Barchester Westvale House Care Home

Very happy with this care home. They look after my Mum really well. It is expensive but I suppose you get what you pay for and only the best will do for my Mum. Each year the prices seem to go up a lot which leaves a slight sting in the tail but overall a very good care home.

I can honestly say this is the best we have experienced. The staff and the facilities are second to none. The caring nature and atmosphere here make it a pleasure to visit and my mum is so happy here. The refurbishment has made this look like a 5 star hotel and the activities are always a pleasure. Highly recommend here!

Following a severe stroke, my aunt moved into Barchester Westvale House Care Home in November 2013 with a life expectancy of 3-4 months. She was totally bed-ridden and unable to do anything for herself.

She survived for 4 years, this I attribute to the excellent care she received whilst in Barchester Westvale House Care Home.

Whenever we visited (I did vary the times to check on her) she was always clean and tidy and she thoroughly enjoyed her meals.

My aunt could be extremely difficult at times, the staff coped with her well and were courteous and she was dealt in a dignified manner, her privacy was upheld always.

The staff were very welcoming to us and coffee offered if the trolley was doing its rounds!

Can with all honesty recommend Barchester Westvale House Care Home wholeheartedly.

I'm very pleased with everything that is being done for my husband. All the staff are great and very helpful. I cannot praise them enough.

Patients having to wait far too long for attention when requesting assistance ie commode request and when finishing on the toilet due to a shortage of staff however hard the work. Not a satisfactory situation in the morning that people are being washed, dressed and pills while using the commode, due to pressure on staff - again a lack of numbers. Eating utensils not up to standard in cleanliness.

My wife has been a resident for 8 months and I have no complaints about Barchester Westvale House Care Home.

His room was adequate but could have been cleaner. However, overall, the staff were really good and kind to dad and gave him the best care they could.

I would highly recommend to anyone.

The only comment I can make is that there was never enough staff. The staff there worked so hard to look after the residents and the main nurse on the upstairs floor was excellent at her job, nothing was too much trouble.

You need to employ people just for activities.

I feel happy and secure here. The staff are friendly and make me feel at home.

My mum passed away in august this year at Westvale House. She and all my family cannot thank the staff enough. She died with dignity and peacefully.The care she received was amazing, the staff all care. Always smiling staff, helpful in any way they could.

Nice, clean friendly home but it is understaffed, not enough carers. Do not get me washed and dressed before 11.30 because there are not enough carers. My activities get cancelled, very little activities on offer. No outings on offer. Would be a marvellous care home if more caregiving and activities people.

My care during this period has been very good. During October my son was away on holiday and the staff have ensured that I have not gone without any of the things he would do for me.

I have 5 brothers and lots of nieces who visit mum regularly and they would all agree with my comments.

We recently had a party at Westvale to celebrate mums 86th birthday. The chef made a tasty buffet and the activities worker arranged for entertainment and balloons etc.

I would highly recommend Westvale !!

Westvale cared for my aunt for six years. Care was excellent and very high standards in all aspects. Delighted with how happy she was there. It gave me great peace of mind.

I would like to say thank you to the care staff at Westvale for supporting our family and helping us through the recent loss of our father, they were very kind and although our fathers stay was short we think this was a very relaxed and pleasant home. In these situations there is never a perfect place but we all appreciated Westvale at our time of need. We would recommend this care home.