Primrose House

2 Crowhall Lane, Felling, Gateshead NE10 9PU

Group: Exclusive Care Group

Person in charge: John Horn (Home Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Single Rooms: 61

Shared Rooms: 2

Rooms with ensuite WC: 6

Facilities & Services: Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Primrose House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Primrose House has a Review Score of 8.7 (8.689)

The Review Score of 8.7 (maximum of 10) for Primrose House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Primrose House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.958 for Primrose House is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.731 Points relating to the number of positive Reviews for Primrose House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 3 Reviews ÷ 13 Target = 0.231

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Primrose House?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Primrose House

  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

Once again I have nothing but praise for the staff and the pleasant, clean surroundings at Primrose House. The food is of an excellent quality and the social events are very entertaining.

How likely would you be to recommend Primrose House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We find the home is very clean and tidy. The staff are very helpful and friendly. They carry out their duties very well and give the residents a great deal of care. The staff also look after the resident's needs as regards to cleanliness and hygiene. The home is always bright and makes family and visitors very welcome. The atmosphere in the home makes visiting easy and relaxing.

How likely would you be to recommend Primrose House? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This Home runs to a very high standard of care, the building is quite old doesn't have "mod cons/big tv" But the thoughtfulness, caring approach of the staff makes up for that. Rooms are an adequate size and nicely decorated, (I personally have only been on 1st floor) there is a large lounge getting lots of daylight and sunshine, the atmosphere is a happy one, staff constantly engaging in chat/asking residents how they are.
They go out of their way to welcome family and friends visiting, it is a well-run home and creates a safe very caring environment for residents, varying activities for residents, bingo, quizzes, singers, creative and more. This is, in my opinion, has a very high standard of care, secure entrances, good food, very high standard of cleanliness (no "care home odour"), wonderful Manager and staff who are professional, caring, friendly and genuinely seem to enjoy their job. To place a loved one in care is stressful but Primrose House gives family total peace of mind.

How likely would you be to recommend Primrose House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

jennifer Houghton, Director at Primrose House responded to this review on 10 Feb 2017:

It is wonderful to hear such positive comments. The manager and staff are a marvellous team who constantly try to make a resident feel as comfortable and homely as possible.
Thank you for such lovely feedback.

The care home takes care of my 90 year old mother. The staff are all amazing, they always have time to talk to you regarding any concerns. They keep us informed as to how mum is and what is happening with her care.
My mother is happy in Primrose House and well looked after. My mother takes part in the activities that are available. She has been in this care home for more than 4 years - that is how happy we all are!!

How likely would you be to recommend Primrose House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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