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Kenton Lane, Newcastle upon Tyne, NE3 3EE
View full details of Kenton ManorLatest Reviews for Kenton Manor
10 June 2026
Our mam was in a couple of other homes prior to being moved to Kenton Manor. The difference in her is wonderful to see, she is way more settled. This is all down to the staff, the way they are meeting her needs is great. It has been a journey for our family seeing our mam the way she is. The staff
have been brilliant in getting her settled which has put our minds very much at ease.
18 May 2026
My aunt is currently a resident here and I'm very pleased with the care she receives. The staff are attentive, kind and genuinely compassionate. Whenever I've requested something to be done, such as toenail cutting or changing her flooring, they have always acted promptly. The home is run by a very
good manager who is attentive and ensures the staff are well supported. It gives me peace of mind knowing she is safe and well cared for.
18 May 2026
Mum moved here after her last care home could no longer cope with her worsening dementia. We were very upset about her having to move but as soon as we viewed Kenton Manor we knew this was the place for her. She has been there for 3 months now and is so happy and settled. She settled in immediately
and loved her room. Mum has very complex needs but is a happy soul and the staff are so good at dealing with her when she becomes agitated. Mum has lots of freedom to roam on her floor which she enjoys as she is very curious and aware of her surroundings. We are allowed to take her on both of the other floors which she always enjoys and the residents cafe on the ground floor is just like a regular cafe. It has a coffee machine and tea and coffee facilities and access to the huge gardens. We are really happy she lives there all the staff have been fantastic and always greet her when she's passes and are always available to answer our questions and help with anything. Very caring people.
20 January 2026
A lovely mixed programme of Christmas activities was arranged for residents. My mother is reluctant to join in groups, but she really enjoyed the pantomime. We were able to join my mother for lunch on Christmas Day, and staff made us feel very welcome. It is so reassuring to see my mother settling
into Kenton Manor and being so well cared for. The regular communication updates from staff are really appreciated.
07 January 2026
So nice to be greeted with lovely smiles and friendliness from all the staff every time I visit. My husband has settled in really well, which helps me to feel relaxed and less stressed.
10 December 2025
My nana has been in Kenton Manor for a few months now and has shown such an improvement. She is well cared for and has made friends there. She has a lovely room, and the staff are lovely with her.
29 October 2025
Happy with care. I am sure my friend is well looked after. She enjoys being here.
29 October 2025
My husband has had a good reception at the home. The staff are very friendly and welcoming to me and my family, they also treat him very well and are supportive to all of us.
29 August 2025
My wife had advanced dementia (early onset) and was resident in Kenton Manor for 11 weeks until her death on 19th April. The care for my wife was exceptional. Full of love, dedication, commitment and expertise. From the domestic staff to nursing staff and management the shared dedicated to ensuring
my wife felt safe, loved, cared for and given the utmost dignity and respect was 100% evident. I can't thank staff enough for helping me endure the last few days where the experience and expertise and empathy of nursing and care staff were just amazing. My wife has serious difficulties of mobility, cognition, personal care and communication for my wife staff always treat her with the utmost respect and patience. Thank you.
07 August 2025
My mum became a resident from February this year after a short illness in hospital. Mum is a very anxious lady and from being ill lost her ability to walk and lost her memory. The staff have been amazing in the last five months she has gained a stone and her confidence with staff assistance is
improving. My mum loves the staff and especially has a great rapport with the nursing team. As a family we have been treated with respect and support during this emotional and devastating period of our mum's health. Mum never leaves her room as this is her wish, her meals are served in her room throughout the day to make her day less stressful. I can only thank all of the team from management, friendly reception, exceptional nursing team and carers and to the cleaning staff who chat to mum each day. Also a thank you to the handyman who my sister and I have asked on numerous occasions to hang pictures up etc to make her room feel like home.
25 February 2025
I have found all the staff from Management to Domestic staff to be very helpful and supportive, especially when my Mother passed, they were there for me in every way. I cannot fault this Care Home in any way.
