Nevin Road, Blacon, Chester CH1 5RP
The Willows is a purpose-built, single-storey care home situated in Blacon (a residential area of Chester) and provides care to frail older people and those living with dementia. The historical city of Chester and beautiful Welsh countryside are close by and can be appreciated on day trips.
The service is wholly focused on delivering a person-centred approach to caring for people, with an emphasis on dignity, choice and independence. The service is provided 24-hours a day by RGN and RMN nurses (trained in mental health and general nursing) and supported by a highly proficient care team.
The home encourages each resident to view the Willows as their home; with personalisation of bedrooms readily encouraged and any special requests for residents' comfort being considered.
Entertainment and activities are provided on a daily basis and meet the needs and requests of the residents. Entertainers are booked regularly to perform in the home and family/friends are welcome to attend. Where possible, any specific hobby or activity will be accommodated.
Group: N Hussain
Person in charge: Laura Blythe (Home Manager)
Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 73 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: No restrictions apply, admission is decided on a case by case basis. Ages 18+.
Single Rooms: 65
Shared Rooms: 4
Rooms with ensuite WC: 26
Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room
For accessibility, the home is approximately 7 miles from the end of the M56 motorway, and it can also be accessed from the A483 (3 miles away) and A494 (4 miles away) main roads. The postcode for satellite navigation is CH1 5RP.
People move into the Willows as their permanent home and it is promoted as such to residents and their family & friends. Accordingly, visits are welcome at anytime (the home does however requests that visits at meal times and late evening are avoided wherever possible) and visitors are welcome to use the quiet lounge or join in with the residents in any of the organised activities.
There is sufficient on-site parking but, should all spaces be taken, street parking immediately off the premises is possible.
Latest Care Quality Commission* Report on The Willows: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.4 (maximum of 10) for The Willows is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Willows in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.375 for The Willows is calculated as follows: ( (10 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.375
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.068 Points relating to the number of positive Reviews for The Willows is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 14.6 positive Reviews (73 registered maximum number of service users ÷ 5). 1 Reviews ÷ 14.6 Target = 0.068
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Willows has a Review Score of 7.4 (7.443) from 2 Reviews
Review submitted from a Postal Card by J C (Husband of Resident) on Monday 18 September 2017. Relates to September 2017.
My wife has been a resident for nearly six months. I have been favourably impressed with the loving care she has received at all times.
Particularly worth noting is the immediate response to any request and every observed need of my wife. This response is always given thoughtfully and positively.
How likely would you be to recommend The Willows? Extremely Likely
Review submitted from a Postal Card by Michael T (Son of Resident) on Tuesday 4 October 2016. Relates to September 2016.
Mother has been a resident for two years and the staff have always been friendly , caring and professional. The home is on one level making it easier for residents to move about. Over the last couple of months, refurbishments have been taking place improving the ambience and facilities for the residents. All in all, a progressive, pleasant home for the elderly residents.
How likely would you be to recommend The Willows? Extremely Likely
There are currently no Care Home Idol entrants who have performed at The Willows