Submit a Review for Barchester Westvale House Care Home
Old Hall Road, Old Hall, Warrington, WA5 9PA
View Full Details of Barchester Westvale House Care HomeLatest Reviews for Barchester Westvale House Care Home
18 November 2025
My dad only moved in last week and he is settling in well. I am so happy that the manager assessed and accepted dad so quickly. I can't thank her enough The staff are so caring and professional and my dad is so well looked after. Dad says the staff are lovely everyday I visit which is most days It was so nice to see dad on their social media page up dancing like my old dad it's just wonderful I'm so happy that he is at Westvale for what time he has left I can't thank everybody enough Well done all of the staff
18 November 2025
Adas care at Westvale House has been excellent overall. She has been treated with dignity and kindness by all members of staff admin, nursing, carers, activity coordinators and laundry/kitchen staff perse. The only time we have raised concerns is when new carers or bank staff are undergoing training initially especially at weekends. However senior carers are very quick to rectify any issues on Adas behalf and have treated family with respect. Nursing care and the homes GP are excellent in implementing and changes required smoothly. Her 100th birthday party was memorable for all Adas family. Thank you.
13 November 2025
Just want to thank all the members of staff from management to carers, activities team, kitchen staff etc for all the help that they have given mum during her stay at Westvale. They have been very supportive and helpful when things have got difficult for us and tried to guide us with the best way forward. Nurses have also given us support with what are mum is experiencing. through her life physically and mentally Even thoguh mum is receiving respite we don't feel like we are being pressured or rushed to make any final decisions.
09 October 2025
I can not thank the team at Westvale House enough, my mum is bed bound but this does not prevent them from including her in the fun and entertainment. But also, it is the care they give. My mum recently had a bizarre episode when - for no reason - her blood sugar suddenly dropped to a dangerous 1.2, but your team were there in the middle of the night, discovered what was happening and got her the medical attention and assistance needed to bring her back and literally save her life. By the time I saw her the next day, she was glowing, telling us of her "adventure" and how "pampered" she felt from the care she was being given - thank you, thank you all. Just thank you.
07 October 2025
Overall, I am happy with the level of care that mum receives here. All the carers are really lovely and treat mum very well. I have no complaints at all concerning mum's treatment. The only slight criticism is that I think the activities could be improved.
07 October 2025
Westvale always do their best to care for and keep their charges entertained. Most of the staff go above and beyond to care for the residents. Carers try very hard, kitchen staff are excellent always. Westvale is now under new management and seems approachable and more than capable of improving the day to day running quickly. Nurses always courteous and helpful.
15 September 2025
My Dad is in Westvale and he is happy with the care he is receiving. Most of the staff at the home are friendly and caring and willing to help.
24 June 2025
This is a very caring home and they try their best to accommodate the needs of my dad. At the time of review there is a lot of new staff which is goof as they have been short staffed, but it does take time for new staff to settle into their roles and get to know the residents well. All staff are very welcoming to visitors of residents. Activities for residents could be better at the moment.
24 June 2025
Pleasant staff and friendly atmosphere, very welcoming.
20 January 2025
Barchester Westvale House Care Home is a purpose-built, friendly care home which is extremely clean. The care staff are amazing and go above and beyond to ensure that all residents are cared for in a warm and friendly environment. Residents are offered a variety of home-cooked, nutritious, tasty dishes from the daily menu. Hospitality offers a variety of daily activities to keep residents minds active. You can visit a resident any time, day/night, always greeted with a smile. Nothing is too much trouble for the staff. Westvale feels like a home from home which makes such a difference. I have had a few niggles along the way but these have been addressed and resolved quickly. My dad's en-suite room is extremely comfortable, bright and airy. Relatives decided to set up a gardening club, residents join in helping us make the grounds look lovely during the summer months. We are like one large family, all helping each other which creates a lovely atmosphere.
02 January 2025
A nice and comfortable place, residents well looked after, visitors made very welcome, carers looking after residents, never find it too much trouble.
06 October 2024
I had a good experience from this care home and staff are nice. It's in a wonderful location and the home looks great, tidy, well-organised. Expect more parking space in future. I will recommend my friends and share my experience about this home.
