Windy Knowe Nursing Home

Windy Knowe is such a wonderful place. The manager and her team are such caring professionals to my very challenging father. Nothing is too much and I am kept informed about everything. I rest assured in complete confidence.

My father was a resident for six months before his death, and although suffering from dementia, he was still very aware of his surroundings. The staff looked after him with such love and care that I could not believe that such wonderful people existed. They made the last months of his life incredibly happy, which took so much pressure off me. The staff treated him like family and cried when he passed away. I cannot thank them enough for everything they have done.

You here a lot of bad publicity at times with regards to care homes. Windy Knowe is a fantastic care home that was recommended to me for my dad. I often hear the staff engaging with the residents and on a number of occasions when walking down the corridor to see my dad you can hear them laughing in their rooms and this is lovely to see. I have not had any issues with the service Windy Knowe provide but I am sure that if I had a concern then the team would act on it as it is my belief that they want to deliver 100% every time.

Home is clean, staff are helpful and friendly. Redecoration was taking place some disruption to residents' routines. My brother is being well looked after and has settled in well with the help of all of the team at Windy Knowe.

My mum has been attacked five times since she has been here by two different male residents, the last two incidents on the same day and they didn't inform us about the first incident where a nurse and management lacked duty of care leading to my mum getting brutally attacked and a broken hip. Residents are left walking around wet and my mum left for hours in her underwear covered in faeces witnessed by another resident's family member. Residents have unnecessary falls, I have seen a 1-2-1 carer dragging her resident up after a fall by his arms. Tea time food is always cling filmed and cold most times. I have spoken with the manager a few times regarding this and nothing has been done. Residents are not taken outside by staff. If staff don't bring residents downstairs they are isolated to their bedroom or hallway as Springcare turned the 2 lounges and dining room into more bedrooms. Not one person from Windy Knowe has asked how my mum is or sent their apologies. Windy Knowe is now redecorating since we put our complaint in, go figure.

My dad spent 6 months at Windy Knowe prior to his passing in August 2023. Dad suffered from Alzheimer's and Vascular Dementia which, towards the end of his life, led to long hospital stays and complex care needs. When all other Dementia nursing homes turned us away, the Manager of Windy Knowe invited my dad into their home with open arms. The home was warm, friendly, and peaceful, which suited dad's needs. His room, albeit basically furnished, was a good size, was kept clean, and looked out over the beautiful garden. All the staff at Windy Knowe, from management, care staff, catering, cleaners, handyman and kitchen staff should be commended. They are genuinely lovely, caring people who looked after dad like one of their own. Right up until the end he was treated with the dignity and respect he deserved. The staff are by far what makes this care home a special place and we will be eternally grateful to them all for the care and love they gave to my dad during his time there.

My mother is well looked after and cared for. She has been at Windy Knowe Nursing Home since April 2021. Staff are always friendly and welcoming. Management are approachable and easy to talk to. I have full confidence in the level of care and service provided.

Thank you all at Windy Knowe, particularly the senior staff who set the tone and the culture of respect and care here.

My grandma was admitted and spent the last three weeks of her life here. I was in every day, met a lot of the staff and I cannot praise them enough. They are incredibly caring, gentle, loving and attentive. They made sure my grandma had everything she needed and more. When they didn't have the food she wanted in, the staff went out to buy the soups she wanted, encouraging her to eat (she was an end-of-life cancer patient so didn't eat a lot). They laughed and joked with her to keep her spirits up, as she loved a good laugh. Even observing them with the other residents, you can see the staff really care about them. One member of staff would always stroke my grandma's head when she was seeing to her, to keep her calm. The nurses I knew were perfect with her, reassuring her when they administered her medication. When we lost her, the nurse with us was so caring, staying with us until she went, even giving my mum a hug when she looked lost. This home really cares for their residents and the family!

My mum was in the home for only 13 days since leaving the hospital, but the care and consideration shown to her were excellent. She passed away with dignity and was at peace. Can not thank the home enough; they are angels.

Dad was left on several occasions walking bare feet in urine on the floor, uncared for with no access to toilets, and had to demand an ambulance when my Dad was left dying in the chair. All discussed with the manager and they weren't bothered to address any of my concerns. Would never ever let any of my family or friends go anywhere near here and even some staff that left agreed with me.

My wife has been a resident in Windy Knowe Nursing Home for almost four years where she is receiving excellent care. Two weeks ago I was informed that she was suffering from a chest infection. On my arrival, it was agreed to ask the doctor to attend. After his examination, he told me the prognosis was poor. During this difficult time, all the staff involved, up to and including the manager, were professional, caring and attentive. One carer stayed with my wife overnight. Happily, the medication was effective and she recovered. I cannot thank the staff enough for their kindness and expertise during this worrying time.

This is down to mum and the management and staff helping mum settle in, it now feels like mum has always lived there.

I am very focused on Mum's care, ensuring all care plan needs are addressed, nothing is too much trouble.

She is always treated with kindness and dignity, the staff go out of their way to make sure she feels safe and secure and that gives me peace of mind.

I have no concerns with regards to recommending this care home.

The staff and management work very hard and are very approachable.

She has a lovely room which she enjoys. The place is set up with the bedrooms on the corridor and then the dining room, lounge after that. This gives the impression that it is sheltered which is good. Very spacious.