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The Willows

Nevin Road, Blacon, Chester, Cheshire CH1 5RP
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The Willows, Chester
The Willows, Chester
The Willows, Chester

The Willows is a purpose-built, single-storey care home situated in Blacon (a residential area of Chester) and provides care to frail older people and those living with dementia. The historical city of Chester and beautiful Welsh countryside are close by and can be appreciated on day trips.

The service is wholly focused on delivering a person-centred approach to caring for people, with an emphasis on dignity, choice and independence. The service...  

Care Provided by The Willows

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,250From £1,250
Nursing CareFrom £1,400From £1,400
Nursing Dementia CareFrom £1,500From £1,500

Contact The Willows to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Fay Taylor (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992
  • Number of floors: 1

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (4)

Visiting

  • People move into the Willows as their permanent home and it is promoted as such to residents and their family & friends. Accordingly, visits are welcome at anytime (the home does however requests that visits at meal times and late evening are avoided wherever possible) and visitors are welcome to use the quiet lounge or join in with the residents in any of the organised activities.

Parking

  • There is sufficient on-site parking but, should all spaces be taken, street parking immediately off the premises is possible.

The Willows Reviews (25)

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9.0

The Willows has a Review Score of 9.0 (8.961) out of 10, based on 9 reviews in the last 2 years. Over all time The Willows has 25 reviews.

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Showing 25 reviews matching selected criteria
Review from E W (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card
Overall Experience
Overall, The Willows is very good, clean and staff are really helpful and kind, good food.

I do think more carers are needed as sometimes when wheelchair bound residents need the toilet, they have to wait as not enough staff. Also, there needs to be more entertainment for residents.

Reply from Laura Blythe, Manager at The Willows

Thank you for your review. We do offer a full activity programme every day of the week and we appreciate that whilst not all activities are suited to every individual, we do try to vary the programme we offer and try our best to meet individual requests or needs. If there is anything specific that your relative would like to do, please do let us know and we will try our best to facilitate it.

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Review from E E (Son of Resident) published on 30 October 2019 Submitted via Postal Card
Overall Experience
In the time my mother has resided at The Willows, she has been cared for professionally, with compassion and with immense dignity. I could not have wished for better care.
I find the staff friendly, informative and caring.
This work is very often challenging and all the staff here meet these challenges every day without complaint.

I thank them all for their dedication and commitment.

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Review from L F (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience

This care home would be excellent if they had more staff to care for the residents.

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Review from J C (Husband of Resident) published on 18 September 2017 Submitted via Postal Card
Overall Experience
My wife has been a resident for nearly six months. I have been favourably impressed with the loving care she has received at all times.

Particularly worth noting is the immediate response to any request and every observed need of my wife. This response is always given thoughtfully and positively.

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Review from Michael T (Son of Resident) published on 4 October 2016 Submitted via Postal Card
Overall Experience

Mother has been a resident for two years and the staff have always been friendly , caring and professional. The home is on one level making it easier for residents to move about. Over the last couple of months, refurbishments have been taking place improving the ambience and facilities for the residents. All in all, a progressive, pleasant home for the elderly residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 February 2024
Overall
Inadequate
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveInadequate
  • SafeRequires improvement
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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