Windy Knowe Nursing Home

15 Waterford Road, Oxton, Prenton CH43 6US
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9.4 28 Reviews
  • Windy Knowe Nursing Home, Prenton
Windy Knowe is a Birkenhead care facility that provides both EMI nursing and residential care, as well as being skilled in a range of mental health care needs.

A traditional building, Windy Knowe has extensive grounds and spacious communal areas, while being fitted with modern care technology and equipment in order to ensure that high standards are met.

The service has its own mini bus, which allows staff to treat residents to many days out and entertainments, while personal interests are encouraged within the home itself.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Nursing rates listed don't include the extra FNC charge.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Samantha Hamon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (40)

Windy Knowe Nursing Home Reviews (28)

9.4

Windy Knowe Nursing Home has a Review Score of 9.4 (9.447) out of 10, based on 16 reviews in the last 2 years.
Over all time Windy Knowe Nursing Home has 28 reviews.

Overall Experience
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Date Published
  • 28
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Reviewer Connection to Windy Knowe Nursing Home
  • 13
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Total of 28, showing 1-20
Review from L D (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit mum I am so reassured by how clean and comfortable and cared for she is. Her room is kept extremely clean & the staff are always gentle & caring with mum.
It relieves so much stress knowing she is well looked after and safe.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for taking the time to write such a lovely review of our home, Mum is part of our family here and it means a lot to us that you trust us with her care.

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Review from C R (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has settled at Windy Knowe, due to the care of all the staff. I can not praise them enough. I'm so very thankful. Excellent home and all staff are so kind caring as if my dad was their father what more could I ask for. Thank you from my heart. Everything is only the best and they are so looked
after and split - which is great as its their end of life. Thank you all.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words, it means a lot to us all here at Windy. It makes us so happy that Dad has settled in with us at Windy, he is most definitely part of the family!

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Review from C H (Wife of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's care home closed suddenly, and almost overnight, he moved to Windy Knowe, a much bigger home. I was anxious as to know how he would cope in a larger environment but have been completely blown away by the level of care - the staff are amazing. Within a couple of hours every member of staff
knew his name and mine. There were no times when I could not visit and I even have lunch with him. Although large the atmosphere is warm and inclusive - everyone is catered for and the rooms are lovely. Absolutely recommend 100%.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review, we all really appreciate it here at Windy! We are so pleased to welcome you to our Springcare family and if there's any support you need please let us know!

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Review from Jean M (Sister-in-law of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care provided Staff very friendly activities coordinator very good.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review, we all really appreciate it here at Windy!

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Review from S C (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Windy Knowe is a good nursing home. We have found the staff and carers to be very friendly, and they provide a good level of care to Mum. We love that we are able to mix freely within the home. The new activity coordinator has been a great asset to the team, providing stimulation for the residents.
The areas that need improvement are the laundry. Quite a few items of Mum's clothes have gone missing over time, even though everything is clearly labelled. Also, Mum's evening meal is often cold by the time she receives it. The process and delivery of the meals need to be thought through. On the whole, we would recommend Windy Knowe to other users.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review, we all really appreciate it here at Windy and it'll be passed onto the team! The areas for improvement addressed, we take seriously and they have been passed onto the relevant departments so we can improve on this straight away!

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Review from S C (Son of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
On April 5th my daughter was visiting my mum her nan, they were sat in the day lounge. A male resident came in and fell to the floor and was banging for help. The only staff around was a lady from the kitchen who was helping someone else and a cleaner. The lady from the kitchen rang the alarm
for help but no one came . My daughter had to struggle by herself to try and help the man to get up as no member of staff could be found. This is not acceptable and certainly not safe for the residents, how could the residents be left without trained staff around in case of such an incident.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you for your review, we appreciate all feedback. Please reach out to our Home Manager if you would like to discuss any of this matter further.

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Review from Pamela S (Daughter of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has to be the best home I have ever been to. My father was moved in due to having an above-knee amputation. Nothing is too much trouble for them. My parents celebrated their 60th Wedding Anniversary. They provided us with a private room to celebrate in. They surprised them with a cake, card, flower
and a bottle of prosecco. They are the most caring staff I have ever known and my dad happily calls it home.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely words, this really means a lot to us at Windy Knowe and we are so glad Dad is part of the family!

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Review from Susan D (Cousin of Resident) assisted by family/friend published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel our family member is well looked after and always clean. His room is clean and tidy. The staff are always friendly and keep us updated.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review; I will pass it on to our fab team! Thank you!

