Barchester Westvale House Care Home

Old Hall Road, Old Hall, Warrington WA5 9PA
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9.6 87 Reviews
  • Barchester Westvale House Care Home, Warrington
Westvale House is situated within the Sankey Valley Park area of Warrington in Cheshire. It is a purpose-built care home for older people that require residential and general nursing care. In addition they provide end of life/ palliative care and care for young people with physical disabilities. The home is set in beautifully landscaped gardens with outdoor seating and easy access from all downstairs lounges.

A team of highly qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organising activities.

The team are also very keen to promote a home from home atmosphere recognising that this is the residents' home and they want them to feel relaxed and comfortable and safe. They offer a wide range of activities, have regular entertainment and really encourage families to get involved. They recently had a group of relatives help in the garden as well as attending a relative focus group.

Why not arrange a visit and see for yourself!
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Care Provided by Barchester Westvale House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 61 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1120

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Westvale House Care Home to confirm what's included and receive a personalised quote based on your needs.

Contact Barchester Westvale House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Westvale House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Jones (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (60)

Barchester Westvale House Care Home Reviews (87)

9.6

Barchester Westvale House Care Home has a Review Score of 9.6 (9.585) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Westvale House Care Home has 87 reviews.

Overall Experience
  • 61
  • 24
  • 1
  • 1
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Date Published
  • 87
  • 12
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  • 24
  • 63
Reviewer Connection to Barchester Westvale House Care Home
  • 40
  • 9
  • 7
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 61-80
Review from Carolyn P (Daughter of Resident) published on 18 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the last few months, me and my family had to make the difficult choice to put my mum in nursing care due to an injury from an accident.
My mum is still young and lovely Westvale House has exceeded our expectations. All the staff are kind and dedicated to the residents care and wellbeing, there is
always someone to talk to and the manager follows any issues up quickly. Food and cleanliness is spot on and she enjoys activities each day.
Knowing mum is well cared for has helped me at such a stressful time.
Reply from Matthew Bell, General Manager at Barchester Westvale House Care HomeThank you for your comments, we do realise how stressful it can be to move a loved one into a home and we all really want to support everyone during that time. Thank you again for the positive feedback.
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Review from Kathleen R (Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Staff excellent. Very happy while staying at Westvale House.
Reply from Matthew Bell, General Manager at Barchester Westvale House Care HomeThank you, we are so glad you enjoyed your stay here and hope to see you again, please do call in over the Christmas period as lots going on.
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Review from Cynthia W (Wife of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food - Variety and quality top class. Chefs always will offer an alternative dish to residents. Very much appreciated.
Less TV and more getting everyone involved - the sound of the TV takes over the room.
Room - often clothes just put on the top shelf in wardrobe and on the chair. No idea whether
clean or worn. Wardrobe full of items for use, as is the toilet room - more like a storeroom. Shelf piled up with razers - this is a new occurrence - storage of items is now on the packs in there. Not good.
Reply from Matthew Bell, General Manager at Barchester Westvale House Care HomeThank you for these comments, I will feedback to the housekeeping department about the clothes and ensure this is addressed asap. Thank you though for the other kind comments.
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Review from Jane Y (Stepdaughter of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and caring. There are lots of activities and open days of residents and families. The food and drink are excellent and my stepdad receives a very high standard of care.
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Review from Julia C (Granddaughter of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nana has only been here for 2 weeks, however, in that time, I have seen that she is happy, safe and well cared for.
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Review from D W (Daughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely relaxed environment.
The care staff are excellent and attentive and this has really helped my stepdad to settle in and adjust to living in the home.
Reply from Matthew Bell, General Manager at Barchester Westvale House Care HomeThank you for your comments we do try and create a relaxed atmosphere and one that everyone can enjoy. Really please your stepdad has settled in and is enjoying life at the home.
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Review from John M (Husband of Resident) published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall content with the services my wife received on occasions. Extra staff would have helped.
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Review from Glenys V (Sister-in-law of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In our experience, the staff are attentive, caring and very hard working. The home is clean and well run. We always receive a warm welcome and feel reassured our sister-in-law is happy and contented.
Reply from Matthew Bell, General Manager at Barchester Westvale House Care HomeThank you for your kind comments, we are doing our very best to provide all of our residents with the best care we can.
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Review from K T (Friend of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My neighbour went into hospital and then to the home for respite.
While in the home he has been very happy with his room, the care he is getting, in fact, he wants to stay in the home instead of returning to his house.
I think they are trying to get him in as a resident because of his standard of
care.
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Review from Clare W (Granddaughter of Resident) published on 28 June 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
Sadly my Nan spent her last times of 96 years in Westvale. She was sadly let down by Westvale and we are extremely disappointed some 6 months later to still be waiting for answers to our concerns. We are disappointed that we were taken in by the brochure, look and feel. It wasn’t what it seems and a
significant family regret.
Reply from Matthew Bell, General Manager at Barchester Westvale House Care HomeHello, thank you for the comments. If you would like to get in touch with me directly at the home I’m sure we can resolve any outstanding issues. I took over the management of the home in January 2018 and I’m keen to ensure all our residents are well cared for and treated with dignity and respect at all times. Please do get in touch and I will do my best to resolve any outstanding concerns. Many thanks, Matthew Bell, General Manager
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Review from Sandra C (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with this care home. They look after my Mum really well. It is expensive but I suppose you get what you pay for and only the best will do for my Mum. Each year the prices seem to go up a lot which leaves a slight sting in the tail but overall a very good care home.
Reply from Matthew Bell, General Manager at Barchester Westvale House Care HomeMany thanks for your kind comments, we are striving to provide the best care and service for all our residents. Thank you.
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Review from Tania F (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have researched many care homes and my mum stayed in several for respite care.
I can honestly say this is the best we have experienced. The staff and the facilities are second to none. The caring nature and atmosphere here make it a pleasure to visit and my mum is so happy here. The refurbishment
has made this look like a 5 star hotel and the activities are always a pleasure. Highly recommend here!
Reply from Matthew Bell, General Manager at Barchester Westvale House Care HomeThank you for your kind comments, we are doing our very best to provide excellent care at Westvale House and also provide relatives with peace of mind in an environment in which they can enjoy with their loved ones. Thank you.
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Review from H G (Niece of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a severe stroke, my aunt moved into Barchester Westvale House Care Home in November 2013 with a life expectancy of 3-4 months. She was totally bed-ridden and unable to do anything for herself.


