Hilltop Court Care Home

Since my husband was transferred from hospital into Hilltop Court the standard of care has been excellent. The staff are very professional, kind and respectful. My husband has started to read out loud and is talking again, something he stopped doing whilst in hospital. There seems to be activities every week which my husband participates in. As we are still in the pandemic I've not seen my husband's room yet, we see each other in the conservatory or outside in the courtyard.

We would like to take this opportunity to thank the staff of Hilltop Court. Particularly the Wembley unit for the care and attention that they gave my brother from the day he entered, especially the latter weeks of his life. The staff showed exemplary respect towards my brother and his family right up to the moment he passed away.

It often takes more than 5 phone calls to various extensions to get anyone to answer in order as an essential carer to book an appointment.

Since my dad moved to Hilltop Court he is talking more, found him dancing when we came last week, there was a singer and dad was having a great time, something I thought he was past now. Was lovely to see. All the staff are friendly and caring. Very happy with the care my dad is getting.

Thank you to all the staff and management.

All staff are very caring in the work they do. They are caring and happy with residents and relatives in the hard and difficult work they do.

I would highly recommend Hilltop Court. The care and support provided is excellent. I have found all staff very patient with my father. I feel all the staff work incredibly hard under these most trying times during the pandemic. I cannot fault the care and support my father receives!

Very pleased that my dad is happy and well cared for. He settled in really easily to my surprise, so I have no doubt at all that he is in a very well cared for place. The staff are always so lovely and willing to help. Dad always looks well after I see him, which to me is very important.

They have not only been his carers but his family as they’ve been on lockdown almost all year. The management and staff keep me informed with everything that my dad is going through. During this time he was admitted to hospital with covid, the staff have helped build him back up again. They definitely care for the personal needs of the residents. They constantly put my mind back at ease. I thank them all from the bottom of my heart.

The care home provided my mother-in-law with excellent care during her time with them. She suffered from dementia and the staff from the Manager, Personal Care worker, medical staff and the activities lady were so caring with her. She was treated with dignity and the staff made sure she was always safe. Everything is provided to make residents feel they are in a home from home situation. We were always informed if she had required any outside medical attention and you were welcome to discuss any issues with the manager or staff. I would recommend it to anyone wanting to be sure their relatives were looked after.

My husband was at Hilltop Court for 18 months and during that time he was treated with dignity, love and compassion. The staff are truly dedicated to looking after the residents and engage with them at every opportunity. The activities on offer were varied and enjoyable with all residents encouraged to take part. The staff were very supportive of myself and I was made to feel welcome at all times. We are all so pleased that Hilltop Court was chosen to look after him in the final stages of his life. The staff really do go the extra mile.

My mum is living in a caring home. She is well looked after by a loving and attentive staff. her room is kept clean and it is an attractive and pleasant place. I think the food has improved in quality and taste.

The staff at Hilltop Court are amazing. They treated my dad with dignity, care, compassion and love. I can't speak highly enough of the care that my dad received and of the kindness that was given to us, his family.

I cannot praise all the staff at Hilltop Court enough. My sister has always been well looked after and given lots of attention throughout her stay there. She was recently very poorly and was put on the end of life pathway at the hospital. Hilltop Court took her back and thanks to their love and care she is nearly back to her happy active self.

My mother in law is diabetic, requiring daily insulin injections. The nursing and care staff take great care to make the medication process as calm as possible as my mother in law has dementia, so each time is like the first time every day.

The care home has the use of a minibus and my dad along with some other residents was taken out to a garden centre for afternoon tea. My dad enjoyed himself looking around the garden centre and I met him there. It was well organised and a great time was had by all.

In the majority of situations care, food, hygiene and compassion are well evident from the staff at Hilltop Court. Given the nature of a Dementia specialist care home, the staff have certain challenges above and beyond the usual care home needs and service provided. We have learnt not to allow our dad to have valuables and not to get too upset if clothing and other items 'go missing'. It seems with some dementia sufferers, collecting unattended objects and tidying up becomes a bit of an obsession!! That said, the staff try their best to reunite the real owner with 'collected' items.

I wish she could get some fresh air to buck her up.

My sister seems happy and settled. She is well looked after and kept clean and dry.

My friends mum always looks as if she is well looked after. I am happy that the staff are very helpful and good.