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The aim is to improve the quality of life for every resident by providing care in a safe and homely environment. The team of highly qualified staff focus on...
Thistle Hill Care Home provides high-quality 24-hour nursing and specialist dementia care in its dedicated Memory Lane Community. The home offers skilled care for younger people with physical disabilities, acquired brain injuries, and has close links with the Multiple Sclerosis Society.
The aim is to improve the quality of life for every resident by providing care in a safe and homely environment. The team of highly qualified staff focus on the individual needs of residents using bespoke care plans, which are regularly reviewed.
This dedication can be seen across all aspects of life within the home, from cooking and hospitality to the social activities and events programme. Life at Thistle Hill is truly tailored to meet the variety of needs and interests of each resident.
The home is ideally situated on the edge of the Yorkshire Dales near the market town of Knaresborough and the spa town of Harrogate. There are plenty of local amenities and visitors are always welcome, so why not call in and arrange a visit to see all that Thistle has to offer?
The home understands that looking for care can be a daunting process and are here to provide residents with the help and support needed.
Care Provided by Barchester Thistle Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 93 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Thistle Hill Care Home for full pricing details and T&Cs.
Contact Barchester Thistle Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Pratheesh Thankachan (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (93)
- Single Rooms with ensuite Wet Room (93)
Barchester Thistle Hill Care Home Reviews (74)
Barchester Thistle Hill Care Home has a Review Score of 8.9 (8.868) out of 10, based on 16 reviews in the last 2 years.
Over all time Barchester Thistle Hill Care Home has 74 reviews.
Dignity is not carried out at times. Some care staff have no bedside manners.
We have new management, who don't seem to be in the same manner which we had...
Dignity is not carried out at times. Some care staff have no bedside manners.
We have new management, who don't seem to be in the same manner which we had yet.
Cleanliness is poor, we have only one good cleaner.
Value for money is low, as some jobs are very muddled.
Having to use your centre for my wife's respite through social service Harrogate, we were deeply impressed in every aspect of care and attention of each member of staff even part-timers. The standard of hygiene, food, accommodation and friendliness was of a very high standard comparable to a...
Having to use your centre for my wife's respite through social service Harrogate, we were deeply impressed in every aspect of care and attention of each member of staff even part-timers. The standard of hygiene, food, accommodation and friendliness was of a very high standard comparable to a hotel!! How the efficiency is kept so high in this day of scarce carers is beyond us, this is the benchmark all care home should take up!! Thank you so much.
Excellent nursing facilities and caring staff. Always clean and tidy. Well prepared food, well-maintained building, well managed.
Excellent nursing facilities and caring staff. Always clean and tidy. Well prepared food, well-maintained building, well managed.
I am glad that you find our nursing facility excellent. We pride ourselves in offering home cooked food and like to have a varied menu. We feel that Thistle Hill is a great facility for our residents and the grounds that we have are a great asset.
No feeding as done on peg feed.
No feeding as done on peg feed.
Thank you for your positive review at Thistle Hill Care Centre. I am pleased that the care your relative is receiving is of a good standard. The care team at Thistle Hill are an integral part of the home and like to welcome residents and relatives to the home.
This is a good place to come to and they treat you right. If you ask things they will do it for you.
This is a good place to come to and they treat you right. If you ask things they will do it for you.
I am pleased that you enjoyed your stay at Thistle Hill Care Centre and we look forward to you coming again.
A quiet pleasant atmosphere about the place. The staff are very polite and approachable.
A quiet pleasant atmosphere about the place. The staff are very polite and approachable.
Thank you for your kind comments. We aim to have a quiet homely atmosphere at Thistle Hill. I will pass the comments on to the staff as it is always good for them to receive such positive comments.
My brother took up residence in November 2017 so still finding his way around.
My brother took up residence in November 2017 so still finding his way around.
I am glad your brother is settling into life at Thistle Hill Care Centre. Thank you for your positive feedback.
