The Willows

Nevin Road, Blacon, Chester CH1 5RP
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8.7 23 Reviews
  • The Willows, Chester
The Willows is a purpose-built, single-storey care home situated in Blacon (a residential area of Chester) and provides care to frail older people and those living with dementia. The historical city of Chester and beautiful Welsh countryside are close by and can be appreciated on day trips.

The service is wholly focused on delivering a person-centred approach to caring for people, with an emphasis on dignity, choice and independence. The service is provided 24-hours a day by RGN and RMN nurses (trained in mental health and general nursing) and supported by a highly proficient care team.   

The home encourages each resident to view the Willows as their home; with personalisation of bedrooms readily encouraged and any special requests for residents' comfort being considered.

Entertainment and activities are provided on a daily basis and meet the needs and requests of the residents. Entertainers are booked regularly to perform in the home and family/friends are welcome to attend. Where possible, any specific hobby or activity will be accommodated.
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Care Provided by The Willows

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

These prices are only a guideline, please contact The Willows to find out the exact price for your requirements.

Contact The Willows to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Willows to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Fay Taylor (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992
  • Number of floors: 1

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (4)

Visiting

  • People move into the Willows as their permanent home and it is promoted as such to residents and their family & friends. Accordingly, visits are welcome at anytime (the home does however requests that visits at meal times and late evening are avoided wherever possible) and visitors are welcome to use the quiet lounge or join in with the residents in any of the organised activities.

Parking

  • There is sufficient on-site parking but, should all spaces be taken, street parking immediately off the premises is possible.

The Willows Reviews (23)

8.7

The Willows has a Review Score of 8.7 (8.706) out of 10, based on 7 reviews in the last 2 years.
Over all time The Willows has 23 reviews.

Overall Experience
  • 15
  • 7
  • 1
  • 0
  • 0
Date Published
  • 23
  • 5
  • 6
  • 7
  • 16
Reviewer Connection to The Willows
  • 10
  • 5
  • 4
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from L F (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home would be excellent if they had more staff to care for the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Husband of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident for nearly six months. I have been favourably impressed with the loving care she has received at all times.
Particularly worth noting is the immediate response to any request and every observed need of my wife. This response is always given thoughtfully and positively.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael T (Son of Resident) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother has been a resident for two years and the staff have always been friendly , caring and professional. The home is on one level making it easier for residents to move about. Over the last couple of months, refurbishments have been taking place improving the ambience and facilities for the residents.
All in all, a progressive, pleasant home for the elderly residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.7 (8.706)

Overview of Review Score

The Review Score of 8.7 (8.706) out of 10 for The Willows is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.627 for The Willows is calculated as follows: ( (60 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.627
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.079 Points relating to the number of positive Reviews for The Willows is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 7 Positive Reviews ÷ 14.6 = 0.479
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2024

Overall Inadequate

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Inadequate
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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