Submit a Review for Windy Knowe Nursing Home
15 Waterford Road, Oxton, Prenton, CH43 6US
View full details of Windy Knowe Nursing HomeLatest Reviews for Windy Knowe Nursing Home
22 May 2026
Windy Knowe is an excellent home, and I have nothing but praise for the staff. I have found them all, without exception, caring and understanding of my husband's needs. He loves the activities, is well fed and clean, and despite a limited awareness of his situation, seems content. Whenever I visit,
staff take the time to speak to me, update me on what he has been doing and offer me coffee! I am so grateful for everything they do for him. All of the family comments on the atmosphere in the home and how welcome they feel.
22 May 2026
My husband entered Windy Knowe in January 2026, during this very emotional period they made the transion for him and me as smooth as it could be. They are helpful with any issue and I am happy he is in Windy Knowe.
28 April 2026
I can not praise all of the team at Windy Knowe enough, from the Caterers to Housekeeping, Carers to Nurses and all of the Management and Entertainment team.
I was full of anxiety and worry that Dad would struggle to settle into a care home setting. How wrong I was ! From the minute Dad arrived
through the door he was met with smiles, dignity and a professionalism that has kept him extremely happy, safe and very well.
Every person who works here is most definitely suited to their role and shows such warmth, compassion and good humour which is so important to my Dad and myself. All of the team work with a smile on their face and they all have time to say hello and let me know how Dad has been that day.
The endless activities sometimes have Dad thinking that he is in a club or even on holiday which brings me pure joy. It was such a hard decision to put Dad into care but I am so thankful to have found such a wonderful place so Dad can be happy in his remaining years. THANK YOU
22 April 2026
Spot on. Always kept in contact and up to date I knew exactly what the home did. I am happy with the care my dad received over the last two years.
06 March 2026
I cannot thank the staff enough. The care, love, support, and listening to family it is above and beyond. Thank you for your kindness and for how they treat the residents; it is truly amazing and compassionate. I sleep at night knowing my dad is comfortable, safe and happily cared for. The nursing
home is a credit, and I am so very grateful. The food is better than I have at my home, never hungry, always with so much to eat. Activities amazing. Thank you, Alison. I'm happy my dad is with you. Christina.
17 February 2026
All the staff at Windy Knows Care Home have welcomed my mum with open arms into their lovely, homely home. Mum is known by all the staff who address her by name, and always stop for a little chat and a dance! Mum is encouraged to join in the daily activities, and we have recently joined mum on a
day trip to the garden centre, memories my sister and I treasure. Thank you to everyone for caring for mum
29 January 2026
I cannot speak highly enough of Windy Knowe. I have been so impressed with the level of care provided by every single member of staff. Nothing is ever too much trouble and everyone is friendly, welcoming and always has time to help.
There is genuine warmth throughout, with staff consistently
smiling and engaging with residents.
Food is excellent and visitors are encouraged to join residents at meal times, creating a lovely inclusive atmosphere with no restrictions on visiting The activities co-ordinator does fantastic feel supported. Overall Windy Knowe offers outstanding care in a warm, respectful, atmosphere - I am very happy with our choice.
16 September 2025
Every time I visit mum I am so reassured by how clean and comfortable and cared for she is. Her room is kept extremely clean & the staff are always gentle & caring with mum.
It relieves so much stress knowing she is well looked after and safe.
11 June 2025
Good care provided Staff very friendly activities coordinator very good.
13 May 2025
Windy Knowe is a good nursing home. We have found the staff and carers to be very friendly, and they provide a good level of care to Mum. We love that we are able to mix freely within the home. The new activity coordinator has been a great asset to the team, providing stimulation for the residents.
The areas that need improvement are the laundry. Quite a few items of Mum's clothes have gone missing over time, even though everything is clearly labelled. Also, Mum's evening meal is often cold by the time she receives it. The process and delivery of the meals need to be thought through. On the whole, we would recommend Windy Knowe to other users.
22 April 2025
On April 5th my daughter was visiting my mum her nan, they were sat in the day lounge. A male resident came in and fell to the floor and was banging for help. The only staff around was a lady from the kitchen who was helping someone else and a cleaner. The lady from the kitchen rang the
alarm for help but no one came . My daughter had to struggle by herself to try and help the man to get up as no member of staff could be found. This is not acceptable and certainly not safe for the residents, how could the residents be left without trained staff around in case of such an incident.
08 October 2024
This has to be the best home I have ever been to. My father was moved in due to having an above-knee amputation. Nothing is too much trouble for them. My parents celebrated their 60th Wedding Anniversary. They provided us with a private room to celebrate in. They surprised them with a cake, card,
flower and a bottle of prosecco. They are the most caring staff I have ever known and my dad happily calls it home.