31 July 2024
After a lengthy hospital stay, we were so pleased that my dad was able to gain a place at Barchester Westvale House Care Home. He moved in within two days of being offered a place and the staff have been amazing, getting to know him and taking care of him. Nothing seems like too much trouble for the kind and friendly staff and management. Although his appetite is not what it once was, he is enjoying the food and his room is light and airy. We are very pleased with the care shown so far. Thank you.
24 June 2024
So very grateful to have found such a lovely, welcoming home for my dad to have regular respite stays. Upon my first viewing, I knew this was the right place for us. My dad's en-suite bedroom was so comfortable, bright and airy. Every time I rang him during his stay he was always upbeat and full of praise for all staff members. He would complement the food he'd had and said how well he had slept. I can't thank everyone enough for making my dad's stay perfect for him. My dad is booked to stay again while I go on holiday in October and both of us are so pleased that he is able to go back there. Many thanks to all.
10 June 2024
My sister moved into Barchester Westvale House Care Home in January this year after her care home was closed down. It was a really stressful time for us, as a family, as the closure was very sudden and we didn't have long to find a suitable home for her needs. From the onset, the manager at Westvale was truly amazing. She did everything in her power to reassure us, as a family, that they could cater for my sister, that she would be well cared for and that Westvale was the right home for her. The manager took away all the worries that we had, she listened to our many questions and queries and answered each one in a caring and professional manner. I cannot thank her enough for what she has done for my sister and us, as a family, since my sister moved there in January. All the staff at Westvale are really lovely and have made my sister feel right at home from the start. I am so glad we chose Westvale for my sister.
23 April 2024
My mum was admitted to Westvale in March from another local care home where the care had been lacking and the management shocking. The experience we had at Westvale was no less than outstanding. Lovely atmosphere, amazing staff, good nutritious food with plenty of options, and a manager who was visible and very much involved. Sadly, Mum passed away after only six weeks at the home. The last week of her life we camped out in her room. Each and every member of staff treated Mum with amazing respect and dignity, her care was outstanding. We were offered meals, drinks and anything we needed. We are truly grateful to everyone at the home for making Mum's last weeks comfortable and providing her with the care she deserved. Amazing care home and amazing staff.
21 March 2024
Our mum was admitted to Westvale House Care Home in December. It was Mum's, myself and my sibling's dread for Mum to be sent to a care home. On the day Mum arrived there she was really confused and very upset as was I. One member of staff in particular sat me down and she was really empathetic and listened to what I had to say and she comforted me. At the end of our conversation I felt reasurred that Mum was in the right place. We can visit Mum any time of the day or night. Mum seems to have settled really well. We can't give enough credit to all the staff who work there. The chef cooks amazing food for the residents. On arrival to Westvale you're greeted with refreshments. There's always a selection of beautiful homemade cakes. One member of staff in particular is a credit to Westvale. She also keeps the residents entertained. There are always lots of activities to keep their minds active. Thank you to all at Westvale for caring for our mum. I wouldn't hesitate recommending anybody to send their loved ones to Westvale.
18 March 2024
Nice atmosphere, clean and friendly staff are happy to help and go out of their way to help.
12 March 2024
Care and attention to detail. Support and knowing individual's needs/requirements. Nutrition and restaurant meals exceed expectations. On-site medical support, excellent. Entertainment. Activities every day which involve movement, coordination, brain stimulation. Carers display empathy, support, guidance. It's home from home. My dad is very well looked after on every level. If I had to make the choice again. I wouldn't move my dad. I'm always made welcome and my concerns listened to. It's rather a fabulous place.
04 January 2024
I can honestly not begin to express how fantastic the staff are at Westvale. My grandad moved in, in October and from the very beginning the staff could not do enough for him. From the management team to the domestic staff, they all went above and beyond for him. His face would always light up when staff came into his bedroom. They even helped with my nana when she would visit. Unfortunately, his stay wasn't too long and during his final day at Westvale, the staff was absolutely fantastic and could not do enough for us as a family to ensure we were also looked after and comfortable at that time. Once again I would just like to thank all the staff for everything.
