Submit a Review for Barchester Westvale House Care Home
Old Hall Road, Old Hall, Warrington, WA5 9PA
View full details of Barchester Westvale House Care HomeLatest Reviews for Barchester Westvale House Care Home
17 February 2026
Dad lived at Westvale from October 2024 until January 2026 when he sadly passed away at the home. In all that time we cannot fault the work of the nurses, carers, housekeepers & activity staff.
They are amazing, kind, considerate and were totally understanding of Dads needs. Westvale is clean,
tidy, welcoming and a lovely care home to visit.
Thank you all.
29 January 2026
Only complaint is the food is not not enough.
28 January 2026
3 years at Westvale very good for my needs. Staff are helpful. Food good. I'm very happy here.
20 January 2026
You always get a warm welcome at Westvale and I don't say that just for the lovely cakes & hot chocolate available for us visitors - that is a bonus though.
You've heard the saying "happy wife, happy life" I've had a happy life since mum-in-law moved here. She is happy and well looked after, she is
thriving since moving here & that makes the wife happy
Thank you.
16 January 2026
Nice welcoming home. Staff all frendly and helpful. Sometimes dont seem to be enough of them to give more attention to Dad, eg help with walking.
Always something to do for residents in the program.
When residents poorly place is locked down to prevent spead which is good. Central heating still
not working. All in all place is nice.
Da likes it.
12 January 2026
Mum has been at Westvale fo a few months now and I have been so happy with the care she is receiving - she is happier than she has been in a long time, she has also gained a little weight and with it she has gotten stonger - she is positively thriving. The team at Westvale have helped made her room
very homely - nothing is ever to much trouble - the poor handyman has been put through his paces putting things of on the walls, then moving them, adding stuff etc and they are - like all the staff, only to happy to help. Westvale is a wonderful, caring, thriving environment & I am happy mum is here.
12 January 2026
I am very happy with the care my wife is getting. Every member of staff are always so friendly and helpful. My wife is stuck in bed but the staff are always checking in to make sure she is ok and her health has improved since moving to Westvale. She is stronger and very settled now that she has her
things around her. I am grateful that they are enabling me to have Christmas dinner with her in her room so she won't be alone - Thank you.
18 November 2025
My dad only moved in last week and he is settling in well. I am so happy that the manager assessed and accepted dad so quickly. I can't thank her enough
The staff are so caring and professional and my dad is so well looked after. Dad says the staff are lovely everyday I visit which is most days
It was so nice to see dad on their social media page up dancing like my old dad it's just wonderful
I'm so happy that he is at Westvale for what time he has left
I can't thank everybody enough
Well done all of the staff
18 November 2025
Adas care at Westvale House has been excellent overall. She has been treated with dignity and kindness by all members of staff admin, nursing, carers, activity coordinators and laundry/kitchen staff perse.
The only time we have raised concerns is when new carers or bank staff are undergoing
training initially especially at weekends. However senior carers are very quick to rectify any issues on Adas behalf and have treated family with respect.
Nursing care and the homes GP are excellent in implementing and changes required smoothly. Her 100th birthday party was memorable for all Adas family. Thank you.
13 November 2025
Just want to thank all the members of staff from management to carers, activities team, kitchen staff etc for all the help that they have given mum during her stay at Westvale. They have been very supportive and helpful when things have got difficult for us and tried to guide us with the best way
forward. Nurses have also given us support with what are mum is experiencing. through her life physically and mentally Even thoguh mum is receiving respite we don't feel like we are being pressured or rushed to make any final decisions.
07 October 2025
Overall, I am happy with the level of care that mum receives here. All the carers are really lovely and treat mum very well. I have no complaints at all concerning mum's treatment.
The only slight criticism is that I think the activities could be improved.
07 October 2025
Westvale always do their best to care for and keep their charges entertained. Most of the staff go above and beyond to care for the residents. Carers try very hard, kitchen staff are excellent always. Westvale is now under new management and seems approachable and more than capable of improving the
day to day running quickly. Nurses always courteous and helpful.
15 September 2025
My Dad is in Westvale and he is happy with the care he is receiving.
Most of the staff at the home are friendly and caring and willing to help.
24 June 2025
This is a very caring home and they try their best to accommodate the needs of my dad.
