Submit a Review for Pavilion Court
McKendrick Villas, Cowgate, Newcastle upon Tyne, NE5 3AB
View full details of Pavilion CourtLatest Reviews for Pavilion Court
20 May 2026
Cannot fault anything or anyone here @ Pavilion Court.
My husband has had the best of care from health/nursing staff right down to kitchen staff.
Always made welcome when visiting.
Everyone so friendly and caring.
01 May 2026
I have visited Pavilion court over the last three years, to see a church member of Trinity church Gosforth.
As a retired senior nurse in Palliative and end of life care, I was always aware of how clean, spacious and airy Pavilion court appeared.
My friend always looked as if her personal hygiene
needs had been met and that she had been cared for in a dignified manner. She appeared settled and comfortable.
The staff were always welcoming. On my last visit I was informed that my friend had died and the staff supported me as this news had come as a shock . They spoke to the son and received his permission to share his contact details with the church so we could support him and his family in their loss. Her name will also be written in our book of remembrance.
As a visitor for the church I visit several homes in the Newcastle area. I am often asked to recommend a home to friends who are searching for a home for their parents. I have no hesitation in recommending Pavilion court.
22 April 2026
My husband has only been in the above care home for 8 weeks. All positive at present, management and staff very approachable.
16 April 2026
Excellent leadership ensured that Pavilion Court is well-managed and maintained. Staff are very friendly and helpful. Turnover is low, therefore staff get to know the people they look after very well, so they are able to provide for all their needs. Varied activities are provided and there is often
a guest singer, which residents really enjoy. Communal areas are clean and comfortable and family can visit at any time they wish. I visit the home at different times, and my mam is always clean, well-dressed and well cared for. An excellent facility with staff who understand very well how to look after dementia patients.
15 April 2026
Overall a good care home. Residents are well cared for and treated well. All staff and management are friendly and helpful. They keep me informed on the well-being of my mother and I have found them very approachable. They encourage the residents to join in with activities of which there are loads.
09 April 2026
My mom and dad stay at Pavilion Court, the staff are all lovely and friendly. Couldn't fault my parents' care, they all do a great job.
09 April 2026
My husband is in care at Pavilion Court. He is treated kindly and with compassion by all staff. They also answer any questions that I have about his care and are open to other ideas on ways that might help him. They keep me informed of his wellbeing and I have no issues about his safety.
27 January 2026
The staff all understand my mum and her care needs, they are friendly and respect her as an individual. She is safe and well cared for and has managed to articulate this herself to outside agencies. The manager is always happy to talk over any concerns and acts upon them quickly and professionally.
The activities co-ordinator works hard to provide activities that have something for everyone, even those who don't want to join in with a group. Thank you all for caring.
13 January 2026
Pavillion Court is very clean and staff are very professional in the care they provide to residents and family and nothing is an issue. You always get a friendly reception when you arrive, and solve any problems you have.
It is a well run ship, and its a pleasure to go there. Very happy with
everything. 9 out of 10 for that.
08 January 2026
Kind friendly staff always happy to help.
08 January 2026
Can't complain about George's care.
Staff are always lovely with him and treat him with care. When I leave him I know he is left in good hands and makes me feel better. And George never has complained about anything and has been in here nearly a year. Thank you for all you do.
03 July 2025
We had a relative who was a resident here. The feel from the initial walk around was good.
There had been several small teething problems late last year which had escalated to a complaint along with me wanting my relative moved into a new home.
The home manager, had arranged a meeting along with
the regional manager to investigate all issues we had- we were honestly impressed!
After the meeting, all issues were investigated and dealt with very swiftly, along with regular communication. We didn't have one issue since & our relative was happy and content here. All staff were approachable.
Unfortunately we lost our relative in April, On his final exit from Pavilion, All present staff were very respectful which didn't go unnoticed.
We feel that receiving a good service is great but receiving outstanding service & support from a home manager who really cares is another.
