Submit a Review for Croft House Care Home
52a High Street, Gawthorpe, Ossett, WF5 9RL
View full details of Croft House Care HomeLatest Reviews for Croft House Care Home
08 January 2026
My mother has been a resident on Blue Bell Ward since July 2024.
My mother has advanced dementia and has growing needs.
When my mother first moved in, the place appeared to suit my mother's needs.
It was quickly apparent the home was failing to meet basic needs for my mother and other
residents too.
She was loosing weight and her general appearance was not good.
I also feel her emotional needs we also not met.
All our concerns were presented in a professional manner and escalated upwards as and when required.
Problems continued and management / nurses were inept and changed on numerous occasions.
Social services and CQC became involved and many concerns were raised.
From my perspective the blue bell ward upstairs was a forgotten area.
After numerous meeting and change of management and staff the home now appears to have turned a corner.
Things are running much better and there is a positive atmosphere
Please keep it up for everyone's sake.
Thankyou.
24 December 2025
My husband has been at Croft House for 1 year and I have nothing but praise for the way he has been cared for. All the staff treat him with respect and dignity and look after his needs very well and as for myself his wife when I visit everyone makes me feel very welcome.
23 May 2025
My mother is happy in the care home, she is well looked after even through there is a constant staff shortage.
Food; personal likes and dislikes are taken into consideration. Mum is mainly on puree meals and staff try to make the choices appealing.
11 March 2024
Mum was in the home for two and a half years as she had vascular dementia. The staff were always good and treated my mum like their own. She died peacefully in her sleep and the care the team gave her was wonderful. All the staff are amazing from the top to catering and cleaning staff well done to
you all. Thank you for all you did.
11 March 2024
My husband has been in Croft House for 6 weeks in that time the treatment and kindness from all the staff were wonderful. We couldn't have asked for anything better. The nursing, activities, food, and general carers were all excellent.
15 February 2024
Dad was in respite and the manager couldn't do enough for us. Any issues were dealt with at once. Staff were good to Dad and he felt at home. Dietary needs were met and no issues.
08 December 2023
My lovely mum was cared for in the dementia unit for 6 months until she passed on 25th September 2023. While there her care was brilliant as she was also suffering from cancer. The staff were very caring, approachable and compassionate. The last three days of her life I stayed with my mum at the
home, the staff were lovely towards me and mum and very supportive.
I would like to thank them for helping me and my family through a very sad time.
30 October 2023
My sister has been at Croft House now for two years. The care she has received has been outstanding. It is good to know that she is being well looked after.
All the staff treat her with dignity and show her lots of compassion. She couldn't ask for any better care.
30 October 2023
My mother is well looked after. She is clean and dressed in fresh clothes every day. The staff are all very helpful and friendly. The activities Mum has been involved with have been stimulating and fun. All areas are clean, and her room is bright with a view of the garden.
11 September 2023
Mum is a new resident and has found the transition challenging. Staff have been kind, patient even on her bad days. Nice room with a lovely view of the garden.
14 August 2023
The place is clean, friendly, food is excellent. Only down - more staff needed, so they can spend individual time with the residents, talking with them. The staff available are all wonderful but busy doing their required jobs. Another member of staff would be fantastic to talk to the residents.
11 August 2023
My husband only spent 3 weeks in Croft House but I can not praise them highly enough. Every single person we came into contact with could not have been more kind. My husband had Parkinson's and severe Dementia and was very poorly. The kindness shown to myself and my family was outstanding.
31 July 2023
Excellent treatment, lovely home, looks like a hotel! The member of staff at the entrance desk is a wonderful and very friendly kind lady.
07 June 2023
Both of my parents are nursed at Croft House Care Home and have been for years now and I couldn't be happier. They are very well cared for and nothing is too much trouble. And I can go home on a night or relax at home knowing they're safe.
09 May 2023
Night shift could possibly help by doing washing.
13 April 2023
Everyone is helpful and most of the carers are friendly and caring towards the residents.
02 March 2023
If you want your loved one to be loved cared for and treated with respect, Croft House isn’t the place for them. Three years ago the home was lovely the manager (a lady) was brilliant. Unfortunately, she left and Croft House just went downhill.
I’ve noticed previous negative reviews have been
removed??
01 March 2023
We have experienced a very upsetting few months recently in relation to my mum’s basic care needs not being met. There appears to be insufficient staffing on the dementia unit which is leaving residents at risk. The quality of food is very poor as is the decor, the unit feels like it has been
forgotten. My mum is not treated with dignity or respect. Some of mum’s clothes have gone missing, I’m not quite sure what happens in the laundry as nothing ever looks clean or pressed with white items grey. My mum has always taken pride in her appearance so why do people in supposed caring roles think that it is ok to treat mum with little or no respect just because she has Alzheimer’s disease, my mum is still my mum and deserved to be treated with dignity.
I am in the process of searching for a new care home for mum as I do not feel she is safe or well cared for.
06 December 2022
After an upsetting beginning in the dementia unit, my husband was transferred to the nursing unit. He has settled in well, and the setting suits him well. The care given to my husband has been very good, and the staff are all very friendly. All his needs are being met, and I have noticed an
improvement in his mood. I thank all the staff for their care and attention.
24 November 2022
I appreciate the dedicated team and the way they care for my mum.
