Search...

Pavilion Court

McKendrick Villas, Cowgate, Newcastle upon Tyne, Tyne & Wear NE5 3AB
Akari Care Ltd Logo
Jobs
Pavilion Court logo
Pavilion Court, Newcastle upon Tyne
Pavilion Court, Newcastle upon Tyne
Pavilion Court, Newcastle upon Tyne

Pavilion Court is a welcoming and friendly care home located close to local shops and facilities, with good public transport links.

The home has strong links with the local community and many residents grew up in the local area.

Pavilion Court has gardens, first-floor verandas, a café and two large lounges where residents can relax and socialise. They can also take part in a range of activities such as gardening, baking and...  

Loading travel time

Care Provided by Pavilion Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Pavilion Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Good to Know

Group / Owner

Person in charge

  • Alison McCulla (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (75)

Pavilion Court Reviews (78)

Submit a Review
9.6

Pavilion Court has a Review Score of 9.6 (9.585) out of 10, based on 20 reviews in the last 2 years. Over all time Pavilion Court has 78 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Pavilion Court
Loading...
Showing 78 reviews matching selected criteria
Review from N B (Resident / Service User) published on 16 September 2021 Submitted via Postal Card
Overall Experience

The staff are friendly and knowledgeable. Everything is not perfect. Assistant entertainment person thinks shes a carer, food could be improved. If everything was perfect then staff wouldn't not strive to be good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G B (Resident / Service User) published on 9 September 2021 Submitted via Postal Card
Overall Experience

It is a great place to be in. You don't want for anything. The staff are very caring.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Resident / Service User) published on 7 September 2021 Submitted via Postal Card
Overall Experience

Very friendly people, staff are supportive and very helpful. Nice environment and excellently furnished.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marjorie W (Resident / Service User) published on 7 September 2021 Submitted via Postal Card
Overall Experience

Good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael M (Son of Resident) published on 28 June 2021 Submitted via Postal Card
Overall Experience

Excellent care home, fantastic staff. Always feel safe. My mother is ever so happy and feels at home. Thank you to Pavilion Court.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol M (Daughter of Resident) published on 17 June 2021 Submitted via Website
Overall Experience

My mother was moved to Pavilion Court in November 2020 following a number of stays in hospital from July 2020. My concern was that she would not settle in residential care. As it happens my mother thrived there. The care and attention she received from the staff was excellent. My mum was a very sociable person and loved meeting people. She made some friends there and joined in with whatever social activities were available during Covid. We were always kept informed of her care and had regular WhatsApp calls when we could not visit in person. Unfortunately, my mum passed away on 15th May 2021 but I would like to think that during her stay at Pavilion Court was a happy time for her and I thank the manager and the wonderful staff for looking after her especially during these difficult times.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Power of Attorney of Resident) published on 26 January 2021 Submitted via Postal Card
Overall Experience

To all the wonderful staff who were involved in the care of my late friend (deceased on the 25th of November 2020). We cannot thank you enough for all the love, care and attention you gave her whilst she was at Pavilion Court. We really appreciate the amazing job you do, especially in the current difficult circumstances. It was a great comfort to us knowing she was in safe hands, surrounded by such lovely people. Sending our gratitude and love to you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Colin H (Son of Resident) published on 6 January 2021 Submitted via Postal Card
Overall Experience

Dad was kept safe and well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Arty W (Son of Resident) published on 18 November 2020 Submitted via Postal Card
Overall Experience

My dad was moved to Pavilion Court in March 2020 and this was at the start of the lockdown due to Covid19. The staff constantly kept me updated with my father's progress and we could Facetime him when he or we wanted with very little notice. My father passed away last week due to health reasons and the nurses and all staff kept me updated and showed compassion throughout. I would have no hesitation in bringing any relative here. Five-star rating.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shelagh T (Daughter of Resident) published on 10 November 2020 Submitted via Website
Overall Experience

My father was admitted and spent several months in the care of Pavillion Court after spending time in hospital following Covid19. He was extremely poorly when he arrived there and with the excellent care he was given by all members of staff at all levels he made a remarkable recovery and was able to return home and is now living independently in his bungalow with his wife. I can't praise the staff enough in every respect. Thank you so much from all the family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Jean R (Wife of Resident) published on 30 October 2020 Submitted via Postal Card
Overall Experience

