Barchester Thistle Hill Care Centre

Thistle Hill, Knaresborough HG5 8LS

Thistle Hill Care Centre makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Mandy Scott (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Spina Bifida & Hydrocephalus • Stroke

Admission Information: Young disabled people 18-65/Elderly Frail/Dementia Care. Ages 18+.

Languages Spoken by Staff (other than English): Filipino, Afrikaans, Polish

Single Rooms: 85

Shared Rooms: 0

Rooms with ensuite WC: 85

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Thistle Hill Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Barchester Thistle Hill Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Barchester Thistle Hill Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.348 for Barchester Thistle Hill Care Centre is calculated as follows: ( (88 Excellents x 5) + (56 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 164 Ratings = 4.348

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.529 Points relating to the number of positive Reviews for Barchester Thistle Hill Care Centre is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 9 Reviews ÷ 17 Target = 0.529

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Barchester Thistle Hill Care Centre has a Review Score of 8.9 (8.877) from 14 Reviews


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Thistle Hill Care Centre?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Thistle Hill Care Centre

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Having to use your centre for my wife's respite through social service Harrogate, we were deeply impressed in every aspect of care and attention of each member of staff even part-timers. The standard of hygiene, food, accommodation and friendliness was of a very high standard comparable to a hotel!! How the efficiency is kept so high in this day of scarce carers is beyond us, this is the benchmark all care home should take up!! Thank you so much.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Excellent nursing facilities and caring staff. Always clean and tidy. Well prepared food, well-maintained building, well managed.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Mandy Scott, General Manager at Barchester Thistle Hill Care Centre responded to this review on 27 Mar 2018:

I am glad that you find our nursing facility excellent. We pride ourselves in offering home cooked food and like to have a varied menu. We feel that Thistle Hill is a great facility for our residents and the grounds that we have are a great asset.

Have found care good and staff friendly.
No feeding as done on peg feed.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Mandy Scott, General Manager at Barchester Thistle Hill Care Centre responded to this review on 21 Mar 2018:

Thank you for your positive review at Thistle Hill Care Centre. I am pleased that the care your relative is receiving is of a good standard. The care team at Thistle Hill are an integral part of the home and like to welcome residents and relatives to the home.

This is a good place to come to and they treat you right. If you ask things they will do it for you.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Mandy Scott, General Manager at Barchester Thistle Hill Care Centre responded to this review on 02 Mar 2018:

I am pleased that you enjoyed your stay at Thistle Hill Care Centre and we look forward to you coming again.

This care home is excellent in many ways. Staff are very good and are always helpful. Residents are treated with dignity. Cleanliness of the home is excellent, improvement of food is needed.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Mandy Scott, General Manager at Barchester Thistle Hill Care Centre responded to this review on 02 Mar 2018:

Thank you for your positive feedback. Our Chef is always happy to speak to our residents and relatives on ways in which we can improve our food. The staff at Thistle Hill always appreciate positive feedback and are happy to help in any way.

A quiet pleasant atmosphere about the place. The staff are very polite and approachable.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Mandy Scott, General Manager at Barchester Thistle Hill Care Centre responded to this review on 11 Jan 2018:

Thank you for your kind comments. We aim to have a quiet homely atmosphere at Thistle Hill. I will pass the comments on to the staff as it is always good for them to receive such positive comments.

My brother took up residence in November 2017 so still finding his way around.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Mandy Scott, General manager at Barchester Thistle Hill Care Centre responded to this review on 09 Jan 2018:

I am glad your brother is settling into life at Thistle Hill Care Centre. Thank you for your positive feedback.

Directly I arrive (by taxi) an easy chair and a coffee supply appear to keep me comfortable while a push chair is provided. I visit room 23 which is practically the farthest from the entrance. I am 92 years old and am disabled. When I play and when I visit I sit in the push chair until I leave. I am fed with coffee at the end of my visit until the taxi arrives. My shoulder bag and raincoat are stored for me at the entrance.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mandy Scott, General Manager at Barchester Thistle Hill Care Centre responded to this review on 30 Nov 2017:

I am glad you enjoy your visits to Thistle Hill. We look forward to you coming each week. We are very happy to provide you with coffee and cake which I know you enjoy.

The home is extremely clean. Staff are extremely helpful. Food is very good. Very nice and homely atmosphere.

My wife has settled in very well.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Mandy Scott, General Manager at Barchester Thistle Hill Care Centre responded to this review on 30 Nov 2017:

Thank you for your kind comments. We have just employed a new head chef so I am glad your wife is enjoying the meals.

Staffing levels in dementia unit are woefully inadequate.
Care staff try and do a good job but do not have staffing levels to achieve an acceptable level of care or safety of vulnerable residents.
Management unable or unwilling to respond to complaints.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.3 out of 5

I visited 9 or 10 nursing homes and decided that this home was the best for my husband. He has been here for 5 months now and I am very pleased with the care he is receiving.
The home is very efficiently run, always clean and tidy. The care he is given by the carers and nurses is very good. He is always clean and tidy when I visit him.
He enjoys his meals and likes the staff. I am welcomed everytime I visit and I can talk to the staff or manager anytime.
I would certainly recommend this care home to anyone.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

This care centre is second to none. All staff know their job.
Nurses - excellent!
Carers - excellent!
Every resident treated exceptionally well.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I feel there are not enough staff to give residents the attention they need. When my husband needs to go to the toilet at times there is only one carer on the unit so therefore he can't get taken, sometimes I have had to take him myself.
I would like my husband to have physio to help him to walk as he isn't too good at walking.
There doesn't seem much going on to give the residents the stimulation that they need.
I feel they don't get taken out into the sunshine as much as they should. Products I take seem to disappear from his room.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Unlikely

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

My family and I are extremely pleased with the care my father received in the two years he spent at Thistle Hill (February 2014 until end of December 2015) and would like to take the opportunity to thank all those involved. The staff, without exception, formed very good relationships with him and anticipated his needs very well, responding to him consistently as a valued individual with calmness, skill and good humour, despite the fact that his dementia could cause him to behave in a difficult manner at times.

The end of life care during his last illness was absolutely outstanding and was better than anything we could have hoped for. The skill and compassion of the nurses and carers involved in this were amazing and they frequently went the extra mile. In addition to the fact that his death was enabled to be extremely peaceful and 'right', they never failed to look after us as a family and the ten days we spent between us at his bedside were made as comfortable as possible with numerous very thoughtful gestures being made.

We will never forget Thistle Hill and will recommend you very highly to all family and friends. Thank you.

How likely would you be to recommend Barchester Thistle Hill Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Submit a Review for Barchester Thistle Hill Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 09 Apr 2018

We have limited availability. Please contact us to discuss your needs, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

December 2012

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Thistle Hill Care Centre