Barchester Westvale House Care Home

I am very happy with the care my wife is getting. Every member of staff are always so friendly and helpful. My wife is stuck in bed but the staff are always checking in to make sure she is ok and her health has improved since moving to Westvale. She is stronger and very settled now that she has her things around her. I am grateful that they are enabling me to have Christmas dinner with her in her room so she won't be alone - Thank you.

Well done all of the staff

Nursing care and the homes GP are excellent in implementing and changes required smoothly. Her 100th birthday party was memorable for all Adas family. Thank you.

Just want to thank all the members of staff from management to carers, activities team, kitchen staff etc for all the help that they have given mum during her stay at Westvale. They have been very supportive and helpful when things have got difficult for us and tried to guide us with the best way forward. Nurses have also given us support with what are mum is experiencing. through her life physically and mentally Even thoguh mum is receiving respite we don't feel like we are being pressured or rushed to make any final decisions.

The only slight criticism is that I think the activities could be improved.

Westvale always do their best to care for and keep their charges entertained. Most of the staff go above and beyond to care for the residents. Carers try very hard, kitchen staff are excellent always. Westvale is now under new management and seems approachable and more than capable of improving the day to day running quickly. Nurses always courteous and helpful.

Most of the staff at the home are friendly and caring and willing to help.

At the time of review there is a lot of new staff which is goof as they have been short staffed, but it does take time for new staff to settle into their roles and get to know the residents well. All staff are very welcoming to visitors of residents. Activities for residents could be better at the moment.

Pleasant staff and friendly atmosphere, very welcoming.

A nice and comfortable place, residents well looked after, visitors made very welcome, carers looking after residents, never find it too much trouble.

I had a good experience from this care home and staff are nice. It's in a wonderful location and the home looks great, tidy, well-organised. Expect more parking space in future. I will recommend my friends and share my experience about this home.

After a lengthy hospital stay, we were so pleased that my dad was able to gain a place at Barchester Westvale House Care Home. He moved in within two days of being offered a place and the staff have been amazing, getting to know him and taking care of him. Nothing seems like too much trouble for the kind and friendly staff and management. Although his appetite is not what it once was, he is enjoying the food and his room is light and airy. We are very pleased with the care shown so far. Thank you.

Many thanks to all.

All the staff at Westvale are really lovely and have made my sister feel right at home from the start. I am so glad we chose Westvale for my sister.

My mum was admitted to Westvale in March from another local care home where the care had been lacking and the management shocking. The experience we had at Westvale was no less than outstanding. Lovely atmosphere, amazing staff, good nutritious food with plenty of options, and a manager who was visible and very much involved. Sadly, Mum passed away after only six weeks at the home. The last week of her life we camped out in her room. Each and every member of staff treated Mum with amazing respect and dignity, her care was outstanding. We were offered meals, drinks and anything we needed. We are truly grateful to everyone at the home for making Mum's last weeks comfortable and providing her with the care she deserved. Amazing care home and amazing staff.

Our mum was admitted to Westvale House Care Home in December. It was Mum's, myself and my sibling's dread for Mum to be sent to a care home. On the day Mum arrived there she was really confused and very upset as was I. One member of staff in particular sat me down and she was really empathetic and listened to what I had to say and she comforted me. At the end of our conversation I felt reasurred that Mum was in the right place. We can visit Mum any time of the day or night. Mum seems to have settled really well. We can't give enough credit to all the staff who work there. The chef cooks amazing food for the residents. On arrival to Westvale you're greeted with refreshments. There's always a selection of beautiful homemade cakes. One member of staff in particular is a credit to Westvale. She also keeps the residents entertained. There are always lots of activities to keep their minds active. Thank you to all at Westvale for caring for our mum. I wouldn't hesitate recommending anybody to send their loved ones to Westvale.

Nice atmosphere, clean and friendly staff are happy to help and go out of their way to help.

It's rather a fabulous place.

Once again I would just like to thank all the staff for everything.

Was made most welcome when visiting our cousin and were given tea and biscuits, we were grateful. Staff were lovely.