18 September 2024
We feel our family member is well looked after and always clean. His room is clean and tidy. The staff are always friendly and keep us updated.
18 September 2024
We feel our relative is well looked after. he is always clean, his room is clean and tidy. All staff are friendly and keep in touch with us to let us know if he's had a fall or is unwell, etc.
12 September 2024
Windy Knowe is such a wonderful place. The manager and her team are such caring professionals to my very challenging father. Nothing is too much and I am kept informed about everything. I rest assured in complete confidence.
21 August 2024
My father was a resident for six months before his death, and although suffering from dementia, he was still very aware of his surroundings. The staff looked after him with such love and care that I could not believe that such wonderful people existed. They made the last months of his life
incredibly happy, which took so much pressure off me. The staff treated him like family and cried when he passed away. I cannot thank them enough for everything they have done.
21 August 2024
My 97-year-old mother came to Windy Knowe two years ago. She is very happy and well looked after, my mother has a lovely room which is adequate for all her needs which in turn gives the family peace of mind. I can visit when I need to and the staff and management are fantastic.
19 August 2024
You here a lot of bad publicity at times with regards to care homes. Windy Knowe is a fantastic care home that was recommended to me for my dad. I often hear the staff engaging with the residents and on a number of occasions when walking down the corridor to see my dad you can hear them laughing in
their rooms and this is lovely to see. I have not had any issues with the service Windy Knowe provide but I am sure that if I had a concern then the team would act on it as it is my belief that they want to deliver 100% every time.
13 August 2024
Home is clean, staff are helpful and friendly. Redecoration was taking place some disruption to residents' routines. My brother is being well looked after and has settled in well with the help of all of the team at Windy Knowe.
07 August 2024
My mum has been attacked five times since she has been here by two different male residents, the last two incidents on the same day and they didn't inform us about the first incident where a nurse and management lacked duty of care leading to my mum getting brutally attacked and a broken hip.
Residents are left walking around wet and my mum left for hours in her underwear covered in faeces witnessed by another resident's family member. Residents have unnecessary falls, I have seen a 1-2-1 carer dragging her resident up after a fall by his arms. Tea time food is always cling filmed and cold most times. I have spoken with the manager a few times regarding this and nothing has been done. Residents are not taken outside by staff. If staff don't bring residents downstairs they are isolated to their bedroom or hallway as Springcare turned the 2 lounges and dining room into more bedrooms. Not one person from Windy Knowe has asked how my mum is or sent their apologies. Windy Knowe is now redecorating since we put our complaint in, go figure.
Latest Reviews for Windy Knowe Nursing Home
22 May 2026
Windy Knowe is an excellent home, and I have nothing but praise for the staff. I have found them all, without exception, caring and understanding of my husband's needs. He loves the activities, is well fed and clean, and despite a limited awareness of his situation, seems content. Whenever I visit,
staff take the time to speak to me, update me on what he has been doing and offer me coffee! I am so grateful for everything they do for him. All of the family comments on the atmosphere in the home and how welcome they feel.
22 May 2026
My husband entered Windy Knowe in January 2026, during this very emotional period they made the transion for him and me as smooth as it could be. They are helpful with any issue and I am happy he is in Windy Knowe.
28 April 2026
I can not praise all of the team at Windy Knowe enough, from the Caterers to Housekeeping, Carers to Nurses and all of the Management and Entertainment team.
I was full of anxiety and worry that Dad would struggle to settle into a care home setting. How wrong I was ! From the minute Dad arrived
through the door he was met with smiles, dignity and a professionalism that has kept him extremely happy, safe and very well.
Every person who works here is most definitely suited to their role and shows such warmth, compassion and good humour which is so important to my Dad and myself. All of the team work with a smile on their face and they all have time to say hello and let me know how Dad has been that day.
The endless activities sometimes have Dad thinking that he is in a club or even on holiday which brings me pure joy. It was such a hard decision to put Dad into care but I am so thankful to have found such a wonderful place so Dad can be happy in his remaining years. THANK YOU
22 April 2026
Spot on. Always kept in contact and up to date I knew exactly what the home did. I am happy with the care my dad received over the last two years.
06 March 2026
I cannot thank the staff enough. The care, love, support, and listening to family it is above and beyond. Thank you for your kindness and for how they treat the residents; it is truly amazing and compassionate. I sleep at night knowing my dad is comfortable, safe and happily cared for. The nursing
home is a credit, and I am so very grateful. The food is better than I have at my home, never hungry, always with so much to eat. Activities amazing. Thank you, Alison. I'm happy my dad is with you. Christina.
