The Willows

Nevin Road, Blacon, Chester CH1 5RP
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8.7 23 Reviews
  • The Willows, Chester
The Willows is a purpose-built, single-storey care home situated in Blacon (a residential area of Chester) and provides care to frail older people and those living with dementia. The historical city of Chester and beautiful Welsh countryside are close by and can be appreciated on day trips.

The service is wholly focused on delivering a person-centred approach to caring for people, with an emphasis on dignity, choice and independence. The service is provided 24-hours a day by RGN and RMN nurses (trained in mental health and general nursing) and supported by a highly proficient care team.   

The home encourages each resident to view the Willows as their home; with personalisation of bedrooms readily encouraged and any special requests for residents' comfort being considered.

Entertainment and activities are provided on a daily basis and meet the needs and requests of the residents. Entertainers are booked regularly to perform in the home and family/friends are welcome to attend. Where possible, any specific hobby or activity will be accommodated.
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Care Provided by The Willows

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

These prices are only a guideline, please contact The Willows to find out the exact price for your requirements.

Contact The Willows to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Willows to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Fay Taylor (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992
  • Number of floors: 1

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (4)

Visiting

  • People move into the Willows as their permanent home and it is promoted as such to residents and their family & friends. Accordingly, visits are welcome at anytime (the home does however requests that visits at meal times and late evening are avoided wherever possible) and visitors are welcome to use the quiet lounge or join in with the residents in any of the organised activities.

Parking

  • There is sufficient on-site parking but, should all spaces be taken, street parking immediately off the premises is possible.

The Willows Reviews (23)

8.7

The Willows has a Review Score of 8.7 (8.706) out of 10, based on 7 reviews in the last 2 years.
Over all time The Willows has 23 reviews.

