Primrose House Care Home

2 Crowhall Lane, Felling, Gateshead NE10 9PU
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9.2 47 Reviews
  • Primrose House Care Home, Gateshead
Situated in Felling, Gateshead, Primrose House Care Home offers residential and nursing care for up to 65 adults.

With an experienced and compassionate team, residents receive personalised care designed around their individual needs and requirements. The team strive to create a positive and welcoming environment, aiming to ease residents and their loved ones into life at the home.

Inside Primrose House there are well presented bedrooms and spacious living and dining areas. Outside there is a garden space for residents to enjoy as well as ample parking for visitors.
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Care Provided by Primrose House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £950
  • Self-Funded Residential Dementia Care: from £1050
  • Self-Funded Nursing Care: from £1050
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1050

These prices are only a guideline, please contact Primrose House Care Home to find out the exact price for your requirements.

Contact Primrose House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Primrose House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amanda Cavanagh (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Parking

  • Ample parking front and back

Primrose House Care Home Reviews (47)

9.2

Primrose House Care Home has a Review Score of 9.2 (9.241) out of 10, based on 18 reviews in the last 2 years.
Over all time Primrose House Care Home has 47 reviews.

Overall Experience
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Reviewer Connection to Primrose House Care Home
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Review from Anne T (Ex Family Member) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home always seems clean and tidy, staff are pleasant and friendly. Always ask if you would like a cup of tea. In summer if required the patients are taken out in wheelchair. The staff try to keep patients occupied with colouring in, jigsaws, games etc. The patient I visit is fed through tube so
cannot comment on food or drink. Always seems to be done with care.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Kerry M (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't fault the home at since my mam moved there I've noticed a massive difference in her and she is well looked after and all her needs are met she's eating and drinking well and the staff always engage with her
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Review from S W (Daughter-in-law of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law has only been in Primrose House Care Home or 12 weeks - initially on respite care placement.
Management have kept us informed of her progress and any day to day concerns. They have listened and acted upon any family concerns.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Debra O (Daughter-in-law of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my husband visit his mum usually every 3 weeks or so, his mum always appears to very well looked after, and happy in her surroundings. The home is always clean and tidy, her bedroom is cosy and warm. I would definitely recommend it to any one looking to house their relatives in their later
years.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Dorothy B (Sister of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at Primrose House for 4 years now and the care he has recieved in that time has been excellent. He is always clean, recieves his medication on time.
His room is clean as are the rest of the facilities.
The staff are amazing. Always friendly and welcoming from the office and reception
team to the carers themselves.
There is entertainment and activities throughout the year for the residents.
He has been in other homes before but this is the best one.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from K W (Son of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At time of review my mother has been a resident for 12 weeks. This was initially a 5-6 week emergency respite placement. The staff have coped well, settling her in after initial traumatic placement. Home is playing catch-up to some degree because mothers condition was worse than thought. Rooms okay
but en-suite not available. Cannot comment on food or activities as have not sampled/ observed
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Pam S (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
I had visited my mum in the home & there was a resident man hand jested me over to him, which I did & he grabbed me down below & don't feel anything was done about it, after social services called the home nothing was done & then the manager asked speak to me so she could do something about, I had already
previously spoken to her about this.
Mum was in hospital in October & was put on Mushy food but the Hospital had advised the home in November she could star eating bite size food, the home never adhered to this so I had to call the Hospital again last week & they called the home to tell them again.
I ordered a wig for mum from on 17th November & again nothing was done, I called the Dr's again & they said they sent it straight out, the home said the hadn't received, I find that very strange.
I do think the rooms need a little updated with more shower rooms.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you for sharing your feedback. We're truly sorry to hear about your concerns and want to assure you they are being taken seriously. We would welcome the opportunity for you to speak directly with the Home Manager, who can help address and resolve any concerns as quickly as possible. The wellbeing of our residents is our highest priority, and we remain fully committed to delivering the high standard of care we are known for.
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Review from Marian L (Partner of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
The care home staff are great and very friendly and professional however I find the building and rooms are very dated and old fashioned, they are in need of a lot of renovation in most places especially the residents rooms
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Shirley B (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident in Primrose house since July as he was unstable on his feet and his Alzheimer's was getting worse. He is well looked after on floor 2 the staff are excellent and always friendly. We can't fault the care he is given and feel reassured he is looked after.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Sarah B (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is in Primrose house and is well taken care of. The staff are lovely and always helpful and we even have few laughs and even sing alongs. We were so worried when he first went in but soon reassured he was ok.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Barry S (Nephew of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear old uncle has never been one for looking after himself, and in the months before we intervened, we were very worried about him. He had become a shadow of his former self and refused all help at home - even turning carers away at the door. With the support of Gateshead Council's adult social
care team, we finally encouraged him to consider residential care, and in summer 2024 he moved into Primrose House.
We were nervous at first. A year on, I can honestly say he has thrived. The staff at Primrose have been wonderful - patient, kind, and genuinely caring. They treat him with dignity and have brought out a happier, healthier version of him that we feared was lost.
For us as a family, the peace of mind has been priceless. Primrose has given my uncle not just care, but a real home that he shares with his new friends. A true supportive, family atmosphere.
Thank you Primrose, your carers are wonderful. A special thanks to one man, he is the heartbeat of that home. Lovely man!
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from W B (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a little worried about my mam going into Primrose House, as I had heard bad things about this place, am pleased I have been proved wrong, its 10 out of 10 from me the staff are excellent they no there job and keep me up to date always.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind and honest review! Your feedback means a lot to the team!
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Review from T P (Granddaughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is always a good atmosphere on my grandad's floor. The staff are always welcoming and great with my grandad. Grandad always looks clean and happy when I visit him which means a lot to me, the past few years have been hard when it comes down to my grandad's diagnosis but with the staff here looking
after him, I can now relax and sleep at night. Thank you to all the staff who are looking after him.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words. We're truly honored to care for your grandad and are so glad to hear that he's happy, well looked after, and comfortable. It means the world to us to know that our team's efforts bring you peace of mind. We'll continue to provide the best care possible, and we're grateful for your trust in us.
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Review from Barbara T (Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent! The staff are excellent, they take care of all of my needs. They are very friendly and helpful and I am glad I live here.
All of the facilities are good. I enjoy being in the lounge and mixing with other residents. The home frequently bring in singers and I like to see the therapy dog each
week.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you for your wonderful feedback! Your kind words mean a lot to us!
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Review from Gaynor K (Daughter of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff. Really happy that Dad is being cared for well. He's also happy with the food, so we have no complaints at all with his treatment.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you for your wonderful feedback! Your kind words mean a lot to us!
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Review from Steven F (Friend of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My friend moved into Primrose House 13 months ago and has settled in ok. The staff have been great with him, but they do seem to have a regular turnover of staff (carers), which is hard for my friend to understand and get used to. The home itself is showing signs of age, the lift broke down and was
out of order for 3/4 weeks, he needs a wheelchair so was stuck on the third floor and couldn't get out, there were issues with the toilet/shower door which rendered the toilet/shower unusable for a number of days. His room does have great views and is kept clean, he spends all of his time in his room, as he is not very sociable, and the staff check on him regularly and keep him topped up with tea or coffee with biscuits. My friend does have issues at meal times, mainly due to his dental issues, and often sends his food back. Maybe diet requirements could be looked into.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you for your feedback. We're glad to hear that your friend has settled in and that the staff have been great with him. We apologise for the issues with the lift and the toilet/shower, and we'll take steps to address them. We'll also look into his dietary needs to ensure he's comfortable at mealtimes. Thank you for bringing these concerns to our attention.
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Review from Julia L (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been brilliant in looking after Mum and giving her the support she needs. All the staff are friendly and caring.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you for your lovely feedback. We're so pleased to hear that Mum is receiving the care and support she needs. Our team is dedicated to providing a friendly, caring environment, and we truly appreciate your trust in us.
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Review from K O (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are happy with this place. My dad, even though he speaks a different language, is happy with his stay here.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you for your kind feedback. We're so glad to hear that your father is happy, and we're proud to provide a welcoming environment for all our residents, no matter their language or background!
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Review from Susan L (Daughter of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Primrose House in early August this year, when we could no longer care for him at home.
He was poorly and because of his condition exhibited some challenging behaviour.
The manager and deputy manager were welcoming and skilled at dealing with Dad and putting us all at ease.
Dad
soon entered end-of-life Care at Primrose.
The manager and deputy manager and their teams of carers and nursing staff were amazing. They all provided Dad with cheerful, professional and dignified care during his last few weeks.
My son and I did shifts of sitting with my dad during his final days and we are forever grateful for the support we received from all the staff. Nothing was too much trouble.
This was a very stressful and difficult time for us all as a family but we feel lucky to have found Primrose House. Dad was looked after very well there in his final few weeks.
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Review from P W (Wife of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was the first time my husband had been in respite care. I was most concerned about his welfare/well-being and acceptance of his situation. On my unannounced initial enquiry visit, I was met by staff who were passionate about their work and were freely shown around the home without having any prior
invitation. My fears were unfounded, he was well looked after in all aspects of care and even left his visitor on their own to go and sit with his 'new friend'. The staff were compassionate, polite and friendly, knowing everybody by name. He has joined in the activities provided and the home was clean, bright and welcoming. 100% recommended.
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Current Review Score: 9.2 (9.241)