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Review from Kerry W (Relative of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel our relative is well looked after. he is always clean, his room is clean and tidy. All staff are friendly and keep in touch with us to let us know if he's had a fall or is unwell, etc.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words; we really appreciate it here at Windy. We are so pleased that you are happy with the care that your relative receives.

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Review from S D (Son of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Windy Knowe is such a wonderful place. The manager and her team are such caring professionals to my very challenging father. Nothing is too much and I am kept informed about everything. I rest assured in complete confidence.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words, we all really appreciate it here at Windy. We are always here for any support you may need!

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Review from Adele B (Daughter of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident for six months before his death, and although suffering from dementia, he was still very aware of his surroundings. The staff looked after him with such love and care that I could not believe that such wonderful people existed. They made the last months of his life incredibly
happy, which took so much pressure off me. The staff treated him like family and cried when he passed away. I cannot thank them enough for everything they have done.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review; we all really appreciate it.

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Review from Stuart C (Son of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 97-year-old mother came to Windy Knowe two years ago. She is very happy and well looked after, my mother has a lovely room which is adequate for all her needs which in turn gives the family peace of mind. I can visit when I need to and the staff and management are fantastic.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words and continued support! We are very happy that you are pleased with the care Mum is receiving and that you think our team are fantastic, it sure will be passed on!

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Review from Mark M (Son of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
You here a lot of bad publicity at times with regards to care homes. Windy Knowe is a fantastic care home that was recommended to me for my dad. I often hear the staff engaging with the residents and on a number of occasions when walking down the corridor to see my dad you can hear them laughing in
their rooms and this is lovely to see. I have not had any issues with the service Windy Knowe provide but I am sure that if I had a concern then the team would act on it as it is my belief that they want to deliver 100% every time.
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Review from R M (Brother of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home is clean, staff are helpful and friendly. Redecoration was taking place some disruption to residents' routines. My brother is being well looked after and has settled in well with the help of all of the team at Windy Knowe.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your review of Windy Knowe, we are pleased that you are happy with our great team! We have taken every step to ensure disruption was kept to a minimum during the refurb and we apologise for any disruption that we were unable to avoid!

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Review from J H (Daughter-in-law of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum has been attacked five times since she has been here by two different male residents, the last two incidents on the same day and they didn't inform us about the first incident where a nurse and management lacked duty of care leading to my mum getting brutally attacked and a broken hip. Residents
are left walking around wet and my mum left for hours in her underwear covered in faeces witnessed by another resident's family member. Residents have unnecessary falls, I have seen a 1-2-1 carer dragging her resident up after a fall by his arms. Tea time food is always cling filmed and cold most times. I have spoken with the manager a few times regarding this and nothing has been done. Residents are not taken outside by staff. If staff don't bring residents downstairs they are isolated to their bedroom or hallway as Springcare turned the 2 lounges and dining room into more bedrooms. Not one person from Windy Knowe has asked how my mum is or sent their apologies. Windy Knowe is now redecorating since we put our complaint in, go figure.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

We value your feedback, all complaints are investigated and dealt with following guidelines.

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Review from Rachel D (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent 6 months at Windy Knowe prior to his passing in August 2023. Dad suffered from Alzheimer's and Vascular Dementia which, towards the end of his life, led to long hospital stays and complex care needs. When all other Dementia nursing homes turned us away, the Manager of Windy Knowe invited
my dad into their home with open arms. The home was warm, friendly, and peaceful, which suited dad's needs. His room, albeit basically furnished, was a good size, was kept clean, and looked out over the beautiful garden. All the staff at Windy Knowe, from management, care staff, catering, cleaners, handyman and kitchen staff should be commended. They are genuinely lovely, caring people who looked after dad like one of their own. Right up until the end he was treated with the dignity and respect he deserved. The staff are by far what makes this care home a special place and we will be eternally grateful to them all for the care and love they gave to my dad during his time there.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words about Windy Knowe. I will pass this on to our amazing team who will all be so grateful to hear this. Dad is missed deeply and we thank you so much for your support. Please pop in if you ever need anything at all.

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Review from A E (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well looked after and cared for. She has been at Windy Knowe Nursing Home since April 2021. Staff are always friendly and welcoming. Management are approachable and easy to talk to. I have full confidence in the level of care and service provided.
Reply from Sarah Wilson, Operations and HR Assistant at Windy Knowe Nursing Home

The team at Windy Knowe would like to thank you for your kind words, it's a pleasure looking after Mum.