She survived for 4 years, this I attribute to the excellent care she received whilst in Barchester

Westvale House Care Home.


Whenever we visited (I did vary the times to check on her) she was always clean and tidy and she thoroughly enjoyed her meals.


My aunt could be extremely difficult at times, the staff coped with her well and were courteous and she was dealt in a dignified manner, her privacy was upheld always.


The staff were very welcoming to us and coffee offered if the trolley was doing its rounds!


Can with all honesty recommend Barchester Westvale House Care Home wholeheartedly.

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Review from Margaret C (Wife of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very pleased with everything that is being done for my husband. All the staff are great and very helpful. I cannot praise them enough.
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Review from Pam H (Daughter of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Patients having to wait far too long for attention when requesting assistance ie commode request and when finishing on the toilet due to a shortage of staff however hard the work. Not a satisfactory situation in the morning that people are being washed, dressed and pills while using the commode, due
to pressure on staff - again a lack of numbers. Eating utensils not up to standard in cleanliness.
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Review from Philip H (Husband of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for 8 months and I have no complaints about Barchester Westvale House Care Home.
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Review from A L (Daughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I took a long time to find a suitable home for dad and Westvale House was the best that I saw. I am glad that dad was there. He was an 'easy' gentleman to have to cope for as he was quiet and cooperative. However, he was unable to talk and this was real frustration as often the care staff didn't have
the time to be with him or understand him.
His room was adequate but could have been cleaner. However, overall, the staff were really good and kind to dad and gave him the best care they could.
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Review from Liz G (Daughter of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mu mum stayed at Westvale for one month. The care was palliative as she had suffered a huge stroke in November, that coupled with her Alzheimers was all too much for her sadly.
The care received was very good and carers were all respectful and caring towards her.
I have only praise and thanks for
the team that took care of my dear mum.
I would highly recommend to anyone.
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Review from M M (Daughter of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I went in every day to help by feeding Mum lunch. My mother was a resident in Westvale Nursing Home for around 3 years. Her care and the support she was given was excellent. All the staff did their utmost to make her comfortable, as Mum did not leave her bed for around 2-3 years.
The
only comment I can make is that there was never enough staff. The staff there worked so hard to look after the residents and the main nurse on the upstairs floor was excellent at her job, nothing was too much trouble.
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Review from Pam W (Sister of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my experience, there is not enough staff for all the patients.
They do not do enough activities for the bed-bound patients that are aware of being bored.
Patients are left too long to be changed etc i.e Staff shortages.
My sister is happy here but does get depressed with the lack of activities
etc.
You need to employ people just for activities.
Reply from Katie Bond, General Manager at Barchester Westvale House Care HomeThank you for your review, I am sorry to hear your experience of Westvale is not as we would have wanted. Westvale continuously reviews its staffing in relation to dependency of our residents, currently Westvale is one of the highest staffed homes in the area. We have had a gap in our activities, which we have now filled with a full time activities coordinator. I can understand how this has impacted on life in the home, however our coordinators have lots planned for the residents at Westvale, including our Open Day on 16th June.
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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Barchester Westvale House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Barchester Westvale House Care Home is calculated as follows: ( (187 Excellents x 5) + (77 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 284 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Westvale House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (9)

Sarah

Sarah Jones

Job Title: General Manager Joined: 2025

Sarah is a qualified nurse and has 25 years’ experience working in hospitals and managing care homes, and has turned around many into good CQC. Sarah expects high standards of care and wants to make Westvale emphasise CARE in care homes.


