Croft House Care Home

52a High Street, Gawthorpe, Ossett WF5 9RL
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8.8 49 Reviews
  • Croft House Care Home, Ossett
Croft House Care Home is part of the Countrywide Care Homes Group - one of the UK's leading care home providers.

The home is located in Ossett and specialises in the provision of nursing, residential dementia and nursing dementia care for 66 residents.

The 4 units at the home have been fully refurbished in April 2021 and Croft House has a number of communal areas including spacious lounge and dining areas, quiet lounges, sensory room, garden room, hairdressing salon and beautiful gardens.

The majority of bedrooms have en-suite facilities. There are bath and shower facilities available on each floor.

Croft House Care Home has a dedicated activities coordinator who provides a varied programme of activities. Outings are also arranged on a monthly basis to local places of interests including the garden centre, White Rose shopping centre and parks.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1241
  • Self-Funded Residential Dementia Care: from £1269
  • Self-Funded Nursing Care: from £1605
  • Self-Funded Nursing Dementia Care: from £1634

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Croft House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Corina Rusu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Croft House has an open door policy and family and friends are welcome to visit anytime.


    If your looking for a care home and would like to have a look around, please feel free to call at a time convenient to yourself, no appointment is required. A member of the team will be able to show you around the home and answer any questions.

Parking

  • Croft House has a large car park at the front of the home for visitors and families.

Croft House Care Home Reviews (49)

Total of 49, showing 41-49
8.8

Croft House Care Home has a Review Score of 8.8 (8.773) out of 10, based on 8 reviews in the last 2 years. Over all time Croft House Care Home has 49 reviews.

Overall Experience

  • 22
  • 24
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Review from Patricia Ann R (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my mum was a resident at Croft House Care Home we never had an occasion to show concern or complain of any aspect regarding the care and wellbeing of my mum. After our visits and on returning home it was safe in the knowledge that my mum was very well looked after. The patients of the
staff was exemplary and never at any time did my mum make any comment to the contrary. I cannot see how you can improve on this.

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Review from Kath G (Wife of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After living at home with Parkinson's Disease for a very long time, my husband had to go into Croft House for nursing care. He found it difficult to settle in the home but that was not down to the carers who did everything they could despite being short staffed. He lived here for 16 months before he
passed away in July. He had been admitted to hospital and was returned to the home for palliative care 3 weeks before he died. The care he received here was second to none and in those last 3 weeks, he was never alone. They did everything they could for both my husband, me and my children and made us feel part of a very close family. I can't thank them enough. They are a wonderful bunch of people.

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Review from Joanne D (Niece of Resident) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Like the majority of care homes, Croft House is understaffed. However, the staff that they do have are in the majority, kind, considerate, compassionate and work extremely hard in what can be at times difficult circumstances. When my aunt was receiving end of life care, the attention she was paid was
outstanding and I cannot thank the staff enough for their compassion and attention she received.

Reply from Paul Brookfield, Regional Director at Croft House Care Home

Joanne, thank you for your very kind comments regarding the care provided by staff to your Aunt during her stay at Croft House. It is greatly appreciated and I will ensure this is cascaded on to them for the fantastic work they do, caring for residents every day.
Croft House consistently reviews its staffing levels to ensure the best possible care experience can be provided to all our residents. Adequate staffing was commented on the home's recent inspection report in October 2017. Once again thank you for your kind comments.

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Review from Glyn P (Husband of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's Disease and needs full-time nursing care. She's been here for 11 months and I'm delighted with the loving care she receives here by the dedicated team.

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Review from Pauline S (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way my mum is cared for at the above care home. The staff are very friendly and polite and care a lot about the residents under their care, therefore, I would recommend anyone putting their loved ones into the care of Croft House.

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Review from Sara H (Daughter-in-law of Resident) published on 28 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has transferred from residential care to nursing care, after a short spell in hospital. It was with trepidation we looked for a vacancy but eventually found Croft House, after her previous home told us they could no longer meet her needs. The staff at Croft House are welcoming, highly
caring and professional, it is very clean, no unpleasant smells and very cosy, home from home atmosphere. In a recent emergency, the staff kept us informed, took appropriate action and were a credit to their profession, no drama just good care. Thank you, Croft House!