Mum has settled down and her agitation seems under control.
Latest Reviews for Croft House Care Home
08 January 2026
My mother has been a resident on Blue Bell Ward since July 2024.
My mother has advanced dementia and has growing needs.
When my mother first moved in, the place appeared to suit my mother's needs.
It was quickly apparent the home was failing to meet basic needs for my mother and other
residents too.
She was loosing weight and her general appearance was not good.
I also feel her emotional needs we also not met.
All our concerns were presented in a professional manner and escalated upwards as and when required.
Problems continued and management / nurses were inept and changed on numerous occasions.
Social services and CQC became involved and many concerns were raised.
From my perspective the blue bell ward upstairs was a forgotten area.
After numerous meeting and change of management and staff the home now appears to have turned a corner.
Things are running much better and there is a positive atmosphere
Please keep it up for everyone's sake.
Thankyou.
24 December 2025
My husband has been at Croft House for 1 year and I have nothing but praise for the way he has been cared for. All the staff treat him with respect and dignity and look after his needs very well and as for myself his wife when I visit everyone makes me feel very welcome.
23 May 2025
My mother is happy in the care home, she is well looked after even through there is a constant staff shortage.
Food; personal likes and dislikes are taken into consideration. Mum is mainly on puree meals and staff try to make the choices appealing.
11 March 2024
Mum was in the home for two and a half years as she had vascular dementia. The staff were always good and treated my mum like their own. She died peacefully in her sleep and the care the team gave her was wonderful. All the staff are amazing from the top to catering and cleaning staff well done to
you all. Thank you for all you did.
11 March 2024
My husband has been in Croft House for 6 weeks in that time the treatment and kindness from all the staff were wonderful. We couldn't have asked for anything better. The nursing, activities, food, and general carers were all excellent.
15 February 2024
Dad was in respite and the manager couldn't do enough for us. Any issues were dealt with at once. Staff were good to Dad and he felt at home. Dietary needs were met and no issues.
08 December 2023
My lovely mum was cared for in the dementia unit for 6 months until she passed on 25th September 2023. While there her care was brilliant as she was also suffering from cancer. The staff were very caring, approachable and compassionate. The last three days of her life I stayed with my mum at the
home, the staff were lovely towards me and mum and very supportive.
I would like to thank them for helping me and my family through a very sad time.
30 October 2023
My sister has been at Croft House now for two years. The care she has received has been outstanding. It is good to know that she is being well looked after.
All the staff treat her with dignity and show her lots of compassion. She couldn't ask for any better care.
30 October 2023
My mother is well looked after. She is clean and dressed in fresh clothes every day. The staff are all very helpful and friendly. The activities Mum has been involved with have been stimulating and fun. All areas are clean, and her room is bright with a view of the garden.
11 September 2023
Mum is a new resident and has found the transition challenging. Staff have been kind, patient even on her bad days. Nice room with a lovely view of the garden.
14 August 2023
The place is clean, friendly, food is excellent. Only down - more staff needed, so they can spend individual time with the residents, talking with them. The staff available are all wonderful but busy doing their required jobs. Another member of staff would be fantastic to talk to the residents.
11 August 2023
My husband only spent 3 weeks in Croft House but I can not praise them highly enough. Every single person we came into contact with could not have been more kind. My husband had Parkinson's and severe Dementia and was very poorly. The kindness shown to myself and my family was outstanding.
31 July 2023
Excellent treatment, lovely home, looks like a hotel! The member of staff at the entrance desk is a wonderful and very friendly kind lady.
07 June 2023
Both of my parents are nursed at Croft House Care Home and have been for years now and I couldn't be happier. They are very well cared for and nothing is too much trouble. And I can go home on a night or relax at home knowing they're safe.
09 May 2023
Night shift could possibly help by doing washing.
13 April 2023
Everyone is helpful and most of the carers are friendly and caring towards the residents.
02 March 2023
If you want your loved one to be loved cared for and treated with respect, Croft House isn’t the place for them. Three years ago the home was lovely the manager (a lady) was brilliant. Unfortunately, she left and Croft House just went downhill.
I’ve noticed previous negative reviews have been
removed??
01 March 2023
We have experienced a very upsetting few months recently in relation to my mum’s basic care needs not being met. There appears to be insufficient staffing on the dementia unit which is leaving residents at risk. The quality of food is very poor as is the decor, the unit feels like it has been
forgotten. My mum is not treated with dignity or respect. Some of mum’s clothes have gone missing, I’m not quite sure what happens in the laundry as nothing ever looks clean or pressed with white items grey. My mum has always taken pride in her appearance so why do people in supposed caring roles think that it is ok to treat mum with little or no respect just because she has Alzheimer’s disease, my mum is still my mum and deserved to be treated with dignity.
I am in the process of searching for a new care home for mum as I do not feel she is safe or well cared for.
06 December 2022
After an upsetting beginning in the dementia unit, my husband was transferred to the nursing unit. He has settled in well, and the setting suits him well. The care given to my husband has been very good, and the staff are all very friendly. All his needs are being met, and I have noticed an
improvement in his mood. I thank all the staff for their care and attention.
24 November 2022
I appreciate the dedicated team and the way they care for my mum.
Mum has settled down and her agitation seems under control.