Croft House Care Home, Ossett, West Yorkshire
Croft House Care Home, Ossett, West Yorkshire
Croft House Care Home, Ossett, West Yorkshire

Croft House Care Home is part of the Countrywide Care Homes Group - one of the UK's leading care home providers.

The home is located in Ossett and specialises in the provision of nursing, residential dementia and nursing dementia care for 66 residents.

Maypole Suite has recently been refurbished in November 2016 and provides residential dementia care for 12 residents. All bedrooms have en-suite rooms.

Croft House has a number of communal areas including spacious lounge and dining areas, quiet lounges, a garden room, a hairdressing salon and beautiful gardens.

The majority of bedrooms have en-suite facilities. There are bath and shower facilities available on each floor.

Croft House Care Home has a dedicated activities coordinator who provides a varied programme of activities. Outings are also arranged on a monthly basis to local places of interests including the garden centre, White Rose shopping centre and parks.

Group: Countrywide Care Homes Ltd

Person in charge: Lorraine Moore (Care Manager)

Local Authority / Social Services: City of Wakefield Metropolitan District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Shared Rooms: 2

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Directions:

The home is on a main bus route to Leeds and Wakefield. For anyone travelling by car the home is close to the M62, Wakefield City Centre and Leeds.

Visiting:

Croft House has an open door policy and family and friends are welcome to visit anytime.

If your looking for a care home and would like to have a look around, please feel free to call at a time convenient to yourself, no appointment is required. A member of the team will be able to show you around the home and answer any questions.

Parking:

Croft House has a large car park at the front of the home for visitors and families.

Latest Care Quality Commission* Report on Croft House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have vacancies on our Nursing Suite. For further details please contact us today. Rooms available have en-suite facilities.

Reviews

9 Croft House Care Home has a Review Score of 9 (9.031)

The Review Score of 9 (maximum of 10) for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Croft House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.59 for Croft House Care Home is calculated as follows: ( (54 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 83 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.441 Points relating to the number of positive Reviews for Croft House Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 6 Reviews ÷ 13.6 Target = 0.441

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Croft House Care Home?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Croft House Care Home

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Like the majority of care homes, Croft House is understaffed. However, the staff that they do have are in the majority, kind, considerate, compassionate and work extremely hard in what can be at times difficult circumstances. When my aunt was receiving end of life care, the attention she was paid was outstanding and I cannot thank the staff enough for their compassion and attention she received.

How likely would you be to recommend Croft House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Paul Brookfield, Regional Director at Croft House Care Home responded to this review on 15 Nov 2017:

Joanne, thank you for your very kind comments regarding the care provided by staff to your Aunt during her stay at Croft House. It is greatly appreciated and I will ensure this is cascaded on to them for the fantastic work they do, caring for residents every day.
Croft House consistently reviews its staffing levels to ensure the best possible care experience can be provided to all our residents. Adequate staffing was commented on the home's recent inspection report in October 2017. Once again thank you for your kind comments.

My wife has Alzheimer's Disease and needs full-time nursing care. She's been here for 11 months and I'm delighted with the loving care she receives here by the dedicated team.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the way my mum is cared for at the above care home. The staff are very friendly and polite and care a lot about the residents under their care, therefore, I would recommend anyone putting their loved ones into the care of Croft House.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother in law has transferred from residential care to nursing care, after a short spell in hospital. It was with trepidation we looked for a vacancy but eventually found Croft House, after her previous home told us they could no longer meet her needs. The staff at Croft House are welcoming, highly caring and professional, it is very clean, no unpleasant smells and very cosy, home from home atmosphere. In a recent emergency, the staff kept us informed, took appropriate action and were a credit to their profession, no drama just good care. Thank you, Croft House!

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The residents are all treated the same by all the staff since my mum came here and been diagnosed with dementia. I have been able to relax knowing how well she is being looked after. I cannot find fault with anything. When my mum was living on her own we were always waiting for a phone call to say she had fallen in the middle of the night!
If mum had still been in hospital she wouldn't be with us today. The first week mum came here she put on five pounds on in weight! That tells you a lot as mum was in hospital for 12 weeks. The staff are brilliant couldn't ask for any better everyone is always polite with us too.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mum had no trouble settling in at Croft House, even though she had lived independently for her former years.
We have always been welcomed and looked after whenever we visit.
Every member of staff is friendly, helpful and caring. What more can you ask for?

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Value for Money: Good

Resident was happy at Croft House. He was glad when he was released from the hospital, a much better environment with very friendly staff. We were able to visit with our dog which pleased us all including the staff. His bed sheets maybe could have been changed a little bit sooner on the odd occasion, his clothes were marked with name and room number but now and then he would be wearing clothes that weren't this.

How likely would you be to recommend Croft House Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Keely Robinson, Marketing at Croft House Care Home responded to this review on 26 Jan 2016:

Thank you for your kind comments and we have passed your comments made regarding the laundry / bedding onto the housekeeper.

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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