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Pavilion Court

McKendrick Villas, Cowgate, Newcastle upon Tyne, Tyne & Wear NE5 3AB
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Pavilion Court, Newcastle upon Tyne
Pavilion Court, Newcastle upon Tyne
Pavilion Court, Newcastle upon Tyne

Pavilion Court is a welcoming and friendly care home located close to local shops and facilities, with good public transport links.

The home has strong links with the local community and many residents grew up in the local area.

Pavilion Court has gardens, first-floor verandas, a café and two large lounges where residents can relax and socialise. They can also take part in a range of activities such as gardening, baking and...  

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Care Provided by Pavilion Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Pavilion Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Good to Know

Group / Owner

Person in charge

  • Alison McCulla (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (75)

Pavilion Court Reviews (78)

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9.6

Pavilion Court has a Review Score of 9.6 (9.585) out of 10, based on 20 reviews in the last 2 years. Over all time Pavilion Court has 78 reviews.

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Showing 78 reviews matching selected criteria
Review from F C (Sister of Resident) published on 10 June 2024 Submitted via Postal Card
Overall Experience

Excellent care and palliative care. Staff are all lovely and welcoming. They did everything to help our sister and us. Thank you for taking lovely care of her.

Reply from Sarah Mckenzie, Regional manager at Pavilion Court

Thank you for your lovely review. We will pass your comments over to the team at Pavilion Court.

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Review from J C (Sister of Resident) published on 10 June 2024 Submitted via Postal Card
Overall Experience

Excellent care and palliative care. Staff and management can't do enough for relatives and residents. Everyone is brilliant.

Reply from Sarah Mckenzie, Regional manager at Pavilion Court

Thank you for your kind words. The team will appreciate your feedback.

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Review from G R (Son of Resident) published on 15 February 2024 Submitted via Postal Card
Overall Experience

My mum has been here for 2 years. During that time she has always appeared happy and well looked after. My mum has difficulty communicating and behavioural issues due to the severity of her condition. The staff have done an excellent job of dealing with her. We recently had a CHL assessment and it was obvious from the support given to me and my mum that they had a detailed care plan in place and always acted in my mum's best interests and overall really knew her.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your lovely review and feedback, this will be passed to the team.

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Review from Patricia B (Daughter of Resident) published on 22 January 2024 Submitted via Website
Overall Experience
My mam is well cared for in Pavilion Court. Each member of staff is a star, the management team are very helpful, the nurses and carers are so supportive and helpful and everyone is very approachable.

The home is very welcoming, and we as a family are kept up to date with all events and informed of any happenings. I can’t thank the staff enough for their care and attention.

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Review from Ash N (Son of Resident) published on 15 December 2023 Submitted via Website
Overall Experience
My dad moved in June 2022 until he passed in December 2023. He had advanced Parkinson's and needed nursing care.
The home is well laid out. It doesn't smell like some others.
The most important part of any care home is the staff and they are top-grade here. Some cared for my dad even more than family members could - with their heart.
From the manager to the nurses, to the carers to everyone else, the staff were top class.
With regards to activities. There was always something going on, although my dad's condition meant he didn't partake.
On my dad's passing, the care home helped the family. They offered an undertaker, they gave us space and time to collect Dad's things to empty the room.

Well recommend.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

We are very sorry for your loss and want to thank you for your lovely words at this time. Your kind review about our home will be passed on to all our team.

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Review from J M (Wife of Resident) published on 8 December 2023 Submitted via Postal Card
Overall Experience

I am happy with the care some days, depending on which staff are on.

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Review from W B (Grandson of Resident) published on 6 December 2023 Submitted via Postal Card
Overall Experience

Friendly staff. Good communication.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your lovely review and wonderful feedback, this will be passed to all our Pavilion Court team.

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Review from M W (Son of Resident) published on 28 November 2023 Submitted via Website
Overall Experience

My 92 year old father, increasingly frail and in poor health, moved into Pavilion Court earlier this year, after the death of my mum in April. I have nothing but praise for Pavilion Court. Right from the start the management were solicitous and reassuring and the interest in my dad's personal needs (which can be complicated and at times rather exacting) and the review of his circumstances have been thorough. The GP in attendance is caring and interested, as are the nursing staff, whom I have witnessed in action and who telephone me regularly to update me on his situation. Without exception, the carers I meet are polite and cheerful and always attentive. This has been an extremely challenging year, for him and for all the family, and I am enormously grateful for the role all the staff at Pavilion Court now have in the care and well being of my father; they treat him with care, patience and dignity and he is more settled, stable and at ease than I have seen him for a long time.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your wonderful review and positive feedback, this will be passed to all our Pavilion Court team.

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Review from N A (Niece of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience

First impressions count for a lot and my first impression was that this care home was 'underfunded' in appearance. My aunt and uncle were transferred together from the hospital at short notice which we appreciate. They were placed in a dementia unit neither having dementia but we were grateful they were together. Points - Both rooms had missing light bulbs, handles falling from drawers, generally neglected. The light fitting in one room was damaged. The carers met were great.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for taking the time to leave a review and we appreciate all your feedback, your comments will be looked at and addressed with the home.