Thank you to the manager, you are a huge credit
03 July 2025
I would like to commend the management at Pavilion Court. I think its important to have a good management at the top, it gives me confidence knowing the home is being run well. From my experience I find the manager very approachable and if I have voiced any concerns I feel they do listen to what you
say and where possible it has been resolved fairly quickly. I can also see they are really trying to improve areas around the home where it is most needed.
03 July 2025
The home is clean, has a nice atmosphere and the staff are kind. My mother in law entered the nursing home on 28 May 2025.
02 July 2025
Mums care has been exemplary. She is always clean, well presented and staff have a really good relationship with her. Her room is comfortable and every care has been taken to meet her needs, bed position, windows, brightness. I have always found staff very approachable when I have questions and they
are always very understanding and caring. I have visited at various times and really like the open door policy, and have always found the residence clean and cheerful. Management have been helpful and accessible which is always useful in some stressful situations.
11 December 2024
My father has been in Pavilion Court for six weeks, discharged from hospital. All the care staff look after Dad well, they're very kind and although they're very busy give us assistance when we ask. They communicate with me all the time, keeping me informed of any issues with Dad or if they have any
concerns. I am very happy with Dad's care and feel he is safe here.
10 June 2024
Excellent care and palliative care. Staff are all lovely and welcoming. They did everything to help our sister and us. Thank you for taking lovely care of her.
10 June 2024
Excellent care and palliative care. Staff and management can't do enough for relatives and residents. Everyone is brilliant.
15 February 2024
My mum has been here for 2 years. During that time she has always appeared happy and well looked after. My mum has difficulty communicating and behavioural issues due to the severity of her condition. The staff have done an excellent job of dealing with her. We recently had a CHL assessment and it
was obvious from the support given to me and my mum that they had a detailed care plan in place and always acted in my mum's best interests and overall really knew her.
22 January 2024
My mam is well cared for in Pavilion Court. Each member of staff is a star, the management team are very helpful, the nurses and carers are so supportive and helpful and everyone is very approachable.
The home is very welcoming, and we as a family are kept up to date with all events and informed
of any happenings. I can’t thank the staff enough for their care and attention.
Latest Reviews for Pavilion Court
20 May 2026
Cannot fault anything or anyone here @ Pavilion Court.
My husband has had the best of care from health/nursing staff right down to kitchen staff.
Always made welcome when visiting.
Everyone so friendly and caring.
01 May 2026
I have visited Pavilion court over the last three years, to see a church member of Trinity church Gosforth.
As a retired senior nurse in Palliative and end of life care, I was always aware of how clean, spacious and airy Pavilion court appeared.
My friend always looked as if her personal hygiene
needs had been met and that she had been cared for in a dignified manner. She appeared settled and comfortable.
The staff were always welcoming. On my last visit I was informed that my friend had died and the staff supported me as this news had come as a shock . They spoke to the son and received his permission to share his contact details with the church so we could support him and his family in their loss. Her name will also be written in our book of remembrance.
As a visitor for the church I visit several homes in the Newcastle area. I am often asked to recommend a home to friends who are searching for a home for their parents. I have no hesitation in recommending Pavilion court.
22 April 2026
My husband has only been in the above care home for 8 weeks. All positive at present, management and staff very approachable.
16 April 2026
Excellent leadership ensured that Pavilion Court is well-managed and maintained. Staff are very friendly and helpful. Turnover is low, therefore staff get to know the people they look after very well, so they are able to provide for all their needs. Varied activities are provided and there is often
a guest singer, which residents really enjoy. Communal areas are clean and comfortable and family can visit at any time they wish. I visit the home at different times, and my mam is always clean, well-dressed and well cared for. An excellent facility with staff who understand very well how to look after dementia patients.
15 April 2026
Overall a good care home. Residents are well cared for and treated well. All staff and management are friendly and helpful. They keep me informed on the well-being of my mother and I have found them very approachable. They encourage the residents to join in with activities of which there are loads.
09 April 2026
My mom and dad stay at Pavilion Court, the staff are all lovely and friendly. Couldn't fault my parents' care, they all do a great job.