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Review from A M (Daughter of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad has been at Windy Knowe since March 2022. His Dementia presentation was challenging on a holistic level. He was defensive on behaviours, taking medication, sleeping and eating.
His overall health has improved so much since he has been here. This has surprised our family so much, as we were
fully aware of where this journey goes, so an improvement in his overall health has been unexpected. We lost our Mum in this period, and we (as a family) received hands-on support from staff, even as this news was delivered to our Dad. This caused a problematic and emotional response in Dad that was managed brilliantly by all of the staff and strategies were put in place to help him through this difficult period.
We, as a family, speak so highly of this home, and never expected that we could feel our Dad would be so at peace in this period of his life.
Thank you all at Windy Knowe, particularly the senior staff who set the tone and the culture of respect and care here.
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words, Windy Knowe are so happy that we can support Dad and help to improve his health at this time in his life.

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Review from Lexy T (Granddaughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma was admitted and spent the last three weeks of her life here. I was in every day, met a lot of the staff and I cannot praise them enough. They are incredibly caring, gentle, loving and attentive. They made sure my grandma had everything she needed and more. When they didn't have the food
she wanted in, the staff went out to buy the soups she wanted, encouraging her to eat (she was an end-of-life cancer patient so didn't eat a lot). They laughed and joked with her to keep her spirits up, as she loved a good laugh. Even observing them with the other residents, you can see the staff really care about them. One member of staff would always stroke my grandma's head when she was seeing to her, to keep her calm. The nurses I knew were perfect with her, reassuring her when they administered her medication. When we lost her, the nurse with us was so caring, staying with us until she went, even giving my mum a hug when she looked lost. This home really cares for their residents and the family!
Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words, Windy Knowe are glad we could comfort your grandma and get to know her. We send our deepest condolences to your family at this hard time.

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Review from Ann W (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in the home for only 13 days since leaving the hospital, but the care and consideration shown to her were excellent. She passed away with dignity and was at peace. Can not thank the home enough; they are angels.
Reply from Sarah Wilson, Operations and HR Assistant at Windy Knowe Nursing Home

The Windy Knowe team are so grateful to you and the family for leaving us a review at this sad time for you all, we are reassured we were able to support Mum and yourselves during the time she was here.

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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Windy Knowe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.447 for Windy Knowe Nursing Home is calculated as follows: ( (127 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (11 Very Poors x 1) ) ÷ 190 Ratings = 4.447
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windy Knowe Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Samantha Hamon

Job Title: Registered Home Manager Joined: 2025

Samantha has recently joined the team at Windy Knowe and we are so excited to see her flourish in her new role with Springcare!


Having started her career in Health and Social Care following in family footsteps, Sam has progressed her career to Home Manager from being a Care Assistant straight out of college, achieving her life dream along the way. 


I have worked in health and social care for 12 years, and I have been in a Home Manager role since July 2021. I love the open, honest and transparent approach of the company. I appreciate the guidance from my Senior Management Team and love the friendly feel of the care homes in the group. I like that I can support others in their journey and career within the company and that I can support our residents to have the best life possible whilst living at Windy Knowe.


I am a family person and when I’m not working, I spend a lot of my time with family and friends. My biggest achievement outside of work is a once in a lifetime trip to Disney World Florida sharing memories with family.


I completed a trident in high school at a care home near to where I lived. I went straight from school into college to study Health and Social Care, being successful in an apprenticeship. Following the apprenticeship ending, I was offered a permanent role.
My passion has always been to succeed in my career and become a Home Manager by the time I reach 30 – that dream came true!!! 


I was a Care Assistant until 2016 and achieved my Level 2 & 3 in Health & Social Care. I then trained as a Care Home Assistant Practitioner until 2019 and then became a Regional CHAP Facilitator and achieved my Level 5 in Management. In 2020 I then returned to working in a care home, and over the course of a year became Unit Manager, Acting Home Manager, Deputy Manager, reaching my end goal in 2021 of becoming a home manager.

Frequently Asked Questions about Windy Knowe Nursing Home

What types of Care is Windy Knowe Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Windy Knowe Nursing Home have?

There are 43 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Windy Knowe Nursing Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Windy Knowe Nursing Home to the centre of Prenton?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windy Knowe Nursing Home to verify any information. View our terms and conditions. Windy Knowe Nursing Home has an Enhanced Service - more info.