Submit a Review for Primrose House Care Home
2 Crowhall Lane, Felling, Gateshead, NE10 9PU
View full details of Primrose House Care HomeLatest Reviews for Primrose House Care Home
12 March 2026
My mother has nearly one year in Primrose, Felling, Gateshead. Teething trouble at first but she is very settled now. The staff love her singing, though me and my sister didn't want to let her go, we feel it was the best decision for her needs.
09 March 2026
My mam is well cared for and the staff do genuinely seem to care for her. The third floor has recently been decorated and it's lovely and bright and clean. The food is always well presented and my mam always seems to enjoy her meals. My mam is always well presented and clean.
Staff are always
welcoming.
17 February 2026
As said in my previous review of Primrose House most of the staff are great, very friendly and genuinely care for residents, however he has deteriorated very quickly and probably needs more care than when he first went in, his room is awful now and very run down as most of the building is, its very
outdated and to be fair to the cleaning staff who do an amazing job they aren't responsible for the upkeep and maintenance of the place. Im aware that the 3rd floor is being decorated but I do hope thats not all that is being done, this seems to be taking a very long time. Im hoping my partner can be moved to a cleaner and more pleasant room and more of his care needs be met. Im afraid my opinion of the managers (NOT the senior carers) is not a good one, i feel they do not interact with the residents and its left to the carers and staff who do an outstanding job.
17 February 2026
Staff attentive and friendly. My brother has only been in the home two weeks so it is difficult to give a full assessment.
17 February 2026
Room and toilet kept very clean. Everything is to a good order.
05 February 2026
The staff are very knowledgeable and caring, nothing is too much trouble. They are always there to support and help you. The meals are delicious and very nutritious. It is like being part of a new big family.
05 February 2026
Primrose Care Home is possibly the worst care home in the North East. It is dirty, dated and has rudest staff I've ever known. The staff don't know the meaning of care. Items of my relative have gone missing. For example her glasses (2 pairs ) are nowhere to be seen but my relative cannot leave her
room so it can't be down to her that they have gone missing. The manager doesn't do anything to resolve any issues we have raised with her. Over the last few visits I have witnessed staff members put my relative in danger, which is not acceptable.
27 January 2026
My friends mum has been in the care of Primrose House Care Home, 2 Crowhall Lane, Felling, Gateshead, for some time now.
The staff are consistently attentive, patient, and genuinely caring. They take the time to understand her needs, treat her with dignity, and make sure she feels comfortable.
What a fantastic home and team you have here! You guys are doing an amazing job.
20 January 2026
Care home always seems clean and tidy, staff are pleasant and friendly. Always ask if you would like a cup of tea. In summer if required the patients are taken out in wheelchair. The staff try to keep patients occupied with colouring in, jigsaws, games etc. The patient I visit is fed through tube so
cannot comment on food or drink. Always seems to be done with care.
20 January 2026
Can't fault the home at since my mam moved there I've noticed a massive difference in her and she is well looked after and all her needs are met she's eating and drinking well and the staff always engage with her
15 January 2026
My mother-in-law has only been in Primrose House Care Home or 12 weeks - initially on respite care placement.
Management have kept us informed of her progress and any day to day concerns. They have listened and acted upon any family concerns.
15 January 2026
Myself and my husband visit his mum usually every 3 weeks or so, his mum always appears to very well looked after, and happy in her surroundings. The home is always clean and tidy, her bedroom is cosy and warm. I would definitely recommend it to any one looking to house their relatives in their
later years.
14 January 2026
My brother has been at Primrose House for 4 years now and the care he has recieved in that time has been excellent. He is always clean, recieves his medication on time.
His room is clean as are the rest of the facilities.
The staff are amazing. Always friendly and welcoming from the office and
reception team to the carers themselves.
There is entertainment and activities throughout the year for the residents.
He has been in other homes before but this is the best one.
14 January 2026
At time of review my mother has been a resident for 12 weeks. This was initially a 5-6 week emergency respite placement. The staff have coped well, settling her in after initial traumatic placement. Home is playing catch-up to some degree because mothers condition was worse than thought. Rooms okay
but en-suite not available. Cannot comment on food or activities as have not sampled/ observed
14 January 2026
I had visited my mum in the home & there was a resident man hand jested me over to him, which I did & he grabbed me down below & don't feel anything was done about it, after social services called the home nothing was done & then the manager asked speak to me so she could do something about, I had
already previously spoken to her about this.
