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McKendrick Villas, Cowgate, Newcastle upon Tyne, NE5 3AB
View Full Details of Pavilion CourtLatest Reviews for Pavilion Court
03 July 2025
We had a relative who was a resident here. The feel from the initial walk around was good. There had been several small teething problems late last year which had escalated to a complaint along with me wanting my relative moved into a new home. The home manager, had arranged a meeting along with the regional manager to investigate all issues we had- we were honestly impressed! After the meeting, all issues were investigated and dealt with very swiftly, along with regular communication. We didn't have one issue since & our relative was happy and content here. All staff were approachable. Unfortunately we lost our relative in April, On his final exit from Pavilion, All present staff were very respectful which didn't go unnoticed. We feel that receiving a good service is great but receiving outstanding service & support from a home manager who really cares is another. Thank you to the manager, you are a huge credit
03 July 2025
I would like to commend the management at Pavilion Court. I think its important to have a good management at the top, it gives me confidence knowing the home is being run well. From my experience I find the manager very approachable and if I have voiced any concerns I feel they do listen to what you say and where possible it has been resolved fairly quickly. I can also see they are really trying to improve areas around the home where it is most needed.
03 July 2025
The home is clean, has a nice atmosphere and the staff are kind. My mother in law entered the nursing home on 28 May 2025.
02 July 2025
Mums care has been exemplary. She is always clean, well presented and staff have a really good relationship with her. Her room is comfortable and every care has been taken to meet her needs, bed position, windows, brightness. I have always found staff very approachable when I have questions and they are always very understanding and caring. I have visited at various times and really like the open door policy, and have always found the residence clean and cheerful. Management have been helpful and accessible which is always useful in some stressful situations.
21 January 2025
My aunt has been in this home for a few weeks now. She has settled in very quickly and is very happy. The staff are kind and considerate and always have the time to listen to her and are able to meet all of her needs. She is very well looked after in a very safe environment.
11 December 2024
My father has been in Pavilion Court for six weeks, discharged from hospital. All the care staff look after Dad well, they're very kind and although they're very busy give us assistance when we ask. They communicate with me all the time, keeping me informed of any issues with Dad or if they have any concerns. I am very happy with Dad's care and feel he is safe here.
10 June 2024
Excellent care and palliative care. Staff are all lovely and welcoming. They did everything to help our sister and us. Thank you for taking lovely care of her.
10 June 2024
Excellent care and palliative care. Staff and management can't do enough for relatives and residents. Everyone is brilliant.
15 February 2024
My mum has been here for 2 years. During that time she has always appeared happy and well looked after. My mum has difficulty communicating and behavioural issues due to the severity of her condition. The staff have done an excellent job of dealing with her. We recently had a CHL assessment and it was obvious from the support given to me and my mum that they had a detailed care plan in place and always acted in my mum's best interests and overall really knew her.
22 January 2024
My mam is well cared for in Pavilion Court. Each member of staff is a star, the management team are very helpful, the nurses and carers are so supportive and helpful and everyone is very approachable. The home is very welcoming, and we as a family are kept up to date with all events and informed of any happenings. I can’t thank the staff enough for their care and attention.
15 December 2023
My dad moved in June 2022 until he passed in December 2023. He had advanced Parkinson's and needed nursing care. The home is well laid out. It doesn't smell like some others. The most important part of any care home is the staff and they are top-grade here. Some cared for my dad even more than family members could - with their heart. From the manager to the nurses, to the carers to everyone else, the staff were top class. With regards to activities. There was always something going on, although my dad's condition meant he didn't partake. On my dad's passing, the care home helped the family. They offered an undertaker, they gave us space and time to collect Dad's things to empty the room. Well recommend.
08 December 2023
I am happy with the care some days, depending on which staff are on.
06 December 2023
Friendly staff. Good communication.
28 November 2023
My 92 year old father, increasingly frail and in poor health, moved into Pavilion Court earlier this year, after the death of my mum in April. I have nothing but praise for Pavilion Court. Right from the start the management were solicitous and reassuring and the interest in my dad's personal needs (which can be complicated and at times rather exacting) and the review of his circumstances have been thorough. The GP in attendance is caring and interested, as are the nursing staff, whom I have witnessed in action and who telephone me regularly to update me on his situation. Without exception, the carers I meet are polite and cheerful and always attentive. This has been an extremely challenging year, for him and for all the family, and I am enormously grateful for the role all the staff at Pavilion Court now have in the care and well being of my father; they treat him with care, patience and dignity and he is more settled, stable and at ease than I have seen him for a long time.