Directly I arrive (by taxi) an easy chair and a coffee supply appear to keep me comfortable while a push chair is provided. I visit room 23 which is practically the farthest from the entrance. I am 92 years old and am disabled. When I play and when I visit I sit in the push chair until I leave. I...
Directly I arrive (by taxi) an easy chair and a coffee supply appear to keep me comfortable while a push chair is provided. I visit room 23 which is practically the farthest from the entrance. I am 92 years old and am disabled. When I play and when I visit I sit in the push chair until I leave. I am fed with coffee at the end of my visit until the taxi arrives. My shoulder bag and raincoat are stored for me at the entrance.
I am glad you enjoy your visits to Thistle Hill. We look forward to you coming each week. We are very happy to provide you with coffee and cake which I know you enjoy.
The home is extremely clean. Staff are extremely helpful. Food is very good. Very nice and homely atmosphere.
My wife has settled in very well.
The home is extremely clean. Staff are extremely helpful. Food is very good. Very nice and homely atmosphere.
My wife has settled in very well.
Thank you for your kind comments. We have just employed a new head chef so I am glad your wife is enjoying the meals.
Care staff try and do a good job but do not have staffing levels to achieve an acceptable level of care or safety of vulnerable residents.
Management unable or unwilling to respond to complaints.
Care staff try and do a good job but do not have staffing levels to achieve an acceptable level of care or safety of vulnerable residents.
Management unable or unwilling to respond to complaints.
The home is very efficiently run, always clean and tidy. The care he is given by the carers and nurses is very good. He is...
The home is very efficiently run, always clean and tidy. The care he is given by the carers and nurses is very good. He is always clean and tidy when I visit him.
He enjoys his meals and likes the staff. I am welcomed everytime I visit and I can talk to the staff or manager anytime.
I would certainly recommend this care home to anyone.
Nurses - excellent!
Carers - excellent!
Every resident treated exceptionally well.
Nurses - excellent!
Carers - excellent!
Every resident treated exceptionally well.
I would like my husband to have physio to help him to walk...
I would like my husband to have physio to help him to walk as he isn't too good at walking.
There doesn't seem much going on to give the residents the stimulation that they need.
I feel they don't get taken out into the sunshine as much as they should. Products I take seem to disappear from his room.
My family and I are extremely pleased with the care my father received in the two years he spent at Thistle Hill (February 2014 until end of December 2015) and would like to take the opportunity to thank all those involved. The staff, without exception, formed very good relationships with him and...
My family and I are extremely pleased with the care my father received in the two years he spent at Thistle Hill (February 2014 until end of December 2015) and would like to take the opportunity to thank all those involved. The staff, without exception, formed very good relationships with him and anticipated his needs very well, responding to him consistently as a valued individual with calmness, skill and good humour, despite the fact that his dementia could cause him to behave in a difficult manner at times.
The end of life care during his last illness was absolutely outstanding and was better than anything we could have hoped for. The skill and compassion of the nurses and carers involved in this were amazing and they frequently went the extra mile. In addition to the fact that his death was enabled to be extremely peaceful and 'right', they never failed to look after us as a family and the ten days we spent between us at his bedside were made as comfortable as possible with numerous very thoughtful gestures being made.
We will never forget Thistle Hill and will recommend you very highly to all family and friends. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (83) & Events (3)
- 16 Sep 2026
An Intergenerational Afternoon with Songbirds Music Harrogate. It was an absolute pleasure to welcome the ladies from Songbirds and the children from Red Kite Nursery for an afternoon of intergenerational...
- 14 Sep 2026
Tell Barchester is LIVE! We love to hear from our residents, relatives and families! Our Tell Barchester survey has gone live today, giving you the opportunity to share your thoughts,...
- 07 Sep 2026
We had a spell of good luck with the weather and managed to make the most of a break in the rain with a trip to Otley Garden Centre. We...
- 29 Sep 2026Organiser: Barchester Thistle Hill Care Home
- 06 Oct 2026Organiser: Barchester Thistle Hill Care Home
- 17 Oct 2026Organiser: Barchester Thistle Hill Care Home
Awards / Recognitions (16)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Thistle Hill Care Home.
Meet the Team (17)

