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The dedicated team is experienced and compassionate, they see each resident as a unique individual, reflecting this throughout their person-centred care. The care team have access to the latest care plan technology and will take time to get to know...
Care Provided by Hilltop Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact Hilltop Court Care Home for full pricing details and T&Cs.
Contact Hilltop Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Selina Ali (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (50)
Visiting
- Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged. There are no restrictions or booking requirements to visit Hilltop Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Parking
- Hilltop Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
Hilltop Court Care Home Reviews (79)
Hilltop Court Care Home has a Review Score of 9.0 (8.959) out of 10, based on 11 reviews in the last 2 years.
Over all time Hilltop Court Care Home has 79 reviews.
Since arriving at Hilltop Court 12 months ago, my mother has been treated with great dignity and respect by the kind and caring staff. The manager and her dedicated team provide the care package that my mother needs and that cannot be provided anywhere else, in such a friendly environment.
Thank you for your wonderful review of Hilltop Court. Your kind comments about the Home Manager and her team certainly reflect their desire to deliver the very best of care to our residents. Kind regards
At Hilltop Court, relatives are made to feel welcome at any time. Thank you all at Hilltop Court for caring for my mum.
Thank you for your thanks and positive review of the care and attitudes of the team for both residents and their families. It is much appreciated. Kind regards
My mother-in-law is treated with lots of love, respect and care at all times. The staff at Hilltop Court are caring and attentive at all times. They certainly make relatives feel at home when visiting and are made to feel welcome at all times. Thanks to all the staff at Hilltop Court.
Thank you for being kind enough to submit a review for Hilltop Court. The team work so hard to ensure the care and happiness of our residents and it is gratifying for them when this is recognised in such a way. Kind regards
Very pleased with the attention given.
Thank you very much for your review, it is much appreciated. Kind regards.
She is settled and as happy as is possible due to her illness.
Thank you very much for your review and your kind comments about the team. Kind regards.
I visited my mother on the 15th October and found her quite content at Hilltop Court. The home was clean, tidy and well staffed. The staff were welcoming and pleasant and offered me a hot drink. The front door was answered promptly. The attitude of all staff to patients/residents was excellent and they tended to their needs well. The managers made a point of speaking to me and had a chat about my mother. All good!
Thank you for your review of Hilltop Court. Your comments will be very helpful for those who are searching for care for a loved one. Kind Regards.
My mum has been a resident for 4-5 years and at 97 is doing very well except for dementia, which is a credit to the staff. It isn't always perfect but the staff work hard to provide a quality service.
Thank you very much for your 'realistic' review of Hilltop Court. You are right to say that things are not 'always perfect', however, not through lack of effort or planning but circumstance. The team work so hard to ensure that any challenges are minimal and that care and attention for residents...
Unfortunately, the laundry does not meet the same high standard. It lets down both the residents and the care staff.
Thank you for your honest review. We encourage feedback about both care and services. Firstly, the staff are wonderful with residents, thank you for recognising their hard work and commitment. Secondly, and very importantly, the laundry service at Hilltop has not been running as smoothly as it...
Excellent parking facilities. Good security. Lovely care staff. Good could be better. Communication with the family members re hospital visits etc a bit lacking.
Many thanks for your review and the points you raise, which have been noted. However, thank you for recognising the care team, they do such a great job for our residents. Kind regards
We are very pleased how Hilltop Court staff look after my mother with such care and compassion. She is very happy and contented within herself. As two of her siblings, including myself, live abroad, it is important to know that mum is cared for sympathetically and treated with dignity.
Thank you for your kind words, your review is much appreciated. Kind Regards
My mother has lived at Hilltop Court for nearly six months, initially, she found it difficult to settle due to her lack of liberty. The staff were very patient with her despite her aggressive nature at times. Fortunately, she has now settled as well as she is likely to and her level of care has been excellent. The manageresses, administrator, nurse and all the carers have been excellent with the family.