02 October 2023
My brother used to spend a lot of time in his room watching TV but now getting to know the staff a bit better he is now leaving his room a lot more to play bingo. Also if there are any issues it gets sorted as soon as possible which is a great peace of mind for my family and me.
11 September 2023
First impressions count for a lot and my first impression was that this care home was 'underfunded' in appearance. My aunt and uncle were transferred together from the hospital at short notice which we appreciate. They were placed in a dementia unit neither having dementia but we were grateful they were together. Points - Both rooms had missing light bulbs, handles falling from drawers, generally neglected. The light fitting in one room was damaged. The carers met were great.
11 September 2023
My expectations were not high but after arriving at the entrance my first impressions were less than good. It looked unkempt and uncared for with lots of deliveries just dumped in the hall. Not welcoming at all. My aunt and uncle have separate rooms, no light bulbs in lamps or pendant lights, handles hanging off drawers and an old table (from god knows where!). It is obvious that this care home needs a lot of love and attention. It is not homely in the slightest.
18 August 2023
The manager is fantastic and has developed the home a lot since COVID. She is approachable and really cares about residents, family and staff. The residents have Alzheimer’s and I think it is appalling to change the manager when residents need familiarity as change can be frightening for them. She creates a supportive and caring environment and fosters a positive and inclusive culture within the care home. She encourages open communication, respect for residents and staff, and creates an atmosphere where everyone feels valued and heard. She develops strong relationships and establishes good relationships with residents, their families, and staff members. The manager shows empathy and listens actively. On behalf of the families, a lot of families will remove their residents because the manager has done so much for them. I really hope that you will reconsider your decision to remove a fantastic manager who has already done so much and will do more to make the home outstanding if you give her time.
25 July 2023
I would recommend this care home because they make all the residents feel like they are at home, they change them every day, and get them in and out of bed so the residents can interact with other residents and family!
24 July 2023
My grandad has been in Pavilion Court for just over a year and was bed bound, he was always wanted to be in a chair or wheelchair, the staff have been amazing, he is now out of bed every day he goes to the dining room and the lounge every day too, he has his good days and bad but the staff are amazing they make him feel at home and they always have a laugh and carry on with him which he loves they always treat him like he's part of the family. I would highly recommend Pavilion Court to anyone they treat the residents with dignity and respect and as a family, we can't thank them enough.
Latest Reviews for Pavilion Court
03 July 2025
We had a relative who was a resident here. The feel from the initial walk around was good. There had been several small teething problems late last year which had escalated to a complaint along with me wanting my relative moved into a new home. The home manager, had arranged a meeting along with the regional manager to investigate all issues we had- we were honestly impressed! After the meeting, all issues were investigated and dealt with very swiftly, along with regular communication. We didn't have one issue since & our relative was happy and content here. All staff were approachable. Unfortunately we lost our relative in April, On his final exit from Pavilion, All present staff were very respectful which didn't go unnoticed. We feel that receiving a good service is great but receiving outstanding service & support from a home manager who really cares is another. Thank you to the manager, you are a huge credit
03 July 2025
I would like to commend the management at Pavilion Court. I think its important to have a good management at the top, it gives me confidence knowing the home is being run well. From my experience I find the manager very approachable and if I have voiced any concerns I feel they do listen to what you say and where possible it has been resolved fairly quickly. I can also see they are really trying to improve areas around the home where it is most needed.
03 July 2025
The home is clean, has a nice atmosphere and the staff are kind. My mother in law entered the nursing home on 28 May 2025.
02 July 2025
Mums care has been exemplary. She is always clean, well presented and staff have a really good relationship with her. Her room is comfortable and every care has been taken to meet her needs, bed position, windows, brightness. I have always found staff very approachable when I have questions and they are always very understanding and caring. I have visited at various times and really like the open door policy, and have always found the residence clean and cheerful. Management have been helpful and accessible which is always useful in some stressful situations.
21 January 2025
My aunt has been in this home for a few weeks now. She has settled in very quickly and is very happy. The staff are kind and considerate and always have the time to listen to her and are able to meet all of her needs. She is very well looked after in a very safe environment.
11 December 2024
My father has been in Pavilion Court for six weeks, discharged from hospital. All the care staff look after Dad well, they're very kind and although they're very busy give us assistance when we ask. They communicate with me all the time, keeping me informed of any issues with Dad or if they have any concerns. I am very happy with Dad's care and feel he is safe here.
10 June 2024
Excellent care and palliative care. Staff are all lovely and welcoming. They did everything to help our sister and us. Thank you for taking lovely care of her.