Latest Reviews for Barchester Westvale House Care Home
18 November 2025
My dad only moved in last week and he is settling in well. I am so happy that the manager assessed and accepted dad so quickly. I can't thank her enough The staff are so caring and professional and my dad is so well looked after. Dad says the staff are lovely everyday I visit which is most days It was so nice to see dad on their social media page up dancing like my old dad it's just wonderful I'm so happy that he is at Westvale for what time he has left I can't thank everybody enough Well done all of the staff
18 November 2025
Adas care at Westvale House has been excellent overall. She has been treated with dignity and kindness by all members of staff admin, nursing, carers, activity coordinators and laundry/kitchen staff perse. The only time we have raised concerns is when new carers or bank staff are undergoing training initially especially at weekends. However senior carers are very quick to rectify any issues on Adas behalf and have treated family with respect. Nursing care and the homes GP are excellent in implementing and changes required smoothly. Her 100th birthday party was memorable for all Adas family. Thank you.
13 November 2025
Just want to thank all the members of staff from management to carers, activities team, kitchen staff etc for all the help that they have given mum during her stay at Westvale. They have been very supportive and helpful when things have got difficult for us and tried to guide us with the best way forward. Nurses have also given us support with what are mum is experiencing. through her life physically and mentally Even thoguh mum is receiving respite we don't feel like we are being pressured or rushed to make any final decisions.
09 October 2025
I can not thank the team at Westvale House enough, my mum is bed bound but this does not prevent them from including her in the fun and entertainment. But also, it is the care they give. My mum recently had a bizarre episode when - for no reason - her blood sugar suddenly dropped to a dangerous 1.2, but your team were there in the middle of the night, discovered what was happening and got her the medical attention and assistance needed to bring her back and literally save her life. By the time I saw her the next day, she was glowing, telling us of her "adventure" and how "pampered" she felt from the care she was being given - thank you, thank you all. Just thank you.
07 October 2025
Overall, I am happy with the level of care that mum receives here. All the carers are really lovely and treat mum very well. I have no complaints at all concerning mum's treatment. The only slight criticism is that I think the activities could be improved.
07 October 2025
Westvale always do their best to care for and keep their charges entertained. Most of the staff go above and beyond to care for the residents. Carers try very hard, kitchen staff are excellent always. Westvale is now under new management and seems approachable and more than capable of improving the day to day running quickly. Nurses always courteous and helpful.
15 September 2025
My Dad is in Westvale and he is happy with the care he is receiving. Most of the staff at the home are friendly and caring and willing to help.
24 June 2025
This is a very caring home and they try their best to accommodate the needs of my dad. At the time of review there is a lot of new staff which is goof as they have been short staffed, but it does take time for new staff to settle into their roles and get to know the residents well. All staff are very welcoming to visitors of residents. Activities for residents could be better at the moment.
24 June 2025
Pleasant staff and friendly atmosphere, very welcoming.
20 January 2025
Barchester Westvale House Care Home is a purpose-built, friendly care home which is extremely clean. The care staff are amazing and go above and beyond to ensure that all residents are cared for in a warm and friendly environment. Residents are offered a variety of home-cooked, nutritious, tasty dishes from the daily menu. Hospitality offers a variety of daily activities to keep residents minds active. You can visit a resident any time, day/night, always greeted with a smile. Nothing is too much trouble for the staff. Westvale feels like a home from home which makes such a difference. I have had a few niggles along the way but these have been addressed and resolved quickly. My dad's en-suite room is extremely comfortable, bright and airy. Relatives decided to set up a gardening club, residents join in helping us make the grounds look lovely during the summer months. We are like one large family, all helping each other which creates a lovely atmosphere.
02 January 2025
A nice and comfortable place, residents well looked after, visitors made very welcome, carers looking after residents, never find it too much trouble.
06 October 2024
I had a good experience from this care home and staff are nice. It's in a wonderful location and the home looks great, tidy, well-organised. Expect more parking space in future. I will recommend my friends and share my experience about this home.
