Barchester Westvale House Care Home

Old Hall Road, Old Hall, Warrington WA5 9PA
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9.5 92 Reviews
  • Barchester Westvale House Care Home, Warrington
Westvale House is situated within the Sankey Valley Park area of Warrington in Cheshire. It is a purpose-built care home for older people that require residential and general nursing care. In addition they provide end of life/ palliative care and care for young people with physical disabilities. The home is set in beautifully landscaped gardens with outdoor seating and easy access from all downstairs lounges.

A team of highly qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organising activities.

The team are also very keen to promote a home from home atmosphere recognising that this is the residents' home and they want them to feel relaxed and comfortable and safe. They offer a wide range of activities, have regular entertainment and really encourage families to get involved. They recently had a group of relatives help in the garden as well as attending a relative focus group.

Why not arrange a visit and see for yourself!
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Care Provided by Barchester Westvale House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 61 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1120

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

The price(s) shown are provided by the care home. Contact Barchester Westvale House Care Home for full pricing details and T&Cs.

Contact Barchester Westvale House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Westvale House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Jones (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (2)

Barchester Westvale House Care Home Reviews (92)

9.5

Barchester Westvale House Care Home has a Review Score of 9.5 (9.533) out of 10, based on 27 reviews in the last 2 years.
Over all time Barchester Westvale House Care Home has 92 reviews.