Overall Experience
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  • 7
  • 1
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Date Published
  • 23
  • 5
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Reviewer Connection to The Willows
  • 10
  • 5
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  • 1
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Total of 23, showing 1-20
Review from Dave E (Husband of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything about the Willows is excellent. My wife is treated very well and I think I am treated as good even though I am only a visitor. Everyone is so pleasant and caring. Sometimes I don't get a chance to finish signing in when I am presented with a mug of tea or coffee.
Thank you.
Reply from Kathleen Wood, Quality Team at The WillowsThank you for your kind words. We are delighted to hear you and your wife feel so well treated. Knowing that our staff are pleasant and caring means a great deal to us. We're also pleased that you enjoy the small touches, like a cup of tea and coffee during your visits. its important to us that everyone feels welcome and comfortable. Thank you again for your lovely feedback.
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Review from Brian M (Son of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is really happy at the Willows. All the staff do a fantastic job looking after the residents. It's safe, clean, plenty of activities. Wide ranging menu when it comes to mealtime. Well done The Willows.
Reply from Kathleen Wood, Quality Team at The WillowsThank you for the lovely review. We're delighted to hear that your mum is really happy at Willows. Its great to know you feel the home is safe and clean and that you are both enjoying the range of activities and the variety of food on the menu. Your kind words mean a lot to our team and it is truly appreciated.
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Review from Julie H (Sister of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Willows Nursing Home is absolutely fantastic. All the staff are amazing and all work extremely hard. It is such a lovely happy and friendly place. The staff make every resident feel special and very well cared for. Faye the Manager is lovely and always has time for you. The whole place is lovely
and clean and the food and choices are great. They offer great activities and encourage all residents to participate. They even allow the residents family members to join in. We love the bingo on a Friday and is always good fun. Karen who organises the activities, with the help of her colleagues, is amazing, she is so funny and does a brilliant job. We have attended the garden party in the summer with bbq, raffle and live music. Halloween party, fancy dress. Christmas activities. Always have something going on. If your looking place your loved ones in a care home then look no further, i would 100% recommend the Willows. Thank you team for all your hard work and patience.
Reply from Kathleen Wood, Quality Team at The WillowsThank you for your kind feedback. We're delighted to hear that you've had such a positive experience and that you find the staff amazing and hardworking. Its great to know you've enjoyed the range of activities and events, from weekly bingo to our BBQs and summer fairs, we enjoy making sure there's always something going on for our residents. Your support truly means a lot to the Willows team and appreciate every word.
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Review from P P (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the time my relative has been in The Willows thier overall health picture, social interaction and well being have improved. During visits I find staff always pleasant and patient with my questions. My relative and thier room always look clean tidy and well looked after..
Reply from Kathleen Wood, Quality Team at The WillowsThank you so much for taking the time to leave this lovely review. We're really pleased to hear that your relatives health has improved during their time at Willows. Our team works hard to provide a caring , welcoming environment, so its great to know you find our staff pleasant and that the rooms are clean and tidy. Your feedback means a lot to us, we really do appreciate it.
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Review from Annette V (Daughter of Resident) published on 4 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Willows meets the basic needs of my relative, there could be a lot of improvement. Whilst his clothes are laundered, personal hygiene is not paid enough attention to, showering, teeth brushing and shaving. Care staff do not ensure these are done on a regular basis. A light menu was suggested for
most mealtimes, this has not always been adhered to, resulting in a lot of food waste. Time residents spend alone in their rooms, activities could be encouraged for interaction. In the event of their being a problem, staff do not use their initiative to remedy this. Result is a complaint, particularly if it's a health and safety issue.
Reply from Kathleen Wood, Quality Team at The WillowsThank you for taking the time to share your feedback. We're pleased to hear that your relatives basic needs are being met, but we're sorry to learn about the areas where you feel improvements are needed. We take concerns around personal hygiene , clothing, meals and activities very seriously and this feedback has been shared with the management team.
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Review from W B (Daughter of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing, it was never going to be easy putting a parent into permanent care, however the staff at the Willows are fantastic they are caring and compassionate. The manager always has time for you and will answer any questions or queries. The home itself has a lovely atmosphere and my Dad is very settled.
The food is freshly made on the premises and always a good choice, all the staff are patient and kind not just to the residents but to us too, it has taken a big weight off the family knowing he is well looked after. The ladies in the laundry are fab they always make sure everything is clean and returned to the correct resident. Thank you to everyone
Reply from Naveed Hussain, Owner at The WillowsThank you so much for your kind words. We truly understand how difficult it can be to decide to move a loved one into care, so it means the world to us that you feel reassured and supported. Seeing your dad settled and happy is exactly what we strive for and we are so pleased to hear that you feel at ease knowing he is well looked after.Your appreciation for our team, from the care staff to the laundry ladies, has been shared with them. It lifts everyone's spirits. If there is ever anything more we can do for you or your dad, please do not hesitate to ask.
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Review from L H (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly and always assist in getting Mum to sit in a quiet room. Manager is always interactive on our arrival, updating us on how Mum is and where she is. and able to tell us what activities Mum has enjoyed. Always approachable, both friendly and professional. Carers and all other
staff who care for Mum are interactive with Mum and family visiting. They work hard to look after Mum, they are positive, caring and professional. All staff at The Willows work very hard as one big team together to make Mum's life there as comfortable as possible and with dignity.
Reply from Naveed Hussain, Owner at The WillowsThank you so much for your lovely review. It means a great deal to us to know that you feel so supported and reassured when visiting your mum. Creating a warm and welcoming environment for both residents and their families is so important to us, so knowing that our team's efforts have made a difference is truly heartwarming.We are especially pleased that you appreciate the updates about your mum and the time she spends enjoying activities. Keeping families informed and involved is something we value. Your kind words about our carers and staff will be shared with the whole team, as they all work incredibly hard to provide the best care with dignity and respect.If there is ever anything more we can do, please do not hesitate to reach out.
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Review from Ethel O (Partner of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All I can say is thank you so much for caring for my partner of 25 years until he passed...the staff were great the home always smelt lovely and every single member of staff were friendly and had time for me you are the best.
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Review from C D (Daughter of Resident) published on 23 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise the home enough. The staff are so happy, which makes me happy and they all love Mum. We can’t be with her but I have no worries as I know she is happy. It doesn’t smell and it’s very, very clean - so pleased I chose the Willows. I recommend it to everyone who is asking about a home. Let’s
hope things get back to normal and we can go more often.
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Review from E H (Wife of Resident) assisted by family/friend published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given to my husband has always been very good. Staff are caring and approachable. Nothing is too much for them.