Hi, my name is Pratheesh, and I am the General Manager here at Thistle Hill Care Home
I started working in care because helping others and making a...
Hi, my name is Pratheesh, and I am the General Manager here at Thistle Hill Care Home
I started working in care because helping others and making a difference gives me purpose and drive, and I continuously strive to improve my skill set every day so that the residents receive the best possible care and so that I can lead the team well. I have now been promoted to Deputy General Manager, and I am excited for the future here at Thistle Hill Care Home.
I love getting to know the residents and their families, and I love the partnerships I’ve made with my colleagues and the wonderful team here.

My name is Jean, and I have lived at Thistle Hill since 2014. The carers are so good to me, and they feel like a second family.
The care team are...
My name is Jean, and I have lived at Thistle Hill since 2014. The carers are so good to me, and they feel like a second family.
The care team are always there for me, and no ask for help is ever too big or small.
I take great pride in being the Resident Ambassador. Every day I like to say good morning to everyone and make everybody a cup of tea or coffee.
I really enjoy helping in the office and welcoming guests as they come into the reception.

Hi, my name is Debbie and I have been working at Thistle Hill since 2020 and started as a part-time admin assistant which I loved, however, the...
Hi, my name is Debbie and I have been working at Thistle Hill since 2020 and started as a part-time admin assistant which I loved, however, the chance to become an administrator has recently arisen and I was appointed and started this position which is full-time in June. I am really enjoying my new position.
I like to spend my spare time with my family I have two grown-up daughters both of whom are nurses.
One of my daughters works here at Thistle Hill. I am a proud grandmother to two lovely granddaughters who are nine and two.
I like to travel when this is permitted and love Corfu in Greece where I have been on holiday for 15 years. I recently went to Las Vegas with my younger daughter, where we spent time exploring, and visited the Grand Canyon via helicopter flying over the Hoover Dam.

Hi, my name is Rebecca, and I am the Admin Assistant here at Thistle Hill Care Home. I joined the team in 2026 and previously worked in care for the...
Hi, my name is Rebecca, and I am the Admin Assistant here at Thistle Hill Care Home. I joined the team in 2026 and previously worked in care for the last 20 years. Joined the team to support all aspects of the administration of the home to ensure it runs smoothly.
Providing excellent customer service is something I thrive on, going above and beyond for relatives and their families.
In my spare time, I spend time with my 5 grandchildren and love horse riding.

Joe is our wonderful in-house Physiotherapist at Thistle Hill Care Home. Joe is a very popular member of the team and residents love him. Joe is...
Joe is our wonderful in-house Physiotherapist at Thistle Hill Care Home. Joe is a very popular member of the team and residents love him. Joe is not only busy at work, he has a very busy time at home with two little ones - a boy and a girl, who he is so proud of. When he gets a minute to himself, Joe chills out by watching the football and playing football. Joe likes to do a bit of running and plays the piano.

I love to get to know our residents, creating wonderful, wholesome dishes for them to enjoy. Understanding their individual nutrition and dietary...
I love to get to know our residents, creating wonderful, wholesome dishes for them to enjoy. Understanding their individual nutrition and dietary needs is very important, and we take great pride in knowing the food we serve helps to improve residents' well-being here at the home.

Kate joined the Thistle Hill family in the spring of 2026 as part of our Farnham nursing team. She comes to the home with 43 years of valuable...
Kate joined the Thistle Hill family in the spring of 2026 as part of our Farnham nursing team. She comes to the home with 43 years of valuable experience in the NHS.
Kate speaks fondly about how much Farnham means to her, highlighting her passion for supporting residents with complex needs and making everyone feel right at home. Dedicated to bringing life enrichment into our residents' days, Kate truly believes that "a hug goes a long way."
Away from work, Kate loves spending time with her family, reading, sewing, and relaxing with her cat, Boris.

Chinwendu joined the Thistle Hill family in February 2026 as part of our brilliant care assistant team.
Her deep love for supporting others began in...
Chinwendu joined the Thistle Hill family in February 2026 as part of our brilliant care assistant team.
Her deep love for supporting others began in Nigeria, where she lived with and cared for her grandmother. This experience instilled a lifelong passion for caregiving, a calling that remains incredibly close to her heart.
Away from work, Chinwendu loves singing, dancing, travelling, and meeting new people. Her absolute favourite travel destinations are Italy, Spain, and France.