Personally, Sarah loves dogs, chocolate and holidays with her husband.

Heather

Heather Maclaine Jones

Job Title: Deputy Manager Joined: 2024

Heather has 15 years of experience working in social care. She is a qualified nurse and holds a degree in leadership and management in health and social care with a Master's in adult nursing from the University of Central Lancashire. Her specialism is in geriatrics. Heather aims to provide the best possible person-centred care and help build a homely, thriving culture in Westvale.


On a personal level, Heather likes Cats, Reeces chocolate and books.

Denise

Denise Henry

Job Title: Home Administrator Joined: 2023

Hi, my name is Denise and I joined Westvale House as Home Administrator in August 2023.


It is my role to support the General Manager by maintaining the administration and financial systems within the home. I enjoy working as part of a company that values and is dedicated to its residents and their care. Every day is different from the last, and there's always something to look forward to.


You will always receive a warm welcome here at Westvale House - please come along and visit us, either to take a tour or to attend one of our events.

Lesley

Lesley Hardy

Job Title: Head Chef Joined: 2023

Hi, my name is Lesley and I'm Head Chef here at Westvale House.


I started working here in 2023, and absolutely love my job. My passion is cooking and baking, and trying new ideas, so I love that I get to explore and create new menus. Every day is different, and exploring the likes and wants of residents' food choices makes it so exciting. There's not a request we haven't had!


Outside of work, I love to walk my Boxer dog Cooper. I also like to read, going to darts and rugby tournaments, and visiting my children and grandchildren who live over in Ireland.

Clement

Clement Asiedu

Job Title: Unit Manager - RGN Joined: 2022

Hi, I'm Clement, and I'm a Nurse here at Westvale House. I started here as a Care Home Assistant Practitioner in September 2022, and have since qualified and worked my way up to Nurse.


My role is to ensure all of our residents feel safe, secure and loved and that their families feel content in the knowledge their loved ones are being well cared for. As a team, we ensure we maintain a professional, relaxed and friendly environment, and we work hard to promote a homely atmosphere. I love working at Westvale House.

Aimee

Aimee Dyas

Job Title: Activities Co-Ordinator Joined: 2025

Hi, I’m Aimee and I am the Activities Co-ordinator here at Westvale House.


My role is to support Residents well-being, to provide enriching and meaningful activities and promote independence and social engagement.


I joined the team in April 2025 and by far the best part of the role is getting to know our Residents and their families. They have many stories to share and understanding their individual needs enables me to plan and deliver a tailored activities program that captures and includes everyone in the home.


Prior to joining Westvale I worked in Forensic Mental Health and prior as a Community Support Worker and feel that along with my NVQ Level 3 in Adult Social Care, I bring a wealth of knowledge and expertise not only to my role but to contribute to the Barchester whole home approach.


Outside of work, I enjoy regular trips to the cinema with my Fiancée, we adore our six cats and have plenty of cuddles and when time allows we get out and about for long walks.

Pam

Pam Gannon

Job Title: Head Housekeeper Joined: 2021

Hi, I'm Pam and I am Head Housekeeper here at Westvale House.


I have worked at Westvale for a number of years and then took the position as Head Housekeeper in 2021. Me and my team strive to keep the home looking its best, and ensure residents' rooms are always clean and tidy. I work hard to make sure our home always meets Barchester's high standards and create a warm and friendly atmosphere for residents, families, team and visitors.


Outside of work I love spending time with my two horses and enjoying downtime with my family.

Joy

Joy Jovinal

Job Title: Senior Care Assistant Joined: 2002

Hello, my name is Joy and I am a Senior Care Assistant at Westvale House.


I have worked here at Westvale House for the past 19 years and I have seen many changes, but what always remains the same is the level of high standard care which we deliver as a home to all our residents and the friendliness of the staff. I really do feel honoured to work here at Westvale House for Barchester.
Please visit us and see for yourself.


Outside work I enjoy shopping and dining out with friends and family and always ready for a sing-a-long at the karaoke.

Jayne

Jayne Shone

Job Title: Admin Assistant Joined: 2025

Hi, I'm Jayne, and I am the Administration Assistant here at Westvale House.


I joined the team in January 2025 and I am the first person you will see when you walk into the home – you will always receive a warm and friendly welcome!


I support the front of house team in everyday admin tasks, reception duties, meeting and greeting family members, visitors, and professionals as they enter the building.


Outside of work I enjoy socialising with my friends, visiting coffee shop hotspots and dog walking.


I enjoy being part of the wonderful staff team at Westvale House and look forward to meeting you all when you visit.

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