Pavilion Court

McKendrick Villas, Cowgate, Newcastle upon Tyne NE5 3AB
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9.6 74 Reviews
  • Pavilion Court, Newcastle upon Tyne
Pavilion Court is a welcoming and friendly care home located close to local shops and facilities, with good public transport links.

The home has strong links with the local community and many residents grew up in the local area.

Pavilion Court has gardens, first-floor verandas, a café and two large lounges where residents can relax and socialise. They can also take part in a range of activities such as gardening, baking and quizzes. The home also receives visits from local schools and church groups.

Residents are encouraged to have their say in the running of the home through the residents’ forum.
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Care Provided by Pavilion Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Pavilion Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Contact Pavilion Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alison McCulla (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (75)

Pavilion Court Reviews (74)

9.6

Pavilion Court has a Review Score of 9.6 (9.561) out of 10, based on 18 reviews in the last 2 years.
Over all time Pavilion Court has 74 reviews.

Overall Experience
  • 46
  • 24
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Date Published
  • 74
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  • 18
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Reviewer Connection to Pavilion Court
  • 20
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Total of 74, showing 61-74
Review from P S (Daughter-in-law of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I feel the care home meets all of the requirements needed to support and care for my elderly father in law. My first visit there was a very pleasant experience and the manager went out of her way to explain and answer any questions I had.
All of the care staff seem nice and treat residents
with dignity and patience.
It is always clean and has some lovely outside garden areas which residents are encouraged to use.
I found it to have a really friendly, relaxed atmosphere and all of the staff from management through to carers, domestics and maintenance are very cheerful and helpful.
I would highly recommend Pavilion Court to anyone.
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Review from Robert W (Son of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first viewing to all visits I've had, I found and still find Pavilion Court has a welcoming atmosphere.
From management right through to all levels of nursing and caring staff, and all other staff involved, very friendly, helpful and caring.
The care home is always clean, tidy and well maintained.
I
feel my father is being looked after very well and think he is starting to accept the situation the best he is able to.
All facilities in place seem to cater for residents needs and the food seems lovely.
The garden area outside his room is a nice place to sit out when the weather is fine.
All in all, I couldn't fault the Pavilion Court.
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Review from J R (Granddaughter of Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and helpful staff. Happy with the care I see him receive.
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Review from Sue M (Daughter of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very friendly and helpful. The home is very clean and tidy and lovely. It has lovely pictures and instruments on the corridor walls on the dementia floor.
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Review from Nicola A (Daughter-in-law of Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly care home, staff are always professional and attend to all my mother-in-law's needs. There is always someone available to discuss any issues and they are all very caring. I feel my mother-in-law is in a safe and caring home.
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Review from Alan I (Sister of Resident) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied. No complaints.
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Review from Maureen M (Daughter-in-law of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault this home. Staff and management always helpful and friendly and do anything to make life easier for families. They have lots of activities for residents. Lovely and clean and friendly.
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Review from Beryl C (Sister of Resident) published on 11 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is happy in the care home. The staff are helpful and obliging nothing is too much trouble for them. I'm happy that I know she is well looked after.
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Review from A D (Sister of Resident) published on 11 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everybody is friendly, staff, carers, very good.
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Review from Joseph T (Brother of Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a lovely place, girls look after my brother - very happy with progress he is making. Staff always available if I need to speak to anyone.
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Review from Garry W (Son of Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my sister and I were viewing potential care homes for our father, we immediately knew that Pavilion Court was the right one which would meet the needs to offer care for our father due to the professionalism and personal touch displayed. Although our father has been in the care home for 24 hours
we have seen an improvement already and cannot recommend the care and attention already received and given.
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Review from Robin L (Nephew of Resident) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has improved greatly since moving here.
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Review from Sandra G (Daughter of Resident) published on 5 January 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having the unfortunate need to place my Mam in nursing care (although she is quite able but forgets to eat and drink) I shopped around visited many on spec and read the CQC reports I decided on Pavilion Court despite their CQC report being not so good the feeling and the welcome I got when I visited
the home made me choose it, it just felt right, i'm sure you all know that feeling when you walk into somewhere and it feels right!. The first room she was in was lovely and had an alarmed door into the garden however my Mam kept opening the door and setting the alarm off so without any fuss the staff helped me move my Mam into another room at my request where she settled lovely...however after few weeks I decided it was a bit quiet after one of my Mams friends moved out so I changed my Mam into another home with my Mams involvement, but after 5 days for various reasons she wasn't happy and couldn't settle and her behaviour at times was challenging according to the staff in the new place! I rang Pavilion where my Mams behaviour was often the same but they seemed to be able to deal with it and calm her down and asked could I possibly take her back to live there. I have to commend the staff and most of all the new manageress in Pavilion Court for making this traumatic time run smoothly for my Mam and my family the manageress was highly recommended by a social worker I spoke to as being brilliant at her job of turning the negative into positive. You can make cups of tea and eat biscuits in their hall or your room any time you visit,they are a very friendly bunch of carers and it's true they are there for the family's too. I could go on but obviously got to stop somewhere, in this instance the CQC report doesn't do Pavilion Court justice , go on personal experience. Obviously everywhere has their good staff and some not so good just as some have good days and bad days but when I go into Pavilion Court it's like going home as far as feeling we belong there.
Reply from Vicki Burden, PA to Operations Director at Pavilion CourtWe would like to thank this lady very much for taking the time to give Pavilion Court such a glowing review. We have noticed, however, that her opinion of the activities in the home is poor. We like to use all comments constructively and would like to suggest that these opinions are discussed with the Home Manager who will be happy to hear them. Thank you.
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Review from K K (Daughter of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided is basically ok but could benefit from some more staff.
Reply from Vicki Burden, PA to Operations Director at Pavilion CourtWe value the feedback received from any person involved in or having contact with the home and truly believe this enables continuous improvement. We are sorry that this has been the experience of the service provided, and we will ensure that the comments are used constructively to enhance the service delivered. A review is currently underway regarding activity provision at the home.
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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for Pavilion Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Pavilion Court is calculated as follows: ( (141 Excellents x 5) + (58 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 211 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Pavilion Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Alison

Alison McCulla

Job Title: Home Manager

Alison has over 20 years of experience in the care sector, with 10 years acting as a Registered Manager in two different homes. These included nursing care as well as 8 months of experience as a turnaround manager, predominantly driving quality improvement. She has a Level 5 Leadership & Management in Health & Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pavilion Court to verify any information. View our terms and conditions. Pavilion Court has an Enhanced Service - more info.