Hilltop Court Care Home

All the staff at Hilltop are very caring and nothing is too much trouble.

Since arriving at Hilltop Court 12 months ago, my mother has been treated with great dignity and respect by the kind and caring staff. The manager and her dedicated team provide the care package that my mother needs and that cannot be provided anywhere else, in such a friendly environment.

At Hilltop Court, relatives are made to feel welcome at any time. Thank you all at Hilltop Court for caring for my mum.

My mother-in-law is treated with lots of love, respect and care at all times. The staff at Hilltop Court are caring and attentive at all times. They certainly make relatives feel at home when visiting and are made to feel welcome at all times. Thanks to all the staff at Hilltop Court.

Very pleased with the attention given.

She is settled and as happy as is possible due to her illness.

I visited my mother on the 15th October and found her quite content at Hilltop Court. The home was clean, tidy and well staffed. The staff were welcoming and pleasant and offered me a hot drink. The front door was answered promptly. The attitude of all staff to patients/residents was excellent and they tended to their needs well. The managers made a point of speaking to me and had a chat about my mother. All good!

My mum has been a resident for 4-5 years and at 97 is doing very well except for dementia, which is a credit to the staff. It isn't always perfect but the staff work hard to provide a quality service.

Unfortunately, the laundry does not meet the same high standard. It lets down both the residents and the care staff.

Excellent parking facilities. Good security. Lovely care staff. Good could be better. Communication with the family members re hospital visits etc a bit lacking.

We are very pleased how Hilltop Court staff look after my mother with such care and compassion. She is very happy and contented within herself. As two of her siblings, including myself, live abroad, it is important to know that mum is cared for sympathetically and treated with dignity.

My mother has lived at Hilltop Court for nearly six months, initially, she found it difficult to settle due to her lack of liberty. The staff were very patient with her despite her aggressive nature at times. Fortunately, she has now settled as well as she is likely to and her level of care has been excellent. The manageresses, administrator, nurse and all the carers have been excellent with the family.

When we visit her she always appears happy. Normally, in a world of her own - after she is very talkative and singing. Her room is clean and well fitted out. She too is always clean and well fitted out. A little more varied diet would be nice eg some pasta dishes, but she generally eats well. The staff are kind and spend time trying to stimulate her.

I visited my step sister in the home for the first time this month as she was not able to visit me any more. I found the staff to be friendly and smiling to both residents and visitors. There were 5 of us visiting to celebrate her birthday, and I was pleasantly surprised when we were given a private space for lunch, with a table of food laid out for us. We had a most enjoyable visit, and I feel happier knowing that she is in such a happy caring and pleasant environment. The staff went out of their way to make us feel welcome.

The care home is very secure. Father-in-law is very well looked after also clean and dressed properly. Staff are very polite on the male floor.

I would recommend this care home to all in need of one.

Very pleased with the treatment. Staff are very friendly and caring. Rooms and corridors are kept clean and tidy. Food seems very nice and there is a good selection.

Staff are very caring and make users and relations welcome.

They looked after my mum so well. They are very caring, always there for the residents' care. I would recommend to anyone.

We were able to sit in the dining room and were given tea and cakes. The members of staff were friendly.