Croft House Care Home

52a High Street, Gawthorpe, Ossett WF5 9RL
Review Us
8.7 49 Reviews
  • Croft House Care Home, Ossett
Croft House Care Home is part of the Countrywide Care Homes Group - one of the UK's leading care home providers.

The home is located in Ossett and specialises in the provision of nursing, residential dementia and nursing dementia care for 66 residents.

The 4 units at the home have been fully refurbished in April 2021 and Croft House has a number of communal areas including spacious lounge and dining areas, quiet lounges, sensory room, garden room, hairdressing salon and beautiful gardens.

The majority of bedrooms have en-suite facilities. There are bath and shower facilities available on each floor.

Croft House Care Home has a dedicated activities coordinator who provides a varied programme of activities. Outings are also arranged on a monthly basis to local places of interests including the garden centre, White Rose shopping centre and parks.
Show Croft House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1241
  • Self-Funded Residential Dementia Care: from £1269
  • Self-Funded Nursing Care: from £1605
  • Self-Funded Nursing Dementia Care: from £1634

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Croft House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Corina Rusu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Croft House has an open door policy and family and friends are welcome to visit anytime.


    If your looking for a care home and would like to have a look around, please feel free to call at a time convenient to yourself, no appointment is required. A member of the team will be able to show you around the home and answer any questions.

Parking

  • Croft House has a large car park at the front of the home for visitors and families.

Croft House Care Home Reviews (49)

8.7

Croft House Care Home has a Review Score of 8.7 (8.667) out of 10, based on 7 reviews in the last 2 years.
Over all time Croft House Care Home has 49 reviews.

Overall Experience
  • 22
  • 24
  • 1
  • 1
  • 1
Date Published
  • 49
  • 1
  • 1
  • 7
  • 42
Reviewer Connection to Croft House Care Home
  • 23
  • 7
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 49, showing 1-20
Review from Karen D (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is happy in the care home, she is well looked after even through there is a constant staff shortage.
Food; personal likes and dislikes are taken into consideration. Mum is mainly on puree meals and staff try to make the choices appealing.
Reply from Measha Savage, Home Manager at Croft House Care Home

Thank you for your positive feedback, we will share this with the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was in the home for two and a half years as she had vascular dementia. The staff were always good and treated my mum like their own. She died peacefully in her sleep and the care the team gave her was wonderful. All the staff are amazing from the top to catering and cleaning staff well done to you
all. Thank you for all you did.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Wife of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Croft House for 6 weeks in that time the treatment and kindness from all the staff were wonderful. We couldn't have asked for anything better. The nursing, activities, food, and general carers were all excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was in respite and the manager couldn't do enough for us. Any issues were dealt with at once. Staff were good to Dad and he felt at home. Dietary needs were met and no issues.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola C (Daughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mum was cared for in the dementia unit for 6 months until she passed on 25th September 2023. While there her care was brilliant as she was also suffering from cancer. The staff were very caring, approachable and compassionate. The last three days of her life I stayed with my mum at the home,
the staff were lovely towards me and mum and very supportive.
I would like to thank them for helping me and my family through a very sad time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian W (Brother of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been at Croft House now for two years. The care she has received has been outstanding. It is good to know that she is being well looked after.
All the staff treat her with dignity and show her lots of compassion. She couldn't ask for any better care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June K (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well looked after. She is clean and dressed in fresh clothes every day. The staff are all very helpful and friendly. The activities Mum has been involved with have been stimulating and fun. All areas are clean, and her room is bright with a view of the garden.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L C (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is a new resident and has found the transition challenging. Staff have been kind, patient even on her bad days. Nice room with a lovely view of the garden.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The place is clean, friendly, food is excellent. Only down - more staff needed, so they can spend individual time with the residents, talking with them. The staff available are all wonderful but busy doing their required jobs. Another member of staff would be fantastic to talk to the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan S (Wife of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband only spent 3 weeks in Croft House but I can not praise them highly enough. Every single person we came into contact with could not have been more kind. My husband had Parkinson's and severe Dementia and was very poorly. The kindness shown to myself and my family was outstanding.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeanne W (Ex Family Member) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent treatment, lovely home, looks like a hotel! The member of staff at the entrance desk is a wonderful and very friendly kind lady.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jayne R (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents are nursed at Croft House Care Home and have been for years now and I couldn't be happier. They are very well cared for and nothing is too much trouble. And I can go home on a night or relax at home knowing they're safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim R (Daughter of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Night shift could possibly help by doing washing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vivienne W (Wife of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is helpful and most of the carers are friendly and caring towards the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle S (Daughter of Resident) published on 2 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
If you want your loved one to be loved cared for and treated with respect, Croft House isn’t the place for them. Three years ago the home was lovely the manager (a lady) was brilliant. Unfortunately, she left and Croft House just went downhill.


I’ve noticed previous negative reviews have been removed??

