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Pavilion Court

McKendrick Villas, Cowgate, Newcastle upon Tyne, Tyne & Wear NE5 3AB
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Pavilion Court, Newcastle upon Tyne
Pavilion Court, Newcastle upon Tyne
Pavilion Court, Newcastle upon Tyne

Pavilion Court is a welcoming and friendly care home located close to local shops and facilities, with good public transport links.

The home has strong links with the local community and many residents grew up in the local area.

Pavilion Court has gardens, first-floor verandas, a café and two large lounges where residents can relax and socialise. They can also take part in a range of activities such as gardening, baking and...  

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Care Provided by Pavilion Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Pavilion Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Good to Know

Group / Owner

Person in charge

  • Alison McCulla (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (75)

Pavilion Court Reviews (78)

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9.6

Pavilion Court has a Review Score of 9.6 (9.585) out of 10, based on 20 reviews in the last 2 years. Over all time Pavilion Court has 78 reviews.

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Showing 78 reviews matching selected criteria
Review from Gloria M (Sister-in-law of Resident) published on 18 May 2018 Submitted via Postal Card
Overall Experience

When visiting the care home I have always been made to feel very welcome no matter what time I visit.

Residents get love and a cuddle when upset and not well.

Really a lovely and welcome feeling all round.

Reply from Sarah McKenzie, Manager at Pavilion Court

Thank you for the lovely feedback - much appreciated and will help us focus on our goals going forward.

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Review from K O (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card
Overall Experience

A very pleasant, safe environment with friendly staff. Well care for and quite peaceful.

Reply from Andrea Blades, Manager at Pavilion Court

Thank you for taking the time out to review our home. It is much appreciated and helps us review our care going forward.

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Review from Jane A (Sister-in-law of Resident) published on 24 April 2018 Submitted via Postal Card
Overall Experience

We came to visit my sister-in-law who was in terminal decline after a long and complicated illness. She had stated her wish to be able to die quietly and with dignity at the care home, and this is exactly what happened, with all the staff facilitating this, each carrying out their role impeccably.

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Review from Norman A (Brother of Resident) published on 20 April 2018 Submitted via Postal Card
Overall Experience

I was treated with courtesy and my sister has been very contented with the care of the team and stated very clearly that she wished to die there - which she did - very peacefully.

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Review from P S (Daughter-in-law of Resident) published on 18 May 2017 Submitted via Postal Card
Overall Experience
Overall I feel the care home meets all of the requirements needed to support and care for my elderly father in law. My first visit there was a very pleasant experience and the manager went out of her way to explain and answer any questions I had.
All of the care staff seem nice and treat residents with dignity and patience.
It is always clean and has some lovely outside garden areas which residents are encouraged to use.
I found it to have a really friendly, relaxed atmosphere and all of the staff from management through to carers, domestics and maintenance are very cheerful and helpful.

I would highly recommend Pavilion Court to anyone.

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Review from Robert W (Son of Resident) published on 18 May 2017 Submitted via Postal Card
Overall Experience
From first viewing to all visits I've had, I found and still find Pavilion Court has a welcoming atmosphere.
From management right through to all levels of nursing and caring staff, and all other staff involved, very friendly, helpful and caring.
The care home is always clean, tidy and well maintained.
I feel my father is being looked after very well and think he is starting to accept the situation the best he is able to.
All facilities in place seem to cater for residents needs and the food seems lovely.
The garden area outside his room is a nice place to sit out when the weather is fine.

All in all, I couldn't fault the Pavilion Court.

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Review from J R (Granddaughter of Resident) published on 25 August 2016 Submitted via Postal Card
Overall Experience

Friendly and helpful staff. Happy with the care I see him receive.

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Review from Sue M (Daughter of Resident) published on 16 August 2016 Submitted via Postal Card
Overall Experience

I find the staff very friendly and helpful. The home is very clean and tidy and lovely. It has lovely pictures and instruments on the corridor walls on the dementia floor.

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Review from Nicola A (Daughter-in-law of Resident) published on 15 August 2016 Submitted via Postal Card
Overall Experience

A very friendly care home, staff are always professional and attend to all my mother-in-law's needs. There is always someone available to discuss any issues and they are all very caring. I feel my mother-in-law is in a safe and caring home.

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Review from Alan I (Sister of Resident) published on 5 August 2016 Submitted via Postal Card
Overall Experience

Very satisfied. No complaints.

