Hilltop Court Care Home

Dodge Hill, Heaton Norris, Stockport SK4 1RD
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9.3 74 Reviews
  • Hilltop Court Care Home, Stockport
Hilltop Court Care Home is purpose-built to provide the very best of everything, from the outstanding care, to the beautiful accommodation, to the high quality, delicious food and enjoyable lifestyle activities.

The dedicated team is experienced and compassionate, they see each resident as a unique individual, reflecting this throughout their person-centred care. The care team have access to the latest care plan technology and will take time to get to know you, your family and all of your favourite things.

At Hilltop Court Care Home, the Lifestyle team members work hard to ensure residents' individual needs are met. Uncovering and capturing individual resident hobbies and interests, as well as resident life histories, is an essential element of success in providing personalised daily activities which residents will enjoy.

The food on offer at Hilltop Court is of the best quality to ensure that you love what you eat and get everything you need nutritionally, too. At Hilltop Court Care Home, they understand that nutrition and hydration is the foundation of an individual’s wellbeing.
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Care Provided by Hilltop Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1249
  • Self-Funded Nursing Dementia Care: from £1250

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Hilltop Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Joanne Wilson (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Hilltop Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Hilltop Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Hilltop Court Care Home Reviews (74)

9.3

Hilltop Court Care Home has a Review Score of 9.3 (9.317) out of 10, based on 10 reviews in the last 2 years.
Over all time Hilltop Court Care Home has 74 reviews.

Overall Experience
  • 42
  • 30
  • 1
  • 1
  • 0
Date Published
  • 74
  • 2
  • 3
  • 10
  • 64
Reviewer Connection to Hilltop Court Care Home
  • 23
  • 10
  • 9
  • 6
  • 5
  • 5
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 74, showing 41-60
Review from John L (Son of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my mother on the 15th October and found her quite content at Hilltop Court. The home was clean, tidy and well staffed. The staff were welcoming and pleasant and offered me a hot drink. The front door was answered promptly. The attitude of all staff to patients/residents was excellent and they
tended to their needs well. The managers made a point of speaking to me and had a chat about my mother. All good!
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for your review of Hilltop Court. Your comments will be very helpful for those who are searching for care for a loved one. Kind Regards.

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Review from Colin T (Son of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for 4-5 years and at 97 is doing very well except for dementia, which is a credit to the staff. It isn't always perfect but the staff work hard to provide a quality service.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you very much for your 'realistic' review of Hilltop Court. You are right to say that things are not 'always perfect', however, not through lack of effort or planning but circumstance. The team work so hard to ensure that any challenges are minimal and that care and attention for residents remain at a high standard. It is a testament to them that they are able to keep the home happy, vibrant and the residents well cared for when the challenges of dementia creep up and confront the team, residents and families. No two days are the same, that's for sure! Kind regards

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Review from Theresa N (Daughter of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about this care home is great. However, the interaction of staff with residents is outstanding.
Unfortunately, the laundry does not meet the same high standard. It lets down both the residents and the care staff.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for your honest review. We encourage feedback about both care and services. Firstly, the staff are wonderful with residents, thank you for recognising their hard work and commitment. Secondly, and very importantly, the laundry service at Hilltop has not been running as smoothly as it ought and we apologise for that. The laundry service, when it slows, impacts on residents' clothes, dining linen, bed linen but the supply of dirty laundry does not slow down at the same rate, in order to aid recovery! Please, when you next visit the home, be sure to go and see the Home Manager, or telephone and voice your concerns. If you are searching for a lost item please let her have a description so that everyone can help locate it or if you have any further comments, your feedback can be used to further improve the service. Thank you again for your review. Kind regards.

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Review from Philip B (Son-in-law of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent parking facilities. Good security. Lovely care staff. Good could be better. Communication with the family members re hospital visits etc a bit lacking.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Many thanks for your review and the points you raise, which have been noted. However, thank you for recognising the care team, they do such a great job for our residents. Kind regards

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Review from Bridget B (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased how Hilltop Court staff look after my mother with such care and compassion. She is very happy and contented within herself. As two of her siblings, including myself, live abroad, it is important to know that mum is cared for sympathetically and treated with dignity.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for your kind words, your review is much appreciated. Kind Regards

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Review from John L (Son of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has lived at Hilltop Court for nearly six months, initially, she found it difficult to settle due to her lack of liberty. The staff were very patient with her despite her aggressive nature at times. Fortunately, she has now settled as well as she is likely to and her level of care has been
excellent. The manageresses, administrator, nurse and all the carers have been excellent with the family.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Settling in to a new home is so difficult for all of us and the care team understand and support those who need that little bit of extra help in the early days or months living in a new home environment. Thank goodness all appears to be well now. Also, many thanks for recognising the whole team with your kind comments. Kind regards.

