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Barchester Thistle Hill Care Home

Thistle Hill, Knaresborough, North Yorkshire HG5 8LS
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Barchester Thistle Hill Care Home, Knaresborough
Barchester Thistle Hill Care Home, Knaresborough
Barchester Thistle Hill Care Home, Knaresborough

Thistle Hill Care Home provides high-quality 24-hour nursing and specialist dementia care in its dedicated Memory Lane Community. The home offers skilled care for younger people with physical disabilities, acquired brain injuries, and has close links with the Multiple Sclerosis Society.

The aim is to improve the quality of life for every resident by providing care in a safe and homely environment. The team of highly qualified staff focus on...  

Care Provided by Barchester Thistle Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 93 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,483N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Thistle Hill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Dannie Tsoneva (Senior General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (93)
  • Single Rooms with ensuite Wet Room (93)

Barchester Thistle Hill Care Home Reviews (73)

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8.8

Barchester Thistle Hill Care Home has a Review Score of 8.8 (8.795) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Thistle Hill Care Home has 73 reviews.

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Showing 73 reviews matching selected criteria
Review from James E (Husband of Resident) published on 17 April 2018 Submitted via Postal Card
Overall Experience

Having to use your centre for my wife's respite through social service Harrogate, we were deeply impressed in every aspect of care and attention of each member of staff even part-timers. The standard of hygiene, food, accommodation and friendliness was of a very high standard comparable to a hotel!! How the efficiency is kept so high in this day of scarce carers is beyond us, this is the benchmark all care home should take up!! Thank you so much.

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Review from R R (Daughter of Resident) published on 27 March 2018 Submitted via Postal Card
Overall Experience

Excellent nursing facilities and caring staff. Always clean and tidy. Well prepared food, well-maintained building, well managed.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

I am glad that you find our nursing facility excellent. We pride ourselves in offering home cooked food and like to have a varied menu. We feel that Thistle Hill is a great facility for our residents and the grounds that we have are a great asset.

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Review from J J (Relative of Resident) published on 21 March 2018 Submitted via Postal Card
Overall Experience
Have found care good and staff friendly.

No feeding as done on peg feed.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your positive review at Thistle Hill Care Centre. I am pleased that the care your relative is receiving is of a good standard. The care team at Thistle Hill are an integral part of the home and like to welcome residents and relatives to the home.

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Review from Wayne C (Resident / Service User) published on 6 March 2018 Submitted via Postal Card
Overall Experience

This is a good place to come to and they treat you right. If you ask things they will do it for you.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

I am pleased that you enjoyed your stay at Thistle Hill Care Centre and we look forward to you coming again.

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Review from B A (Brother of Resident) published on 11 January 2018 Submitted via Postal Card
Overall Experience

A quiet pleasant atmosphere about the place. The staff are very polite and approachable.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind comments. We aim to have a quiet homely atmosphere at Thistle Hill. I will pass the comments on to the staff as it is always good for them to receive such positive comments.

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Review from Leslie A (Brother of Resident) published on 9 January 2018 Submitted via Postal Card
Overall Experience

My brother took up residence in November 2017 so still finding his way around.

Reply from Mandy Scott, General manager at Barchester Thistle Hill Care Home

I am glad your brother is settling into life at Thistle Hill Care Centre. Thank you for your positive feedback.

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Review from Richard C (Friend of Resident) published on 30 November 2017 Submitted via Postal Card
Overall Experience

Directly I arrive (by taxi) an easy chair and a coffee supply appear to keep me comfortable while a push chair is provided. I visit room 23 which is practically the farthest from the entrance. I am 92 years old and am disabled. When I play and when I visit I sit in the push chair until I leave. I am fed with coffee at the end of my visit until the taxi arrives. My shoulder bag and raincoat are stored for me at the entrance.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

I am glad you enjoy your visits to Thistle Hill. We look forward to you coming each week. We are very happy to provide you with coffee and cake which I know you enjoy.

