Pavilion Court

McKendrick Villas, Cowgate, Newcastle upon Tyne NE5 3AB
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9.6 74 Reviews
  • Pavilion Court, Newcastle upon Tyne
Pavilion Court is a welcoming and friendly care home located close to local shops and facilities, with good public transport links.

The home has strong links with the local community and many residents grew up in the local area.

Pavilion Court has gardens, first-floor verandas, a café and two large lounges where residents can relax and socialise. They can also take part in a range of activities such as gardening, baking and quizzes. The home also receives visits from local schools and church groups.

Residents are encouraged to have their say in the running of the home through the residents’ forum.
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Care Provided by Pavilion Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Pavilion Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Contact Pavilion Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alison McCulla (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (75)

Pavilion Court Reviews (74)

9.6

Pavilion Court has a Review Score of 9.6 (9.561) out of 10, based on 18 reviews in the last 2 years.
Over all time Pavilion Court has 74 reviews.

Overall Experience
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Reviewer Connection to Pavilion Court
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Review from R R (Wife of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault anything or anyone here @ Pavilion Court.
My husband has had the best of care from health/nursing staff right down to kitchen staff.
Always made welcome when visiting.
Everyone so friendly and caring.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your wonderful 5-star review your feedback will be passed to all our Pavilion Court team.
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Review from Anne H (Friend of Resident) published on 1 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Pavilion court over the last three years, to see a church member of Trinity church Gosforth.
As a retired senior nurse in Palliative and end of life care, I was always aware of how clean, spacious and airy Pavilion court appeared.
My friend always looked as if her personal hygiene needs
had been met and that she had been cared for in a dignified manner. She appeared settled and comfortable.
The staff were always welcoming. On my last visit I was informed that my friend had died and the staff supported me as this news had come as a shock . They spoke to the son and received his permission to share his contact details with the church so we could support him and his family in their loss. Her name will also be written in our book of remembrance.
As a visitor for the church I visit several homes in the Newcastle area. I am often asked to recommend a home to friends who are searching for a home for their parents. I have no hesitation in recommending Pavilion court.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtWe are sorry to hear of the loss of your friend and would like to thank you for taking the time to write such a lovely review of Pavilion Court. Our team are very honoured and humbled by your kind trusted recommendation to others in the local community.
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Review from S L (Wife of Resident) published on 22 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has only been in the above care home for 8 weeks. All positive at present, management and staff very approachable.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your kind words, your feedback will be shared with all our Pavilion Court team.
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Review from Wendy P (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent leadership ensured that Pavilion Court is well-managed and maintained. Staff are very friendly and helpful. Turnover is low, therefore staff get to know the people they look after very well, so they are able to provide for all their needs. Varied activities are provided and there is often
a guest singer, which residents really enjoy. Communal areas are clean and comfortable and family can visit at any time they wish. I visit the home at different times, and my mam is always clean, well-dressed and well cared for. An excellent facility with staff who understand very well how to look after dementia patients.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for taking the time to leave such a lovely review for Pavilion Court, your fantastic feedback will be shared with all our Colleagues.
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Review from L R (Daughter of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall a good care home. Residents are well cared for and treated well. All staff and management are friendly and helpful. They keep me informed on the well-being of my mother and I have found them very approachable. They encourage the residents to join in with activities of which there are loads.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for taking the time to leave such a lovely review about Pavilion Court, your positive feedback will be shared with all the team.
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Review from M C (Daughter of Resident) published on 9 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom and dad stay at Pavilion Court, the staff are all lovely and friendly. Couldn't fault my parents' care, they all do a great job.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThankyou for taking the time to leave such a lovely 5-star review, your kind words will be shared with all the Pavilion Court team.
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Review from Linda S (Wife of Resident) published on 9 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is in care at Pavilion Court. He is treated kindly and with compassion by all staff. They also answer any questions that I have about his care and are open to other ideas on ways that might help him. They keep me informed of his wellbeing and I have no issues about his safety.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your wonderful review, your positive feedback will be shared with all our Pavilion Court team.
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Review from V A (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff all understand my mum and her care needs, they are friendly and respect her as an individual. She is safe and well cared for and has managed to articulate this herself to outside agencies. The manager is always happy to talk over any concerns and acts upon them quickly and professionally.
The activities co-ordinator works hard to provide activities that have something for everyone, even those who don't want to join in with a group. Thank you all for caring.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your review and positive feedback and comments, these will be passed to all our Pavilion Court team.
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Review from L W (Son-in-law of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pavillion Court is very clean and staff are very professional in the care they provide to residents and family and nothing is an issue. You always get a friendly reception when you arrive, and solve any problems you have.
It is a well run ship, and its a pleasure to go there. Very happy with everything.
9 out of 10 for that.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your lovely review and support, your kind words and feedback will be passed to all the team at Pavilion Court.
