Kenton Manor

Kenton Lane, Newcastle upon Tyne NE3 3EE
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8.9 53 Reviews
  • Kenton Manor, Newcastle upon Tyne
Kenton Manor is a purpose-built care home committed to personal fulfilment, choice, dignity and independence. Person-centred care safeguards well-being and supports residents in making the most of attractive surroundings and community life.

This modern building is ideal for residential and nursing requirements, while also allowing the team to specialise in dementia care.

Family and friends are made to feel welcome and there is much to enjoy as part of the home's life, including meals made from fresh, local ingredients.

Owners take pride in a forward-thinking ethos, always open to new ideas and innovations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1270 – £1270
  • Self-Funded Residential Dementia Care: £1270 – £1270
  • Self-Funded Nursing Care: £1270 – £1270
  • Self-Funded Nursing Dementia Care: £1270 – £1270

Residents who require nursing care will be referred to the NHS for funded nursing care (FNC). This will be added to the agreed weekly fee.

These prices are only a guideline, please contact Kenton Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kellie Brown (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (68)

Parking

  • On-site parking available

Kenton Manor Reviews (53)

8.9

Kenton Manor has a Review Score of 8.9 (8.887) out of 10, based on 14 reviews in the last 2 years.
Over all time Kenton Manor has 53 reviews.

Overall Experience
  • 30
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  • 2
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Date Published
  • 53
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Reviewer Connection to Kenton Manor
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Total of 53, showing 41-53
Review from Judith B (Daughter of Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Helpful staff who try to understand the limitations and needs, however not sufficient numbers of staff.


Quality of food needs to improve.


Amount of paperwork required to be completed by staff limits the quality time needed to spend with the residents.

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Review from M H (Son of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was in another home before moving into Kenton Manor in September 2017. The standard of care and accommodation in Kenton Manor is much better than the previous home. In particular, the staff and management are better. My only criticisms are that the heating in my father's room did not work
properly for the first few months. He has now moved into a warmer room at my request. Two weeks ago he fell in his room and cut his head on the corner of the wardrobe.
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Review from Leslie C (Husband of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy with this care home's concern for my wife. Thank you.
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Review from Matthew B (Son of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Kenton Manor for 7 years and as a family, we could not be happier with the care and service that she has received from the staff they've been brilliant to her from day one. Although she can't say so but mum is happy there.
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Review from Craig S (Relative of Resident) published on 1 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Kenton Manor highly enough. My Mother-in-law has been a resident there for the last few years as she suffers from early-onset Alzheimer's. The care she receives is exceptional and specific knowledge of her condition is superb. I am constantly amazed by the number and variety of activities
that Kenton Manor puts on to keep her busy and active... from chairobics to visiting singers, painting to reminiscence classes. Kenton Manor is clean and well maintained with excellent facilities. The food is of a very high standard and is all prepared on site. The thing that makes Kenton Manor stand out from many others that we looked at is the staff. They genuinely seem to care for the residents and go way beyond their job description on many occasions. You can tell how much they care when they regularly attend functions and events to raise money for resident trips on their day's off, spending their own money to go towards trips and facilities. I highly recommend Kenton Manor.
Reply from Alison Killingbeck, Manager at Kenton Manor

Thank you so much and I know the staff will appreciate your kind comments.

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Review from Louise M (Daughter of Resident) published on 13 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is a dementia sufferer. I am hippy with the care that is provided for my mother. The staff know her very well and treat her accordingly, especially two staff members who also worked at my mothers former care home.
I do take notice of what's going on around me when I visit and the staff are
very hard working, caring people. They know their residents and show concern and good knowledge of the individual. I could not do this job and have great admiration for those that do.
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Review from R C (Son of Resident) published on 13 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent support. Excellent staff. What more can I say.
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Review from Ross G (Son of Resident) published on 13 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother receives excellent care form her carers. It is a happy and caring home.
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Review from Patrick D (Son of Resident) published on 27 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well cared for. The staff are pleasant and polite. Overall I am very pleased with all aspects of facilities and care provided.
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Review from Marion B (Daughter of Resident) published on 4 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of Kenton Manor. It is very clean, beautifully-appointed with lovely well-kept gardens, most efficiently managed and has staff who stay long-term: a good indicator of things being 'right'.
Most importantly, the care given to my 100 year old Mother over the last 4 years,
has been exceptional. She was consistently treated with such kindness (and resilience!) by staff who seemed able to see the bright, fun-loving lady beyond the anxious, confused, challenging person dementia gradually changed her into. Her spiritual, emotional and physical needs were all attended to by staff who also listened and responded patiently and effectively to any of our family's queries.
Her passing was so peaceful, not least due to the compassion of those staff. They do a most difficult job and in my opinion, are not valued enough by the powers- that- be. I cannot thank them enough, nor praise them too highly. Thank you all at Kenton Manor.
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Review from Andrew D (Son of Resident) published on 15 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident at Kenton Manor for three and a half years before passing away there in January. The care she received over the entire length of her stay was exemplary. Suffering from Alzheimers and confined to a wheelchair she was vulnerable and required both social and personal care which was
always provided to a very high standard and with the greatest of consideration by all of the staff. I would have no hesitation in recommending the home to anyone else requiring similar care and support and was very grateful for the care and affection shown to my mother. The professionalism and support provided by the staff enabled my mother to remain in the environment she had become comfortable in during her final days and the support offered to our family during that period helped considerably at a very difficult time.
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Review from Ron R (Son of Resident) published on 19 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst my Mam was only in residence for a short time before passing away the staff were absolutely superb in her care. From the day the manager went to see her in hospital to the day she arrived in the home to her passing away she was made welcome and treat with dignity and warmth from all staff.
We can't express how grateful we are in staff making her last days as comfortable as can be possible.


My only regret is Mam couldn't be there longer to feel the warmth and care given by all at Kenton Manor.


If you are looking for a care home for a loved one then look no further.


Many thanks to all the staff there, we can't thank you enough.

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Review from Christine H (Daughter of Resident) published on 4 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we were really pleased with mams move to Kenton Manor.
The staff were outstanding in their love and care they showed, over and above their duty. They made every effort to make her comfortable despite her fiery temper. Laundry never lost her clothes and she was kept very clean.
Housekeepers
kept the home a very pleasant place to live and visit.
We would and have recommended it to others.
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Current Review Score: 8.9 (8.887)

Overview of Review Score

The Review Score of 8.9 (8.887) out of 10 for Kenton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.078 for Kenton Manor is calculated as follows: ( (83 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (18 Poors x 2) + (8 Very Poors x 1) ) ÷ 166 Ratings = 4.078
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.809 Points relating to the number of positive Reviews for Kenton Manor is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 11 Positive Reviews ÷ 13.6 = 0.809
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Kellie Brown

Job Title: Home Manager Joined: 2022

Kellie has been at Kenton Manor for over 7 years rising 'through the ranks' to achieve Home Manager status in 2022. She leads a strong team that are providing quality care for the residents.

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