Barchester Thistle Hill Care Home

Thistle Hill, Knaresborough HG5 8LS
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9.3 63 Reviews
  • Barchester Thistle Hill Care Home, Knaresborough
Thistle Hill Care Home provides high-quality 24-hour nursing and specialist dementia care in its dedicated Memory Lane Community.

The home offers skilled care for younger people with physical disabilities, acquired brain injuries, and has close links with the Multiple Sclerosis Society.

The aim is to improve the quality of life for every resident by providing care in a safe and homely environment.

The team of highly qualified staff focus on the individual needs of residents using bespoke care plans, which are regularly reviewed.

This dedication can be seen across all aspects of life within the home, from cooking and hospitality to the social activities and events programme. Life at Thistle Hill is truly tailored to meet the variety of needs and interests of each resident.

The home is ideally situated on the edge of the Yorkshire Dales near the market town of Knaresborough and the spa town of Harrogate.

There are plenty of local amenities and visitors are always welcome, so why not call in and arrange a visit to see all that Thistle has to offer?

The home understands that looking for care can be a daunting process and are here to provide residents with the help and support needed.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1871

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Thistle Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mandy Scott (Manager)

Local Authority / Social Services

Admission Criteria

  • Young disabled people 18-65/Elderly Frail/Dementia Care
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Barchester Thistle Hill Care Home Reviews (63)

9.3

Barchester Thistle Hill Care Home has a Review Score of 9.3 (9.322) out of 10, based on 12 reviews in the last 2 years.
Over all time Barchester Thistle Hill Care Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Thistle Hill Care Home
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Total of 63, showing 21-40
Review from L S (Daughter of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was only with you for a few months before he passed away. The care he received from your staff was outstanding, he was treated with care and compassion and nothing was too much trouble. I am very grateful for everything that your staff did for my dad over those few months he was with you, the
Father's Day celebration and Jubilee celebrations were well organised and led by your lovely activities coordinator.
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words. I will pass this on to the staff team.
I am happy your dad enjoyed the celebrations with us.

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Review from V B (Wife of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, lovely staff.
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words, I will pass this on to our staff team.

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Review from J L (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made both my parent's last year/months easy. Treated with care and dignity. Palliative care for my mum was outstanding, working closely with the NHS Palliative care team.
On a personal note, all front-facing, admin and management were a lovely friendly group of people I consider friends. Thank you
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind comments. We work hard to ensure that people have a dignified end-of-life journey.
I will pass your kind words on to the team.

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Review from C B (Daughter-in-law of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law received end-of-life care, and it couldn't have been better. He loved his garden and had a lovely view from his window of the grounds. The staff were excellent, and nothing was too much trouble. The only thing I didn't really agree with was being given this review to fill in on leaving
the care home just after my father-in-law had passed away; it would have been better to post it.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J S (Husband of Resident) published on 30 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife spent five months in Thistle Hill and was extremely well cared for, given her sometimes stubborn and erratic mental behaviour. She received good personal interaction with most staff members who became her friends and walk out to go home 28/02/22.
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words; your wife was a pleasure to support.

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Review from J H (Daughter of Resident) published on 30 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, clean room, patient staff, good meals.
Reception and management very helpful.
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind comments; I will pass these on to the staff, who will appreciate your kind words.

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Review from Val S (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the last 7-months of her life at Thistle Hill. I was nervous about her going there as I did not know the care home at all, and it was during the period of lockdowns, so I could not visit in advance. However, my nervousness was unfounded, and I found the home to be a bright, welcoming place
with caring staff. Mum had a lovely room. There did seem to be plenty of activities, though unfortunately, Mum's mental health had deteriorated to such an extent she would not always join in. Mum passed away in the home in November. The staff had always been so kind to Mum and to me, never more so than in those final days and hours. They treated her with dignity and as if she were their own family member. I will always be grateful to them.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Please accept our condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from P L (Son of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the quality of care being provided for my mother. All the staff at Thistle Hill are very committed and helpful, always put the resident first. They have kept going so well during the most difficult of times and I'm extremely grateful for their dedication, kindness and loyalty to the
home.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A K (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was only with you for a little no more than 2 weeks before sadly passing away. During that time he received the best care we could have asked for. The staff were extremely comforting, kind, understanding and helpful and most of all caring. We as a family thank you. Also, the care and love you
showed to my mum was so lovely.
Thank you again.
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words, which I will pass on to the staff team. Not only are we here for our residents but we like to offer support and care to our relatives and visitors.

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Review from V G (Wife of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the excellent care you gave to my husband during the short time he was with you. I am very grateful for all you did for him and the friendliness you showed me and my family. Thank you for everything.
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words we enjoyed having him with us even if it was for a short time. I will pass your comments on to the staff team.

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Review from Aileen S (Partner of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
To write a review after the long months of Covid, it is extremely hard. Having been unable to visit for such a long time, but we came through, visits started again#, My partner isn't always fit for outdoor visits and getting a bedroom visit is at a premium. I only managed one a week re:- availability.
Until a member of staff came down with Covid and we're back to no visits again. When it comes to care I feel he is well looked after. A lovely job on refreshment at the home.
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you, it has been a difficult time and we do try to get everyone at least one visit per week. As soon as we are able the home will reopen to visitors and we look forward to seeing everyone again.