10 June 2024
Excellent care and palliative care. Staff and management can't do enough for relatives and residents. Everyone is brilliant.
15 February 2024
My mum has been here for 2 years. During that time she has always appeared happy and well looked after. My mum has difficulty communicating and behavioural issues due to the severity of her condition. The staff have done an excellent job of dealing with her. We recently had a CHL assessment and it was obvious from the support given to me and my mum that they had a detailed care plan in place and always acted in my mum's best interests and overall really knew her.
22 January 2024
My mam is well cared for in Pavilion Court. Each member of staff is a star, the management team are very helpful, the nurses and carers are so supportive and helpful and everyone is very approachable. The home is very welcoming, and we as a family are kept up to date with all events and informed of any happenings. I can’t thank the staff enough for their care and attention.
15 December 2023
My dad moved in June 2022 until he passed in December 2023. He had advanced Parkinson's and needed nursing care. The home is well laid out. It doesn't smell like some others. The most important part of any care home is the staff and they are top-grade here. Some cared for my dad even more than family members could - with their heart. From the manager to the nurses, to the carers to everyone else, the staff were top class. With regards to activities. There was always something going on, although my dad's condition meant he didn't partake. On my dad's passing, the care home helped the family. They offered an undertaker, they gave us space and time to collect Dad's things to empty the room. Well recommend.
08 December 2023
I am happy with the care some days, depending on which staff are on.
06 December 2023
Friendly staff. Good communication.
28 November 2023
My 92 year old father, increasingly frail and in poor health, moved into Pavilion Court earlier this year, after the death of my mum in April. I have nothing but praise for Pavilion Court. Right from the start the management were solicitous and reassuring and the interest in my dad's personal needs (which can be complicated and at times rather exacting) and the review of his circumstances have been thorough. The GP in attendance is caring and interested, as are the nursing staff, whom I have witnessed in action and who telephone me regularly to update me on his situation. Without exception, the carers I meet are polite and cheerful and always attentive. This has been an extremely challenging year, for him and for all the family, and I am enormously grateful for the role all the staff at Pavilion Court now have in the care and well being of my father; they treat him with care, patience and dignity and he is more settled, stable and at ease than I have seen him for a long time.
02 October 2023
My brother used to spend a lot of time in his room watching TV but now getting to know the staff a bit better he is now leaving his room a lot more to play bingo. Also if there are any issues it gets sorted as soon as possible which is a great peace of mind for my family and me.
11 September 2023
First impressions count for a lot and my first impression was that this care home was 'underfunded' in appearance. My aunt and uncle were transferred together from the hospital at short notice which we appreciate. They were placed in a dementia unit neither having dementia but we were grateful they were together. Points - Both rooms had missing light bulbs, handles falling from drawers, generally neglected. The light fitting in one room was damaged. The carers met were great.
11 September 2023
My expectations were not high but after arriving at the entrance my first impressions were less than good. It looked unkempt and uncared for with lots of deliveries just dumped in the hall. Not welcoming at all. My aunt and uncle have separate rooms, no light bulbs in lamps or pendant lights, handles hanging off drawers and an old table (from god knows where!). It is obvious that this care home needs a lot of love and attention. It is not homely in the slightest.
18 August 2023
The manager is fantastic and has developed the home a lot since COVID. She is approachable and really cares about residents, family and staff. The residents have Alzheimer’s and I think it is appalling to change the manager when residents need familiarity as change can be frightening for them. She creates a supportive and caring environment and fosters a positive and inclusive culture within the care home. She encourages open communication, respect for residents and staff, and creates an atmosphere where everyone feels valued and heard. She develops strong relationships and establishes good relationships with residents, their families, and staff members. The manager shows empathy and listens actively. On behalf of the families, a lot of families will remove their residents because the manager has done so much for them. I really hope that you will reconsider your decision to remove a fantastic manager who has already done so much and will do more to make the home outstanding if you give her time.
25 July 2023
I would recommend this care home because they make all the residents feel like they are at home, they change them every day, and get them in and out of bed so the residents can interact with other residents and family!
24 July 2023
My grandad has been in Pavilion Court for just over a year and was bed bound, he was always wanted to be in a chair or wheelchair, the staff have been amazing, he is now out of bed every day he goes to the dining room and the lounge every day too, he has his good days and bad but the staff are amazing they make him feel at home and they always have a laugh and carry on with him which he loves they always treat him like he's part of the family. I would highly recommend Pavilion Court to anyone they treat the residents with dignity and respect and as a family, we can't thank them enough.