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Review from P R (Sister of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind friendly staff always happy to help.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your 5-star review - your positive feedback and kind words are extremely important to us and will be passed to all the Pavilion Court team.
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Review from Margaret F (Husband of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Can't complain about George's care.
Staff are always lovely with him and treat him with care. When I leave him I know he is left in good hands and makes me feel better. And George never has complained about anything and has been in here nearly a year. Thank you for all you do.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your lovely review - your feedback is extremely important to us and will be passed to the Pavilion Court team.
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Review from Emma S (Niece of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a relative who was a resident here. The feel from the initial walk around was good.
There had been several small teething problems late last year which had escalated to a complaint along with me wanting my relative moved into a new home.
The home manager, had arranged a meeting along with the
regional manager to investigate all issues we had- we were honestly impressed!
After the meeting, all issues were investigated and dealt with very swiftly, along with regular communication. We didn't have one issue since & our relative was happy and content here. All staff were approachable.
Unfortunately we lost our relative in April, On his final exit from Pavilion, All present staff were very respectful which didn't go unnoticed.
We feel that receiving a good service is great but receiving outstanding service & support from a home manager who really cares is another.
Thank you to the manager, you are a huge credit
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtI am very sorry to hear about the loss of your loved one and would like to thank you for your really lovely review. Your comments about the team and management are very kind and will mean the world to our Colleagues.
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Review from A G (Wife of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to commend the management at Pavilion Court. I think its important to have a good management at the top, it gives me confidence knowing the home is being run well. From my experience I find the manager very approachable and if I have voiced any concerns I feel they do listen to what you
say and where possible it has been resolved fairly quickly. I can also see they are really trying to improve areas around the home where it is most needed.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your lovely review, your feedback is really important to us and will be shared with all our Colleagues and Management Team.
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Review from A G (Daughter-in-law of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is clean, has a nice atmosphere and the staff are kind. My mother in law entered the nursing home on 28 May 2025.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your lovely review, your positive feedback will be passed to all our team.
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Review from Kerry M (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mums care has been exemplary. She is always clean, well presented and staff have a really good relationship with her. Her room is comfortable and every care has been taken to meet her needs, bed position, windows, brightness. I have always found staff very approachable when I have questions and they
are always very understanding and caring. I have visited at various times and really like the open door policy, and have always found the residence clean and cheerful. Management have been helpful and accessible which is always useful in some stressful situations.
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Review from Dawn M (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in Pavilion Court for six weeks, discharged from hospital. All the care staff look after Dad well, they're very kind and although they're very busy give us assistance when we ask. They communicate with me all the time, keeping me informed of any issues with Dad or if they have any
concerns. I am very happy with Dad's care and feel he is safe here.
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Review from F C (Sister of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and palliative care. Staff are all lovely and welcoming. They did everything to help our sister and us. Thank you for taking lovely care of her.
Reply from Sarah Mckenzie, Regional manager at Pavilion CourtThank you for your lovely review. We will pass your comments over to the team at Pavilion Court.
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Review from J C (Sister of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and palliative care. Staff and management can't do enough for relatives and residents. Everyone is brilliant.
Reply from Sarah Mckenzie, Regional manager at Pavilion CourtThank you for your kind words. The team will appreciate your feedback.
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Review from G R (Son of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for 2 years. During that time she has always appeared happy and well looked after. My mum has difficulty communicating and behavioural issues due to the severity of her condition. The staff have done an excellent job of dealing with her. We recently had a CHL assessment and it was
obvious from the support given to me and my mum that they had a detailed care plan in place and always acted in my mum's best interests and overall really knew her.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your lovely review and feedback, this will be passed to the team.
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Review from Patricia B (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is well cared for in Pavilion Court. Each member of staff is a star, the management team are very helpful, the nurses and carers are so supportive and helpful and everyone is very approachable.
The home is very welcoming, and we as a family are kept up to date with all events and informed of
any happenings. I can’t thank the staff enough for their care and attention.
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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for Pavilion Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Pavilion Court is calculated as follows: ( (141 Excellents x 5) + (58 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 211 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Pavilion Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Alison

Alison McCulla

Job Title: Home Manager

Alison has over 20 years of experience in the care sector, with 10 years acting as a Registered Manager in two different homes. These included nursing care as well as 8 months of experience as a turnaround manager, predominantly driving quality improvement. She has a Level 5 Leadership & Management in Health & Social Care.

Frequently Asked Questions about Pavilion Court

What types of Care is Pavilion Court registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pavilion Court have?

There are 75 Single Rooms.

What are the Facilities & Services at Pavilion Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pavilion Court to the centre of Newcastle upon Tyne?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pavilion Court to verify any information. View our terms and conditions. Pavilion Court has an Enhanced Service - more info.