Reply from Clare Sherwin, Compliance manager at The WillowsOn behalf of all of the Willows staff, we would like to thank you for your review, your words are very much appreciated and they mean so much.
From the Willows family, we hope to see you soon until then please stay safe
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Review from A E (Son of Resident) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents were residents until the loss of my father. During this time, I have been happy with the care the staff have given to them. The home always smells fresh and clean, not something that can be said regarding other homes we have visited. The food is excellent and the staff go the extra mile
for my mum's needs. The staff have responded to the recent difficult covid-19 situation with the utmost care and professionalism. Wouldn't hesitate to recommend the facility.
Reply from Clare Sherwin, Compliance manager at The WillowsOn behalf of all of the Willows staff, we would like to thank you for your review. The recent unprecedented period we all find ourselves in has been extremely trying for all staff involved and as a team they have continued to provide the care and support with the utmost compassion and dedication.
We hope to see you very soon and until then, on behalf of the Willows family, please stay safe.
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Review from R I (Husband of Resident) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Willows for 16 months and has received excellent care and love. As I live some 20 odd miles away from the care home, her stay was originally for a short period until a place could be found nearer to home. However, she is so happy at Willows it was decided not to move her,
a decision I have not regretted. I am so grateful for the kindness shown by staff especially, during this difficult time.
Reply from Clare Sherwin, Compliance manager at The WillowsI would like to thank you for such a positive uplifting review. It is pleasing for all staff involved at Willows Care home to receive such positive feedback with regards to the care and support they provide to residents, especially during these unprecedented times. On behalf of the willows family, we hope to see you soon and please, until then, stay safe.
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Review from S S (Daughter of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been very confident that my mother has been well cared for at The Willows. The staff are professional and compassionate, I cannot speak highly enough of them and the management, particularly during the unprecedented challenge of Covid-19 crisis, they responded efficiently. I believe that
the nursing and general care staff did everything possible to keep the residents safe. Whenever I call for information about my mother they always responded immediately.
Reply from Clare Sherwin, Compliance manager at The WillowsMay I take this opportunity to thank you for your review, staff within The Willows care home have been supportive to both residents, families and work colleagues during this unprecedented time which hasn't been easy for the staff, but as a team, they have given 100%. We all understood how hard it is has been for families, and have tried to make this testing time as reassuring as we possibly could for families. The Willows family will continue with the compassion and professionalism of care. From all at The Willows - Thank You and Stay Safe.
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Review from J R (Son of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional home, friendly helpful staff, clean and well run. Nothing too much trouble for the staff.
Reply from Clare Sherwin, Compliance manager at The WillowsMay I take this opportunity to thank you for your review, staff within The Willows care home work very hard especially during this unprecedented time and will continue to work in the professional, friendly and helpful manner. From all at The Willows - Thank You and Stay Safe.
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Review from S R (Daughter of Resident) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident at The Willows, the staff have been amazing, I do have my favourites, they have been so supportive not just of my mum but me to when I have had a wobble and there have been lots, they have been just the best. The Willows have gone from strength to strength. When Covid-19 hit they
were on it, the care is second to none I can't thank you enough and I love you all.
Reply from Clare Sherwin, Compliance manager at The WillowsMay I take this opportunity to thank you for your review, staff within Willows care home have been supportive to both residents and families and work colleagues during this unprecedented time as we understand how hard it is for everyone. The Willows family will continue to grow from strength to strength and provide the care and much needed support to the highest standard, to both yourself and Mum. From all at The Willows - Thank You and Stay Safe.
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Review from John W (Husband of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my second review, even though there has been a change of management team the care has not changed. I have not been able to visit my wife during the Coronavirus pandemic, I have rung on a regular basis and have been reassured by the response and professionalism of the staff.
Reply from Clare Sherwin, Compliance manager at The WillowsFirstly may I take this opportunity to thank you for finding the time to review Willows Care Home, as we are aware under the current climate it has been very difficult and a challenging time and we understand how hard it has been for families who are unable to visit their family members, we will continue to care for our residents both during this pandemic and afterwards with the compassion and empathy we have always done, ensuring their safety at all times. We look forward to seeing you soon, please continue to Stay Safe.
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Review from L J (Daughter-in-law of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always welcoming no matter what time fo the day we visit. The staff are very informative and keep us updated on how mum is doing. The staff treat everyone with respect and we can see mum is as settled as she can be.
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Review from Karen E (Daughter of Resident) published on 22 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at The Willows until her death. She had dementia. I cannot praise the staff enough - they looked after my Mum in such a caring way and treated her with the utmost respect. We were made to feel welcome at any time day or night and I couldn't have asked for a more kind and professional
staff, they are truly wonderful. Thank you so very much, from the family and from my mum because I know she would want me to say it.
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Review from E W (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall, The Willows is very good, clean and staff are really helpful and kind, good food.
I do think more carers are needed as sometimes when wheelchair bound residents need the toilet, they have to wait as not enough staff. Also, there needs to be more entertainment for residents.
Reply from Laura Blythe, Manager at The WillowsThank you for your review. We do offer a full activity programme every day of the week and we appreciate that whilst not all activities are suited to every individual, we do try to vary the programme we offer and try our best to meet individual requests or needs. If there is anything specific that your relative would like to do, please do let us know and we will try our best to facilitate it.
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Review from E E (Son of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time my mother has resided at The Willows, she has been cared for professionally, with compassion and with immense dignity. I could not have wished for better care.
I find the staff friendly, informative and caring.
This work is very often challenging and all the staff here meet these challenges
every day without complaint.
I thank them all for their dedication and commitment.
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Current Review Score: 8.7 (8.706)

Overview of Review Score

The Review Score of 8.7 (8.706) out of 10 for The Willows is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.627 for The Willows is calculated as follows: ( (60 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.627
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.079 Points relating to the number of positive Reviews for The Willows is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 7 Positive Reviews ÷ 14.6 = 0.479
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2024

Overall Inadequate

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Inadequate
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about The Willows

What types of Care is The Willows registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Willows have?

There are 65 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The Willows?

Own Furniture if required, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is The Willows to the centre of Chester?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows to verify any information. View our terms and conditions. The Willows has an Enhanced Service - more info.