Submit a Review for Barchester Thistle Hill Care Home
Thistle Hill, Knaresborough, HG5 8LS
View full details of Barchester Thistle Hill Care HomeLatest Reviews for Barchester Thistle Hill Care Home
05 May 2026
I went to visit an old friend at the Thistle Hill Care Home in Knaresborough this morning and was so impressed with many of it features and staff that I thought I would write a review.
All the members of staff I met were very very polite and helpful especially the nursing staff, the lady on
reception and the lady assistant manager. It seemed that nothing was too much trouble for the staff to benefit the patients and the visitors and everyone was looked after very well.
The buildings outside and gardens were kept to a very high standard and the premises internally were also maintained to a very high standard.
Having had parents who required nursing care later in life and having seen and been in many nursing homes over the years, the Thistle Hill Care Home was far and above the best I have seen.
Congratulations.
24 April 2026
Dad wanted to go to Thistle Hill because he came from Knaresborough. He was on end of life, & the care & support was 5 star. The support to my sister & myself was fantastic & feed us cake. Wonderfull caring place
24 April 2026
The home has just been re-furbished to a high standard. I would recommend it to anyone looking for a care home.
31 March 2026
My grandmother was moved to this care home after the previous care home could no longer meet her needs. In the 6 months she has been there; as a family we have not been informed about incidents in a timely manner. No one is made to feel welcome when visiting. We visited over Christmas and no staff
intervened with a resident who was trying to leave the secured unit and myself had to try and help another family who were trying to leave get them back inside. Management do not seem to care. A phone call was made tonight and the nurse in charge could not answer any of our questions, and tried to pass us over to a senior nurse and they put the phone down.
Wouldn't recommend this home at all.
05 March 2026
The care home used to be a happy place with many regular staff. Many of these staff have now left and, although new staff are very good, there appears to be a real shortage of staff and morale is low. I feel this is contributing to my brother's depression in the past few weeks.
18 February 2026
We found the care for my Mum at Thistle Hill to be consistently outstanding. The staff were always willing to help even though there were often demands upon their time.
Mum was treated with genuine care and respect at all times and as her health deteriorated, we were consulted and updated
regularly.
We always had peace of mind that she was in the right place and we are grateful to all those who looked after her so well.
02 February 2026
When we have raised issues with Nicky, she has been proactive and spoken to staff on our behalf. The permanent staff are nice and caring. However, the time between a patient pressing the call button and anyone responding - especially at night - is incredibly slow. Many of the contracters
(non-permanent staff) seem to have little to no idea what they are doing, which is worrying. But the permanent staff are good. There is a lack of consistency.
19 June 2025
Since moving in 9 months ago staff have been amazing dealing with some very challenging behaviour. I have absolutely no worries and now know he is a complete contrast to the previous home he was in.
02 May 2025
My husband has been at Thistle Hill since August 23. His transition from the hospital to the care home was quite a struggle for my husband but through the wonderful and professional staff, my husband soon got used to it. My husband can be challenging but all staff handled him v v well. I feel that
my husband's room could do with a coat of paint and maybe a new carpet, but in the big scheme, that is not a priority. The management are delightful including the caretakers, kitchen staff and housekeeping who all work so hard. The grounds are fantastic with not much disruption due to building work.
24 October 2024
My mother has been cared for in this delightful home since November 2021. The staff are extremely personable and caring and I have never had a single complaint or issue regarding my mother's care over the last, almost, three years. She is treated with dignity and respect. Barchester Thistle Hill
Care Home is a very well-run home, my emails are always responded to promptly and there is a warm and welcoming atmosphere on entering the home. I would have no hesitation recommending this home to others.
23 October 2024
I cannot thank Barchester Thistle Hill Care Home staff enough for all the their care, support and kindness they have given to our uncle. We have seen him come on leaps and bounds whilst in their care. They have given him 100% care and attention, its a shame he can't stay here. Thank you all so very
very much.
11 September 2024
So impressed with the carers yesterday and today. Kind, gentle and caring: the staff treated residents with respect and empathy. Great to see so many male carers as well.
I'm also aware that one carer spent her lunch break yesterday chatting with my partner's father who was distressed. How kind is
that?
Thank you.
02 July 2024
Mum was a resident at Barchester Thistle Hill Care Home from 2019 until June 2024 and celebrated her 100th birthday in their care. The care was excellent, especially during her final days. The staff on Ripley were like family and treated Mum like a family member.