Since COVID came and locked down the home, I have been very worried about seeing my husband. But the staff have been great at keeping us informed on his health and wellbeing. I have been able, with the help of my niece to see and chat with him on the computer and this has helped me greatly knowing he is doing well. I can't thank the staff enough for all their hard work. They are fantastic and the care my husband is getting has really helped me not to worry as much.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P G (Daughter of Resident) published on 26 October 2020 Submitted via Postal Card
Overall Experience

My parents moved into Pavilion Court in January 2020. I only had a couple of months with them before lockdown but care my parents received while I was there was amazing and put my mind at rest for lockdown. Unfortunately, my dad passed away in April but my mam still seems safe and well under their care. They also sent me photos and brief messages through WhatsApp which is a blessing in these strange times. It's also lovely to see pictures on Facebook. Difficult times but staff still amazing

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie W (Niece of Resident) published on 9 October 2020 Submitted via Website
Overall Experience

My uncle started coming to Pavillion Court as a respite user and became a permanent resident when my aunt could no longer cope at home 2 years ago. He settled in well and the staff have always given excellent care but wanted to write this review as since we have all been effected by COVID things have changed from visiting at least 3 times a week to no visits. During this time we have had regular updates and phone calls and most importantly we have been able to FaceTime with my uncle so that his wife can see him and have a chat. I can’t thank the staff enough for the excellent care they are giving under such difficult times and always keeping us up to date with his health and well being. It certainly helps his wife to settle when she has been able to see him on FaceTime. We thank you all from the bottom of our hearts for your care, dedication and hard work.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V M (Granddaughter of Resident) published on 2 October 2020 Submitted via Website
Overall Experience

Overall the staff is friendly, trying to do a difficult job with a limited number of staff available. I feel my grandmother is not very well cared for, mainly due to a lack of available staff. Telephoning the home is almost impossible, there never seems to be anyone available to answer the phone. Lack of variety of food, never any fresh fruit available to residents, a very limited menu which often seems to be frozen foods. My grandmother's needs have been so badly neglected that she is now in a very serious condition.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from D R (Resident / Service User) published on 31 July 2019 Submitted via Postal Card
Overall Experience

Made very welcome by staff. Home is friendly, welcoming and has no odours.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John W (Partner of Resident) published on 30 July 2019 Submitted via Postal Card
Overall Experience

All the staff are friendly and work very hard and I can't praise them enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracy G (Daughter of Resident) published on 18 July 2019 Submitted via Postal Card
Overall Experience
My father has lived in Pavilion Court for 18 months.
Fab staff and management, nothing is a trouble.
Communication is outstanding. The care given to my dad is 100 per cent

Keep up the fab work.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L D (Friend of Resident) published on 17 July 2019 Submitted via Postal Card
Overall Experience

Pleasantly surprised at the improvement of our neighbour since moving into Pavilion Court - her previous home was another Akari home and was concerned she may not settle, but the overall care is so much better. They are so courteous with her and are much more aware of her needs. She has only been there for a few weeks and it is really good to see her happy and settled. (I have known her since 1972!).

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from D D (Friend of Resident) published on 16 July 2019 Submitted via Postal Card
Overall Experience

Very impressed in improvement in our much-loved neighbour since coming to this care home. Note that the previous home was also Akari.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
No Rating
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from Claire C (Niece of Resident) published on 29 June 2018 Submitted via Website
Overall Experience

The staff are lovely at the home but there are not enough of them to look after everyone. They are always rushed off their feet and haven't got time to bath or shower residents etc. There are no activities for residents, I thought there would be trips out for my auntie or things going on inside the home for residents to do, but there's nothing like that and she's been here 3 months now. The rooms are nice and it's always clean and safe.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Pavilion Court.

Upcoming Events

There are no upcoming events for Pavilion Court.

Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Akari Care Ltd

Accreditations

There are no accreditations posted yet for Pavilion Court.

Meet the Team (1)

Alison McCulla
Alison McCullaJob Title:Home Manager

Alison has over 20 years of experience in the care sector, with 10 years acting as a Registered Manager in two different homes. These included nursing care as well as 8 months of experience as a turnaround manager, predominantly driving quality improvement. She has a Level 5 Leadership & Management in Health & Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pavilion Court to verify any information. View our terms and conditions. Pavilion Court has an Enhanced Service -more info.