31 January 2025
My Mum is the longest-standing resident in Kenton for 13 years now and we cannot fault it. The staff are amazing, always going above and beyond. They treat every resident as an individual and make the effort to get to know them, their likes/dislikes, their history, and their family members. The
staff go out of their way to make family members feel welcome and the newly refurbished family area is great. The staff provide regular updates which is reassuring and are always available for questions and queries. The regular family meetings are a valuable source of support and a way to provide feedback. Mum loves it there; activities, events, the hairdresser and activity coordinator - it is stimulating, a positive environment, and always something to entertain, for all tastes and abilities. We as a family feel very reassured that Mum is being looked after, being kept healthy, secure, safe, and clean - we couldn't ask for more. The staff who really take pride in delivering the best care possible is impressive. Thank you.
21 January 2025
My Mam has been in Kenton Manor for under 2 months mow and I am happy with the staff and the home.
14 January 2025
Mam is so happy at Kenton Manor and has been since she moved there in 2022. Our family visits regularly so we know the management team and staff really well. They are loving and caring towards Mam and give us regular updates if any changes in her behaviour or when she is unwell. The carers are all
permanent staff now so we have a good relationship. Dad was well known too as he visited Mam most days and he always got a lot of attention, which he loved. Dad suddenly passed away on 13th December and the home have shown us all so much love. Mam doesn't know as it's kinder not to tell her. We visited Mam tonight and she looked beautiful in her new PJs. We sang together with the staff and residents watching the music channel. Thank you everyone at Kenton Manor for helping my family get through this difficult time.
15 November 2024
Mum was in Kenton Manor as her mobility had deteriorated and her needs could no longer be met where she had been living. Kenton Manor appears to be mostly staffed by agency staff who do not communicate with compassion or skill to the residents. Daytime care is delivered through having all residents
in the communal area so one staff member can watch many people. They refused to support Mum to stay in her room (which is her preference), meaning where people spend their day is not client-led but reactive to staff choice. I asked about fall monitors as I understand falls risks, which they refused. There were many points of care that appeared not to regard client needs or wishes. I have worked in care homes and am familiar with the moving and handling equipment. It was consistently used incorrectly and was therefore unsafe, this was despite my informing the senior staff. The room itself looked tatty, which is actually not a problem if the care is kind and safe. It was not.
12 November 2024
My mother was a resident at Kenton Manor from November 2023 to April 2024, where she sadly died following a fall. As a family, we were never happy with the standard of care and of communication from the home but had no choice in placing her there given the lack of good nursing care available for
people with her level of dementia. Despite there being some lovely committed care and nursing staff many were agency staff and we found management and the operating company to be uncommunicative and without empathy in dealing with our concerns. It was not surprising to see that the home was downgraded at the CQC inspection (around that time) and poor record keeping/transparency was cited among the reasons. We can only hope that improvements have been made for the sake of the residents although it will take more than new furniture and light fittings to make this a care home where you would willingly want your loved ones to be looked after.
05 November 2024
My mother has been in this home for over two years, she is always happy and well cared for, the staff are always kind and very caring with everyone, the home is always spotless, neat and tidy, always a lovely warm welcome, they ring us with my mother's progress report or concern, I always come away
with peace of mind. So pleased and happy about everything the care home do for my mother, a big thank you to them all.
05 November 2024
When I go to see my wife I am always well looked after and my wife is also well looked after.
05 November 2024
My mum has only been a resident at Kenton Manor for four weeks and so far her care has been excellent, her room and the rest of the home are kept spotless and they are kept busy with the activities.
04 July 2024
I submitted a glowing review of Kenton Manor in May 2023. At that time, there was an amazing Deputy Manager in place who, along with other members of staff over the fifteen months that my friend resided there, suddenly disappeared.
Standards in the home declined and when, in January 2024, the CQC
made an unannounced inspection, I was not surprised. The subsequent CQC report downgraded the home to 'Requires Improvement'. I requested a meeting for all residents' families with the management team. This was held on 25 April and a report from the Operations Manager, received on 5 June, laid out the improvements made. When my friend died on 23 June 2024, it was clear over the preceding weeks, that little or nothing had been done.
The home now recruits staff worldwide through sponsorship contracts, but they clearly have no experience of the care sector/the elderly, relevant training or qualifications. Sadly, I cannot recommend this home nor have faith in those who operate and manage it.