Mum was in hospital in October & was put on Mushy food but the Hospital had advised the home in November she could star eating bite size food, the home never adhered to this so I had to call the Hospital again last week & they called the home to tell them again.
I ordered a wig for mum from on 17th November & again nothing was done, I called the Dr's again & they said they sent it straight out, the home said the hadn't received, I find that very strange.
I do think the rooms need a little updated with more shower rooms.
16 December 2025
My dad has been a resident in Primrose house since July as he was unstable on his feet and his Alzheimer's was getting worse. He is well looked after on floor 2 the staff are excellent and always friendly. We can't fault the care he is given and feel reassured he is looked after.
16 December 2025
My Dad is in Primrose house and is well taken care of. The staff are lovely and always helpful and we even have few laughs and even sing alongs. We were so worried when he first went in but soon reassured he was ok.
10 September 2025
My dear old uncle has never been one for looking after himself, and in the months before we intervened, we were very worried about him. He had become a shadow of his former self and refused all help at home - even turning carers away at the door. With the support of Gateshead Council's adult social
care team, we finally encouraged him to consider residential care, and in summer 2024 he moved into Primrose House.
We were nervous at first. A year on, I can honestly say he has thrived. The staff at Primrose have been wonderful - patient, kind, and genuinely caring. They treat him with dignity and have brought out a happier, healthier version of him that we feared was lost.
For us as a family, the peace of mind has been priceless. Primrose has given my uncle not just care, but a real home that he shares with his new friends. A true supportive, family atmosphere.
Thank you Primrose, your carers are wonderful. A special thanks to one man, he is the heartbeat of that home. Lovely man!
16 April 2025
I was a little worried about my mam going into Primrose House, as I had heard bad things about this place, am pleased I have been proved wrong, its 10 out of 10 from me the staff are excellent they no there job and keep me up to date always.
07 March 2025
There is always a good atmosphere on my grandad's floor. The staff are always welcoming and great with my grandad. Grandad always looks clean and happy when I visit him which means a lot to me, the past few years have been hard when it comes down to my grandad's diagnosis but with the staff here
looking after him, I can now relax and sleep at night. Thank you to all the staff who are looking after him.
Latest Reviews for Primrose House Care Home
12 March 2026
My mother has nearly one year in Primrose, Felling, Gateshead. Teething trouble at first but she is very settled now. The staff love her singing, though me and my sister didn't want to let her go, we feel it was the best decision for her needs.
09 March 2026
My mam is well cared for and the staff do genuinely seem to care for her. The third floor has recently been decorated and it's lovely and bright and clean. The food is always well presented and my mam always seems to enjoy her meals. My mam is always well presented and clean.
Staff are always
welcoming.
17 February 2026
As said in my previous review of Primrose House most of the staff are great, very friendly and genuinely care for residents, however he has deteriorated very quickly and probably needs more care than when he first went in, his room is awful now and very run down as most of the building is, its very
outdated and to be fair to the cleaning staff who do an amazing job they aren't responsible for the upkeep and maintenance of the place. Im aware that the 3rd floor is being decorated but I do hope thats not all that is being done, this seems to be taking a very long time. Im hoping my partner can be moved to a cleaner and more pleasant room and more of his care needs be met. Im afraid my opinion of the managers (NOT the senior carers) is not a good one, i feel they do not interact with the residents and its left to the carers and staff who do an outstanding job.
17 February 2026
Staff attentive and friendly. My brother has only been in the home two weeks so it is difficult to give a full assessment.
17 February 2026
Room and toilet kept very clean. Everything is to a good order.
05 February 2026
The staff are very knowledgeable and caring, nothing is too much trouble. They are always there to support and help you. The meals are delicious and very nutritious. It is like being part of a new big family.
05 February 2026
Primrose Care Home is possibly the worst care home in the North East. It is dirty, dated and has rudest staff I've ever known. The staff don't know the meaning of care. Items of my relative have gone missing. For example her glasses (2 pairs ) are nowhere to be seen but my relative cannot leave her
room so it can't be down to her that they have gone missing. The manager doesn't do anything to resolve any issues we have raised with her. Over the last few visits I have witnessed staff members put my relative in danger, which is not acceptable.
27 January 2026
My friends mum has been in the care of Primrose House Care Home, 2 Crowhall Lane, Felling, Gateshead, for some time now.
