Submit a Review for Barchester Laurel Bank Care Home
Westbourne Road, Lancaster, LA1 5EF
View full details of Barchester Laurel Bank Care HomeLatest Reviews for Barchester Laurel Bank Care Home
12 March 2026
All the staff seem very pleasant, and genuinely fond of the residents, and give them good attention, at all times. The food is of high quality, although not always very hot. Jobs requested do not necessarily get done quickly - if at all. We were not the only people to request, on behalf of the
person we visited, that her bed be turned through 90 degrees, so that it was under the window, but it never happened. Nor did the haircut asked for. Good care is provided, generally, but our friend did not seem to us to be sufficiently stimulated, so was quite isolated.
26 January 2026
I have been generally very pleased with care at Laurel Bank. Any issues have usually been quickly resolved. The staff are very caring and attentive and patient. My aunty enjoys the excellent food and likes to join in or observe many of the activities - They are of a high standard and varied. The
home feels like a family, hugs are frequent and staff give extra thought to how they work and what time they give to residents. Much as my aunty would like to live back at her home, she realises that the experience she gets at LB is far above average. I love having her nearby and being able to visit at any time.
16 January 2026
When my brother first arrived at Laurel Bank he found it very hard to settle, but with the help of the staff and the activities in which he was involved, he became less aggressive, thanks to the attention given by members of staff. It was pleasing to learn that he was more settled. On one occasion
late afternoon, I returned him to his room only to find that there was no bedding in place. On a further occasion he was sat in a lounge, only for me to see that very obviously, he was sat in his own urine - his trousers were very wet. Overall his experience at Laurel Bank was of the highest quality with only those two little blips. Returning to his involvement in activities those members of staff responsible for his care were superb with the attention and how it was given, even to the extent of making him smile on occasions.
31 December 2025
Overall excellent experience of care provided by carers and qualified staff. Professional and individualised to meet mums needs.
Excellent processes in place for escalating any issues, will prompt action if required.
Very friendly and personable, always available to any issues/ concerns and
address them very quickly. Management and leadership excellent. I would recommend highly.
13 November 2025
What Can I Say? Fantastic! Wonderful! Perfect! Myself and my mother were not sure of the "Care home thing" when it became time to decide where my father (Harry) would spend the rest of his days? And we were given a few options one of these being Laurel Bank. We were so glad we chose them, from start
to finish my dad was treated as a person an individual and most importantly to me a Human Being! Although being bed bound he was included in as much as possible and myself and mum became part of this special family at a very difficult time in our lives always someone to talk to, kept up to date in his treatment and care and the things like birthdays Christmas and anniversary's celebrated in a very special way! When dad passed the care didn't stop we had and have had some special moments and memories in Laurel Bank from the Managers to domestic staff all very special and wonderful people.
Thank you so much for everything you did.
We will always think of you fondly Xx
06 October 2025
Admitted for nursing care that quickly became palliative. Full and personally tailored pre-admission assessment of complex needs resulted in a smooth admission. Received first-rate personal nursing and end-of-life care. Communication compassionate and excellent throughout what was a challenging time
for her and us. Thank you.
29 September 2025
Open day celebrations. Music, dancing, games, raffles, opening of the new shop, & so much more. A brilliant day so well organised. Well done!
10 September 2025
Lovely, happy home. Very welcoming. Excellent care for my husband.
As someone not needing care it was a very pleasant experience which we hope to repeat.
Driver and all carers courteous and competent - I would definitely recommend it to others.
18 August 2025
I am very happy here
My 103 birthday was unforgetable
23 July 2025
Nowhere could be any better. Staff excellent hospitality very good. We are very lucky to be here.
Thank you all.
02 June 2025
Absolutely fantastic, genuinely caring staff. They worked so hard to make sure my dad had a happy and fulfilling life. They gave my dad an excellent service and helped him settle in and enjoy life when living at home was no longer possible. Moving to a nursing home was very difficult for all
concerned and Laurelbank really helped us through it.
24 April 2025
I just listened to the radio and heard about the celebrations for a 103 year old lady, and honestly, I hope whenever this day is thought about or spoken about, it's with nothing but pride. Laurel Bank & everyone that helped need to be just so proud of the work they put in and how they make a place
for residents to continue living their lives. I always say Laurel Bank is made of magic but I think this is a reminder to all, that magic is made at Laurel Bank. A place where despite the age, dreams still can come true. People would be lucky to have family or friends stay here. It really is so wonderful with great management, great staff & lovely residents!
09 April 2025
A lovely home,
Standard of care good
Staff friendly and helpful in every way.
Very pleasant surroundings.
The caring for my husband was extremely good plenty of activities to keep him occupied, meals were fantastic plenty to choose from.
Cleanliness superb, all in all his stay was successful
and interaction was encouraged.
Thank you to all the nurses carers and staff
For making his stay a pleasant one.
