Croft House Care Home

52a High Street, Gawthorpe, Ossett WF5 9RL
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8.8 49 Reviews
  • Croft House Care Home, Ossett
Croft House Care Home is part of the Countrywide Care Homes Group - one of the UK's leading care home providers.

The home is located in Ossett and specialises in the provision of nursing, residential dementia and nursing dementia care for 66 residents.

The 4 units at the home have been fully refurbished in April 2021 and Croft House has a number of communal areas including spacious lounge and dining areas, quiet lounges, sensory room, garden room, hairdressing salon and beautiful gardens.

The majority of bedrooms have en-suite facilities. There are bath and shower facilities available on each floor.

Croft House Care Home has a dedicated activities coordinator who provides a varied programme of activities. Outings are also arranged on a monthly basis to local places of interests including the garden centre, White Rose shopping centre and parks.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1241
  • Self-Funded Residential Dementia Care: from £1269
  • Self-Funded Nursing Care: from £1605
  • Self-Funded Nursing Dementia Care: from £1634

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Croft House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Corina Rusu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Croft House has an open door policy and family and friends are welcome to visit anytime.


    If your looking for a care home and would like to have a look around, please feel free to call at a time convenient to yourself, no appointment is required. A member of the team will be able to show you around the home and answer any questions.

Parking

  • Croft House has a large car park at the front of the home for visitors and families.

Croft House Care Home Reviews (49)

Total of 49, showing 21-40
8.8

Croft House Care Home has a Review Score of 8.8 (8.773) out of 10, based on 8 reviews in the last 2 years. Over all time Croft House Care Home has 49 reviews.

Overall Experience

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Review from Iris W (Sister of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the whole experience of visiting my sister to be really good. The staff, from management to care staff, are excellent. They have helped my sister to settle in during a difficult time. They have helped arrange for her to be taken out on numerous occasions. The home provides everything she
needs and nothing seems to be a problem. All the staff are very friendly and approachable. Top marks to all concerned, we are happy she is well cared for.

Reply from Rob Ashton, RM at Croft House Care Home

Thank you so much for your comments and taking the time to write a review on our home. I will certainly pass your comments and thanks to the team at Croft House and we are delighted to hear your sister has settled in with us at the home.

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Review from R C (Son of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all the staff at Croft House. My father is well looked after and cared for...nothing is too much trouble. Just a couple of settling issues, but that is because my father has moved from Liverpool to Croft House.

Reply from Liz Hooley, Community Liaison Coordinator at Croft House Care Home

Thank you so much for your lovely comments - we are really pleased that your father has settled in so well, and he is such a lovely man. The staff really enjoy his company.

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Review from Deborah W (Daughter of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always hard when we entrust our loved ones into the care of others, but I am so happy I did. Dad moved into Croft House in mid-October and settled from day one. The whole team are amazing people, so genuine, extremely caring and passionate about the difficult job they do. Dad is so happy and is
always nicely presented, treated with respect and dignity with plenty of activities to join in with. Even in this short space of time, he has made good friends with other residents. The food is outstanding! All staff I have met have been very approachable and seem to go the 'extra mile', and this is shown in the lovely, warm, friendly, family environment within the home. I cannot thank all these wonderful individuals enough and look forward to meeting the rest of the Croft House team.

Reply from Liz Hooley, Community Liaison Coordinator at Croft House Care Home

Thank you, Deborah, for the wonderful feedback. Your dad has settled in so quickly and really enjoys the company of others and really enjoys the activities. He is an absolute joy, and we are pleased he is enjoying his new home.

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Review from Liz B (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum moved into Croft House Care Home in August 2020, during lockdown, I have not even seen inside so it is difficult to give an accurate review. However, all the staff I have dealt with have been friendly and helpful. My mum seems to be settled there and has a good relationship with the staff.
Weekly Zoom sessions are good, but could do with more staff doing them. In summary, I am very happy with my mum's care.

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Review from M W (Wife of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has advanced Alzheimer's Disease and has been well looked after and cared for at Croft House. The staff are extremely caring and pleasant. He settled here and is happy.

