
We couldn't have asked for anything better.D B(Wife of Resident/Service User)

All the staff are amazing from the top to catering and cleaning staff well done to you all.J H(Daughter of Resident/Service User)

The place is clean, friendly, food is excellent.S W(Daughter of Resident/Service User)

We couldn't have asked for anything better.D B(Wife of Resident/Service User)

All the staff are amazing from the top to catering and cleaning staff well done to you all.J H(Daughter of Resident/Service User)

The place is clean, friendly, food is excellent.S W(Daughter of Resident/Service User)

Croft House Care Home is part of the Countrywide Care Homes Group - one of the UK's leading care home providers.
The home is located in Ossett and specialises in the provision of nursing, residential dementia and nursing dementia care for 66 residents.
The 4 units at the home have been fully refurbished in April 2021 and Croft House has a number of communal areas including spacious lounge and dining areas,...
Care Provided by Croft House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Croft House Care Home for full pricing details and T&Cs.
Contact Croft House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Croft House has an open door policy and family and friends are welcome to visit anytime. If your looking for a care home and would like to have a look around, please feel free to call at a time convenient to yourself, no appointment is required. A member of the team will be able to show you around the home and answer any questions.
Parking
- Croft House has a large car park at the front of the home for visitors and families.
Croft House Care Home Reviews (53)
Croft House Care Home has a Review Score of 8.1 (8.095) out of 10, based on 5 reviews in the last 2 years.
Over all time Croft House Care Home has 53 reviews.
After an upsetting beginning in the dementia unit, my husband was transferred to the nursing unit. He has settled in well, and the setting suits him well. The care given to my husband has been very good, and the staff are all very friendly. All his needs are being met, and I have noticed an improvement in his mood. I thank all the staff for their care and attention.
Thank you for your review of Croft House Care Home, and we are delighted to hear your husband is settled with us. I will certainly pass on your thanks to the team at the home, and my door is always open if you ever need to speak to me.
Mum has settled down and her agitation seems under control.
Visiting times at the care home are excellent. Myself, father, brother and his family all visit at regular times through the week and at the weekend.
Everything is very good. The staff are always ready to welcome you and look after him very well. I feel very content knowing he is cared for and secure. They take notice of everything he says. Nothing is too much trouble. I would like to thank everyone.
Thank you so much for your comments and taking the time to write a review on our home. I will certainly pass your comments and thanks to the team at Croft House.
I have found the whole experience of visiting my sister to be really good. The staff, from management to care staff, are excellent. They have helped my sister to settle in during a difficult time. They have helped arrange for her to be taken out on numerous occasions. The home provides everything she needs and nothing seems to be a problem. All the staff are very friendly and approachable. Top marks to all concerned, we are happy she is well cared for.
Thank you so much for your comments and taking the time to write a review on our home. I will certainly pass your comments and thanks to the team at Croft House and we are delighted to hear your sister has settled in with us at the home.
Very pleased with all the staff at Croft House. My father is well looked after and cared for...nothing is too much trouble. Just a couple of settling issues, but that is because my father has moved from Liverpool to Croft House.
Thank you so much for your lovely comments - we are really pleased that your father has settled in so well, and he is such a lovely man. The staff really enjoy his company.
It's always hard when we entrust our loved ones into the care of others, but I am so happy I did. Dad moved into Croft House in mid-October and settled from day one. The whole team are amazing people, so genuine, extremely caring and passionate about the difficult job they do. Dad is so happy and is always nicely presented, treated with respect and dignity with plenty of activities to join in with. Even in this short space of time, he has made good friends with other residents. The food is outstanding! All staff I have met have been very approachable and seem to go the 'extra mile', and this is shown in the lovely, warm, friendly, family environment within the home. I cannot thank all these wonderful individuals enough and look forward to meeting the rest of the Croft House team.
Thank you, Deborah, for the wonderful feedback. Your dad has settled in so quickly and really enjoys the company of others and really enjoys the activities. He is an absolute joy, and we are pleased he is enjoying his new home.
Since my mum moved into Croft House Care Home in August 2020, during lockdown, I have not even seen inside so it is difficult to give an accurate review. However, all the staff I have dealt with have been friendly and helpful. My mum seems to be settled there and has a good relationship with the staff. Weekly Zoom sessions are good, but could do with more staff doing them. In summary, I am very happy with my mum's care.
My husband has advanced Alzheimer's Disease and has been well looked after and cared for at Croft House. The staff are extremely caring and pleasant. He settled here and is happy.
Croft House is an excellent care home. Residents are well cared for and treated with respect. Staff are hard working in the job they do.
My husband has received excellent care and I have been well supported throughout the difficult process of letting your loved one move into care. My husband has been treated with respect and dignity. Nothing appears too much trouble for all the staff in every department that I have come into contact with. When I’m emotional, they are prepared to listen. They are willing to listen to any suggestions I make. They are quick to respond to emergency health situations. They keep me informed of any changes in my husband's health. On the phone they appear genuinely interested in my husband and his life history. In this time of COVID 19 it is difficult to only be allowed only one visit a week, however, through their dedication and restriction measures, they have protected all the residents in the home. I feel I have a long way to go before fully accepting the process of my husband going into care. But, I am certain that the process will be less difficult as I will be fully supported by the staff.
Croft House is run by a very professional management and staff. It's always a very pleasant place to go and see my wife and carers.
We wondered why our father doesn't get taken on any outings anymore. The first couple of years he was taken out on various occasions. He hasn't been taken anywhere for at least 18-months. Yet we pay for raffle tickets and other things that were meant to go towards outings, but the money was spent on a bench for the village.
From day one, this home has been superb in every way. It meets every demand needed. It's the best home ever visited over my years. So pleased, every time I visit my sister. Cannot thank the staff enough.
I am so happy with the care my mum has received since moving here in August 2018 that I have asked if my brother can be moved here from his current care home. It is friendly, clean and the food is excellent. All the staff from laundry, cleaning, kitchen, carers, nurses, volunteers, admin and the manager are always friendly and helpful.
Great care, all questions answered. Well looked after, you know when you can't visit that you don't have to worry at all. Can't fault any of the staff in care or food, beautiful food, and Birthday cakes are provided for the resident's to share between them. Lovely atmosphere.
Croft House Care Home has looked after my friend for the past 10 months. He settled in very quickly after he was released from hospital. Staff very friendly and helpful some more than others. Some staff don't have answers to questions when asked and don't appear to be bothered that they can't help you. When senior staff are asked they explain the problem I have by checking records etc. Staffing levels are always low. His clothes are marked with name and room number but now and then he wears clothes that don't belong to him, other male residents can be seen wearing his clothes. Underpants and sock disappear never to be seen again, ladies trousers have been found in his drawers/wardrobe. The home is kept clean and tidy all residents are well cared for and respected. The food is good and he enjoys all meals (had no complaints so far). More training for junior/ younger members of staff may be helpful.
When you arrive at this establishment there is always a welcoming smile on the faces of the staff, who are also very hardworking and very caring. My sister was welcomed here with open arms and it is always a pleasure to visit her here. As a family, we all have peace of mind knowing that she is safe, comfortable, well cared for and respected. Thank you Croft House.
Croft House Care Home has looked after my father for the last 6 months. The staff are very professional and are brilliant and always friendly. They look after dad very well (not always easy). The food is good and he enjoys most meals. Staff at Croft House Care Home always keep us informed if dad is unwell or if he needs hospital care. This allows us to attend hospital with him. Dad is safe and secure. My brother and I are very happy with the care dad receives and would recommend to others. A big thank you to all the staff.
My mother entered this wonderful care home after having broken her pelvis, hip and knee. Mum was transferred from a hospital in Manchester to come and live near my family. The hard-working staff are so welcoming and helped mum to settle into this private home. The nursing care is exemplary and has dealt with my mum's health in a dignified way. The manager is always on site checking on her staff and residents which is a very good thing. Plus there is an excellent entertainment programme for residents but relatives are always welcome to join in.
The food is homemade and always warm. The rooms are kept clean and tidy and Mum was provided with an air flow bed which has prevented bed sores. The care workers are absolutely amazing and work so hard to ensure all residents are cared for in an efficient and kind manner. When I leave, I feel confident that Mum is safe and well cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 September 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Croft House Care Home.
There are no upcoming events for Croft House Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Croft House Care Home.
Meet the Team (3)

