Thistle Hill, Knaresborough HG5 8LS
Thistle Hill Care Centre makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Group: Barchester Healthcare Ltd
Person in charge: Elizabeth Stonehouse (Manager)
Local Authority / Social Services: North Yorkshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users
Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Spina Bifida & Hydrocephalus • Stroke
Admission Information: Young disabled people 18-65/Elderly Frail/Dementia Care. Ages 18+.
Languages Spoken by Staff (other than English): Filipino, Afrikaans, Spanish; Castilian, Hindi, Latvian, Polish, Russian
Single Rooms: 85
Shared Rooms: 0
Rooms with ensuite WC: 85
Weekly Charges Guide: Nursing Care Single from £940
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Barchester Thistle Hill Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Barchester Thistle Hill Care Centre has a Review Score of 4.5 (4.545)
The Review Score of 4.5 (maximum of 10) for Barchester Thistle Hill Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Barchester Thistle Hill Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.545 for Barchester Thistle Hill Care Centre is calculated as follows: ( (16 Excellents x 5) + (4 Goods x 4) + (2 Poors x 2) ) ÷ 22 Ratings = 4.545
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 0 Points relating to the number of positive Reviews for Barchester Thistle Hill Care Centre is based on 0 positive Reviews in the last 12 months and is calculated as follows:
0 = 0
Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 0 Reviews ÷ 17 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Barchester Thistle Hill Care Centre?
Reviewer Connection to Barchester Thistle Hill Care Centre
Submitted from a Postal Card by Rachel S on Thursday 6 October 2016. Relates to September 2016.
I feel there are not enough staff to give residents the attention they need. When my husband needs to go to the toilet at times there is only one carer on the unit so therefore he can't get taken, sometimes I have had to take him myself.
I would like my husband to have physio to help him to walk as he isn't too good at walking.
There doesn't seem much going on to give the residents the stimulation that they need.
I feel they don't get taken out into the sunshine as much as they should. Products I take seem to disappear from his room.
How likely would you be to recommend Barchester Thistle Hill Care Centre? Unlikely
Care / Support: Poor
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
Submitted from a Website Submission by Meg on Friday 1 January 2016. Relates to December 2015.
My family and I are extremely pleased with the care my father received in the two years he spent at Thistle Hill (February 2014 until end of December 2015) and would like to take the opportunity to thank all those involved. The staff, without exception, formed very good relationships with him and anticipated his needs very well, responding to him consistently as a valued individual with calmness, skill and good humour, despite the fact that his dementia could cause him to behave in a difficult manner at times.
The end of life care during his last illness was absolutely outstanding and was better than anything we could have hoped for. The skill and compassion of the nurses and carers involved in this were amazing and they frequently went the extra mile. In addition to the fact that his death was enabled to be extremely peaceful and 'right', they never failed to look after us as a family and the ten days we spent between us at his bedside were made as comfortable as possible with numerous very thoughtful gestures being made.
We will never forget Thistle Hill and will recommend you very highly to all family and friends. Thank you.
How likely would you be to recommend Barchester Thistle Hill Care Centre? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Barchester Thistle Hill Care Centre