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Review from H C (Husband of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft House is an excellent care home. Residents are well cared for and treated with respect. Staff are hard working in the job they do.

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Review from Pam M (Wife of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care and I have been well supported throughout the difficult process of letting your loved one move into care. My husband has been treated with respect and dignity. Nothing appears too much trouble for all the staff in every department that I have come into contact
with. When I’m emotional, they are prepared to listen. They are willing to listen to any suggestions I make. They are quick to respond to emergency health situations. They keep me informed of any changes in my husband's health. On the phone they appear genuinely interested in my husband and his life history. In this time of COVID 19 it is difficult to only be allowed only one visit a week, however, through their dedication and restriction measures, they have protected all the residents in the home. I feel I have a long way to go before fully accepting the process of my husband going into care. But, I am certain that the process will be less difficult as I will be fully supported by the staff.

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Review from G M (Husband of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft House is run by a very professional management and staff. It's always a very pleasant place to go and see my wife and carers.

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Review from R S (Son of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We wondered why our father doesn't get taken on any outings anymore. The first couple of years he was taken out on various occasions. He hasn't been taken anywhere for at least 18-months. Yet we pay for raffle tickets and other things that were meant to go towards outings, but the money was spent on
a bench for the village.

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Review from L C (Sister of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, this home has been superb in every way. It meets every demand needed. It's the best home ever visited over my years. So pleased, every time I visit my sister. Cannot thank the staff enough.

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Review from Tracy S (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care my mum has received since moving here in August 2018 that I have asked if my brother can be moved here from his current care home. It is friendly, clean and the food is excellent. All the staff from laundry, cleaning, kitchen, carers, nurses, volunteers, admin and the manager
are always friendly and helpful.

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Review from Mandi B (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care, all questions answered. Well looked after, you know when you can't visit that you don't have to worry at all. Can't fault any of the staff in care or food, beautiful food, and Birthday cakes are provided for the resident's to share between them. Lovely atmosphere.

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Review from Julie J (Friend of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Croft House Care Home has looked after my friend for the past 10 months. He settled in very quickly after he was released from hospital. Staff very friendly and helpful some more than others. Some staff don't have answers to questions when asked and don't appear to be bothered that they can't help you.
When senior staff are asked they explain the problem I have by checking records etc. Staffing levels are always low. His clothes are marked with name and room number but now and then he wears clothes that don't belong to him, other male residents can be seen wearing his clothes. Underpants and sock disappear never to be seen again, ladies trousers have been found in his drawers/wardrobe. The home is kept clean and tidy all residents are well cared for and respected. The food is good and he enjoys all meals (had no complaints so far). More training for junior/ younger members of staff may be helpful.

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Review from Brenda H (Sister of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you arrive at this establishment there is always a welcoming smile on the faces of the staff, who are also very hardworking and very caring. My sister was welcomed here with open arms and it is always a pleasure to visit her here. As a family, we all have peace of mind knowing that she is safe,
comfortable, well cared for and respected. Thank you Croft House.

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Review from Faye B (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft House Care Home has looked after my father for the last 6 months. The staff are very professional and are brilliant and always friendly. They look after dad very well (not always easy). The food is good and he enjoys most meals. Staff at Croft House Care Home always keep us informed if dad is
unwell or if he needs hospital care. This allows us to attend hospital with him. Dad is safe and secure. My brother and I are very happy with the care dad receives and would recommend to others. A big thank you to all the staff.

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Review from Janet W (Daughter of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered this wonderful care home after having broken her pelvis, hip and knee. Mum was transferred from a hospital in Manchester to come and live near my family. The hard-working staff are so welcoming and helped mum to settle into this private home. The nursing care is exemplary and has dealt
with my mum's health in a dignified way. The manager is always on site checking on her staff and residents which is a very good thing. Plus there is an excellent entertainment programme for residents but relatives are always welcome to join in.


