
We couldn't have asked for anything better.D B(Wife of Resident/Service User)

All the staff are amazing from the top to catering and cleaning staff well done to you all.J H(Daughter of Resident/Service User)

The place is clean, friendly, food is excellent.S W(Daughter of Resident/Service User)

We couldn't have asked for anything better.D B(Wife of Resident/Service User)

All the staff are amazing from the top to catering and cleaning staff well done to you all.J H(Daughter of Resident/Service User)

The place is clean, friendly, food is excellent.S W(Daughter of Resident/Service User)

Croft House Care Home is part of the Countrywide Care Homes Group - one of the UK's leading care home providers.
The home is located in Ossett and specialises in the provision of nursing, residential dementia and nursing dementia care for 66 residents.
The 4 units at the home have been fully refurbished in April 2021 and Croft House has a number of communal areas including spacious lounge and dining areas,...
Care Provided by Croft House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Croft House Care Home for full pricing details and T&Cs.
Contact Croft House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Croft House has an open door policy and family and friends are welcome to visit anytime. If your looking for a care home and would like to have a look around, please feel free to call at a time convenient to yourself, no appointment is required. A member of the team will be able to show you around the home and answer any questions.
Parking
- Croft House has a large car park at the front of the home for visitors and families.
Croft House Care Home Reviews (53)
Croft House Care Home has a Review Score of 8.1 (8.095) out of 10, based on 5 reviews in the last 2 years.
Over all time Croft House Care Home has 53 reviews.
I find everything is fine in a lot of ways.
My mum was a resident of Croft House from December 2011 to April 2015 after having a severe stroke. The care she received was very good. She enjoyed her meals and was always made comfortable. Her was room kept clean. She enjoyed the banter and one to ones with the activity coordinator and stuff. Mum related the staff as her extended family. Some days the nursery suite was very short staffed but the carers did their best. This is what persuaded me to do voluntary work after mum passed away in 2014. To give some care and kindness back. The staff make me very welcome. The home is kept clean and the carers do their best, even when staffing levels are low.
From the moment I walked in, the staff were amazing.
So compassionate and caring.
Nothing was too much trouble, and that went for every single one of them.
It was a very clean place with nice décor.
A lovely conservatory was at the back which I used for quiet contemplation now and then.
I even took a brochure to look at with a view to admitting my mum, when the time comes, who has Alzheimer's.
The care my mum had was brilliant. I would definitely recommend this nursing home 100%. Thank you.
During the time my mum was a resident at Croft House Care Home we never had an occasion to show concern or complain of any aspect regarding the care and wellbeing of my mum. After our visits and on returning home it was safe in the knowledge that my mum was very well looked after. The patients of the staff was exemplary and never at any time did my mum make any comment to the contrary. I cannot see how you can improve on this.
After living at home with Parkinson's Disease for a very long time, my husband had to go into Croft House for nursing care. He found it difficult to settle in the home but that was not down to the carers who did everything they could despite being short staffed. He lived here for 16 months before he passed away in July. He had been admitted to hospital and was returned to the home for palliative care 3 weeks before he died. The care he received here was second to none and in those last 3 weeks, he was never alone. They did everything they could for both my husband, me and my children and made us feel part of a very close family. I can't thank them enough. They are a wonderful bunch of people.
Like the majority of care homes, Croft House is understaffed. However, the staff that they do have are in the majority, kind, considerate, compassionate and work extremely hard in what can be at times difficult circumstances. When my aunt was receiving end of life care, the attention she was paid was outstanding and I cannot thank the staff enough for their compassion and attention she received.
Croft House consistently reviews...
My wife has Alzheimer's Disease and needs full-time nursing care. She's been here for 11 months and I'm delighted with the loving care she receives here by the dedicated team.
I am very happy with the way my mum is cared for at the above care home. The staff are very friendly and polite and care a lot about the residents under their care, therefore, I would recommend anyone putting their loved ones into the care of Croft House.
My mother in law has transferred from residential care to nursing care, after a short spell in hospital. It was with trepidation we looked for a vacancy but eventually found Croft House, after her previous home told us they could no longer meet her needs. The staff at Croft House are welcoming, highly caring and professional, it is very clean, no unpleasant smells and very cosy, home from home atmosphere. In a recent emergency, the staff kept us informed, took appropriate action and were a credit to their profession, no drama just good care. Thank you, Croft House!
If mum had still been in hospital she wouldn't be with us today. The first week mum came here she put on five pounds on in weight! That tells you a lot as mum was in hospital for 12 weeks. The staff are brilliant couldn't ask for any better everyone is always polite with us too.
We have always been welcomed and looked after whenever we visit.
Every member of staff is friendly, helpful and caring. What more can you ask for?
Resident was happy at Croft House. He was glad when he was released from the hospital, a much better environment with very friendly staff. We were able to visit with our dog which pleased us all including the staff. His bed sheets maybe could have been changed a little bit sooner on the odd occasion, his clothes were marked with name and room number but now and then he would be wearing clothes that weren't this.
Thank you for your kind comments and we have passed your comments made regarding the laundry / bedding onto the housekeeper.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 September 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Croft House Care Home.
There are no upcoming events for Croft House Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Croft House Care Home.
Meet the Team (3)

Hello and welcome to Croft House, my name is Measha, and I have been the Home Manager since May 2025.
Croft House is a lovely home with a super team of staff who really care about the people who live here. It has been a real joy working with people who have shown such enthusiasm to enhance the lives of those living with us and be able to provide the best care in the most dignified way. I believe it’s a team effort, and encourage all of the staff to share ideas to continually improve how we care for and support the people who live here, their loved ones and family.
Please feel free to pop in for a chat or have a look around the home if you are considering a care home for yourself or your loved one.

Hello, my name is Siobhan and I am the Receptionist at Croft House.
I came to Croft House as a carer back in 2017 and then moved into the domestic team in 2020 after showing I had a passion for the environment and attention to detail, I worked in the domestic team during the Covid pandemic.
In June 2021, a position of Lifestyle Coordinator came up at the home and realising how much I missed the interaction with the people who live with us and have been the Receptionist here since July 2025 and was delighted when I got the job.

Hello, my name is Julie and I’m the receptionist at Croft House, I’ve been working here since December 2021.
You will find me sitting at the main entrance to the home ready to greet you with a big smile and a warm welcome. I am usually the first person to answer any telephone calls coming into the home and, will do my very best to help you or point you in the right direction.
Part of my job role is to show people around the home, and this is something I really enjoy, so if you are looking for a care home for yourself or your loved one, I would be very happy to have a chat and show you around our lovely home.
We work as a good team together and are all very conscientious about our roles within the home.
I used to be a care assistant and loved my job, but unfortunately, I had to give it up due to a car accident, but it is lovely to be able to work within the care community again in a different role.
I have had a varied career path since I started work in 1975, from a Shoe Shop Assistant, Asda Wines & Spirits Supervisor, licensed Public House, and a catering assistant, as you can see, I’ve always enjoyed working with the public.
This is a lovely, rewarding job to be in and a happy home too.
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