Pavilion Court

My father was admitted to Pavilion Court following a long stay in hospital with a new diagnosis of dementia + delirium. Unfortunately, his behaviour was very challenging and he required 1:1 support. The care home manager and the deputy were very supportive and kept us up to date with any developments regarding his care. They contacted all of the relevant health care professionals in order to ensure dad was given all of the support he needed to remain in Pavilion, rather than being moved to another home or readmitted to hospital. All of the staff have been so kind and caring especially as he has needed 1:1 support and has been quite challenging at times.

Clean. Good location. Very pleasant & attentive staff

I would highly recommend this care home to anyone looking for a safe, comfortable and happy place for their relative

Excellent all round. Anxious about her move from another care home to Pavilion Court, was soon put to rest though. The staff are amazing- always happy, welcoming, and nothing is too much bother. We can relax at last knowing she is safe and well cared for. Her room is bright and homely with her own things around her, which brings her comfort. Well done Pavilion Court.

This is a pleasing and friendly place where staff really care for the clients. Activities are provided regularly but my brother-in-law does not participate often. Nursing care is provided tenderly and relatives are kept up to date with issues. Rooms are basic but usually kept clean. Meals are an issue: chips nearly every day and either overcooked or beige food is served at every meal. A 1cm slice of Swiss roll is supposedly acceptable as a dessert!! Meals let this home down.

Everyone so friendly and caring.

As a visitor for the church I visit several homes in the Newcastle area. I am often asked to recommend a home to friends who are searching for a home for their parents. I have no hesitation in recommending Pavilion court.

My husband has only been in the above care home for 8 weeks. All positive at present, management and staff very approachable.

Excellent leadership ensured that Pavilion Court is well-managed and maintained. Staff are very friendly and helpful. Turnover is low, therefore staff get to know the people they look after very well, so they are able to provide for all their needs. Varied activities are provided and there is often a guest singer, which residents really enjoy. Communal areas are clean and comfortable and family can visit at any time they wish. I visit the home at different times, and my mam is always clean, well-dressed and well cared for. An excellent facility with staff who understand very well how to look after dementia patients.

Overall a good care home. Residents are well cared for and treated well. All staff and management are friendly and helpful. They keep me informed on the well-being of my mother and I have found them very approachable. They encourage the residents to join in with activities of which there are loads.

My mom and dad stay at Pavilion Court, the staff are all lovely and friendly. Couldn't fault my parents' care, they all do a great job.

My husband is in care at Pavilion Court. He is treated kindly and with compassion by all staff. They also answer any questions that I have about his care and are open to other ideas on ways that might help him. They keep me informed of his wellbeing and I have no issues about his safety.

The staff all understand my mum and her care needs, they are friendly and respect her as an individual. She is safe and well cared for and has managed to articulate this herself to outside agencies. The manager is always happy to talk over any concerns and acts upon them quickly and professionally. The activities co-ordinator works hard to provide activities that have something for everyone, even those who don't want to join in with a group. Thank you all for caring.

It is a well run ship, and its a pleasure to go there. Very happy with everything. 9 out of 10 for that.

Kind friendly staff always happy to help.

Staff are always lovely with him and treat him with care. When I leave him I know he is left in good hands and makes me feel better. And George never has complained about anything and has been in here nearly a year. Thank you for all you do.

Thank you to the manager, you are a huge credit

I would like to commend the management at Pavilion Court. I think its important to have a good management at the top, it gives me confidence knowing the home is being run well. From my experience I find the manager very approachable and if I have voiced any concerns I feel they do listen to what you say and where possible it has been resolved fairly quickly. I can also see they are really trying to improve areas around the home where it is most needed.

The home is clean, has a nice atmosphere and the staff are kind. My mother in law entered the nursing home on 28 May 2025.

Mums care has been exemplary. She is always clean, well presented and staff have a really good relationship with her. Her room is comfortable and every care has been taken to meet her needs, bed position, windows, brightness. I have always found staff very approachable when I have questions and they are always very understanding and caring. I have visited at various times and really like the open door policy, and have always found the residence clean and cheerful. Management have been helpful and accessible which is always useful in some stressful situations.