17 February 2026
All the staff at Windy Knows Care Home have welcomed my mum with open arms into their lovely, homely home. Mum is known by all the staff who address her by name, and always stop for a little chat and a dance! Mum is encouraged to join in the daily activities, and we have recently joined mum on a
day trip to the garden centre, memories my sister and I treasure. Thank you to everyone for caring for mum
29 January 2026
I cannot speak highly enough of Windy Knowe. I have been so impressed with the level of care provided by every single member of staff. Nothing is ever too much trouble and everyone is friendly, welcoming and always has time to help.
There is genuine warmth throughout, with staff consistently
smiling and engaging with residents.
Food is excellent and visitors are encouraged to join residents at meal times, creating a lovely inclusive atmosphere with no restrictions on visiting The activities co-ordinator does fantastic feel supported. Overall Windy Knowe offers outstanding care in a warm, respectful, atmosphere - I am very happy with our choice.
16 September 2025
Every time I visit mum I am so reassured by how clean and comfortable and cared for she is. Her room is kept extremely clean & the staff are always gentle & caring with mum.
It relieves so much stress knowing she is well looked after and safe.
11 June 2025
Good care provided Staff very friendly activities coordinator very good.
13 May 2025
Windy Knowe is a good nursing home. We have found the staff and carers to be very friendly, and they provide a good level of care to Mum. We love that we are able to mix freely within the home. The new activity coordinator has been a great asset to the team, providing stimulation for the residents.
The areas that need improvement are the laundry. Quite a few items of Mum's clothes have gone missing over time, even though everything is clearly labelled. Also, Mum's evening meal is often cold by the time she receives it. The process and delivery of the meals need to be thought through. On the whole, we would recommend Windy Knowe to other users.
22 April 2025
On April 5th my daughter was visiting my mum her nan, they were sat in the day lounge. A male resident came in and fell to the floor and was banging for help. The only staff around was a lady from the kitchen who was helping someone else and a cleaner. The lady from the kitchen rang the
alarm for help but no one came . My daughter had to struggle by herself to try and help the man to get up as no member of staff could be found. This is not acceptable and certainly not safe for the residents, how could the residents be left without trained staff around in case of such an incident.
08 October 2024
This has to be the best home I have ever been to. My father was moved in due to having an above-knee amputation. Nothing is too much trouble for them. My parents celebrated their 60th Wedding Anniversary. They provided us with a private room to celebrate in. They surprised them with a cake, card,
flower and a bottle of prosecco. They are the most caring staff I have ever known and my dad happily calls it home.
18 September 2024
We feel our family member is well looked after and always clean. His room is clean and tidy. The staff are always friendly and keep us updated.
18 September 2024
We feel our relative is well looked after. he is always clean, his room is clean and tidy. All staff are friendly and keep in touch with us to let us know if he's had a fall or is unwell, etc.
12 September 2024
Windy Knowe is such a wonderful place. The manager and her team are such caring professionals to my very challenging father. Nothing is too much and I am kept informed about everything. I rest assured in complete confidence.
21 August 2024
My father was a resident for six months before his death, and although suffering from dementia, he was still very aware of his surroundings. The staff looked after him with such love and care that I could not believe that such wonderful people existed. They made the last months of his life
incredibly happy, which took so much pressure off me. The staff treated him like family and cried when he passed away. I cannot thank them enough for everything they have done.
21 August 2024
My 97-year-old mother came to Windy Knowe two years ago. She is very happy and well looked after, my mother has a lovely room which is adequate for all her needs which in turn gives the family peace of mind. I can visit when I need to and the staff and management are fantastic.
19 August 2024
You here a lot of bad publicity at times with regards to care homes. Windy Knowe is a fantastic care home that was recommended to me for my dad. I often hear the staff engaging with the residents and on a number of occasions when walking down the corridor to see my dad you can hear them laughing in
their rooms and this is lovely to see. I have not had any issues with the service Windy Knowe provide but I am sure that if I had a concern then the team would act on it as it is my belief that they want to deliver 100% every time.
13 August 2024
Home is clean, staff are helpful and friendly. Redecoration was taking place some disruption to residents' routines. My brother is being well looked after and has settled in well with the help of all of the team at Windy Knowe.
07 August 2024
My mum has been attacked five times since she has been here by two different male residents, the last two incidents on the same day and they didn't inform us about the first incident where a nurse and management lacked duty of care leading to my mum getting brutally attacked and a broken hip.
Residents are left walking around wet and my mum left for hours in her underwear covered in faeces witnessed by another resident's family member. Residents have unnecessary falls, I have seen a 1-2-1 carer dragging her resident up after a fall by his arms. Tea time food is always cling filmed and cold most times. I have spoken with the manager a few times regarding this and nothing has been done. Residents are not taken outside by staff. If staff don't bring residents downstairs they are isolated to their bedroom or hallway as Springcare turned the 2 lounges and dining room into more bedrooms. Not one person from Windy Knowe has asked how my mum is or sent their apologies. Windy Knowe is now redecorating since we put our complaint in, go figure.