Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Freshfields

stars
stars 21 February 2025
My dad has been lucky enough to have his care provided here for the last 12 months. The home is well led by a proactive, approachable caring manager, who delivers an extremely high standard of personalised care, treats every resident with dignity and respect, and the staff genuinely care for the
residents and their families. The activities staff deliver a wide variety of events on and off the premises and the facilities are superb. The home is kept spotlessly clean, clothes are carefully laundered, and all meals are of high quality. I am very impressed with Freshfields, and I would be happy to live there myself.
Review from R S (Daughter of Resident/Service User)