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Review from Pippa W (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service provided.
Dad seems quite happy, thank you.
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words, I will pass this onto the team.

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Review from Helen R (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, battling with Alzheimer's, spent the last 13 months of her life at Thistle Hill, Deighton unit, where the team looked after her with extraordinary care and dedication. Of course throughout this time they had to battle with the pandemic and the various restrictions that came with that, particularly
for families trying to see and be with their loved ones. The team were very supportive, as best they possibly could be, through these difficult times and I would really recommend them to anyone looking for a similar care setting.
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words which I will pass onto the team on Deighton. It has been a difficult time for everyone and we are grateful for the support we have received from our families.

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Review from John T (Friend of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a person who visits my friend weekly. We have found over the couple of years, the home gives absolute first class service to their patient and treats visitors with respect and understanding. A first-class nursing home in a lovely setting.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Dawn L (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my dad every week at Thistle Hill in a Covid safe environment. He always looks so well cared for and happy even though he misses us terribly. The staff are amazing to my dad and he loves them all. I can feel I could not be more thankful that York County Council found a place for my dad at Thistle
Hill, and I cannot recommend it highly enough. Thank you to all of the staff.
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words. We are very happy to be welcoming visitors back into the home as we know the residents have missed their loved ones.

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Review from S W (Wife of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident at Thistle Hill for almost 2 years. He suffers from mixed dementia and after having a stroke, had to leave his previous care home. I have nothing but praise for the staff, who have looked after my husband with kindness, respect and understanding. The care they have given
him has been excellent, nothing is too much trouble. Although he is no longer able to join in the entertainment, there is plenty on offer - a brilliant job has been done in these strange times. I would have no hesitation in recommending Thistle Hill.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J M (Sister of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are great and very helpful. I just wish there was more physio support to help my brother to walk again and get his arm moving and also more support to help him recover further from his brain damage. We can't wait until we can take him out again and give him a huggle.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J E (Daughter of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my father gets on a daily basis is excellent. Staff are supportive and caring and have been excellent during Covid-19. Our father is happy, and all his health and social needs are met. We cannot be more thankful for everything he experiences. This is a fabulous place for those with additional
needs to live. Our only gripe would be in relation to management.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Barbara B (Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a home from home. I am very happy here. The staff are kindness itself and nothing is too much trouble for them. I enjoy the food and every day here.
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words I will of course pass these onto the staff team, they always appreciate compliments. One of our main aims is to make the home as homely as we can and we are pleased you find it a home from home.

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Review from C P (Son of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thistle Hill and staff is a wonderful home for my dad, he has dementia and Parkinson's and he has come close to dying a couple of times, both times he has bounced back from the brink thanks to the excellent care provided. It's a really lovely home and I feel my dad is at peace here. The staff and management
are all really nice and polite at all times.
Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Treated with Dignity
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Current Review Score: 9.3 (9.322)

Overview of Review Score

The Review Score of 9.3 (9.322) out of 10 for Barchester Thistle Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.616 for Barchester Thistle Hill Care Home is calculated as follows: ( (90 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 138 Ratings = 4.616
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.706 Points relating to the number of positive Reviews for Barchester Thistle Hill Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 12 Positive Reviews ÷ 17 = 0.706
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

Mandy

Mandy Scott

Job Title: General Manager

Hi, my name is Mandy and I am General Manager here at Thistle Hill. Welcome to our website!


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I have more than 20 years of experience in the care sector and started my career working with people with learning disabilities. I have managed domiciliary care agencies as well as nursing dementia homes. I have also been an area manager for over 10 years bringing a wealth of experience to the home.


I look forward to welcoming you to our home.

Abey

Abey Joseph

Job Title: Home Deputy Manager Joined: 2018

I trained as an adult nurse in India. I worked as a critical care nurse in the Middle East for 18 years before joining Thistle Hill in 2018.

Debbie

Debbie Hudson

Job Title: Home Administrator Joined: 2018

Hi, my name is Debbie and I have been working at Thistle Hill since 2020 and started as a part-time admin assistant which I loved, however, the chance to become an administrator has recently arisen and I was appointed and started this position which is full-time in June. I am really enjoying my new position.


I like to spend my spare time with my family I have two grown-up daughters both of whom are nurses.


One of my daughters works here at Thistle Hill. I am a proud grandmother to two lovely granddaughters who are nine and two.


I like to travel when this is permitted and love Corfu in Greece where I have been on holiday for 15 years. I recently went to Las Vegas with my younger daughter, where we spent time exploring, and visited the Grand Canyon via helicopter flying over the Hoover Dam.

Kimberley

Kimberley Reeve

Job Title: Activities Co-ordinator Joined: 2025

Hi my name is Kim, Activities Coordinator, and here at Thistle Hill our life enrichment programme is varied, providing choice for our residents and incorporating their interests and hobbies.  We all know that keeping active is important. We have created a wonderful culture within Thistle Hill, and we work together to give residents the best possible experience.

Joe

Joe Hardisty

Job Title: Physiotherapist Joined: 2024

Joe is our wonderful in-house Physiotherapist at Thistle Hill Care Home. Joe is a very popular member of the team and residents love him. Joe is not only busy at work, he has a very busy time at home with two little ones - a boy and a girl, who he is so proud of. When he gets a minute to himself, Joe chills out by watching the football and playing football. Joe likes to do a bit of running and plays the piano.

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