Hello and welcome to Croft House, my name is Measha, and I have been the Home Manager since May 2025.
Croft House is a lovely home with a super team of staff who really care about the people who live here. It has been a real joy working with people who have shown such enthusiasm to enhance the lives of those living with us and be able to provide the best care in the most dignified way. I believe it’s a team effort, and encourage all of the staff to share ideas to continually improve how we care for and support the people who live here, their loved ones and family.
Please feel free to pop in for a chat or have a look around the home if you are considering a care home for yourself or your loved one.

Hello, my name is Siobhan and I am the Receptionist at Croft House.
I came to Croft House as a carer back in 2017 and then moved into the domestic team in 2020 after showing I had a passion for the environment and attention to detail, I worked in the domestic team during the Covid pandemic.
In June 2021, a position of Lifestyle Coordinator came up at the home and realising how much I missed the interaction with the people who live with us and have been the Receptionist here since July 2025 and was delighted when I got the job.

Hello, my name is Julie and I’m the receptionist at Croft House, I’ve been working here since December 2021.
You will find me sitting at the main entrance to the home ready to greet you with a big smile and a warm welcome. I am usually the first person to answer any telephone calls coming into the home and, will do my very best to help you or point you in the right direction.
Part of my job role is to show people around the home, and this is something I really enjoy, so if you are looking for a care home for yourself or your loved one, I would be very happy to have a chat and show you around our lovely home.
We work as a good team together and are all very conscientious about our roles within the home.
I used to be a care assistant and loved my job, but unfortunately, I had to give it up due to a car accident, but it is lovely to be able to work within the care community again in a different role.
I have had a varied career path since I started work in 1975, from a Shoe Shop Assistant, Asda Wines & Spirits Supervisor, licensed Public House, and a catering assistant, as you can see, I’ve always enjoyed working with the public.
This is a lovely, rewarding job to be in and a happy home too.
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