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Nevin Road, Blacon, Chester, CH1 5RP
View full details of The WillowsLatest Reviews for The Willows
05 February 2026
Everything about the Willows is excellent. My wife is treated very well and I think I am treated as good even though I am only a visitor. Everyone is so pleasant and caring. Sometimes I don't get a chance to finish signing in when I am presented with a mug of tea or coffee.
Thank you.
05 February 2026
My mum is really happy at the Willows. All the staff do a fantastic job looking after the residents. It's safe, clean, plenty of activities. Wide ranging menu when it comes to mealtime. Well done The Willows.
05 February 2026
The Willows Nursing Home is absolutely fantastic. All the staff are amazing and all work extremely hard. It is such a lovely happy and friendly place. The staff make every resident feel special and very well cared for. Faye the Manager is lovely and always has time for you. The whole place is
lovely and clean and the food and choices are great. They offer great activities and encourage all residents to participate. They even allow the residents family members to join in. We love the bingo on a Friday and is always good fun. Karen who organises the activities, with the help of her colleagues, is amazing, she is so funny and does a brilliant job. We have attended the garden party in the summer with bbq, raffle and live music. Halloween party, fancy dress. Christmas activities. Always have something going on. If your looking place your loved ones in a care home then look no further, i would 100% recommend the Willows. Thank you team for all your hard work and patience.
05 February 2026
In the time my relative has been in The Willows thier overall health picture, social interaction and well being have improved. During visits I find staff always pleasant and patient with my questions. My relative and thier room always look clean tidy and well looked after..
04 February 2026
The Willows meets the basic needs of my relative, there could be a lot of improvement. Whilst his clothes are laundered, personal hygiene is not paid enough attention to, showering, teeth brushing and shaving. Care staff do not ensure these are done on a regular basis. A light menu was suggested for
most mealtimes, this has not always been adhered to, resulting in a lot of food waste. Time residents spend alone in their rooms, activities could be encouraged for interaction. In the event of their being a problem, staff do not use their initiative to remedy this. Result is a complaint, particularly if it's a health and safety issue.
11 March 2025
Amazing, it was never going to be easy putting a parent into permanent care, however the staff at the Willows are fantastic they are caring and compassionate. The manager always has time for you and will answer any questions or queries. The home itself has a lovely atmosphere and my Dad is very
settled. The food is freshly made on the premises and always a good choice, all the staff are patient and kind not just to the residents but to us too, it has taken a big weight off the family knowing he is well looked after. The ladies in the laundry are fab they always make sure everything is clean and returned to the correct resident. Thank you to everyone
15 October 2024
Staff are always friendly and always assist in getting Mum to sit in a quiet room. Manager is always interactive on our arrival, updating us on how Mum is and where she is. and able to tell us what activities Mum has enjoyed. Always approachable, both friendly and professional. Carers and all other
staff who care for Mum are interactive with Mum and family visiting. They work hard to look after Mum, they are positive, caring and professional. All staff at The Willows work very hard as one big team together to make Mum's life there as comfortable as possible and with dignity.
05 July 2023
All I can say is thank you so much for caring for my partner of 25 years until he passed...the staff were great the home always smelt lovely and every single member of staff were friendly and had time for me you are the best.
23 December 2021
I can’t praise the home enough. The staff are so happy, which makes me happy and they all love Mum. We can’t be with her but I have no worries as I know she is happy. It doesn’t smell and it’s very, very clean - so pleased I chose the Willows. I recommend it to everyone who is asking about a home.
Let’s hope things get back to normal and we can go more often.
08 June 2020
The care given to my husband has always been very good. Staff are caring and approachable. Nothing is too much for them.
08 June 2020
Both my parents were residents until the loss of my father. During this time, I have been happy with the care the staff have given to them. The home always smells fresh and clean, not something that can be said regarding other homes we have visited. The food is excellent and the staff go the extra
mile for my mum's needs. The staff have responded to the recent difficult covid-19 situation with the utmost care and professionalism. Wouldn't hesitate to recommend the facility.
08 June 2020
My wife has been a resident at Willows for 16 months and has received excellent care and love. As I live some 20 odd miles away from the care home, her stay was originally for a short period until a place could be found nearer to home. However, she is so happy at Willows it was decided not to move
her, a decision I have not regretted. I am so grateful for the kindness shown by staff especially, during this difficult time.