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Review from Maureen M (Daughter-in-law of Resident) published on 14 April 2016 Submitted via Postal Card
Overall Experience

I can't fault this home. Staff and management always helpful and friendly and do anything to make life easier for families. They have lots of activities for residents. Lovely and clean and friendly.

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Review from Beryl C (Sister of Resident) published on 11 March 2016 Submitted via Postal Card
Overall Experience

My sister is happy in the care home. The staff are helpful and obliging nothing is too much trouble for them. I'm happy that I know she is well looked after.

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Review from A D (Sister of Resident) published on 11 March 2016 Submitted via Postal Card
Overall Experience

Everybody is friendly, staff, carers, very good.

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Review from Joseph T (Brother of Resident) published on 23 February 2016 Submitted via Postal Card
Overall Experience

It's a lovely place, girls look after my brother - very happy with progress he is making. Staff always available if I need to speak to anyone.

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Review from Garry W (Son of Resident) published on 23 February 2016 Submitted via Postal Card
Overall Experience

When my sister and I were viewing potential care homes for our father, we immediately knew that Pavilion Court was the right one which would meet the needs to offer care for our father due to the professionalism and personal touch displayed. Although our father has been in the care home for 24 hours we have seen an improvement already and cannot recommend the care and attention already received and given.

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Review from Robin L (Nephew of Resident) published on 22 February 2016 Submitted via Postal Card
Overall Experience

My aunt has improved greatly since moving here.

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Review from Sandra G (Daughter of Resident) published on 5 January 2016 Submitted via Website
Overall Experience

Having the unfortunate need to place my Mam in nursing care (although she is quite able but forgets to eat and drink) I shopped around visited many on spec and read the CQC reports I decided on Pavilion Court despite their CQC report being not so good the feeling and the welcome I got when I visited the home made me choose it, it just felt right, i'm sure you all know that feeling when you walk into somewhere and it feels right!. The first room she was in was lovely and had an alarmed door into the garden however my Mam kept opening the door and setting the alarm off so without any fuss the staff helped me move my Mam into another room at my request where she settled lovely...however after few weeks I decided it was a bit quiet after one of my Mams friends moved out so I changed my Mam into another home with my Mams involvement, but after 5 days for various reasons she wasn't happy and couldn't settle and her behaviour at times was challenging according to the staff in the new place! I rang Pavilion where my Mams behaviour was often the same but they seemed to be able to deal with it and calm her down and asked could I possibly take her back to live there. I have to commend the staff and most of all the new manageress in Pavilion Court for making this traumatic time run smoothly for my Mam and my family the manageress was highly recommended by a social worker I spoke to as being brilliant at her job of turning the negative into positive. You can make cups of tea and eat biscuits in their hall or your room any time you visit,they are a very friendly bunch of carers and it's true they are there for the family's too. I could go on but obviously got to stop somewhere, in this instance the CQC report doesn't do Pavilion Court justice , go on personal experience. Obviously everywhere has their good staff and some not so good just as some have good days and bad days but when I go into Pavilion Court it's like going home as far as feeling we belong there.

Reply from Vicki Burden, PA to Operations Director at Pavilion Court

We would like to thank this lady very much for taking the time to give Pavilion Court such a glowing review. We have noticed, however, that her opinion of the activities in the home is poor. We like to use all comments constructively and would like to suggest that these opinions are discussed with the Home Manager who will be happy to hear them. Thank you.

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Review from K K (Daughter of Resident) published on 24 November 2015 Submitted via Postal Card
Overall Experience

The service provided is basically ok but could benefit from some more staff.

Reply from Vicki Burden, PA to Operations Director at Pavilion Court

We value the feedback received from any person involved in or having contact with the home and truly believe this enables continuous improvement. We are sorry that this has been the experience of the service provided, and we will ensure that the comments are used constructively to enhance the service delivered. A review is currently underway regarding activity provision at the home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Pavilion Court.

Upcoming Events

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Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Akari Care Ltd

Accreditations

There are no accreditations posted yet for Pavilion Court.

Meet the Team (1)

Alison McCulla
Alison McCullaJob Title:Home Manager

Alison has over 20 years of experience in the care sector, with 10 years acting as a Registered Manager in two different homes. These included nursing care as well as 8 months of experience as a turnaround manager, predominantly driving quality improvement. She has a Level 5 Leadership & Management in Health & Social Care.

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