Thistle Hill gardens are lovely and
peaceful with a wooded area to walk through next to open fields. Highly recommend and many thanks to the staff.
12 June 2024
It was of great comfort to know that my grandfather was safe and cared for in the final months of his life. Thank you to all of the staff who helped him.
12 April 2024
My Mum had lived in the Home for nearly four years. Over the four years, Mum was well looked after and received a high standard of care. Sadly Mum passed away towards the end of February 2024.
She received excellent end-of-life care. On the day of her passing the staff were still able to connect
with Mum and tend to her needs.
26 February 2024
All staff at Barchester Thistle Hill Care Home showed care and compassion.
They were all professional and friendly which helped to make this very traumatic time for the family a little easier.
24 January 2024
My mother never expected to need a care home, but an ultimately terminal illness changed that in April 2023. Thus Mum became a resident at Thistle Hill and I can only say that all the staff went above and beyond to make her stay as pleasant as possible. Nothing was too much trouble, including
unusual dietary requirements. She had a room overlooking the beautiful grounds and the bird feeders by her window were visited by a greater variety of wild birds than she had ever seen. There is a wonderful woodland walk in the extensive grounds that Mum enjoyed while she was well enough, particularly the cows in an adjacent field that reminded her of her childhood. When her care and nursing needs increased these were met superbly. Thistle Hill is a care home that is well managed with highly competent staff who really care. While Mum didn't particularly take part, there are a wide variety of social activities offered. Lastly, the basics such as cleaning and catering are excellent too.
01 November 2023
The home is situated in a nice country position.
I found the staff pleasant and knowledgable, and willing to help in many ways.
23 October 2023
In all the time my father was at Thistle Hill Care Home, I have been very happy with the care provided. Great communication with my mother if he needed medication. They always had an "open door" policy for family members, and the staff were so friendly and caring. Thank you all.
22 June 2023
The care my aunt received was outstanding. My aunt loved every minute of living at Thistle Hill. She loved all staff and she made some great friends too, loved all the activities and loved to join in. Nothing was too much trouble every staff member goes above and beyond in their roles. The food is
fantastic as we have sampled it many times. The warmth and friendliness when you walk into Thistle Hill are so lovely. In my aunties words, "It was walking into heaven". My aunt loved being there right till the end. I cannot thank everyone at Thistle enough for taking such good care of her. We will keep in touch and will be popping in to see everyone. Thank you.
Latest Reviews for Barchester Thistle Hill Care Home
05 May 2026
I went to visit an old friend at the Thistle Hill Care Home in Knaresborough this morning and was so impressed with many of it features and staff that I thought I would write a review.
All the members of staff I met were very very polite and helpful especially the nursing staff, the lady on
reception and the lady assistant manager. It seemed that nothing was too much trouble for the staff to benefit the patients and the visitors and everyone was looked after very well.
The buildings outside and gardens were kept to a very high standard and the premises internally were also maintained to a very high standard.
Having had parents who required nursing care later in life and having seen and been in many nursing homes over the years, the Thistle Hill Care Home was far and above the best I have seen.
Congratulations.
24 April 2026
Dad wanted to go to Thistle Hill because he came from Knaresborough. He was on end of life, & the care & support was 5 star. The support to my sister & myself was fantastic & feed us cake. Wonderfull caring place
24 April 2026
The home has just been re-furbished to a high standard. I would recommend it to anyone looking for a care home.
31 March 2026
My grandmother was moved to this care home after the previous care home could no longer meet her needs. In the 6 months she has been there; as a family we have not been informed about incidents in a timely manner. No one is made to feel welcome when visiting. We visited over Christmas and no staff
intervened with a resident who was trying to leave the secured unit and myself had to try and help another family who were trying to leave get them back inside. Management do not seem to care. A phone call was made tonight and the nurse in charge could not answer any of our questions, and tried to pass us over to a senior nurse and they put the phone down.
Wouldn't recommend this home at all.
05 March 2026
The care home used to be a happy place with many regular staff. Many of these staff have now left and, although new staff are very good, there appears to be a real shortage of staff and morale is low. I feel this is contributing to my brother's depression in the past few weeks.
18 February 2026
We found the care for my Mum at Thistle Hill to be consistently outstanding. The staff were always willing to help even though there were often demands upon their time.
Mum was treated with genuine care and respect at all times and as her health deteriorated, we were consulted and updated
regularly.
We always had peace of mind that she was in the right place and we are grateful to all those who looked after her so well.