The staff are consistently attentive, patient, and genuinely caring. They take the time to understand her needs, treat her with dignity, and make sure she feels comfortable.
What a fantastic home and team you have here! You guys are doing an amazing job.
20 January 2026
Care home always seems clean and tidy, staff are pleasant and friendly. Always ask if you would like a cup of tea. In summer if required the patients are taken out in wheelchair. The staff try to keep patients occupied with colouring in, jigsaws, games etc. The patient I visit is fed through tube so
cannot comment on food or drink. Always seems to be done with care.
20 January 2026
Can't fault the home at since my mam moved there I've noticed a massive difference in her and she is well looked after and all her needs are met she's eating and drinking well and the staff always engage with her
15 January 2026
My mother-in-law has only been in Primrose House Care Home or 12 weeks - initially on respite care placement.
Management have kept us informed of her progress and any day to day concerns. They have listened and acted upon any family concerns.
15 January 2026
Myself and my husband visit his mum usually every 3 weeks or so, his mum always appears to very well looked after, and happy in her surroundings. The home is always clean and tidy, her bedroom is cosy and warm. I would definitely recommend it to any one looking to house their relatives in their
later years.
14 January 2026
My brother has been at Primrose House for 4 years now and the care he has recieved in that time has been excellent. He is always clean, recieves his medication on time.
His room is clean as are the rest of the facilities.
The staff are amazing. Always friendly and welcoming from the office and
reception team to the carers themselves.
There is entertainment and activities throughout the year for the residents.
He has been in other homes before but this is the best one.
14 January 2026
At time of review my mother has been a resident for 12 weeks. This was initially a 5-6 week emergency respite placement. The staff have coped well, settling her in after initial traumatic placement. Home is playing catch-up to some degree because mothers condition was worse than thought. Rooms okay
but en-suite not available. Cannot comment on food or activities as have not sampled/ observed
14 January 2026
I had visited my mum in the home & there was a resident man hand jested me over to him, which I did & he grabbed me down below & don't feel anything was done about it, after social services called the home nothing was done & then the manager asked speak to me so she could do something about, I had
already previously spoken to her about this.
Mum was in hospital in October & was put on Mushy food but the Hospital had advised the home in November she could star eating bite size food, the home never adhered to this so I had to call the Hospital again last week & they called the home to tell them again.
I ordered a wig for mum from on 17th November & again nothing was done, I called the Dr's again & they said they sent it straight out, the home said the hadn't received, I find that very strange.
I do think the rooms need a little updated with more shower rooms.
16 December 2025
My dad has been a resident in Primrose house since July as he was unstable on his feet and his Alzheimer's was getting worse. He is well looked after on floor 2 the staff are excellent and always friendly. We can't fault the care he is given and feel reassured he is looked after.
16 December 2025
My Dad is in Primrose house and is well taken care of. The staff are lovely and always helpful and we even have few laughs and even sing alongs. We were so worried when he first went in but soon reassured he was ok.
10 September 2025
My dear old uncle has never been one for looking after himself, and in the months before we intervened, we were very worried about him. He had become a shadow of his former self and refused all help at home - even turning carers away at the door. With the support of Gateshead Council's adult social
care team, we finally encouraged him to consider residential care, and in summer 2024 he moved into Primrose House.
We were nervous at first. A year on, I can honestly say he has thrived. The staff at Primrose have been wonderful - patient, kind, and genuinely caring. They treat him with dignity and have brought out a happier, healthier version of him that we feared was lost.
For us as a family, the peace of mind has been priceless. Primrose has given my uncle not just care, but a real home that he shares with his new friends. A true supportive, family atmosphere.
Thank you Primrose, your carers are wonderful. A special thanks to one man, he is the heartbeat of that home. Lovely man!
16 April 2025
I was a little worried about my mam going into Primrose House, as I had heard bad things about this place, am pleased I have been proved wrong, its 10 out of 10 from me the staff are excellent they no there job and keep me up to date always.
07 March 2025
There is always a good atmosphere on my grandad's floor. The staff are always welcoming and great with my grandad. Grandad always looks clean and happy when I visit him which means a lot to me, the past few years have been hard when it comes down to my grandad's diagnosis but with the staff here
looking after him, I can now relax and sleep at night. Thank you to all the staff who are looking after him.