31 July 2024
After a lengthy hospital stay, we were so pleased that my dad was able to gain a place at Barchester Westvale House Care Home. He moved in within two days of being offered a place and the staff have been amazing, getting to know him and taking care of him. Nothing seems like too much trouble for the kind and friendly staff and management. Although his appetite is not what it once was, he is enjoying the food and his room is light and airy. We are very pleased with the care shown so far. Thank you.
24 June 2024
So very grateful to have found such a lovely, welcoming home for my dad to have regular respite stays. Upon my first viewing, I knew this was the right place for us. My dad's en-suite bedroom was so comfortable, bright and airy. Every time I rang him during his stay he was always upbeat and full of praise for all staff members. He would complement the food he'd had and said how well he had slept. I can't thank everyone enough for making my dad's stay perfect for him. My dad is booked to stay again while I go on holiday in October and both of us are so pleased that he is able to go back there. Many thanks to all.
10 June 2024
My sister moved into Barchester Westvale House Care Home in January this year after her care home was closed down. It was a really stressful time for us, as a family, as the closure was very sudden and we didn't have long to find a suitable home for her needs. From the onset, the manager at Westvale was truly amazing. She did everything in her power to reassure us, as a family, that they could cater for my sister, that she would be well cared for and that Westvale was the right home for her. The manager took away all the worries that we had, she listened to our many questions and queries and answered each one in a caring and professional manner. I cannot thank her enough for what she has done for my sister and us, as a family, since my sister moved there in January. All the staff at Westvale are really lovely and have made my sister feel right at home from the start. I am so glad we chose Westvale for my sister.
23 April 2024
My mum was admitted to Westvale in March from another local care home where the care had been lacking and the management shocking. The experience we had at Westvale was no less than outstanding. Lovely atmosphere, amazing staff, good nutritious food with plenty of options, and a manager who was visible and very much involved. Sadly, Mum passed away after only six weeks at the home. The last week of her life we camped out in her room. Each and every member of staff treated Mum with amazing respect and dignity, her care was outstanding. We were offered meals, drinks and anything we needed. We are truly grateful to everyone at the home for making Mum's last weeks comfortable and providing her with the care she deserved. Amazing care home and amazing staff.
21 March 2024
Our mum was admitted to Westvale House Care Home in December. It was Mum's, myself and my sibling's dread for Mum to be sent to a care home. On the day Mum arrived there she was really confused and very upset as was I. One member of staff in particular sat me down and she was really empathetic and listened to what I had to say and she comforted me. At the end of our conversation I felt reasurred that Mum was in the right place. We can visit Mum any time of the day or night. Mum seems to have settled really well. We can't give enough credit to all the staff who work there. The chef cooks amazing food for the residents. On arrival to Westvale you're greeted with refreshments. There's always a selection of beautiful homemade cakes. One member of staff in particular is a credit to Westvale. She also keeps the residents entertained. There are always lots of activities to keep their minds active. Thank you to all at Westvale for caring for our mum. I wouldn't hesitate recommending anybody to send their loved ones to Westvale.
18 March 2024
Nice atmosphere, clean and friendly staff are happy to help and go out of their way to help.
12 March 2024
Care and attention to detail. Support and knowing individual's needs/requirements. Nutrition and restaurant meals exceed expectations. On-site medical support, excellent. Entertainment. Activities every day which involve movement, coordination, brain stimulation. Carers display empathy, support, guidance. It's home from home. My dad is very well looked after on every level. If I had to make the choice again. I wouldn't move my dad. I'm always made welcome and my concerns listened to. It's rather a fabulous place.
04 January 2024
I can honestly not begin to express how fantastic the staff are at Westvale. My grandad moved in, in October and from the very beginning the staff could not do enough for him. From the management team to the domestic staff, they all went above and beyond for him. His face would always light up when staff came into his bedroom. They even helped with my nana when she would visit. Unfortunately, his stay wasn't too long and during his final day at Westvale, the staff was absolutely fantastic and could not do enough for us as a family to ensure we were also looked after and comfortable at that time. Once again I would just like to thank all the staff for everything.