Windy Knowe Nursing Home, Prenton, Merseyside
Windy Knowe Nursing Home, Prenton, Merseyside
Windy Knowe Nursing Home, Prenton, Merseyside

Windy Knowe is a Birkenhead care facility that provides both EMI nursing and residential care, as well as being skilled in a range of mental health care needs.

A traditional building, Windy Knowe has extensive grounds and spacious communal areas, while being fitted with modern care technology and equipment in order to ensure that high standards are met.

The service has its own mini bus, which allows staff to treat residents to many days out and entertainments, while personal interests are encouraged within the home itself.

Group: Springcare Ltd

Person in charge: Christopher Kelly (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 70 to 100.

Single Rooms: 43

Shared Rooms: 3

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single £449 – £814 (These prices are only a guideline, please contact Windy Knowe Nursing Home to find out the exact price for your requirements.) Nursing Care Single £581 – £924 (These prices are only a guideline, please contact Windy Knowe Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Windy Knowe Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Windy Knowe Nursing Home has a Review Score of 9.2 (9.226)

The Review Score of 9.2 (maximum of 10) for Windy Knowe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Windy Knowe Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.512 for Windy Knowe Nursing Home is calculated as follows: ( (46 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 82 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.714 Points relating to the number of positive Reviews for Windy Knowe Nursing Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.8 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Windy Knowe Nursing Home?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Windy Knowe Nursing Home

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

As a family, we looked at many care homes (15 in total) and Windy Knowe stands out far above the rest in every way; the staff and management are excellent.
The home has a very good feel and atmosphere, this is all down to the staff and management, everyone is friendly, caring and understanding, they also understand what our mum's individual needs are and ensure that they are fulfilled in every way.
Mum is very happy, very settled and safe after moving into Windy Knowe. After spending 60 years in her family home we were all worried about how long it would take for mum to settle into her new life but mum has settled in so quickly, and mum has exceeded everyone's expectations.
This is down to mum and the management and staff helping mum settle in, it now feels like mum has always lived there.

How likely would you be to recommend Windy Knowe Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum had lived in her house for 60 years and never even spent a night in a hotel room on her own.
Mum had received good care at home during the day from a carefully chosen team of carers and family. Mum then needed 24-hour care.
I viewed 15 care homes in Liverpool but I felt that I could not leave Mum in their care.
Windy Knowe from the management to all the staff I have met, from day one Mum settled really quickly, and the care team made Mum feel so welcome. Ensuring that Mum was receiving the attention and care she required. That Mum's food preferences were addressed. The TV is on and a good choice of programmes to watch and music played regularly all in the lounge.
Mum is so happy, a fab choice of food, it really does have a family feel. The residents have a balance of entertainment for residents of different capabilities and family events also.
Mum has a curly blow dry every week.
I am very focused on Mum's care, ensuring all care plan needs are addressed, nothing is too much trouble.

How likely would you be to recommend Windy Knowe Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been at Windy Knowe for just over 2years and I have found her care right from day one, to be really good.
She is always treated with kindness and dignity, the staff go out of their way to make sure she feels safe and secure and that gives me peace of mind.

How likely would you be to recommend Windy Knowe Nursing Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum became a resident at Windy Knowe in September 2015. I feel that the management and staff continually recognise her needs and professional care is ongoing.
I have no concerns for my mum and am satisfied that she is and always will be well cared for.
I have no concerns with regards to recommending this care home.

How likely would you be to recommend Windy Knowe Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My friend has lived here for six years.
She has been very happy.
The staff and management work very hard and are very approachable.

How likely would you be to recommend Windy Knowe Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has settled in very well to Windy Knowe. She seemed to settle straightaway. She moved from a previous home as they were unable to support her with her dementia. This place is an EMI home and specialising in it.
She is very happy there, the happiest I've known her for about 2 years since her diagnosis of dementia. The staff are always pleasant and approachable and like my mum.
My mum has said she likes it there and I can see she is happy.
She has a lovely room which she enjoys. The place is set up with the bedrooms on the corridor and then the dining room, lounge after that. This gives the impression that it is sheltered which is good. Very spacious.

How likely would you be to recommend Windy Knowe Nursing Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My wife has been a resident at Windy Knowe for 13months, she is very settled there. The carers and nursing staff are experienced, professional, kind and friendly. I am always informed of matters relating to my wife's health. The residents are offered the opportunity to be involved in a variety of therapeutic activities.
The decor is comfortably bright and kept in good order. I am always welcomed by staff on my regular visits.

How likely would you be to recommend Windy Knowe Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submit a Review for Windy Knowe Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Windy Knowe Nursing Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Windy Knowe Nursing Home