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Review from Gillian C (Daughter of Resident) published on 10 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loves it here! She always says she wants for nothing and she loves the staff. Personally I find the staff very friendly and approachable. The home is clean and tidy, with excellent facilities. It is always a hive of activity with things going on for residents all week. I feel the home is well run
and it is never a chore to visit. Mum is very happy and feels at home here. 10/10 from me.
Reply from Sarah Jones, General Manager at Barchester Westvale House Care HomeThank you for your lovely Feedback, your mum is a pleasure to look after and the staff adore her. From the moment I met your mum when she was in the hospice I knew she would be a perfect fit for Westvale, she brightens everyone's day with her kindness and laughs. We pride ourselves here at Westvale for creating a warm and homely atmosphere where our residents can thrive and be happy, which from your feedback shows we are fulfilling this. I will share your compliments with the team, as they will be happy to know the positive impact they are having with your mum.
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Review from Ken R (Son of Resident) published on 26 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are on a different level
Made my dad feel much better as he was wishing daily he was at home.
His recovery here has improved, however his underlying issue is inevatable, I cant thank everyone here enough for looking after him as he is an d always will be the most important person in
my life
Regards Ken.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you so much for this review, we really appreciate you taking the time to reply and so glad Dad is improving and settling.
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Review from J P (Daughter of Resident) published on 23 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The speed and professionalism in which my mother was admitted to Westvale was impeccable. Your manager ensured that the process was explained clearly so all concerned were fully aware of the next steps. She went above and beyond to ensure a swift assessment of my mother and that the accommodation was
ready for my mother to move from another care home at very short notice - at a time of great stress, she was amazing, calm & reassuring. Thank you
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Review from M H (Friend of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The person I visit has been in your care for 12 months. I visit at different times so have come across lots of staff. All have a smile and a hello. I would particularly like to thank Denise and Jane - they are the front face and are so patient. But, it is obvious that there is a real effort from all
the staff of Westvale to look out for and care for the Residents. Thank you.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you for taking the time to provide this review it is very much appreciated and thank you for your lovely comments
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Review from J C (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for 2 years. She enjoys all the activities when she is able to. She has been very happy at Westvale. She has had excellent care and has made great friends with the residents and staff, who have now become part of our family.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you so much for your lovely comments. We always love to hear our residents are happy and settled into the Westvale Family
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Review from Sharon W (Daughter of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum Elaine has bin here only 3 weeks but what we have seen as a family everyone has bin amazing with her very friendly indeed, staff amazing in everythink they do , so as family we are soooo happy for mum plus mum loves it that's main thing , so thanks to everyone that cares for my wonderful mum
xx
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you so much for your lovely comments we will ensure we share these comments with the team. Glad your lovely mum is happy
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Review from Chrissie C (Daughter of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westvale Care Home will always hold a very special place in my heart.
From the moment my dad lived there, the staff treated him not just with professionalism, but with genuine love and kindness, as if he were one of their own. The team affectionately called him "Gorgeous George with the lovely smile".
When
dad passed away, the care and respect shown to dad was truly touching. The staff went out of their way to ensure dad was comfortable and dignified, and they supported us with such compassion during an incredibly difficult time.
We will always be grateful to the amazing team at Westvale for the care, warmth, and humanity they showed my dad.
Thank you for everything you did for him and for us.
Love
Christine & family
Reply from Sarah Jones, General Manager at Barchester Westvale House Care HomeThank you so much for this lovely review. We are missing our Gorgeous George and appreciate the lovely comments. We will ensure the staff see this. Your Dad is missed and it was a pleasure to have him at Westvale House
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Review from Mary T (Daughter of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 3 weeks in respite care at Westvale. The staff were very caring, befriended her and supported her and us through a difficult time. I recommed Westvale without hesitation.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you so much for taking the time to review and we appreciate your lovely comments.
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Review from S D (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care team have been exceptional. Mum was treated with care & dignity. Always gave her time to speak, react & in return Mum never once had a complaint. Appreciate all the time & care, understanding & well-being for not only Mum but for her immediate family too.
Well done all. Be proud of all you do.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you so much or this lovely review an kind words. We will ensure this is passed on to our lovely staff
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Review from Joanne B (Daughter of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad lived at Westvale from October 2024 until January 2026 when he sadly passed away at the home. In all that time we cannot fault the work of the nurses, carers, housekeepers & activity staff.
They are amazing, kind, considerate and were totally understanding of Dads needs. Westvale is clean, tidy,
welcoming and a lovely care home to visit.
Thank you all.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you so much for the lovely review. Feedback is much appreciated and I will make sure we share with our carers as it is nice for them to hear such lovely feedback.
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Review from Jeanette M (Resident) assisted by family/friend published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only complaint is the food is not not enough.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you so much for taking the time to provide us with a review it is very much appreciated and we will advise the Chef of your comments
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Review from A T (Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
3 years at Westvale very good for my needs. Staff are helpful. Food good. I'm very happy here.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you so much for completing this and we appreciate the lovely scores.
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Review from David L (Son-in-law of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You always get a warm welcome at Westvale and I don't say that just for the lovely cakes & hot chocolate available for us visitors - that is a bonus though.
You've heard the saying "happy wife, happy life" I've had a happy life since mum-in-law moved here. She is happy and well looked after, she is
thriving since moving here & that makes the wife happy
Thank you.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you so much for taking the time to provide the review. Glad to hear the family are happy and your Mother in law is thriving.
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Review from Clare C (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice welcoming home. Staff all frendly and helpful. Sometimes dont seem to be enough of them to give more attention to Dad, eg help with walking.
Always something to do for residents in the program.
When residents poorly place is locked down to prevent spead which is good. Central heating still not
working. All in all place is nice.
Da likes it.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you for providing this feedback. I will ensure the General Manager reads this to potentially help with your dad's mobility. Our heating must've had an issue that day and I can assure you is working correctly but please do advise the Manager if you have any concerns in the future. Infection control is vital to ensure we protect our residents and families. Thank you so much for acknowledging this and we truly appreciate your feedback
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Review from B L (Daughter of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Westvale fo a few months now and I have been so happy with the care she is receiving - she is happier than she has been in a long time, she has also gained a little weight and with it she has gotten stonger - she is positively thriving. The team at Westvale have helped made her room
very homely - nothing is ever to much trouble - the poor handyman has been put through his paces putting things of on the walls, then moving them, adding stuff etc and they are - like all the staff, only to happy to help. Westvale is a wonderful, caring, thriving environment & I am happy mum is here.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThis is such a lovely review. Thank you for taking the time, we appreciate all the feedback and will ensure we share with staff. So glad mum is thriving and happy.
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Review from Vittorio C (Husband of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my wife is getting. Every member of staff are always so friendly and helpful. My wife is stuck in bed but the staff are always checking in to make sure she is ok and her health has improved since moving to Westvale. She is stronger and very settled now that she has her
things around her. I am grateful that they are enabling me to have Christmas dinner with her in her room so she won't be alone - Thank you.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeSo pleased we have helped your wife improve and is happy at Westvale and we appreciate you taking the time to provide us with a review. Thank you
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Review from Tracey A (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad only moved in last week and he is settling in well. I am so happy that the manager assessed and accepted dad so quickly. I can't thank her enough
The staff are so caring and professional and my dad is so well looked after. Dad says the staff are lovely everyday I visit which is most days
It
was so nice to see dad on their social media page up dancing like my old dad it's just wonderful
I'm so happy that he is at Westvale for what time he has left
I can't thank everybody enough
Well done all of the staff
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you Tracey. Your Dad is lovely and is very well liked. Glad to hear he is settling and he has a fantastic zest for life. Our Manager, appreciates your comments about the speedy admission. It's important people get the care they need quickly and we really appreciate the feedback. Thanks for taking the time to complete this review
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Review from Lynda N (Niece of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Adas care at Westvale House has been excellent overall. She has been treated with dignity and kindness by all members of staff admin, nursing, carers, activity coordinators and laundry/kitchen staff perse.
The only time we have raised concerns is when new carers or bank staff are undergoing training
initially especially at weekends. However senior carers are very quick to rectify any issues on Adas behalf and have treated family with respect.
Nursing care and the homes GP are excellent in implementing and changes required smoothly. Her 100th birthday party was memorable for all Adas family. Thank you.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you Lynda for the lovely comments. Ada was truly a special person and glad you all felt was treated with dignity and respect. Once again thank you for taking the time especially at this sad time to review the home. This feedback is so important to us. Best wishes from us all at Westvale
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Review from Tina D (Daughter of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Just want to thank all the members of staff from management to carers, activities team, kitchen staff etc for all the help that they have given mum during her stay at Westvale. They have been very supportive and helpful when things have got difficult for us and tried to guide us with the best way forward.
Nurses have also given us support with what are mum is experiencing. through her life physically and mentally Even thoguh mum is receiving respite we don't feel like we are being pressured or rushed to make any final decisions.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you so much for reviewing. We are here to help best we can and glad you feel supported as we understand this is a difficult time for families. It's important for the family and for Mum. Feedback is very important to us here at Westvale and we appreciate this.
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Review from J S (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am happy with the level of care that mum receives here. All the carers are really lovely and treat mum very well. I have no complaints at all concerning mum's treatment.
The only slight criticism is that I think the activities could be improved.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you for your valuable feedback. With now having the new activities lead and assistant onboard and settled you should find the activities improve. Once again thank you
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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Barchester Westvale House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.533 for Barchester Westvale House Care Home is calculated as follows: ( (191 Excellents x 5) + (108 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 319 Ratings = 4.533
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Westvale House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (7)