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Review from Simon L (Son-in-law of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When we visit her she always appears happy. Normally, in a world of her own - after she is very talkative and singing. Her room is clean and well fitted out. She too is always clean and well fitted out. A little more varied diet would be nice eg some pasta dishes, but she generally eats well. The staff
are kind and spend time trying to stimulate her.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you very much for taking the time to review our home and the comments you make are welcome. Kind regards.

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Review from Janice B (Stepsister of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my step sister in the home for the first time this month as she was not able to visit me any more. I found the staff to be friendly and smiling to both residents and visitors. There were 5 of us visiting to celebrate her birthday, and I was pleasantly surprised when we were given a private
space for lunch, with a table of food laid out for us. We had a most enjoyable visit, and I feel happier knowing that she is in such a happy caring and pleasant environment. The staff went out of their way to make us feel welcome.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you very much for your review. I'm so glad that you had a great visit to the Court, birthdays are very important celebrations and the team always go 'above and beyond' to ensure that these days are marked in the way that our residents and families wish. The team at the home work so hard to ensure that their residents are happy and content and feedback such as yours does much to give them a well earned 'pat on the back'. Kind regards

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Review from Jon B (Son-in-law of Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is very secure. Father-in-law is very well looked after also clean and dressed properly. Staff are very polite on the male floor.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for taking the trouble to review Hilltop Court. Your comments are much appreciated. Kind Regards

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Review from Jacqui G (Wife of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a bit dubious before my husband took up residence but we had waited 4 months for a place.
However, he settled in very quickly and has been expertly looked after.
The staff are very considerate and treat their charges with dignity.
I would recommend this care home to all in need of one.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for writing a review. I am so pleased that the care and kindness of the care team has dispersed your understandable trepidation around the decision to move your husband to care, the Home Manager and her team try so hard to settle new residents quickly and with complete understanding. Thank you so much for your recommendation of this home to anyone searching for care. Kind regards

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Review from John I (Son-in-law of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the treatment. Staff are very friendly and caring. Rooms and corridors are kept clean and tidy. Food seems very nice and there is a good selection.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you very much for taking the time to send a review about Hilltop Court. Your positive comments will do much to encourage others to consider this home as a new home for their loved one. Kind regards

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Review from Janet I (Daughter of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and make users and relations welcome.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for taking the time and trouble to review Hilltop Court care and services. I read your score with interest and would urge you to share your thoughts as to how the home might be improved to the Home Manager. Alternatively, get involved with the relatives meetings and groups because it might be that you could get involved with many initiatives in the home connected to the areas of the service you have commented on. We look forward to seeing you. Kind regards

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Review from Christine B (Daughter of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They looked after my mum so well. They are very caring, always there for the residents' care. I would recommend to anyone.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Many thanks for taking the trouble to review our home. Your positive comments will do much to reassure those who are searching for care for their loved one. Kind regards

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Review from F B (Great-Niece of Resident) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were able to sit in the dining room and were given tea and cakes. The members of staff were friendly.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for taking the time and trouble to review our Hilltop Court. The home team do all they can to welcome visitors to this busy home. All efforts are made to ensure that visitors' comments are noted and the team will review your comments to ensure that the highest of standards are met in all areas. If you have any concerns about any aspect of the home you are welcome to discuss them with the Home Manager or Deputy at any time, their door is always open. Kind Regards.

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Review from Stephanie B (Relative of Resident) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and friendly, fantastic care.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you very much for such a positive review of Hilltop Court. I am sure that the team will be much encouraged by your comments. Kind Regards.