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Review from Marcia B (Daughter of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are all treated the same by all the staff since my mum came here and been diagnosed with dementia. I have been able to relax knowing how well she is being looked after. I cannot find fault with anything. When my mum was living on her own we were always waiting for a phone call to say she
had fallen in the middle of the night!
If mum had still been in hospital she wouldn't be with us today. The first week mum came here she put on five pounds on in weight! That tells you a lot as mum was in hospital for 12 weeks. The staff are brilliant couldn't ask for any better everyone is always polite with us too.

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Review from Malcolm H (Son-in-law of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum had no trouble settling in at Croft House, even though she had lived independently for her former years.
We have always been welcomed and looked after whenever we visit.
Every member of staff is friendly, helpful and caring. What more can you ask for?

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Review from Martin G (Stepson of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident was happy at Croft House. He was glad when he was released from the hospital, a much better environment with very friendly staff. We were able to visit with our dog which pleased us all including the staff. His bed sheets maybe could have been changed a little bit sooner on the odd occasion,
his clothes were marked with name and room number but now and then he would be wearing clothes that weren't this.

Reply from Keely Robinson, Marketing at Croft House Care Home

Thank you for your kind comments and we have passed your comments made regarding the laundry / bedding onto the housekeeper.

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Current Review Score: 8.8 (8.773)

Overview of Review Score

The Review Score of 8.8 (8.773) out of 10 for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.385 for Croft House Care Home is calculated as follows: ( (39 Excellents x 5) + (55 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.385

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.388 Points relating to the number of positive Reviews for Croft House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 8 Positive Reviews ÷ 13.6 = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (3)

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Measha Savage

Job Title: Care Home Manager

Joined: 2025

Hello and welcome to Croft House, my name is Measha, and I have been the Home Manager since May 2025.


Croft House is a lovely home with a super team of staff who really care about the people who live here. It has been a real joy working with people who have shown such enthusiasm to enhance the lives of those living with us and be able to provide the best care in the most dignified way. I believe it’s a team effort, and encourage all of the staff to share ideas to continually improve how we care for and support the people who live here, their loved ones and family.


Please feel free to pop in for a chat or have a look around the home if you are considering a care home for yourself or your loved one.

Siobhan

Siobhan Whiteley

Job Title: Receptionist

Joined: 2017

Hello, my name is Siobhan and I am the Receptionist at Croft House.


I came to Croft House as a carer back in 2017 and then moved into the domestic team in 2020 after showing I had a passion for the environment and attention to detail, I worked in the domestic team during the Covid pandemic.


In June 2021, a position of Lifestyle Coordinator came up at the home and realising how much I missed the interaction with the people who live with us and have been the Receptionist here since July 2025 and was delighted when I got the job.

Julie

Julie Collier

Job Title: Receptionist

Joined: 2021

Hello, my name is Julie and I’m the receptionist at Croft House, I’ve been working here since December 2021.


You will find me sitting at the main entrance to the home ready to greet you with a big smile and a warm welcome. I am usually the first person to answer any telephone calls coming into the home and, will do my very best to help you or point you in the right direction.


Part of my job role is to show people around the home, and this is something I really enjoy, so if you are looking for a care home for yourself or your loved one, I would be very happy to have a chat and show you around our lovely home.


We work as a good team together and are all very conscientious about our roles within the home.


I used to be a care assistant and loved my job, but unfortunately, I had to give it up due to a car accident, but it is lovely to be able to work within the care community again in a different role.


I have had a varied career path since I started work in 1975, from a Shoe Shop Assistant, Asda Wines & Spirits Supervisor, licensed Public House, and a catering assistant, as you can see, I’ve always enjoyed working with the public.


This is a lovely, rewarding job to be in and a happy home too.

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