The food is homemade and always warm. The rooms are kept clean and tidy and Mum was provided with an air flow bed which has prevented bed sores. The care workers are absolutely amazing and work so hard to ensure all residents are cared for in an efficient and kind manner. When I leave, I feel confident that Mum is safe and well cared for.

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Review from M P (Sister of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find everything is fine in a lot of ways.

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Review from Christine A (Regular Volunteer) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident of Croft House from December 2011 to April 2015 after having a severe stroke. The care she received was very good. She enjoyed her meals and was always made comfortable. Her was room kept clean. She enjoyed the banter and one to ones with the activity coordinator and stuff. Mum
related the staff as her extended family. Some days the nursery suite was very short staffed but the carers did their best. This is what persuaded me to do voluntary work after mum passed away in 2014. To give some care and kindness back. The staff make me very welcome. The home is kept clean and the carers do their best, even when staffing levels are low.

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Review from Yvonne A (Sister of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was admitted on Monday 13th August 2018 with end of life care.
From the moment I walked in, the staff were amazing.
So compassionate and caring.
Nothing was too much trouble, and that went for every single one of them.
It was a very clean place with nice décor.
A lovely conservatory was
at the back which I used for quiet contemplation now and then.
I even took a brochure to look at with a view to admitting my mum, when the time comes, who has Alzheimer's.

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Review from Tracy S (Daughter of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went into this Nursing home for Palliative Care, she spent 3 weeks in here. The staff are amazing, caring and go out of they're way to make you feel comfy.
The care my mum had was brilliant. I would definitely recommend this nursing home 100%. Thank you.

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Current Review Score: 8.8 (8.773)

Overview of Review Score

The Review Score of 8.8 (8.773) out of 10 for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.385 for Croft House Care Home is calculated as follows: ( (39 Excellents x 5) + (55 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.385

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.388 Points relating to the number of positive Reviews for Croft House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 8 Positive Reviews ÷ 13.6 = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (3)

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Measha Savage

Job Title: Care Home Manager

Joined: 2025

Hello and welcome to Croft House, my name is Measha, and I have been the Home Manager since May 2025.


Croft House is a lovely home with a super team of staff who really care about the people who live here. It has been a real joy working with people who have shown such enthusiasm to enhance the lives of those living with us and be able to provide the best care in the most dignified way. I believe it’s a team effort, and encourage all of the staff to share ideas to continually improve how we care for and support the people who live here, their loved ones and family.


Please feel free to pop in for a chat or have a look around the home if you are considering a care home for yourself or your loved one.

Siobhan

Siobhan Whiteley

Job Title: Receptionist

Joined: 2017

Hello, my name is Siobhan and I am the Receptionist at Croft House.


I came to Croft House as a carer back in 2017 and then moved into the domestic team in 2020 after showing I had a passion for the environment and attention to detail, I worked in the domestic team during the Covid pandemic.


In June 2021, a position of Lifestyle Coordinator came up at the home and realising how much I missed the interaction with the people who live with us and have been the Receptionist here since July 2025 and was delighted when I got the job.

Julie

Julie Collier

Job Title: Receptionist

Joined: 2021

Hello, my name is Julie and I’m the receptionist at Croft House, I’ve been working here since December 2021.


You will find me sitting at the main entrance to the home ready to greet you with a big smile and a warm welcome. I am usually the first person to answer any telephone calls coming into the home and, will do my very best to help you or point you in the right direction.


Part of my job role is to show people around the home, and this is something I really enjoy, so if you are looking for a care home for yourself or your loved one, I would be very happy to have a chat and show you around our lovely home.


We work as a good team together and are all very conscientious about our roles within the home.


I used to be a care assistant and loved my job, but unfortunately, I had to give it up due to a car accident, but it is lovely to be able to work within the care community again in a different role.


I have had a varied career path since I started work in 1975, from a Shoe Shop Assistant, Asda Wines & Spirits Supervisor, licensed Public House, and a catering assistant, as you can see, I’ve always enjoyed working with the public.


This is a lovely, rewarding job to be in and a happy home too.

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