09 April 2026
My husband is in care at Pavilion Court. He is treated kindly and with compassion by all staff. They also answer any questions that I have about his care and are open to other ideas on ways that might help him. They keep me informed of his wellbeing and I have no issues about his safety.
27 January 2026
The staff all understand my mum and her care needs, they are friendly and respect her as an individual. She is safe and well cared for and has managed to articulate this herself to outside agencies. The manager is always happy to talk over any concerns and acts upon them quickly and professionally.
The activities co-ordinator works hard to provide activities that have something for everyone, even those who don't want to join in with a group. Thank you all for caring.
13 January 2026
Pavillion Court is very clean and staff are very professional in the care they provide to residents and family and nothing is an issue. You always get a friendly reception when you arrive, and solve any problems you have.
It is a well run ship, and its a pleasure to go there. Very happy with
everything. 9 out of 10 for that.
08 January 2026
Kind friendly staff always happy to help.
08 January 2026
Can't complain about George's care.
Staff are always lovely with him and treat him with care. When I leave him I know he is left in good hands and makes me feel better. And George never has complained about anything and has been in here nearly a year. Thank you for all you do.
03 July 2025
We had a relative who was a resident here. The feel from the initial walk around was good.
There had been several small teething problems late last year which had escalated to a complaint along with me wanting my relative moved into a new home.
The home manager, had arranged a meeting along with
the regional manager to investigate all issues we had- we were honestly impressed!
After the meeting, all issues were investigated and dealt with very swiftly, along with regular communication. We didn't have one issue since & our relative was happy and content here. All staff were approachable.
Unfortunately we lost our relative in April, On his final exit from Pavilion, All present staff were very respectful which didn't go unnoticed.
We feel that receiving a good service is great but receiving outstanding service & support from a home manager who really cares is another.
Thank you to the manager, you are a huge credit
03 July 2025
I would like to commend the management at Pavilion Court. I think its important to have a good management at the top, it gives me confidence knowing the home is being run well. From my experience I find the manager very approachable and if I have voiced any concerns I feel they do listen to what you
say and where possible it has been resolved fairly quickly. I can also see they are really trying to improve areas around the home where it is most needed.
03 July 2025
The home is clean, has a nice atmosphere and the staff are kind. My mother in law entered the nursing home on 28 May 2025.
02 July 2025
Mums care has been exemplary. She is always clean, well presented and staff have a really good relationship with her. Her room is comfortable and every care has been taken to meet her needs, bed position, windows, brightness. I have always found staff very approachable when I have questions and they
are always very understanding and caring. I have visited at various times and really like the open door policy, and have always found the residence clean and cheerful. Management have been helpful and accessible which is always useful in some stressful situations.
11 December 2024
My father has been in Pavilion Court for six weeks, discharged from hospital. All the care staff look after Dad well, they're very kind and although they're very busy give us assistance when we ask. They communicate with me all the time, keeping me informed of any issues with Dad or if they have any
concerns. I am very happy with Dad's care and feel he is safe here.
10 June 2024
Excellent care and palliative care. Staff are all lovely and welcoming. They did everything to help our sister and us. Thank you for taking lovely care of her.
10 June 2024
Excellent care and palliative care. Staff and management can't do enough for relatives and residents. Everyone is brilliant.
15 February 2024
My mum has been here for 2 years. During that time she has always appeared happy and well looked after. My mum has difficulty communicating and behavioural issues due to the severity of her condition. The staff have done an excellent job of dealing with her. We recently had a CHL assessment and it
was obvious from the support given to me and my mum that they had a detailed care plan in place and always acted in my mum's best interests and overall really knew her.
22 January 2024
My mam is well cared for in Pavilion Court. Each member of staff is a star, the management team are very helpful, the nurses and carers are so supportive and helpful and everyone is very approachable.
The home is very welcoming, and we as a family are kept up to date with all events and informed
of any happenings. I can’t thank the staff enough for their care and attention.