Reply from Kerri Smith, RM at Croft House Care Home

Thank you for your review and we were disappointed to hear you still have concerns despite a full investigation being made at the home and presented to you and the social worker which addressed all of the issues raised and had resolved the complaint made.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J N (Daughter of Resident) published on 1 March 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
We have experienced a very upsetting few months recently in relation to my mum’s basic care needs not being met. There appears to be insufficient staffing on the dementia unit which is leaving residents at risk. The quality of food is very poor as is the decor, the unit feels like it has been forgotten.
My mum is not treated with dignity or respect. Some of mum’s clothes have gone missing, I’m not quite sure what happens in the laundry as nothing ever looks clean or pressed with white items grey. My mum has always taken pride in her appearance so why do people in supposed caring roles think that it is ok to treat mum with little or no respect just because she has Alzheimer’s disease, my mum is still my mum and deserved to be treated with dignity.
I am in the process of searching for a new care home for mum as I do not feel she is safe or well cared for.
Reply from Kerri Smith, RM at Croft House Care Home

Thank you for your review and we were disappointed to read your comments. I can see that there is a meeting booked in with you to address your concerns with the Regional Director in line with our complaints policy and we will address those concerns during this meeting.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Wife of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After an upsetting beginning in the dementia unit, my husband was transferred to the nursing unit. He has settled in well, and the setting suits him well. The care given to my husband has been very good, and the staff are all very friendly. All his needs are being met, and I have noticed an improvement
in his mood. I thank all the staff for their care and attention.
Reply from Rob Ashton, Home Manager at Croft House Care Home

Thank you for your review of Croft House Care Home, and we are delighted to hear your husband is settled with us. I will certainly pass on your thanks to the team at the home, and my door is always open if you ever need to speak to me.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann B (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I appreciate the dedicated team and the way they care for my mum.
Mum has settled down and her agitation seems under control.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A D (Daughter of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I did not put down anything for activities - my mother is bedbound but has a TV in her room which she likes. As for food and drink, my mother cannot take milk or cram, only milk in her cup of tea. Nice, clean room - my mother gets changed regularly and is clean and tidy.
Visiting times at the care
home are excellent. Myself, father, brother and his family all visit at regular times through the week and at the weekend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joyce T (Relative of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is very good. The staff are always ready to welcome you and look after him very well. I feel very content knowing he is cared for and secure. They take notice of everything he says. Nothing is too much trouble. I would like to thank everyone.
Reply from Rob Ashton, Home Manager at Croft House Care Home

Thank you so much for your comments and taking the time to write a review on our home. I will certainly pass your comments and thanks to the team at Croft House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.7 (8.667)

Overview of Review Score

The Review Score of 8.7 (8.667) out of 10 for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.452 for Croft House Care Home is calculated as follows: ( (39 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.452
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.215 Points relating to the number of positive Reviews for Croft House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 7 Positive Reviews ÷ 13.6 = 0.515
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (3)

No image found

Measha Savage

Job Title: Care Home Manager Joined: 2025

Hello and welcome to Croft House, my name is Measha, and I have been the Home Manager since May 2025.


Croft House is a lovely home with a super team of staff who really care about the people who live here. It has been a real joy working with people who have shown such enthusiasm to enhance the lives of those living with us and be able to provide the best care in the most dignified way. I believe it’s a team effort, and encourage all of the staff to share ideas to continually improve how we care for and support the people who live here, their loved ones and family.


Please feel free to pop in for a chat or have a look around the home if you are considering a care home for yourself or your loved one.

Siobhan

Siobhan Whiteley

Job Title: Receptionist Joined: 2017

Hello, my name is Siobhan and I am the Receptionist at Croft House.


I came to Croft House as a carer back in 2017 and then moved into the domestic team in 2020 after showing I had a passion for the environment and attention to detail, I worked in the domestic team during the Covid pandemic.


In June 2021, a position of Lifestyle Coordinator came up at the home and realising how much I missed the interaction with the people who live with us and have been the Receptionist here since July 2025 and was delighted when I got the job.

Julie

Julie Collier

Job Title: Receptionist Joined: 2021

Hello, my name is Julie and I’m the receptionist at Croft House, I’ve been working here since December 2021.


You will find me sitting at the main entrance to the home ready to greet you with a big smile and a warm welcome. I am usually the first person to answer any telephone calls coming into the home and, will do my very best to help you or point you in the right direction.


Part of my job role is to show people around the home, and this is something I really enjoy, so if you are looking for a care home for yourself or your loved one, I would be very happy to have a chat and show you around our lovely home.


We work as a good team together and are all very conscientious about our roles within the home.


I used to be a care assistant and loved my job, but unfortunately, I had to give it up due to a car accident, but it is lovely to be able to work within the care community again in a different role.


I have had a varied career path since I started work in 1975, from a Shoe Shop Assistant, Asda Wines & Spirits Supervisor, licensed Public House, and a catering assistant, as you can see, I’ve always enjoyed working with the public.


This is a lovely, rewarding job to be in and a happy home too.

Frequently Asked Questions about Croft House Care Home

What types of Care is Croft House Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Croft House Care Home have?

There are 64 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Croft House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Croft House Care Home to the centre of Ossett?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft House Care Home to verify any information. View our terms and conditions. Croft House Care Home has an Enhanced Service - more info.