Lidia joined the Thistle Hill family in 2026, and with previous experience in both hospital and care settings, she is passionate about delivering...
Lidia joined the Thistle Hill family in 2026, and with previous experience in both hospital and care settings, she is passionate about delivering high standards of care while ensuring every individual is treated with dignity and respect.
Lidia values the strong relationships within the team and enjoys working in a diverse and supportive environment.
Outside of work, they love spending time by the sea, going for walks, and enjoying the fresh air and nature.

Hi, my name is Leslie, and I’m proud to have the role of Head Housekeeper at Thistle Hill. ’I'm proud to lead a hard-working team of housekeepers...
Hi, my name is Leslie, and I’m proud to have the role of Head Housekeeper at Thistle Hill. ’I'm proud to lead a hard-working team of housekeepers and laundry staff. We aim to make the home clean and, of course, homely and comfortable for our residents.
We take great pride in helping to prepare rooms for new residents and will take into account individual preferences for colour schemes whenever possible. On a daily basis, the housekeepers will clean all bedrooms and communal areas. We have a large amount of laundry to wash, iron and return to residents, but our dedicated staff will do this as quickly as possible and to a high standard.
I really enjoy spending time with the residents at Thistle Hill, giving them company and hearing about their life stories.

I am proud to be the second chef at Thistle Hill, and I take great satisfaction in preparing high-quality meals for our residents. I am passionate...
I am proud to be the second chef at Thistle Hill, and I take great satisfaction in preparing high-quality meals for our residents. I am passionate about cooking, and I bring this passion into my role.
I enjoy spending time with the residents and listening to their experiences.
I like to take on feedback from our residents and ideas about tailored dishes and meals I can prepare for them individually.

My name is Amber Newband, and I’m excited to be joining Thistle Hill as the new Activities Lead. I previously worked as a teacher’s assistant at a...
My name is Amber Newband, and I’m excited to be joining Thistle Hill as the new Activities Lead. I previously worked as a teacher’s assistant at a local school, where I gained experience supporting learning and engaging with Children.I’m looking forward to bringing that passion into my work here and creating meaningful, enjoyable activities for everyone.
In my spare time, I enjoy working in my art studio and painting with watercolours.
I’m really looking forward to getting to know and working with the residents and families. If you see me around, please feel free to say hello!

Stephen is responsible for maintaining the environment and equipment within Thistle Hill, thereby ensuring the comfort, safety and well-being of our residents.

Amelia joined the Thistle Hill family in early 2026 and is proud to be part of the Activities Team. She loves creating meaningful moments and helping...
Amelia joined the Thistle Hill family in early 2026 and is proud to be part of the Activities Team. She loves creating meaningful moments and helping residents make happy new memories every day.
Outside of work, Amelia enjoys spending time with friends, relaxing with her two cats, and immersing herself in the world of gaming.

Kay joined our team in Spring 2026 and quickly became part of our care home family. As a hostess, she loves working alongside her colleagues and...
Kay joined our team in Spring 2026 and quickly became part of our care home family. As a hostess, she loves working alongside her colleagues and building meaningful connections with our residents. For Kay, the best part of the job is simply making a positive difference in their daily lives.
Outside of work, Kay is a passionate animal lover who cares for a variety of pets in her own "home zoo." She also enjoys spending her free time knitting, playing puzzle games, and conquering escape rooms.

Melissa joined our housekeeping team in the summer of 2026. For Melissa, working in care feels like being part of one big family.
Away from work, she loves spending quality time with her own family and creating cherished memories together.

Valentina is a proud member of the Thistle Hill family, where she plays a vital role within our team of incredibly passionate housekeepers....
Valentina is a proud member of the Thistle Hill family, where she plays a vital role within our team of incredibly passionate housekeepers.
Dedicated to her craft, she takes immense pride in maintaining the highest possible standards for our residents and their loved ones.
Outside of the home, Valentina enjoys travelling, shopping, watching movies, and spending quality time with her husband.
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