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Review from Alan C (Husband of Resident) published on 30 November 2017 Submitted via Postal Card
Overall Experience

The home is extremely clean. Staff are extremely helpful. Food is very good. Very nice and homely atmosphere.

My wife has settled in very well.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind comments. We have just employed a new head chef so I am glad your wife is enjoying the meals.

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Review from Sue W (Daughter of Resident) published on 9 August 2017 Submitted via Website
Overall Experience
Staffing levels in dementia unit are woefully inadequate.
Care staff try and do a good job but do not have staffing levels to achieve an acceptable level of care or safety of vulnerable residents.

Management unable or unwilling to respond to complaints.

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Review from Valerie O (Wife of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience
I visited 9 or 10 nursing homes and decided that this home was the best for my husband. He has been here for 5 months now and I am very pleased with the care he is receiving.
The home is very efficiently run, always clean and tidy. The care he is given by the carers and nurses is very good. He is always clean and tidy when I visit him.
He enjoys his meals and likes the staff. I am welcomed everytime I visit and I can talk to the staff or manager anytime.

I would certainly recommend this care home to anyone.

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Review from Alan M (Husband of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience
This care centre is second to none. All staff know their job.
Nurses - excellent!
Carers - excellent!

Every resident treated exceptionally well.

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Review from Rachel S (Wife of Resident) published on 24 October 2016 Submitted via Postal Card
Overall Experience
I feel there are not enough staff to give residents the attention they need. When my husband needs to go to the toilet at times there is only one carer on the unit so therefore he can't get taken, sometimes I have had to take him myself.
I would like my husband to have physio to help him to walk as he isn't too good at walking.
There doesn't seem much going on to give the residents the stimulation that they need.

I feel they don't get taken out into the sunshine as much as they should. Products I take seem to disappear from his room.

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Review from Meg (Daughter of Resident) published on 6 January 2016 Submitted via Website
Overall Experience

My family and I are extremely pleased with the care my father received in the two years he spent at Thistle Hill (February 2014 until end of December 2015) and would like to take the opportunity to thank all those involved. The staff, without exception, formed very good relationships with him and anticipated his needs very well, responding to him consistently as a valued individual with calmness, skill and good humour, despite the fact that his dementia could cause him to behave in a difficult manner at times.

The end of life care during his last illness was absolutely outstanding and was better than anything we could have hoped for. The skill and compassion of the nurses and carers involved in this were amazing and they frequently went the extra mile. In addition to the fact that his death was enabled to be extremely peaceful and 'right', they never failed to look after us as a family and the ten days we spent between us at his bedside were made as comfortable as possible with numerous very thoughtful gestures being made.

We will never forget Thistle Hill and will recommend you very highly to all family and friends. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 July 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (79) & Events (0)

News
  • 29 Jun 2026

    Barchester’s Thistle Hill Care Home in Knaresborough has teamed up with a local Colour Analyst professional Elaine Gill from House of Colour to help us discover how to choose colour...

  • 29 Jun 2026

    Some of our residents enjoyed a lovely afternoon wander around our Charlotte’s Way, woodland walk in the grounds of the home, making the most of the warm weather and beautiful...

  • 29 Jun 2026

    We were delighted to welcome children from Red Kite Nursery for our monthly intergenerational visit. This month’s theme was Under the Sea, and residents and children enjoyed a live virtual...

Upcoming Events

There are no upcoming events for Barchester Thistle Hill Care Home.

Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Barchester Thistle Hill Care Home.

Meet the Team (9)

Dannie Tsoneva
Dannie TsonevaJob Title:General ManagerJoined: 2015

Hi, my name is Dannie, and I am currently the General Manager here at Thistle Hill Home.

I have worked in the healthcare sector since 1996. I bring a wealth of knowledge and experience to the role. My career has progressed over the years, including spending many years in the Cardiology Unit and Intensive care, and I am proud to have received my Bachelor's in Nursing in 1996. I am very passionate about ensuring the residents receive the best care and experience.