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Review from J T (Niece of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience

My expectations were not high but after arriving at the entrance my first impressions were less than good. It looked unkempt and uncared for with lots of deliveries just dumped in the hall. Not welcoming at all. My aunt and uncle have separate rooms, no light bulbs in lamps or pendant lights, handles hanging off drawers and an old table (from god knows where!). It is obvious that this care home needs a lot of love and attention. It is not homely in the slightest.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for taking the time to leave a review and we appreciate all your feedback, your comments will be looked at and addressed with the home.

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Review from Emma M (Daughter of Resident) published on 18 August 2023 Submitted via Website
Overall Experience

The manager is fantastic and has developed the home a lot since COVID. She is approachable and really cares about residents, family and staff. The residents have Alzheimer’s and I think it is appalling to change the manager when residents need familiarity as change can be frightening for them. She creates a supportive and caring environment and fosters a positive and inclusive culture within the care home. She encourages open communication, respect for residents and staff, and creates an atmosphere where everyone feels valued and heard. She develops strong relationships and establishes good relationships with residents, their families, and staff members. The manager shows empathy and listens actively. On behalf of the families, a lot of families will remove their residents because the manager has done so much for them. I really hope that you will reconsider your decision to remove a fantastic manager who has already done so much and will do more to make the home outstanding if you give her time.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your fantastic review and wonderful comments about our manager, your feedback will be passed on.

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Review from C S (Friend of Resident) published on 25 July 2023 Submitted via Website
Overall Experience

I would recommend this care home because they make all the residents feel like they are at home, they change them every day, and get them in and out of bed so the residents can interact with other residents and family!

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your lovely review, your kind words will be passed on to all of our care team at Pavilion Court.

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Review from Shelley F (Granddaughter of Resident) published on 24 July 2023 Submitted via Website
Overall Experience

My grandad has been in Pavilion Court for just over a year and was bed bound, he was always wanted to be in a chair or wheelchair, the staff have been amazing, he is now out of bed every day he goes to the dining room and the lounge every day too, he has his good days and bad but the staff are amazing they make him feel at home and they always have a laugh and carry on with him which he loves they always treat him like he's part of the family. I would highly recommend Pavilion Court to anyone they treat the residents with dignity and respect and as a family, we can't thank them enough.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your wonderful review and word, your praise will be passed to our Pavilion Court team.

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Review from L W (Daughter of Resident) published on 20 April 2023 Submitted via Website
Overall Experience

My father was bedbound when he first went into the home. He was lonely, bored and shouted quite a lot. Since January he has been hoisted out of bed and taken to the day room where he is much happier, seems a lot more alert, and is able to socialise with the other residents. He is also taken to the dining room for his meals now instead of being alone in his room. The staff and carers treat my dad with respect and dignity. Whatever he requires the staff and carers do their best to supply it, even when he requests a cup of tea at least every half an hour. The home is very welcoming and they keep you informed of any problems or incidents regarding my father.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your lovely review of our home - your fantastic feedback will be passed to our team.

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Review from J W (Wife of Resident) published on 13 February 2023 Submitted via Postal Card
Overall Experience

Such a friendly, caring home. Approachable management and wonderful staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your lovely review and feedback that will be passed to the team.

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Review from A C (Daughter of Resident) published on 18 November 2021 Submitted via Website
Overall Experience

My dad entered Pavilion Court under the lockdown. Although we were unable to visit for a long time due to Government restrictions, the staff kept us fully informed as to how he was doing and arranged phone calls and facetime with him. Since we have been able to visit, we can see how well he has been looked after and how professional, helpful and friendly all the staff are.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

We are very glad to hear you are happy with your dad's care and that he is happy. Thank you so much for your kind words and lovely review, this will be passed on to the home and staff.

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Review from S B (Daughter of Resident) published on 28 October 2021 Submitted via Postal Card
Overall Experience

The home is very well organised and secure. My mother has been looked after very well, and staff oblige at all times. Recommend this care home to anyone in similar circumstances.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court
Thank you for your kind words and lovely review. I will pass your feedback to the team at Pavilion Court, who will be very happy to hear the positive comments.

Thank you.

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Review from Deborah M (Daughter of Resident) published on 13 October 2021 Submitted via Postal Card
Overall Experience

The staff have cared for my mam beautifully. She is currently suffering from a chest infection which has affected her badly. The staff are very kind to her and are meeting her needs. She is treated with dignity and respect and no task is too much.

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Review from M G (Resident / Service User) published on 16 September 2021 Submitted via Postal Card
Overall Experience

They are funny, helpful and I enjoy their company.

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Review from M T (Resident / Service User) published on 16 September 2021 Submitted via Postal Card
Overall Experience

I love my accomodation here, lovely atmosphere and very friendly staff and residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Pavilion Court.

Upcoming Events

There are no upcoming events for Pavilion Court.

Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Akari Care Ltd

Accreditations

There are no accreditations posted yet for Pavilion Court.

Meet the Team (1)

Alison McCulla
Alison McCullaJob Title:Home Manager

Alison has over 20 years of experience in the care sector, with 10 years acting as a Registered Manager in two different homes. These included nursing care as well as 8 months of experience as a turnaround manager, predominantly driving quality improvement. She has a Level 5 Leadership & Management in Health & Social Care.

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