Primrose House Care Home

2 Crowhall Lane, Felling, Gateshead NE10 9PU
Submit a Review
9.6 37 Reviews
  • Primrose House Care Home, Gateshead
Situated in Felling, Gateshead, Primrose House Care Home offers residential and nursing care for up to 65 adults.

With an experienced and compassionate team, residents receive personalised care designed around their individual needs and requirements. The team strive to create a positive and welcoming environment, aiming to ease residents and their loved ones into life at the home.

Inside Primrose House there are well presented bedrooms and spacious living and dining areas. Outside there is a garden space for residents to enjoy as well as ample parking for visitors.

Show Primrose House Care Home on the Map

Care Provided by Primrose House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katie Cummin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Primrose House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £746
    • Self-Funded Residential Dementia Care from £768
    • Self-Funded Nursing Care from £997
    • Self-Funded Nursing Dementia Care from £1,018
  • (these prices are only a guideline, please contact Primrose House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking front and back


Primrose House Care Home Reviews (37)

Total of 37, showing 21-37
9.6

Primrose House Care Home has a Review Score of 9.6 (9.611) out of 10, based on 14 reviews in the last 2 years. Over all time Primrose House Care Home has 37 reviews.

Overall Experience

  • 26
  • 9
  • 1
  • 1
  • 0

Date Published

37
7
7
14
23

Review from S C (Sister of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well maintained, the staff are caring and respond quickly to any issues. The quality of care is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan W (Niece of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having not seen my aunty in two years, it is lovely to see how happy she still is. She appears to be well cared for, and the care staff who took me to her room were lovely and obviously care a lot for my aunty.

Reply from Sandra Carr, Operations Director at Primrose House Care Home

Many thanks for taking the time to give us such positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff who go above and beyond to make you feel special. Nothing too much, always wanting to make me feel happy and cared for. Having nurses on duty at all times makes you feel really safe.

Reply from Sandra Carr, Operations Director at Primrose House Care Home

Many thanks for taking the time to complete such positive feedback, we will make the staff aware of this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela H (Granddaughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose House Care Home has the most amazing staff who have become like family. All of the staff go above and beyond to keep my Nana safe and well. The manager cannot do enough for you, keeping you up to date with everything happening. She's approachable and very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare M (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely dad has been a resident for over a year now in Primrose House. The care he has received has been excellent. The staff go above and beyond with their care for dad. The meals are all well presented and look delicious. Dad is always clean and tidy and his room is excellent. All concerns are acted
upon immediately. I must mention one staff member who is great to deal with over the phone. I thoroughly recommend Primrose House and especially its musical activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Son of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with my mother's treatment. But both having Covid vaccines, it's about time was allowed more personal contact.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor H (Son-in-law of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the visit to be very pleasant. The staff is very friendly and the home is very neat and clean. Residents are very well cared for and are well looked after. The activities are very good.

Reply from Sandra Carr, Operations Director at Primrose House Care Home

Many thanks for taking the time to complete feedback. It is good to get positive feedback which we can share with the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D O (Brother of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found everyone at Primrose House are lovely and very pleasant. Go out of their way to make you and my brother so happy. The meals are very good. Well looked after.

Reply from Sandra Carr, Operations Director at Primrose House Care Home

Thank you for taking time to complete your response, much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette H (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has settled in very well since last November which makes me very happy. The staff have a lovely caring and friendly attitude which Mam loves. Any concerns have been dealt with promptly. The home has a lovely, comfortable and friendly feel to it which attracted us from the beginning.

Reply from Sandra Carr, Operations Director at Primrose House Care Home

Thank you for your kind response and we thank you for taking the time to complete the card.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V C (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mam has accessed weekly respite for nearly two years. She has multiple needs including careful provision for a level 4 pureed diet in addition to a gluten free diet.
The family feel very included in her care. All the staff are very welcoming and keep us informed of mam's welfare during the regular
respite for her and us.

Reply from Sandra Carr, Operations Director at Primrose House Care Home

Thank you for taking the time to send us a response, it is most appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen C (Son of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of mum's care is exemplary - very responsive and caring to her needs. Staff displaying professional and caring attention at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa G (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been with Primrose House for only 2 weeks. Everyone who I've spoken to caring for her have been brilliant and listens.
They are kind and not overpowering which is nice to see when someone is unwell and wants re-assurance.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay R (Granddaughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to say thank you to all the staff for your kindness and care given to my husband's grandma. She looks so well and with care and kindness given by you, I know she will continue to thrive. Thank you all.

Reply from Sandra Carr, Head of Operations at Primrose House Care Home

Thank you for taking the time to send a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T A G (Son of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the home is very clean and tidy. The staff are very helpful and friendly. They carry out their duties very well and give the residents a great deal of care. The staff also look after the resident's needs as regards to cleanliness and hygiene. The home is always bright and makes family and visitors
very welcome. The atmosphere in the home makes visiting easy and relaxing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Norman and Doreen (Husband of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again I have nothing but praise for the staff and the pleasant, clean surroundings at Primrose House. The food is of an excellent quality and the social events are very entertaining.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine (Niece of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This Home runs to a very high standard of care, the building is quite old doesn't have "mod cons/big tv" But the thoughtfulness, caring approach of the staff makes up for that. Rooms are an adequate size and nicely decorated, (I personally have only been on 1st floor) there is a large lounge getting
lots of daylight and sunshine, the atmosphere is a happy one, staff constantly engaging in chat/asking residents how they are.
They go out of their way to welcome family and friends visiting, it is a well-run home and creates a safe very caring environment for residents, varying activities for residents, bingo, quizzes, singers, creative and more. This is, in my opinion, has a very high standard of care, secure entrances, good food, very high standard of cleanliness (no "care home odour"), wonderful Manager and staff who are professional, caring, friendly and genuinely seem to enjoy their job. To place a loved one in care is stressful but Primrose House gives family total peace of mind.

Reply from jennifer Houghton, Director at Primrose House Care Home

It is wonderful to hear such positive comments. The manager and staff are a marvellous team who constantly try to make a resident feel as comfortable and homely as possible.
Thank you for such lovely feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home takes care of my 90 year old mother. The staff are all amazing, they always have time to talk to you regarding any concerns. They keep us informed as to how mum is and what is happening with her care.
My mother is happy in Primrose House and well looked after. My mother takes part in
the activities that are available. She has been in this care home for more than 4 years - that is how happy we all are!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Primrose House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Primrose House Care Home is calculated as follows: ( (110 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 162 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primrose House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Kirsty Coates

Job Title: Registered Manager

Joined: 2024

Our Home Manager is dedicated to providing the highest standards of care at Kara Healthcare. With years of experience in the care sector, they bring a compassionate and professional approach to managing the home, ensuring a warm and supportive environment for both residents and staff. Passionate about personalised care, they are committed to making a positive difference in the lives of our residents.