I work with a dedicated and supportive team that aims to achieve the best for the home. I look forward to welcoming you to our home.

Pratheesh Thankachan
Pratheesh ThankachanJob Title:Deputy ManagerJoined: 2025

Hi, my name is Pratheesh, and I am Deputy Manager here at Thistle Hill Care Home

I started working in care as helping others and making a difference gives me purpose and drive and I continuously strive to improve my skill set every day so that the residents receive the best possible care and so that I can lead the team well – I have now been promoted to Deputy General Manager and I am excited for the future here at Thistle Hill Care Home.

I love getting to know the residents, their families, and I love the partnerships I’ve made with my colleagues and the wonderful team here.

Debbie Hudson
Debbie HudsonJob Title:Home AdministratorJoined: 2018

Hi, my name is Debbie and I have been working at Thistle Hill since 2020 and started as a part-time admin assistant which I loved, however, the chance to become an administrator has recently arisen and I was appointed and started this position which is full-time in June. I am really enjoying my new position.

I like to spend my spare time with my family I have two grown-up daughters both of whom are nurses.

One of my daughters works here at Thistle Hill. I am a proud grandmother to two lovely granddaughters who are nine and two.

I like to travel when this is permitted and love Corfu in Greece where I have been on holiday for 15 years. I recently went to Las Vegas with my younger daughter, where we spent time exploring, and visited the Grand Canyon via helicopter flying over the Hoover Dam.

Rebecca Almond
Rebecca AlmondJob Title:Admin AssistantJoined: 2026

Hi, my name is Rebecca, and I am the Admin Assistant here at Thistle Hill Care Home. I joined the team in 2026, previously working in care for the last 20 years. Joined the team to support with all aspects of the administration of the home to ensure it runs smoothly.

Providing excellent customer service is something I thrive on, going above and beyond for relatives and their families.

In my spare time, I spend time with my 5 grandchildren and love horse riding.

Joe Hardisty
Joe HardistyJob Title:PhysiotherapistJoined: 2024

Joe is our wonderful in-house Physiotherapist at Thistle Hill Care Home. Joe is a very popular member of the team and residents love him. Joe is not only busy at work, he has a very busy time at home with two little ones - a boy and a girl, who he is so proud of. When he gets a minute to himself, Joe chills out by watching the football and playing football. Joe likes to do a bit of running and plays the piano.

Ewelina Sadowska
Ewelina SadowskaJob Title:Head ChefJoined: 2008

I love to get to know our residents, creating wonderful, wholesome dishes for them to enjoy. Understanding their individual nutrition and dietary needs is very important, and we take great pride in knowing the food we serve helps to improve residents' well-being here at the home.

Stephen Walls
Stephen WallsJob Title:Head of MaintananceJoined: 1994

Stephen is responsible for maintaining the environment and equipment within Thistle Hill, thereby ensuring the comfort, safety and well-being of our residents.

Amber Newband
Amber NewbandJob Title:Activities LeadJoined: 2026
My name is Amber Newband, and I’m excited to be joining Thistle Hill as the new Activities Lead. I previously worked as a teacher’s assistant at a local school, where I gained experience supporting learning and engaging with Children.

I’m looking forward to bringing that passion into my work here and creating meaningful, enjoyable activities for everyone.

In my spare time, I enjoy working in my art studio and painting with watercolours.

I’m really looking forward to getting to know and working with the residents and families. If you see me around, please feel free to say hello!

Jean Durrant
Jean DurrantJob Title:Resident AmbassadorJoined: 2014

My name is Jean, and I have lived at Thistle Hill since 2014. The carers are so good to me, and they feel like a second family.

The care team are always there for me, and no ask for help is ever too big or small.

I take great pride in being the Resident Ambassador. Every day I like to say good morning to everyone and make everybody a cup of tea or coffee.

I really enjoy helping in the office and welcoming guests as they come into the reception.

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