Overview of Review Score

The Review Score of 9.2 (9.241) out of 10 for Primrose House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.366 for Primrose House Care Home is calculated as follows: ( (111 Excellents x 5) + (69 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 205 Ratings = 4.366
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Primrose House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (1)

Amanda

Amanda Cavanagh

Job Title: Registered Manager Joined: 2023

Amanda began her career in 1987, qualifying as a nurse in 1990. She predominantly worked in the NHS in Day surgery, theatres and with outpatients.


Amanda had a specific love for spinal surgery and assisted the Queen Elizabeth Hospital in bringing their first spinal fusion patients into the then-North East Surgery Centre.


She attended Northumbria University, where she completed her Diploma in Health Education in 2003, completed her mentorship training in 2005 and her degree in 2014.


Amanda changed her focus to concentrate on getting back to basics and providing the love and care that the elderly deserved. She entered social care in 2017 as a Deputy Manager and then became Manager in 2018.


Amanda enjoys studying and has since completed her IOSH training in 2021. She is passionate about people and loves spending time with family and especially her grandson.


Amanda enjoys travelling, foreign holidays and keeping fit.

Frequently Asked Questions about Primrose House Care Home

What types of Care is Primrose House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Primrose House Care Home have?

There are 65 Single Rooms.

What are the Facilities & Services at Primrose House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose House Care Home to the centre of Gateshead?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House Care Home to verify any information. View our terms and conditions. Primrose House Care Home has an Enhanced Service - more info.