Sarah

Sarah Jones

Job Title: General Manager Joined: 2025

Sarah is a qualified nurse and has 25 years’ experience working in hospitals and managing care homes, and has turned around many into good CQC. Sarah expects high standards of care and wants to make Westvale emphasise CARE in care homes.


Personally, Sarah loves dogs, chocolate and holidays with her husband.

Heather

Heather Maclaine Jones

Job Title: Deputy Manager Joined: 2024

Heather has 15 years of experience working in social care. She is a qualified nurse and holds a degree in leadership and management in health and social care with a Master's in adult nursing from the University of Central Lancashire. Her specialism is in geriatrics. Heather aims to provide the best possible person-centred care and help build a homely, thriving culture in Westvale.


On a personal level, Heather likes Cats, Reeces chocolate and books.

Lesley

Lesley Hardy

Job Title: Head Chef Joined: 2023

Hi, my name is Lesley and I'm Head Chef here at Westvale House.


I started working here in 2023, and absolutely love my job. My passion is cooking and baking, and trying new ideas, so I love that I get to explore and create new menus. Every day is different, and exploring the likes and wants of residents' food choices makes it so exciting. There's not a request we haven't had!


Outside of work, I love to walk my Boxer dog Cooper. I also like to read, going to darts and rugby tournaments, and visiting my children and grandchildren who live over in Ireland.

Clement

Clement Asiedu

Job Title: Unit Manager - RGN Joined: 2022

Hi, I'm Clement, and I'm a Nurse here at Westvale House. I started here as a Care Home Assistant Practitioner in September 2022, and have since qualified and worked my way up to Nurse.


My role is to ensure all of our residents feel safe, secure and loved and that their families feel content in the knowledge their loved ones are being well cared for. As a team, we ensure we maintain a professional, relaxed and friendly environment, and we work hard to promote a homely atmosphere. I love working at Westvale House.

Pam

Pam Gannon

Job Title: Head Housekeeper Joined: 2021

Hi, I'm Pam and I am Head Housekeeper here at Westvale House.


I have worked at Westvale for a number of years and then took the position as Head Housekeeper in 2021. Me and my team strive to keep the home looking its best, and ensure residents' rooms are always clean and tidy. I work hard to make sure our home always meets Barchester's high standards and create a warm and friendly atmosphere for residents, families, team and visitors.


Outside of work I love spending time with my two horses and enjoying downtime with my family.

Joy

Joy Jovinal

Job Title: Senior Care Assistant Joined: 2002

Hello, my name is Joy and I am a Senior Care Assistant at Westvale House.


I have worked here at Westvale House for the past 19 years and I have seen many changes, but what always remains the same is the level of high standard care which we deliver as a home to all our residents and the friendliness of the staff. I really do feel honoured to work here at Westvale House for Barchester.
Please visit us and see for yourself.


Outside work I enjoy shopping and dining out with friends and family and always ready for a sing-a-long at the karaoke.

Jayne

Jayne Shone

Job Title: Admin Assistant Joined: 2025

Hi, I'm Jayne, and I am the Administration Assistant here at Westvale House.


I joined the team in January 2025 and I am the first person you will see when you walk into the home – you will always receive a warm and friendly welcome!


I support the front of house team in everyday admin tasks, reception duties, meeting and greeting family members, visitors, and professionals as they enter the building.


Outside of work I enjoy socialising with my friends, visiting coffee shop hotspots and dog walking.


I enjoy being part of the wonderful staff team at Westvale House and look forward to meeting you all when you visit.

Frequently Asked Questions about Barchester Westvale House Care Home

What types of Care is Barchester Westvale House Care Home registered for?

Older Person Care, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Westvale House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Westvale House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Westvale House Care Home to the centre of Warrington?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

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