12 March 2025
Laurel Bank has been exceptional in caring for my mum following an emergency short-term stay due to a fall. It quickly became clear she needed permanent care, and the manager and deputy manager made the transition seamless, ensuring all her needs were met. The administrator handled the
administration efficiently, making the process stress-free. The entire team-nursing, care, and housekeeping-provides outstanding, attentive support. Special thanks to the Pink Ladies, whose fantastic activities have truly lifted my mum's spirits. We're so grateful for the kindness and dedication of everyone at Laurel Bank!
31 December 2024
The home has such a wonderful, homely and caring feel as soon as you walk in the building. The care and kindness shown in so many ways, from reception area, laundry, kitchen and care/nursing staff, they all work so hard to ensure that residents are as happy, content and looked after as can be. Thank
you all sincerely.
24 December 2024
Our mum's care at Barchester Laurel Bank Care Home was outstanding, she was treated with respect, such amazing care, understanding and real friendship.
Every time I visited which was most days when I was in Lancaster, there was such a happy vibe, the staff are second to none and went out of their
way to make Mum's life happy, she always had a good laugh and funny stories to tell.
Mum's food was excellent and was given many options if she was not feeling like eating from the menu.
I cannot thank the amazing staff at Laural Bank enough. You are a credit to Barchester.
Thank you from the bottom of my heart.
02 October 2024
Mum is making very good progress at Barchester Laurel Bank Care Home, both medically and mentally. The recent trips out to a cafe and the park were very much enjoyed by her, the encouragement by the activities coordinator has been particularly outstanding. Mum is also able now to take most of her
meals in the dining room and is enjoying the company.
24 September 2024
Word-of-mouth recommendation caused me to choose Barchester Laurel Bank Care Home for two week's respite care. Warmly welcome - all staff are loving and caring. Room is spacious, decor tasteful, surroundings quiet and restful. Dining room is light and airy, spotless, white damask tablecloths and
napkins. Lounge and quiet lounge - chairs and settees arranged randomly - not in long lines or circles with everyone staring at each other. Decorations throughout immaculate. Food always hot, plates hot and well presented. Even after a short stay, I am impressed and overall, I know this home is well-run and the word I would use to describe it is outstanding! I could write more.
24 September 2024
Does virtually anything very well - most are excellent. Most staff are excellent and in all the standards are very good.
Cannot fault it in any category.
24 September 2024
Barchester Laurel Bank Care Home looked after my auntie, the care and compassion they showed her from the day she arrived until God called her home. They are angels in disguise, there will be a reward in heaven, our family will never be able to thank you for the love you showed our auntie and all
her family.
Latest Reviews for Barchester Laurel Bank Care Home
12 March 2026
All the staff seem very pleasant, and genuinely fond of the residents, and give them good attention, at all times. The food is of high quality, although not always very hot. Jobs requested do not necessarily get done quickly - if at all. We were not the only people to request, on behalf of the
person we visited, that her bed be turned through 90 degrees, so that it was under the window, but it never happened. Nor did the haircut asked for. Good care is provided, generally, but our friend did not seem to us to be sufficiently stimulated, so was quite isolated.
26 January 2026
I have been generally very pleased with care at Laurel Bank. Any issues have usually been quickly resolved. The staff are very caring and attentive and patient. My aunty enjoys the excellent food and likes to join in or observe many of the activities - They are of a high standard and varied. The
home feels like a family, hugs are frequent and staff give extra thought to how they work and what time they give to residents. Much as my aunty would like to live back at her home, she realises that the experience she gets at LB is far above average. I love having her nearby and being able to visit at any time.
16 January 2026
When my brother first arrived at Laurel Bank he found it very hard to settle, but with the help of the staff and the activities in which he was involved, he became less aggressive, thanks to the attention given by members of staff. It was pleasing to learn that he was more settled. On one occasion
late afternoon, I returned him to his room only to find that there was no bedding in place. On a further occasion he was sat in a lounge, only for me to see that very obviously, he was sat in his own urine - his trousers were very wet. Overall his experience at Laurel Bank was of the highest quality with only those two little blips. Returning to his involvement in activities those members of staff responsible for his care were superb with the attention and how it was given, even to the extent of making him smile on occasions.
31 December 2025
Overall excellent experience of care provided by carers and qualified staff. Professional and individualised to meet mums needs.
Excellent processes in place for escalating any issues, will prompt action if required.
Very friendly and personable, always available to any issues/ concerns and
address them very quickly. Management and leadership excellent. I would recommend highly.
13 November 2025
What Can I Say? Fantastic! Wonderful! Perfect! Myself and my mother were not sure of the "Care home thing" when it became time to decide where my father (Harry) would spend the rest of his days? And we were given a few options one of these being Laurel Bank. We were so glad we chose them, from start
to finish my dad was treated as a person an individual and most importantly to me a Human Being! Although being bed bound he was included in as much as possible and myself and mum became part of this special family at a very difficult time in our lives always someone to talk to, kept up to date in his treatment and care and the things like birthdays Christmas and anniversary's celebrated in a very special way! When dad passed the care didn't stop we had and have had some special moments and memories in Laurel Bank from the Managers to domestic staff all very special and wonderful people.
