Croft House Care Home

After an upsetting beginning in the dementia unit, my husband was transferred to the nursing unit. He has settled in well, and the setting suits him well. The care given to my husband has been very good, and the staff are all very friendly. All his needs are being met, and I have noticed an improvement in his mood. I thank all the staff for their care and attention.

Mum has settled down and her agitation seems under control.

Visiting times at the care home are excellent. Myself, father, brother and his family all visit at regular times through the week and at the weekend.

Everything is very good. The staff are always ready to welcome you and look after him very well. I feel very content knowing he is cared for and secure. They take notice of everything he says. Nothing is too much trouble. I would like to thank everyone.

I have found the whole experience of visiting my sister to be really good. The staff, from management to care staff, are excellent. They have helped my sister to settle in during a difficult time. They have helped arrange for her to be taken out on numerous occasions. The home provides everything she needs and nothing seems to be a problem. All the staff are very friendly and approachable. Top marks to all concerned, we are happy she is well cared for.

Very pleased with all the staff at Croft House. My father is well looked after and cared for...nothing is too much trouble. Just a couple of settling issues, but that is because my father has moved from Liverpool to Croft House.

It's always hard when we entrust our loved ones into the care of others, but I am so happy I did. Dad moved into Croft House in mid-October and settled from day one. The whole team are amazing people, so genuine, extremely caring and passionate about the difficult job they do. Dad is so happy and is always nicely presented, treated with respect and dignity with plenty of activities to join in with. Even in this short space of time, he has made good friends with other residents. The food is outstanding! All staff I have met have been very approachable and seem to go the 'extra mile', and this is shown in the lovely, warm, friendly, family environment within the home. I cannot thank all these wonderful individuals enough and look forward to meeting the rest of the Croft House team.

Since my mum moved into Croft House Care Home in August 2020, during lockdown, I have not even seen inside so it is difficult to give an accurate review. However, all the staff I have dealt with have been friendly and helpful. My mum seems to be settled there and has a good relationship with the staff. Weekly Zoom sessions are good, but could do with more staff doing them. In summary, I am very happy with my mum's care.

My husband has advanced Alzheimer's Disease and has been well looked after and cared for at Croft House. The staff are extremely caring and pleasant. He settled here and is happy.

Croft House is an excellent care home. Residents are well cared for and treated with respect. Staff are hard working in the job they do.

My husband has received excellent care and I have been well supported throughout the difficult process of letting your loved one move into care. My husband has been treated with respect and dignity. Nothing appears too much trouble for all the staff in every department that I have come into contact with. When I’m emotional, they are prepared to listen. They are willing to listen to any suggestions I make. They are quick to respond to emergency health situations. They keep me informed of any changes in my husband's health. On the phone they appear genuinely interested in my husband and his life history. In this time of COVID 19 it is difficult to only be allowed only one visit a week, however, through their dedication and restriction measures, they have protected all the residents in the home. I feel I have a long way to go before fully accepting the process of my husband going into care. But, I am certain that the process will be less difficult as I will be fully supported by the staff.

Croft House is run by a very professional management and staff. It's always a very pleasant place to go and see my wife and carers.

We wondered why our father doesn't get taken on any outings anymore. The first couple of years he was taken out on various occasions. He hasn't been taken anywhere for at least 18-months. Yet we pay for raffle tickets and other things that were meant to go towards outings, but the money was spent on a bench for the village.

From day one, this home has been superb in every way. It meets every demand needed. It's the best home ever visited over my years. So pleased, every time I visit my sister. Cannot thank the staff enough.

I am so happy with the care my mum has received since moving here in August 2018 that I have asked if my brother can be moved here from his current care home. It is friendly, clean and the food is excellent. All the staff from laundry, cleaning, kitchen, carers, nurses, volunteers, admin and the manager are always friendly and helpful.

Great care, all questions answered. Well looked after, you know when you can't visit that you don't have to worry at all. Can't fault any of the staff in care or food, beautiful food, and Birthday cakes are provided for the resident's to share between them. Lovely atmosphere.

Croft House Care Home has looked after my friend for the past 10 months. He settled in very quickly after he was released from hospital. Staff very friendly and helpful some more than others. Some staff don't have answers to questions when asked and don't appear to be bothered that they can't help you. When senior staff are asked they explain the problem I have by checking records etc. Staffing levels are always low. His clothes are marked with name and room number but now and then he wears clothes that don't belong to him, other male residents can be seen wearing his clothes. Underpants and sock disappear never to be seen again, ladies trousers have been found in his drawers/wardrobe. The home is kept clean and tidy all residents are well cared for and respected. The food is good and he enjoys all meals (had no complaints so far). More training for junior/ younger members of staff may be helpful.

When you arrive at this establishment there is always a welcoming smile on the faces of the staff, who are also very hardworking and very caring. My sister was welcomed here with open arms and it is always a pleasure to visit her here. As a family, we all have peace of mind knowing that she is safe, comfortable, well cared for and respected. Thank you Croft House.

Croft House Care Home has looked after my father for the last 6 months. The staff are very professional and are brilliant and always friendly. They look after dad very well (not always easy). The food is good and he enjoys most meals. Staff at Croft House Care Home always keep us informed if dad is unwell or if he needs hospital care. This allows us to attend hospital with him. Dad is safe and secure. My brother and I are very happy with the care dad receives and would recommend to others. A big thank you to all the staff.

My mother entered this wonderful care home after having broken her pelvis, hip and knee. Mum was transferred from a hospital in Manchester to come and live near my family. The hard-working staff are so welcoming and helped mum to settle into this private home. The nursing care is exemplary and has dealt with my mum's health in a dignified way. The manager is always on site checking on her staff and residents which is a very good thing. Plus there is an excellent entertainment programme for residents but relatives are always welcome to join in.

The food is homemade and always warm. The rooms are kept clean and tidy and Mum was provided with an air flow bed which has prevented bed sores. The care workers are absolutely amazing and work so hard to ensure all residents are cared for in an efficient and kind manner. When I leave, I feel confident that Mum is safe and well cared for.