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Review from Lynn J (Sister of Resident) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy staff, always welcoming and nothing is too much trouble. The home environment is not too clinical but has a holistic care approach. Organised activities and trips out on the bus. Open and honest environment, manager and management are very approachable with regular relative meetings. Professional
approach from all the staff, obviously good training and NVQ standard trained. Well attended gardens, sitting areas and residents do actually sit out.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you very much for such a comprehensive review. It gives us reassurance that visitors notice the efforts which the home team make to ensure that excellent care is delivered and our standards of management are well maintained. Thank you for taking the time to review Hilltop Court.

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Review from E T (Wife of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since I have been visiting my family they have been very welcoming. My relative always looks clean and tidy. He is also settled there and very happy.
He and the staff get on very well. The home looks nice when they have birthdays and concerts and the staff join in and interact with the residents.
They
have a nice garden where they can come and sit safely and join in any of the games.
All in all the home is very good and I am glad we picked this one.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Many thanks for taking the time to review Hilltop Court. The team will be so pleased with such positive feedback. Kind Regards.

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Review from Jan S (Friend of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring and helpful. Pleasant staff who treat patients as individuals.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Your review just about sums up everything we would wish someone to know about Hilltop Court. Thank you for your review. Kind Regards

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Review from Sandra J (Daughter of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a change of home manager, the service has improved tremendously. No problem is too small.
Excellent communication. Mum has been there over 2 years and is that settled she thinks she is in a hotel in the Lakes! Just no bar!
Care staff are always kind and courteous.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thanks do much for a great review. So glad to hear that your Mum is so settled and that the 'hotel' gives such great service! Kind Regards

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Review from Simon H (Son of Resident) published on 4 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Hilltop Court for a few years now.
He is full settled and content in there and the staff are amazing with him. I would have no hesitation in recommending this home or the staff at all, they really care for the residents and go the extra mile.
Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you very much for taking the time to review Hilltop Court. It is always good to hear the views of those families who have long standing experience of the home, its facilities and most importantly the standard of care delivery. Your comments will certainly give peace of mind to those who are considering the home for a loved ones care. Kind Regards

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Current Review Score: 9.3 (9.317)

Overview of Review Score

The Review Score of 9.3 (9.317) out of 10 for Hilltop Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.517 for Hilltop Court Care Home is calculated as follows: ( (82 Excellents x 5) + (20 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 116 Ratings = 4.517
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Hilltop Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (4)

Shibani

Shibani Patel

Job Title: Home Manager Joined: 2017

Shibani Patel is the Home Manager at Hilltop Court Nursing Home.


Hello, my name is Shibani,


I have worked in care sector for over 15 years.


I have been working for Harbour Healthcare since February 2017. I have worked in a different role within the Company, such as Senior Carer, Deputy Manager, Acting Manager and currently working as Peripatetic Support Manager at Hilltop Court.


I am a caring, sympathetic, and hard-working person who is always focused on providing a safe, warm environment for our residents and family/friends. My passion is to provide Person-Centred Care to all our residents. I go the extra mile to put a smile on our resident’s faces.


I am proud to be a part of a team who make a difference to the lives of their residents living with advanced dementia and EMI nursing needs at Hilltop Court.

Rosie

Rosie O'Brien

Job Title: Administrator Joined: 2018

I am the Home Administrator at Hilltop Court. I have been with Harbour Healthcare for 3 years and originally started as a Care Assistant at Peel Moat Care Home.


I like working in Care because no two days are the same and helping both residents and their families during this time of their life makes the job very rewarding.

Layla

Layla Rainsford

Job Title: Clinical Lead Joined: 2014

I began working at Hilltop Court in 2014 as a newly qualified nurse.


I am the Unit Lead of Wembley House, which is the male unit. Working on Wembley House is challenging, however, I enjoy the daily challenges this brings.


My passion is to provide person-centred, holistic care to all 24 residents This at times can be difficult, as they all have different stages and levels of dementia, which requires them to need our specialist EMI nursing unit.


We, therefore, work alongside the residents and families so that we can customise the care we provide to each individual resident's needs.

Kelly

Kelly Watson

Job Title: Senior Care Assistant Joined: 2015

Hello, my name is Kelly,


I have been here at Hilltop Court for 15 years as a Laundry Assistant and Kitchen Assistant.


My current role is as a Senior Care Assistant. I really enjoy every minute of making a difference to the residents.

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