Latest Reviews for Kenton Manor
10 June 2026
Our mam was in a couple of other homes prior to being moved to Kenton Manor. The difference in her is wonderful to see, she is way more settled. This is all down to the staff, the way they are meeting her needs is great. It has been a journey for our family seeing our mam the way she is. The staff
have been brilliant in getting her settled which has put our minds very much at ease.
18 May 2026
My aunt is currently a resident here and I'm very pleased with the care she receives. The staff are attentive, kind and genuinely compassionate. Whenever I've requested something to be done, such as toenail cutting or changing her flooring, they have always acted promptly. The home is run by a very
good manager who is attentive and ensures the staff are well supported. It gives me peace of mind knowing she is safe and well cared for.
18 May 2026
Mum moved here after her last care home could no longer cope with her worsening dementia. We were very upset about her having to move but as soon as we viewed Kenton Manor we knew this was the place for her. She has been there for 3 months now and is so happy and settled. She settled in immediately
and loved her room. Mum has very complex needs but is a happy soul and the staff are so good at dealing with her when she becomes agitated. Mum has lots of freedom to roam on her floor which she enjoys as she is very curious and aware of her surroundings. We are allowed to take her on both of the other floors which she always enjoys and the residents cafe on the ground floor is just like a regular cafe. It has a coffee machine and tea and coffee facilities and access to the huge gardens. We are really happy she lives there all the staff have been fantastic and always greet her when she's passes and are always available to answer our questions and help with anything. Very caring people.
20 January 2026
A lovely mixed programme of Christmas activities was arranged for residents. My mother is reluctant to join in groups, but she really enjoyed the pantomime. We were able to join my mother for lunch on Christmas Day, and staff made us feel very welcome. It is so reassuring to see my mother settling
into Kenton Manor and being so well cared for. The regular communication updates from staff are really appreciated.
07 January 2026
So nice to be greeted with lovely smiles and friendliness from all the staff every time I visit. My husband has settled in really well, which helps me to feel relaxed and less stressed.
10 December 2025
My nana has been in Kenton Manor for a few months now and has shown such an improvement. She is well cared for and has made friends there. She has a lovely room, and the staff are lovely with her.
29 October 2025
Happy with care. I am sure my friend is well looked after. She enjoys being here.
29 October 2025
My husband has had a good reception at the home. The staff are very friendly and welcoming to me and my family, they also treat him very well and are supportive to all of us.
29 August 2025
My wife had advanced dementia (early onset) and was resident in Kenton Manor for 11 weeks until her death on 19th April. The care for my wife was exceptional. Full of love, dedication, commitment and expertise. From the domestic staff to nursing staff and management the shared dedicated to ensuring
my wife felt safe, loved, cared for and given the utmost dignity and respect was 100% evident. I can't thank staff enough for helping me endure the last few days where the experience and expertise and empathy of nursing and care staff were just amazing. My wife has serious difficulties of mobility, cognition, personal care and communication for my wife staff always treat her with the utmost respect and patience. Thank you.
07 August 2025
My mum became a resident from February this year after a short illness in hospital. Mum is a very anxious lady and from being ill lost her ability to walk and lost her memory. The staff have been amazing in the last five months she has gained a stone and her confidence with staff assistance is
improving. My mum loves the staff and especially has a great rapport with the nursing team. As a family we have been treated with respect and support during this emotional and devastating period of our mum's health. Mum never leaves her room as this is her wish, her meals are served in her room throughout the day to make her day less stressful. I can only thank all of the team from management, friendly reception, exceptional nursing team and carers and to the cleaning staff who chat to mum each day. Also a thank you to the handyman who my sister and I have asked on numerous occasions to hang pictures up etc to make her room feel like home.
25 February 2025
I have found all the staff from Management to Domestic staff to be very helpful and supportive, especially when my Mother passed, they were there for me in every way. I cannot fault this Care Home in any way.