Settling in to a new home is so difficult for all of us and the care team understand and support those who need that little bit of extra help in the early days or months living in a new home environment. Thank goodness all appears to be well now. Also, many thanks for recognising the whole team with your kind comments. Kind regards.
When we visit her she always appears happy. Normally, in a world of her own - after she is very talkative and singing. Her room is clean and well fitted out. She too is always clean and well fitted out. A little more varied diet would be nice eg some pasta dishes, but she generally eats well. The staff are kind and spend time trying to stimulate her.
Thank you very much for taking the time to review our home and the comments you make are welcome. Kind regards.
I visited my step sister in the home for the first time this month as she was not able to visit me any more. I found the staff to be friendly and smiling to both residents and visitors. There were 5 of us visiting to celebrate her birthday, and I was pleasantly surprised when we were given a private space for lunch, with a table of food laid out for us. We had a most enjoyable visit, and I feel happier knowing that she is in such a happy caring and pleasant environment. The staff went out of their way to make us feel welcome.
Thank you very much for your review. I'm so glad that you had a great visit to the Court, birthdays are very important celebrations and the team always go 'above and beyond' to ensure that these days are marked in the way that our residents and families wish. The team at the home work so hard to...
The care home is very secure. Father-in-law is very well looked after also clean and dressed properly. Staff are very polite on the male floor.
Thank you for taking the trouble to review Hilltop Court. Your comments are much appreciated. Kind Regards
However, he settled in very quickly and has been expertly looked after.
The staff are very considerate and treat their charges with dignity.
I would recommend this care home to all in need of one.
Thank you for writing a review. I am so pleased that the care and kindness of the care team has dispersed your understandable trepidation around the decision to move your husband to care, the Home Manager and her team try so hard to settle new residents quickly and with complete understanding. Thank you so much for your recommendation of this home to anyone searching for care. Kind regards
Very pleased with the treatment. Staff are very friendly and caring. Rooms and corridors are kept clean and tidy. Food seems very nice and there is a good selection.
Thank you very much for taking the time to send a review about Hilltop Court. Your positive comments will do much to encourage others to consider this home as a new home for their loved one. Kind regards
Staff are very caring and make users and relations welcome.
Thank you for taking the time and trouble to review Hilltop Court care and services. I read your score with interest and would urge you to share your thoughts as to how the home might be improved to the Home Manager. Alternatively, get involved with the relatives meetings and groups because it...
They looked after my mum so well. They are very caring, always there for the residents' care. I would recommend to anyone.
Many thanks for taking the trouble to review our home. Your positive comments will do much to reassure those who are searching for care for their loved one. Kind regards
We were able to sit in the dining room and were given tea and cakes. The members of staff were friendly.
Thank you for taking the time and trouble to review our Hilltop Court. The home team do all they can to welcome visitors to this busy home. All efforts are made to ensure that visitors' comments are noted and the team will review your comments to ensure that the highest of standards are met in all...
Very clean and friendly, fantastic care.
Thank you very much for such a positive review of Hilltop Court. I am sure that the team will be much encouraged by your comments. Kind Regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 November 2024Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hilltop Court Care Home.
There are no upcoming events for Hilltop Court Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for Hilltop Court Care Home.
Meet the Team (4)

Hi, my name is Selina. I am the Registered Home Manager at Hilltop Court Care Home.
I am delighted to be the Registered Home Manager for Hilltop Court Care Home. Working alongside an exceptional team, I am eager to utilise my skills in managing day-to-day operations, fostering a collaborative work environment, and delivering outstanding person-centred care for our residents.
I believe that our residents should have the best care, the best food and take part in activities that enhance their daily lives.
My passion is ensuring that our residents live their lives to the fullest, and I look forward to welcoming you to our home.

Hi, my name is Augusto, and I am the Deputy Manager here at Hilltop Court Care Home

Hi, my name is Daniel, and I am the Administrator here at Hilltop Court Care Home

Hi, my name is Felicia, and I am the Clinical Lead here at Hilltop Court Care Home
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilltop Court Care Home to verify any information. View our terms and conditions. Hilltop Court Care Home has an Enhanced Service -more info.