At the time of review there is a lot of new staff which is goof as they have been short staffed, but it does take time for new staff to settle into their roles and get to know the residents well. All staff are
very welcoming to visitors of residents. Activities for residents could be better at the moment.
24 June 2025
Pleasant staff and friendly atmosphere, very welcoming.
20 January 2025
Barchester Westvale House Care Home is a purpose-built, friendly care home which is extremely clean. The care staff are amazing and go above and beyond to ensure that all residents are cared for in a warm and friendly environment. Residents are offered a variety of home-cooked, nutritious, tasty
dishes from the daily menu. Hospitality offers a variety of daily activities to keep residents minds active. You can visit a resident any time, day/night, always greeted with a smile. Nothing is too much trouble for the staff. Westvale feels like a home from home which makes such a difference. I have had a few niggles along the way but these have been addressed and resolved quickly. My dad's en-suite room is extremely comfortable, bright and airy. Relatives decided to set up a gardening club, residents join in helping us make the grounds look lovely during the summer months. We are like one large family, all helping each other which creates a lovely atmosphere.
02 January 2025
A nice and comfortable place, residents well looked after, visitors made very welcome, carers looking after residents, never find it too much trouble.
06 October 2024
I had a good experience from this care home and staff are nice. It's in a wonderful location and the home looks great, tidy, well-organised. Expect more parking space in future. I will recommend my friends and share my experience about this home.
31 July 2024
After a lengthy hospital stay, we were so pleased that my dad was able to gain a place at Barchester Westvale House Care Home. He moved in within two days of being offered a place and the staff have been amazing, getting to know him and taking care of him. Nothing seems like too much trouble for the
kind and friendly staff and management. Although his appetite is not what it once was, he is enjoying the food and his room is light and airy. We are very pleased with the care shown so far. Thank you.
24 June 2024
So very grateful to have found such a lovely, welcoming home for my dad to have regular respite stays.
Upon my first viewing, I knew this was the right place for us.
My dad's en-suite bedroom was so comfortable, bright and airy.
Every time I rang him during his stay he was always upbeat and full
of praise for all staff members.
He would complement the food he'd had and said how well he had slept.
I can't thank everyone enough for making my dad's stay perfect for him.
My dad is booked to stay again while I go on holiday in October and both of us are so pleased that he is able to go back there.
Many thanks to all.
Latest Reviews for Barchester Westvale House Care Home
17 February 2026
Dad lived at Westvale from October 2024 until January 2026 when he sadly passed away at the home. In all that time we cannot fault the work of the nurses, carers, housekeepers & activity staff.
They are amazing, kind, considerate and were totally understanding of Dads needs. Westvale is clean,
tidy, welcoming and a lovely care home to visit.
Thank you all.
29 January 2026
Only complaint is the food is not not enough.
28 January 2026
3 years at Westvale very good for my needs. Staff are helpful. Food good. I'm very happy here.
20 January 2026
You always get a warm welcome at Westvale and I don't say that just for the lovely cakes & hot chocolate available for us visitors - that is a bonus though.
You've heard the saying "happy wife, happy life" I've had a happy life since mum-in-law moved here. She is happy and well looked after, she is
thriving since moving here & that makes the wife happy
Thank you.
16 January 2026
Nice welcoming home. Staff all frendly and helpful. Sometimes dont seem to be enough of them to give more attention to Dad, eg help with walking.
Always something to do for residents in the program.
When residents poorly place is locked down to prevent spead which is good. Central heating still
not working. All in all place is nice.
Da likes it.
12 January 2026
Mum has been at Westvale fo a few months now and I have been so happy with the care she is receiving - she is happier than she has been in a long time, she has also gained a little weight and with it she has gotten stonger - she is positively thriving. The team at Westvale have helped made her room
very homely - nothing is ever to much trouble - the poor handyman has been put through his paces putting things of on the walls, then moving them, adding stuff etc and they are - like all the staff, only to happy to help. Westvale is a wonderful, caring, thriving environment & I am happy mum is here.
12 January 2026
I am very happy with the care my wife is getting. Every member of staff are always so friendly and helpful. My wife is stuck in bed but the staff are always checking in to make sure she is ok and her health has improved since moving to Westvale. She is stronger and very settled now that she has her
things around her. I am grateful that they are enabling me to have Christmas dinner with her in her room so she won't be alone - Thank you.