03 June 2020
I have always been very confident that my mother has been well cared for at The Willows. The staff are professional and compassionate, I cannot speak highly enough of them and the management, particularly during the unprecedented challenge of Covid-19 crisis, they responded efficiently. I believe
that the nursing and general care staff did everything possible to keep the residents safe. Whenever I call for information about my mother they always responded immediately.
03 June 2020
Very professional home, friendly helpful staff, clean and well run. Nothing too much trouble for the staff.
01 June 2020
My mum is a resident at The Willows, the staff have been amazing, I do have my favourites, they have been so supportive not just of my mum but me to when I have had a wobble and there have been lots, they have been just the best. The Willows have gone from strength to strength. When Covid-19 hit
they were on it, the care is second to none I can't thank you enough and I love you all.
21 May 2020
This is my second review, even though there has been a change of management team the care has not changed. I have not been able to visit my wife during the Coronavirus pandemic, I have rung on a regular basis and have been reassured by the response and professionalism of the staff.
11 March 2020
The staff are always welcoming no matter what time fo the day we visit. The staff are very informative and keep us updated on how mum is doing. The staff treat everyone with respect and we can see mum is as settled as she can be.
22 November 2019
My Mum was a resident at The Willows until her death. She had dementia. I cannot praise the staff enough - they looked after my Mum in such a caring way and treated her with the utmost respect. We were made to feel welcome at any time day or night and I couldn't have asked for a more kind and
professional staff, they are truly wonderful. Thank you so very much, from the family and from my mum because I know she would want me to say it.
30 October 2019
Overall, The Willows is very good, clean and staff are really helpful and kind, good food.
I do think more carers are needed as sometimes when wheelchair bound residents need the toilet, they have to wait as not enough staff. Also, there needs to be more entertainment for residents.
30 October 2019
In the time my mother has resided at The Willows, she has been cared for professionally, with compassion and with immense dignity. I could not have wished for better care.
I find the staff friendly, informative and caring.
This work is very often challenging and all the staff here meet these
challenges every day without complaint.
I thank them all for their dedication and commitment.
Latest Reviews for The Willows
05 February 2026
Everything about the Willows is excellent. My wife is treated very well and I think I am treated as good even though I am only a visitor. Everyone is so pleasant and caring. Sometimes I don't get a chance to finish signing in when I am presented with a mug of tea or coffee.
Thank you.
05 February 2026
My mum is really happy at the Willows. All the staff do a fantastic job looking after the residents. It's safe, clean, plenty of activities. Wide ranging menu when it comes to mealtime. Well done The Willows.
05 February 2026
The Willows Nursing Home is absolutely fantastic. All the staff are amazing and all work extremely hard. It is such a lovely happy and friendly place. The staff make every resident feel special and very well cared for. Faye the Manager is lovely and always has time for you. The whole place is
lovely and clean and the food and choices are great. They offer great activities and encourage all residents to participate. They even allow the residents family members to join in. We love the bingo on a Friday and is always good fun. Karen who organises the activities, with the help of her colleagues, is amazing, she is so funny and does a brilliant job. We have attended the garden party in the summer with bbq, raffle and live music. Halloween party, fancy dress. Christmas activities. Always have something going on. If your looking place your loved ones in a care home then look no further, i would 100% recommend the Willows. Thank you team for all your hard work and patience.
05 February 2026
In the time my relative has been in The Willows thier overall health picture, social interaction and well being have improved. During visits I find staff always pleasant and patient with my questions. My relative and thier room always look clean tidy and well looked after..
04 February 2026
The Willows meets the basic needs of my relative, there could be a lot of improvement. Whilst his clothes are laundered, personal hygiene is not paid enough attention to, showering, teeth brushing and shaving. Care staff do not ensure these are done on a regular basis. A light menu was suggested for
most mealtimes, this has not always been adhered to, resulting in a lot of food waste. Time residents spend alone in their rooms, activities could be encouraged for interaction. In the event of their being a problem, staff do not use their initiative to remedy this. Result is a complaint, particularly if it's a health and safety issue.