31 January 2025
My Mum is the longest-standing resident in Kenton for 13 years now and we cannot fault it. The staff are amazing, always going above and beyond. They treat every resident as an individual and make the effort to get to know them, their likes/dislikes, their history, and their family members. The
staff go out of their way to make family members feel welcome and the newly refurbished family area is great. The staff provide regular updates which is reassuring and are always available for questions and queries. The regular family meetings are a valuable source of support and a way to provide feedback. Mum loves it there; activities, events, the hairdresser and activity coordinator - it is stimulating, a positive environment, and always something to entertain, for all tastes and abilities. We as a family feel very reassured that Mum is being looked after, being kept healthy, secure, safe, and clean - we couldn't ask for more. The staff who really take pride in delivering the best care possible is impressive. Thank you.
21 January 2025
My Mam has been in Kenton Manor for under 2 months mow and I am happy with the staff and the home.
14 January 2025
Mam is so happy at Kenton Manor and has been since she moved there in 2022. Our family visits regularly so we know the management team and staff really well. They are loving and caring towards Mam and give us regular updates if any changes in her behaviour or when she is unwell. The carers are all
permanent staff now so we have a good relationship. Dad was well known too as he visited Mam most days and he always got a lot of attention, which he loved. Dad suddenly passed away on 13th December and the home have shown us all so much love. Mam doesn't know as it's kinder not to tell her. We visited Mam tonight and she looked beautiful in her new PJs. We sang together with the staff and residents watching the music channel. Thank you everyone at Kenton Manor for helping my family get through this difficult time.
15 November 2024
Mum was in Kenton Manor as her mobility had deteriorated and her needs could no longer be met where she had been living. Kenton Manor appears to be mostly staffed by agency staff who do not communicate with compassion or skill to the residents. Daytime care is delivered through having all residents
in the communal area so one staff member can watch many people. They refused to support Mum to stay in her room (which is her preference), meaning where people spend their day is not client-led but reactive to staff choice. I asked about fall monitors as I understand falls risks, which they refused. There were many points of care that appeared not to regard client needs or wishes. I have worked in care homes and am familiar with the moving and handling equipment. It was consistently used incorrectly and was therefore unsafe, this was despite my informing the senior staff. The room itself looked tatty, which is actually not a problem if the care is kind and safe. It was not.
12 November 2024
My mother was a resident at Kenton Manor from November 2023 to April 2024, where she sadly died following a fall. As a family, we were never happy with the standard of care and of communication from the home but had no choice in placing her there given the lack of good nursing care available for
people with her level of dementia. Despite there being some lovely committed care and nursing staff many were agency staff and we found management and the operating company to be uncommunicative and without empathy in dealing with our concerns. It was not surprising to see that the home was downgraded at the CQC inspection (around that time) and poor record keeping/transparency was cited among the reasons. We can only hope that improvements have been made for the sake of the residents although it will take more than new furniture and light fittings to make this a care home where you would willingly want your loved ones to be looked after.
05 November 2024
My mother has been in this home for over two years, she is always happy and well cared for, the staff are always kind and very caring with everyone, the home is always spotless, neat and tidy, always a lovely warm welcome, they ring us with my mother's progress report or concern, I always come away
with peace of mind. So pleased and happy about everything the care home do for my mother, a big thank you to them all.
05 November 2024
When I go to see my wife I am always well looked after and my wife is also well looked after.
05 November 2024
My mum has only been a resident at Kenton Manor for four weeks and so far her care has been excellent, her room and the rest of the home are kept spotless and they are kept busy with the activities.
04 July 2024
I submitted a glowing review of Kenton Manor in May 2023. At that time, there was an amazing Deputy Manager in place who, along with other members of staff over the fifteen months that my friend resided there, suddenly disappeared.
Standards in the home declined and when, in January 2024, the CQC
made an unannounced inspection, I was not surprised. The subsequent CQC report downgraded the home to 'Requires Improvement'. I requested a meeting for all residents' families with the management team. This was held on 25 April and a report from the Operations Manager, received on 5 June, laid out the improvements made. When my friend died on 23 June 2024, it was clear over the preceding weeks, that little or nothing had been done.
The home now recruits staff worldwide through sponsorship contracts, but they clearly have no experience of the care sector/the elderly, relevant training or qualifications. Sadly, I cannot recommend this home nor have faith in those who operate and manage it.