Barchester Westvale House Care Home

Through what is always going to be a difficult time for everyone, their support and kindness to both Dad, my wife and I, especially during Dad's final days was truly outstanding - thank you all so much.

Friendly staff. Bright, fresh, welcoming atmosphere. Lovely outlook form rooms. Pleasant garden. I visited my friend here and just wanted to share my first impressions (unable to comment on all aspects below).

Now that Mum has been diagnosed with dementia, we have sadly had to move her to another home. We are sorry to do this as the staff at Westvale have been so good to Mum and very helpful to us. She was extremely happy there, which gave us peace of mind.

I was very impressed with the care my friend has received whilst at Westvale House. All the staff have been lovely, and very attentive to her needs. They have made her stay at the home like a holiday when she was very worried. The food was brilliant, nothing was too much trouble. I can not thank the Home and the staff enough.

First impressions of a good care home are the staff, who are friendly, professional and nothing is too much trouble. The home is clean. This is so important for relatives to know that their loved ones are in a place that meets high standards of hygiene The food is excellent with a good selection to choose from. Peace of mind is so important for relatives knowing they are in safe hands.

All our family would like to thank all of the staff. Our mum was end of life with cancer, you all took extremely good care of her. She was treated with dignity and love. We wish all care facilities could be like Westvale. You put our minds at rest. We know she was safe and cared for. A big thank you to everyone.

Westvale's greatest strength is its staff and I mean all of them. Caregivers are patient, kind and thorough. The food - I'd be very happy to eat there and the cleaning staff do an excellent job. Office staff give clear explanations and were very supportive and kind when I was traumatised. Last, but most definitely not least, the nursing staff are wonderful. It's still early days for us, but Mum's settled so quickly. It was a hard change for us too, but the care of the staff there has made it work.

Overall, the standard of care us excellent. However, staff levels have dropped over the last couple of months, especially at weekends. This led to my mother-in-law waiting over 20 minutes for someone to come and change her soiled pad. When she first arrived here that would have been less than 5 minutes.

I cannot praise enough the professional and loving care my mum received at Westvale. She settled well, was treated with dignity and respect at all times. He bedroom overlooking the garden was lovely and she took part in social activities each day and loved the meals. From going in in a wheelchair, she was patiently treated and mobilised and after a week's stay, she walked out with a walking stick. The staff are so lovely and were genuinely sad to see her go. My mum was happy to go but couldn't praise them enough. Fantastic.

When we were told my Mother in Law was in end of life stages of dementia. We were obviously heartbroken. She had spent 3 months in hospital and was deemed medically fit and could be discharged, but she still needed 24-hour care and the thought of not being able to take her home could only be understood by those going through it. So, the many visits of nursing homes started and we had almost given up hope of ever finding anywhere. We know it is not going to be home but none of the others were up to the standard we expected. At Westvale, as soon as we walked in, we felt comfortable. The care provided is exceptional. Everyone from management, nurses, carers, cleaners, chefs and the maintenance team are second to none. I an very grateful my Mother in Law is so well looked after. Thank you!

Knowing mum is well cared for has helped me at such a stressful time.

Staff excellent. Very happy while staying at Westvale House.

Room - often clothes just put on the top shelf in wardrobe and on the chair. No idea whether clean or worn. Wardrobe full of items for use, as is the toilet room - more like a storeroom. Shelf piled up with razers - this is a new occurrence - storage of items is now on the packs in there. Not good.

The staff are very friendly and caring. There are lots of activities and open days of residents and families. The food and drink are excellent and my stepdad receives a very high standard of care.

My nana has only been here for 2 weeks, however, in that time, I have seen that she is happy, safe and well cared for.

The care staff are excellent and attentive and this has really helped my stepdad to settle in and adjust to living in the home.

Overall content with the services my wife received on occasions. Extra staff would have helped.

In our experience, the staff are attentive, caring and very hard working. The home is clean and well run. We always receive a warm welcome and feel reassured our sister-in-law is happy and contented.

I think they are trying to get him in as a resident because of his standard of care.

Sadly my Nan spent her last times of 96 years in Westvale. She was sadly let down by Westvale and we are extremely disappointed some 6 months later to still be waiting for answers to our concerns. We are disappointed that we were taken in by the brochure, look and feel. It wasn’t what it seems and a significant family regret.