Kenton Manor, Newcastle upon Tyne, Tyne & Wear
Kenton Manor, Newcastle upon Tyne, Tyne & Wear
Kenton Manor, Newcastle upon Tyne, Tyne & Wear

Kenton Manor is a purpose-built care home committed to personal fulfilment, choice, dignity and independence. Person-centred care safeguards well-being and supports residents in making the most of attractive surroundings and community life.

This modern building is ideal for residential and nursing requirements, while also allowing the team to specialise in dementia care.

Family and friends are made to feel welcome and there is much to enjoy as part of the home's life, including meals made from fresh, local ingredients.

Owners take pride in a forward-thinking ethos, always open to new ideas and innovations.

Group: Solehawk Ltd

Person in charge: Alison Killingbeck (Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Single Rooms: 65

Rooms with ensuite WC: 65

Weekly Charges Guide: Nursing Care Single £426 – £550 (These prices are only a guideline, please contact Kenton Manor to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kenton Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Kenton Manor has a Review Score of 8.1 (8.096)

The Review Score of 8.1 (maximum of 10) for Kenton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Kenton Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.692 for Kenton Manor is calculated as follows: ( (93 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 130 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.404 Points relating to the number of positive Reviews for Kenton Manor is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 2 Reviews ÷ 13 Target = 0.154

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kenton Manor?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kenton Manor

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Relative of Resident/Service User
    1

I can no longer give my wife the care and support needed due to her Alzheimer's. The entire team at Kenton Manor are more than capable of caring for my wife of 46 years.
Their care, communications and sense of humour are great.

How likely would you be to recommend Kenton Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Alison Killingbeck, Manager at Kenton Manor responded to this review on 22 Sep 2017:

The whole team at Kenton Manor appreciate your kind comments.

I live comfortably in the knowledge that my wife of 59 years, herself, appears comfortable in her own tiny world of dementia. Being in the hands of very pleasant and capable staff in this inviting care home.

How likely would you be to recommend Kenton Manor? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I can't recommend Kenton Manor highly enough. My Mother-in-law has been a resident there for the last few years as she suffers from early-onset Alzheimer's. The care she receives is exceptional and specific knowledge of her condition is superb. I am constantly amazed by the number and variety of activities that Kenton Manor puts on to keep her busy and active... from chairobics to visiting singers, painting to reminiscence classes. Kenton Manor is clean and well maintained with excellent facilities. The food is of a very high standard and is all prepared on site. The thing that makes Kenton Manor stand out from many others that we looked at is the staff. They genuinely seem to care for the residents and go way beyond their job description on many occasions. You can tell how much they care when they regularly attend functions and events to raise money for resident trips on their day's off, spending their own money to go towards trips and facilities. I highly recommend Kenton Manor.

How likely would you be to recommend Kenton Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Killingbeck, Manager at Kenton Manor responded to this review on 01 Dec 2016:

Thank you so much and I know the staff will appreciate your kind comments.

My mother receives excellent care form her carers. It is a happy and caring home.

How likely would you be to recommend Kenton Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent support. Excellent staff. What more can I say.

How likely would you be to recommend Kenton Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother is a dementia sufferer. I am hippy with the care that is provided for my mother. The staff know her very well and treat her accordingly, especially two staff members who also worked at my mothers former care home.
I do take notice of what's going on around me when I visit and the staff are very hard working, caring people. They know their residents and show concern and good knowledge of the individual. I could not do this job and have great admiration for those that do.

How likely would you be to recommend Kenton Manor? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother is well cared for. The staff are pleasant and polite. Overall I am very pleased with all aspects of facilities and care provided.

How likely would you be to recommend Kenton Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I cannot speak too highly of Kenton Manor. It is very clean, beautifully-appointed with lovely well-kept gardens, most efficiently managed and has staff who stay long-term: a good indicator of things being 'right'.
Most importantly, the care given to my 100 year old Mother over the last 4 years, has been exceptional. She was consistently treated with such kindness (and resilience!) by staff who seemed able to see the bright, fun-loving lady beyond the anxious, confused, challenging person dementia gradually changed her into. Her spiritual, emotional and physical needs were all attended to by staff who also listened and responded patiently and effectively to any of our family's queries.
Her passing was so peaceful, not least due to the compassion of those staff. They do a most difficult job and in my opinion, are not valued enough by the powers- that- be. I cannot thank them enough, nor praise them too highly. Thank you all at Kenton Manor.

How likely would you be to recommend Kenton Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was resident at Kenton Manor for three and a half years before passing away there in January. The care she received over the entire length of her stay was exemplary. Suffering from Alzheimers and confined to a wheelchair she was vulnerable and required both social and personal care which was always provided to a very high standard and with the greatest of consideration by all of the staff. I would have no hesitation in recommending the home to anyone else requiring similar care and support and was very grateful for the care and affection shown to my mother. The professionalism and support provided by the staff enabled my mother to remain in the environment she had become comfortable in during her final days and the support offered to our family during that period helped considerably at a very difficult time.

How likely would you be to recommend Kenton Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whilst my Mam was only in residence for a short time before passing away the staff were absolutely superb in her care. From the day the manager went to see her in hospital to the day she arrived in the home to her passing away she was made welcome and treat with dignity and warmth from all staff. We can't express how grateful we are in staff making her last days as comfortable as can be possible.

My only regret is Mam couldn't be there longer to feel the warmth and care given by all at Kenton Manor.

If you are looking for a care home for a loved one then look no further.

Many thanks to all the staff there, we can't thank you enough.

How likely would you be to recommend Kenton Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a family we were really pleased with mams move to Kenton Manor.
The staff were outstanding in their love and care they showed, over and above their duty. They made every effort to make her comfortable despite her fiery temper. Laundry never lost her clothes and she was kept very clean.
Housekeepers kept the home a very pleasant place to live and visit.
We would and have recommended it to others.

How likely would you be to recommend Kenton Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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