02 February 2026
When we have raised issues with Nicky, she has been proactive and spoken to staff on our behalf. The permanent staff are nice and caring. However, the time between a patient pressing the call button and anyone responding - especially at night - is incredibly slow. Many of the contracters
(non-permanent staff) seem to have little to no idea what they are doing, which is worrying. But the permanent staff are good. There is a lack of consistency.
19 June 2025
Since moving in 9 months ago staff have been amazing dealing with some very challenging behaviour. I have absolutely no worries and now know he is a complete contrast to the previous home he was in.
02 May 2025
My husband has been at Thistle Hill since August 23. His transition from the hospital to the care home was quite a struggle for my husband but through the wonderful and professional staff, my husband soon got used to it. My husband can be challenging but all staff handled him v v well. I feel that
my husband's room could do with a coat of paint and maybe a new carpet, but in the big scheme, that is not a priority. The management are delightful including the caretakers, kitchen staff and housekeeping who all work so hard. The grounds are fantastic with not much disruption due to building work.
24 October 2024
My mother has been cared for in this delightful home since November 2021. The staff are extremely personable and caring and I have never had a single complaint or issue regarding my mother's care over the last, almost, three years. She is treated with dignity and respect. Barchester Thistle Hill
Care Home is a very well-run home, my emails are always responded to promptly and there is a warm and welcoming atmosphere on entering the home. I would have no hesitation recommending this home to others.
23 October 2024
I cannot thank Barchester Thistle Hill Care Home staff enough for all the their care, support and kindness they have given to our uncle. We have seen him come on leaps and bounds whilst in their care. They have given him 100% care and attention, its a shame he can't stay here. Thank you all so very
very much.
11 September 2024
So impressed with the carers yesterday and today. Kind, gentle and caring: the staff treated residents with respect and empathy. Great to see so many male carers as well.
I'm also aware that one carer spent her lunch break yesterday chatting with my partner's father who was distressed. How kind is
that?
Thank you.
02 July 2024
Mum was a resident at Barchester Thistle Hill Care Home from 2019 until June 2024 and celebrated her 100th birthday in their care. The care was excellent, especially during her final days. The staff on Ripley were like family and treated Mum like a family member.
Thistle Hill gardens are lovely and
peaceful with a wooded area to walk through next to open fields. Highly recommend and many thanks to the staff.
12 June 2024
It was of great comfort to know that my grandfather was safe and cared for in the final months of his life. Thank you to all of the staff who helped him.
12 April 2024
My Mum had lived in the Home for nearly four years. Over the four years, Mum was well looked after and received a high standard of care. Sadly Mum passed away towards the end of February 2024.
She received excellent end-of-life care. On the day of her passing the staff were still able to connect
with Mum and tend to her needs.
26 February 2024
All staff at Barchester Thistle Hill Care Home showed care and compassion.
They were all professional and friendly which helped to make this very traumatic time for the family a little easier.
24 January 2024
My mother never expected to need a care home, but an ultimately terminal illness changed that in April 2023. Thus Mum became a resident at Thistle Hill and I can only say that all the staff went above and beyond to make her stay as pleasant as possible. Nothing was too much trouble, including
unusual dietary requirements. She had a room overlooking the beautiful grounds and the bird feeders by her window were visited by a greater variety of wild birds than she had ever seen. There is a wonderful woodland walk in the extensive grounds that Mum enjoyed while she was well enough, particularly the cows in an adjacent field that reminded her of her childhood. When her care and nursing needs increased these were met superbly. Thistle Hill is a care home that is well managed with highly competent staff who really care. While Mum didn't particularly take part, there are a wide variety of social activities offered. Lastly, the basics such as cleaning and catering are excellent too.
01 November 2023
The home is situated in a nice country position.
I found the staff pleasant and knowledgable, and willing to help in many ways.
23 October 2023
In all the time my father was at Thistle Hill Care Home, I have been very happy with the care provided. Great communication with my mother if he needed medication. They always had an "open door" policy for family members, and the staff were so friendly and caring. Thank you all.
22 June 2023
The care my aunt received was outstanding. My aunt loved every minute of living at Thistle Hill. She loved all staff and she made some great friends too, loved all the activities and loved to join in. Nothing was too much trouble every staff member goes above and beyond in their roles. The food is
fantastic as we have sampled it many times. The warmth and friendliness when you walk into Thistle Hill are so lovely. In my aunties words, "It was walking into heaven". My aunt loved being there right till the end. I cannot thank everyone at Thistle enough for taking such good care of her. We will keep in touch and will be popping in to see everyone. Thank you.