18 November 2025
My dad only moved in last week and he is settling in well. I am so happy that the manager assessed and accepted dad so quickly. I can't thank her enough
The staff are so caring and professional and my dad is so well looked after. Dad says the staff are lovely everyday I visit which is most days
It was so nice to see dad on their social media page up dancing like my old dad it's just wonderful
I'm so happy that he is at Westvale for what time he has left
I can't thank everybody enough
Well done all of the staff
18 November 2025
Adas care at Westvale House has been excellent overall. She has been treated with dignity and kindness by all members of staff admin, nursing, carers, activity coordinators and laundry/kitchen staff perse.
The only time we have raised concerns is when new carers or bank staff are undergoing
training initially especially at weekends. However senior carers are very quick to rectify any issues on Adas behalf and have treated family with respect.
Nursing care and the homes GP are excellent in implementing and changes required smoothly. Her 100th birthday party was memorable for all Adas family. Thank you.
13 November 2025
Just want to thank all the members of staff from management to carers, activities team, kitchen staff etc for all the help that they have given mum during her stay at Westvale. They have been very supportive and helpful when things have got difficult for us and tried to guide us with the best way
forward. Nurses have also given us support with what are mum is experiencing. through her life physically and mentally Even thoguh mum is receiving respite we don't feel like we are being pressured or rushed to make any final decisions.
07 October 2025
Overall, I am happy with the level of care that mum receives here. All the carers are really lovely and treat mum very well. I have no complaints at all concerning mum's treatment.
The only slight criticism is that I think the activities could be improved.
07 October 2025
Westvale always do their best to care for and keep their charges entertained. Most of the staff go above and beyond to care for the residents. Carers try very hard, kitchen staff are excellent always. Westvale is now under new management and seems approachable and more than capable of improving the
day to day running quickly. Nurses always courteous and helpful.
15 September 2025
My Dad is in Westvale and he is happy with the care he is receiving.
Most of the staff at the home are friendly and caring and willing to help.
24 June 2025
This is a very caring home and they try their best to accommodate the needs of my dad.
At the time of review there is a lot of new staff which is goof as they have been short staffed, but it does take time for new staff to settle into their roles and get to know the residents well. All staff are
very welcoming to visitors of residents. Activities for residents could be better at the moment.
24 June 2025
Pleasant staff and friendly atmosphere, very welcoming.
20 January 2025
Barchester Westvale House Care Home is a purpose-built, friendly care home which is extremely clean. The care staff are amazing and go above and beyond to ensure that all residents are cared for in a warm and friendly environment. Residents are offered a variety of home-cooked, nutritious, tasty
dishes from the daily menu. Hospitality offers a variety of daily activities to keep residents minds active. You can visit a resident any time, day/night, always greeted with a smile. Nothing is too much trouble for the staff. Westvale feels like a home from home which makes such a difference. I have had a few niggles along the way but these have been addressed and resolved quickly. My dad's en-suite room is extremely comfortable, bright and airy. Relatives decided to set up a gardening club, residents join in helping us make the grounds look lovely during the summer months. We are like one large family, all helping each other which creates a lovely atmosphere.
02 January 2025
A nice and comfortable place, residents well looked after, visitors made very welcome, carers looking after residents, never find it too much trouble.
06 October 2024
I had a good experience from this care home and staff are nice. It's in a wonderful location and the home looks great, tidy, well-organised. Expect more parking space in future. I will recommend my friends and share my experience about this home.
31 July 2024
After a lengthy hospital stay, we were so pleased that my dad was able to gain a place at Barchester Westvale House Care Home. He moved in within two days of being offered a place and the staff have been amazing, getting to know him and taking care of him. Nothing seems like too much trouble for the
kind and friendly staff and management. Although his appetite is not what it once was, he is enjoying the food and his room is light and airy. We are very pleased with the care shown so far. Thank you.
24 June 2024
So very grateful to have found such a lovely, welcoming home for my dad to have regular respite stays.
Upon my first viewing, I knew this was the right place for us.
My dad's en-suite bedroom was so comfortable, bright and airy.
Every time I rang him during his stay he was always upbeat and full
of praise for all staff members.
He would complement the food he'd had and said how well he had slept.
I can't thank everyone enough for making my dad's stay perfect for him.
My dad is booked to stay again while I go on holiday in October and both of us are so pleased that he is able to go back there.
Many thanks to all.