Thank you so much for everything you did.
We will always think of you fondly Xx
06 October 2025
Admitted for nursing care that quickly became palliative. Full and personally tailored pre-admission assessment of complex needs resulted in a smooth admission. Received first-rate personal nursing and end-of-life care. Communication compassionate and excellent throughout what was a challenging time
for her and us. Thank you.
29 September 2025
Open day celebrations. Music, dancing, games, raffles, opening of the new shop, & so much more. A brilliant day so well organised. Well done!
10 September 2025
Lovely, happy home. Very welcoming. Excellent care for my husband.
As someone not needing care it was a very pleasant experience which we hope to repeat.
Driver and all carers courteous and competent - I would definitely recommend it to others.
18 August 2025
I am very happy here
My 103 birthday was unforgetable
23 July 2025
Nowhere could be any better. Staff excellent hospitality very good. We are very lucky to be here.
Thank you all.
02 June 2025
Absolutely fantastic, genuinely caring staff. They worked so hard to make sure my dad had a happy and fulfilling life. They gave my dad an excellent service and helped him settle in and enjoy life when living at home was no longer possible. Moving to a nursing home was very difficult for all
concerned and Laurelbank really helped us through it.
24 April 2025
I just listened to the radio and heard about the celebrations for a 103 year old lady, and honestly, I hope whenever this day is thought about or spoken about, it's with nothing but pride. Laurel Bank & everyone that helped need to be just so proud of the work they put in and how they make a place
for residents to continue living their lives. I always say Laurel Bank is made of magic but I think this is a reminder to all, that magic is made at Laurel Bank. A place where despite the age, dreams still can come true. People would be lucky to have family or friends stay here. It really is so wonderful with great management, great staff & lovely residents!
09 April 2025
A lovely home,
Standard of care good
Staff friendly and helpful in every way.
Very pleasant surroundings.
The caring for my husband was extremely good plenty of activities to keep him occupied, meals were fantastic plenty to choose from.
Cleanliness superb, all in all his stay was successful
and interaction was encouraged.
Thank you to all the nurses carers and staff
For making his stay a pleasant one.
12 March 2025
Laurel Bank has been exceptional in caring for my mum following an emergency short-term stay due to a fall. It quickly became clear she needed permanent care, and the manager and deputy manager made the transition seamless, ensuring all her needs were met. The administrator handled the
administration efficiently, making the process stress-free. The entire team-nursing, care, and housekeeping-provides outstanding, attentive support. Special thanks to the Pink Ladies, whose fantastic activities have truly lifted my mum's spirits. We're so grateful for the kindness and dedication of everyone at Laurel Bank!
31 December 2024
The home has such a wonderful, homely and caring feel as soon as you walk in the building. The care and kindness shown in so many ways, from reception area, laundry, kitchen and care/nursing staff, they all work so hard to ensure that residents are as happy, content and looked after as can be. Thank
you all sincerely.
24 December 2024
Our mum's care at Barchester Laurel Bank Care Home was outstanding, she was treated with respect, such amazing care, understanding and real friendship.
Every time I visited which was most days when I was in Lancaster, there was such a happy vibe, the staff are second to none and went out of their
way to make Mum's life happy, she always had a good laugh and funny stories to tell.
Mum's food was excellent and was given many options if she was not feeling like eating from the menu.
I cannot thank the amazing staff at Laural Bank enough. You are a credit to Barchester.
Thank you from the bottom of my heart.
02 October 2024
Mum is making very good progress at Barchester Laurel Bank Care Home, both medically and mentally. The recent trips out to a cafe and the park were very much enjoyed by her, the encouragement by the activities coordinator has been particularly outstanding. Mum is also able now to take most of her
meals in the dining room and is enjoying the company.
24 September 2024
Word-of-mouth recommendation caused me to choose Barchester Laurel Bank Care Home for two week's respite care. Warmly welcome - all staff are loving and caring. Room is spacious, decor tasteful, surroundings quiet and restful. Dining room is light and airy, spotless, white damask tablecloths and
napkins. Lounge and quiet lounge - chairs and settees arranged randomly - not in long lines or circles with everyone staring at each other. Decorations throughout immaculate. Food always hot, plates hot and well presented. Even after a short stay, I am impressed and overall, I know this home is well-run and the word I would use to describe it is outstanding! I could write more.
24 September 2024
Does virtually anything very well - most are excellent. Most staff are excellent and in all the standards are very good.
Cannot fault it in any category.
24 September 2024
Barchester Laurel Bank Care Home looked after my auntie, the care and compassion they showed her from the day she arrived until God called her home. They are angels in disguise, there will be a reward in heaven, our family will never be able to thank you for the love you showed our auntie and all
her family.