11 March 2025
Amazing, it was never going to be easy putting a parent into permanent care, however the staff at the Willows are fantastic they are caring and compassionate. The manager always has time for you and will answer any questions or queries. The home itself has a lovely atmosphere and my Dad is very
settled. The food is freshly made on the premises and always a good choice, all the staff are patient and kind not just to the residents but to us too, it has taken a big weight off the family knowing he is well looked after. The ladies in the laundry are fab they always make sure everything is clean and returned to the correct resident. Thank you to everyone
15 October 2024
Staff are always friendly and always assist in getting Mum to sit in a quiet room. Manager is always interactive on our arrival, updating us on how Mum is and where she is. and able to tell us what activities Mum has enjoyed. Always approachable, both friendly and professional. Carers and all other
staff who care for Mum are interactive with Mum and family visiting. They work hard to look after Mum, they are positive, caring and professional. All staff at The Willows work very hard as one big team together to make Mum's life there as comfortable as possible and with dignity.
05 July 2023
All I can say is thank you so much for caring for my partner of 25 years until he passed...the staff were great the home always smelt lovely and every single member of staff were friendly and had time for me you are the best.
23 December 2021
I can’t praise the home enough. The staff are so happy, which makes me happy and they all love Mum. We can’t be with her but I have no worries as I know she is happy. It doesn’t smell and it’s very, very clean - so pleased I chose the Willows. I recommend it to everyone who is asking about a home.
Let’s hope things get back to normal and we can go more often.
08 June 2020
The care given to my husband has always been very good. Staff are caring and approachable. Nothing is too much for them.
08 June 2020
Both my parents were residents until the loss of my father. During this time, I have been happy with the care the staff have given to them. The home always smells fresh and clean, not something that can be said regarding other homes we have visited. The food is excellent and the staff go the extra
mile for my mum's needs. The staff have responded to the recent difficult covid-19 situation with the utmost care and professionalism. Wouldn't hesitate to recommend the facility.
08 June 2020
My wife has been a resident at Willows for 16 months and has received excellent care and love. As I live some 20 odd miles away from the care home, her stay was originally for a short period until a place could be found nearer to home. However, she is so happy at Willows it was decided not to move
her, a decision I have not regretted. I am so grateful for the kindness shown by staff especially, during this difficult time.
03 June 2020
I have always been very confident that my mother has been well cared for at The Willows. The staff are professional and compassionate, I cannot speak highly enough of them and the management, particularly during the unprecedented challenge of Covid-19 crisis, they responded efficiently. I believe
that the nursing and general care staff did everything possible to keep the residents safe. Whenever I call for information about my mother they always responded immediately.
03 June 2020
Very professional home, friendly helpful staff, clean and well run. Nothing too much trouble for the staff.
01 June 2020
My mum is a resident at The Willows, the staff have been amazing, I do have my favourites, they have been so supportive not just of my mum but me to when I have had a wobble and there have been lots, they have been just the best. The Willows have gone from strength to strength. When Covid-19 hit
they were on it, the care is second to none I can't thank you enough and I love you all.
21 May 2020
This is my second review, even though there has been a change of management team the care has not changed. I have not been able to visit my wife during the Coronavirus pandemic, I have rung on a regular basis and have been reassured by the response and professionalism of the staff.
11 March 2020
The staff are always welcoming no matter what time fo the day we visit. The staff are very informative and keep us updated on how mum is doing. The staff treat everyone with respect and we can see mum is as settled as she can be.
22 November 2019
My Mum was a resident at The Willows until her death. She had dementia. I cannot praise the staff enough - they looked after my Mum in such a caring way and treated her with the utmost respect. We were made to feel welcome at any time day or night and I couldn't have asked for a more kind and
professional staff, they are truly wonderful. Thank you so very much, from the family and from my mum because I know she would want me to say it.
30 October 2019
Overall, The Willows is very good, clean and staff are really helpful and kind, good food.
I do think more carers are needed as sometimes when wheelchair bound residents need the toilet, they have to wait as not enough staff. Also, there needs to be more entertainment for residents.
30 October 2019
In the time my mother has resided at The Willows, she has been cared for professionally, with compassion and with immense dignity. I could not have wished for better care.
I find the staff friendly, informative and caring.
This work is very often challenging and all the staff here meet these
challenges every day without complaint.
I thank them all for their dedication and commitment.