Windy Knowe Nursing Home

15 Waterford Road, Oxton, Prenton CH43 6US
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9.4 28 Reviews
  • Windy Knowe Nursing Home, Prenton
Windy Knowe is a Birkenhead care facility that provides both EMI nursing and residential care, as well as being skilled in a range of mental health care needs.

A traditional building, Windy Knowe has extensive grounds and spacious communal areas, while being fitted with modern care technology and equipment in order to ensure that high standards are met.

The service has its own mini bus, which allows staff to treat residents to many days out and entertainments, while personal interests are encouraged within the home itself.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Nursing rates listed don't include the extra FNC charge.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Samantha Hamon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (40)

Windy Knowe Nursing Home Reviews (28)

9.4

Windy Knowe Nursing Home has a Review Score of 9.4 (9.447) out of 10, based on 16 reviews in the last 2 years.
Over all time Windy Knowe Nursing Home has 28 reviews.

Overall Experience
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Date Published
  • 28
  • 6
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  • 16
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Reviewer Connection to Windy Knowe Nursing Home
  • 13
  • 5
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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  • 1
  • 1
Total of 28, showing 21-28
Review from David S (Next of Kin) published on 23 March 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Dad was left on several occasions walking bare feet in urine on the floor, uncared for with no access to toilets, and had to demand an ambulance when my Dad was left dying in the chair. All discussed with the manager and they weren't bothered to address any of my concerns. Would never ever let any of
my family or friends go anywhere near here and even some staff that left agreed with me.
Reply from Sarah Wilson, Operations and HR Assistant at Windy Knowe Nursing Home

Your feedback is important to us. When this matter was raised in 2019, the home acted on this and responded appropriately.

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Review from M G (Husband of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident in Windy Knowe Nursing Home for almost four years where she is receiving excellent care. Two weeks ago I was informed that she was suffering from a chest infection. On my arrival, it was agreed to ask the doctor to attend. After his examination, he told me the prognosis was
poor. During this difficult time, all the staff involved, up to and including the manager, were professional, caring and attentive. One carer stayed with my wife overnight. Happily, the medication was effective and she recovered. I cannot thank the staff enough for their kindness and expertise during this worrying time.
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Review from Gary K (Son of Resident) published on 21 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we looked at many care homes (15 in total) and Windy Knowe stands out far above the rest in every way; the staff and management are excellent.
The home has a very good feel and atmosphere, this is all down to the staff and management, everyone is friendly, caring and understanding, they
also understand what our mum's individual needs are and ensure that they are fulfilled in every way.
Mum is very happy, very settled and safe after moving into Windy Knowe. After spending 60 years in her family home we were all worried about how long it would take for mum to settle into her new life but mum has settled in so quickly, and mum has exceeded everyone's expectations.
This is down to mum and the management and staff helping mum settle in, it now feels like mum has always lived there.
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Review from Deborah K (Daughter of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum had lived in her house for 60 years and never even spent a night in a hotel room on her own.
Mum had received good care at home during the day from a carefully chosen team of carers and family. Mum then needed 24-hour care.
I viewed 15 care homes in Liverpool but I felt that I could not leave
Mum in their care.
Windy Knowe from the management to all the staff I have met, from day one Mum settled really quickly, and the care team made Mum feel so welcome. Ensuring that Mum was receiving the attention and care she required. That Mum's food preferences were addressed. The TV is on and a good choice of programmes to watch and music played regularly all in the lounge.
Mum is so happy, a fab choice of food, it really does have a family feel. The residents have a balance of entertainment for residents of different capabilities and family events also.
Mum has a curly blow dry every week.
I am very focused on Mum's care, ensuring all care plan needs are addressed, nothing is too much trouble.
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Review from Georgina L (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Windy Knowe for just over 2years and I have found her care right from day one, to be really good.
She is always treated with kindness and dignity, the staff go out of their way to make sure she feels safe and secure and that gives me peace of mind.
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Review from Pat C (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum became a resident at Windy Knowe in September 2015. I feel that the management and staff continually recognise her needs and professional care is ongoing.
I have no concerns for my mum and am satisfied that she is and always will be well cared for.
I have no concerns with regards to recommending
this care home.
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Review from P J (Friend of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has lived here for six years.
She has been very happy.
The staff and management work very hard and are very approachable.
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Review from Deborah P (Daughter of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has settled in very well to Windy Knowe. She seemed to settle straightaway. She moved from a previous home as they were unable to support her with her dementia. This place is an EMI home and specialising in it.
She is very happy there, the happiest I've known her for about 2 years since her
diagnosis of dementia. The staff are always pleasant and approachable and like my mum.
My mum has said she likes it there and I can see she is happy.
She has a lovely room which she enjoys. The place is set up with the bedrooms on the corridor and then the dining room, lounge after that. This gives the impression that it is sheltered which is good. Very spacious.
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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Windy Knowe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.447 for Windy Knowe Nursing Home is calculated as follows: ( (127 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (11 Very Poors x 1) ) ÷ 190 Ratings = 4.447
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windy Knowe Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Samantha Hamon

Job Title: Registered Home Manager Joined: 2025

Samantha has recently joined the team at Windy Knowe and we are so excited to see her flourish in her new role with Springcare!


Having started her career in Health and Social Care following in family footsteps, Sam has progressed her career to Home Manager from being a Care Assistant straight out of college, achieving her life dream along the way. 


I have worked in health and social care for 12 years, and I have been in a Home Manager role since July 2021. I love the open, honest and transparent approach of the company. I appreciate the guidance from my Senior Management Team and love the friendly feel of the care homes in the group. I like that I can support others in their journey and career within the company and that I can support our residents to have the best life possible whilst living at Windy Knowe.


I am a family person and when I’m not working, I spend a lot of my time with family and friends. My biggest achievement outside of work is a once in a lifetime trip to Disney World Florida sharing memories with family.


I completed a trident in high school at a care home near to where I lived. I went straight from school into college to study Health and Social Care, being successful in an apprenticeship. Following the apprenticeship ending, I was offered a permanent role.
My passion has always been to succeed in my career and become a Home Manager by the time I reach 30 – that dream came true!!! 


I was a Care Assistant until 2016 and achieved my Level 2 & 3 in Health & Social Care. I then trained as a Care Home Assistant Practitioner until 2019 and then became a Regional CHAP Facilitator and achieved my Level 5 in Management. In 2020 I then returned to working in a care home, and over the course of a year became Unit Manager, Acting Home Manager, Deputy Manager, reaching my end goal in 2021 of becoming a home manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windy Knowe Nursing Home to verify any information. View our terms and conditions. Windy Knowe Nursing Home has an Enhanced Service - more info.