Pavilion Court

McKendrick Villas, Cowgate, Newcastle upon Tyne NE5 3AB
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9.2 68 Reviews
  • Pavilion Court, Newcastle upon Tyne
Pavilion Court is a welcoming and friendly care home located close to local shops and facilities, with good public transport links.

The home has strong links with the local community and many residents grew up in the local area.

Pavilion Court has gardens, first-floor verandas, a café and two large lounges where residents can relax and socialise. They can also take part in a range of activities such as gardening, baking and quizzes. The home also receives visits from local schools and church groups.

Residents are encouraged to have their say in the running of the home through the residents’ forum.
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Care Provided by Pavilion Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Pavilion Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Contact Pavilion Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alison McCulla (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (75)

Pavilion Court Reviews (68)

9.2

Pavilion Court has a Review Score of 9.2 (9.213) out of 10, based on 12 reviews in the last 2 years.
Over all time Pavilion Court has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pavilion Court
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Total of 68, showing 21-40
Review from Emma M (Daughter of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The manager is fantastic and has developed the home a lot since COVID. She is approachable and really cares about residents, family and staff. The residents have Alzheimer’s and I think it is appalling to change the manager when residents need familiarity as change can be frightening for them. She creates
a supportive and caring environment and fosters a positive and inclusive culture within the care home. She encourages open communication, respect for residents and staff, and creates an atmosphere where everyone feels valued and heard. She develops strong relationships and establishes good relationships with residents, their families, and staff members. The manager shows empathy and listens actively. On behalf of the families, a lot of families will remove their residents because the manager has done so much for them. I really hope that you will reconsider your decision to remove a fantastic manager who has already done so much and will do more to make the home outstanding if you give her time.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your fantastic review and wonderful comments about our manager, your feedback will be passed on.
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Review from C S (Friend of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend this care home because they make all the residents feel like they are at home, they change them every day, and get them in and out of bed so the residents can interact with other residents and family!
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your lovely review, your kind words will be passed on to all of our care team at Pavilion Court.
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Review from Shelley F (Granddaughter of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been in Pavilion Court for just over a year and was bed bound, he was always wanted to be in a chair or wheelchair, the staff have been amazing, he is now out of bed every day he goes to the dining room and the lounge every day too, he has his good days and bad but the staff are amazing
they make him feel at home and they always have a laugh and carry on with him which he loves they always treat him like he's part of the family. I would highly recommend Pavilion Court to anyone they treat the residents with dignity and respect and as a family, we can't thank them enough.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your wonderful review and word, your praise will be passed to our Pavilion Court team.
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Review from L W (Daughter of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was bedbound when he first went into the home. He was lonely, bored and shouted quite a lot. Since January he has been hoisted out of bed and taken to the day room where he is much happier, seems a lot more alert, and is able to socialise with the other residents. He is also taken to the dining
room for his meals now instead of being alone in his room. The staff and carers treat my dad with respect and dignity. Whatever he requires the staff and carers do their best to supply it, even when he requests a cup of tea at least every half an hour. The home is very welcoming and they keep you informed of any problems or incidents regarding my father.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your lovely review of our home - your fantastic feedback will be passed to our team.
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Review from J W (Wife of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a friendly, caring home. Approachable management and wonderful staff.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your lovely review and feedback that will be passed to the team.
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Review from A C (Daughter of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad entered Pavilion Court under the lockdown. Although we were unable to visit for a long time due to Government restrictions, the staff kept us fully informed as to how he was doing and arranged phone calls and facetime with him. Since we have been able to visit, we can see how well he has been
looked after and how professional, helpful and friendly all the staff are.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtWe are very glad to hear you are happy with your dad's care and that he is happy. Thank you so much for your kind words and lovely review, this will be passed on to the home and staff.
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Review from S B (Daughter of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very well organised and secure. My mother has been looked after very well, and staff oblige at all times. Recommend this care home to anyone in similar circumstances.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your kind words and lovely review. I will pass your feedback to the team at Pavilion Court, who will be very happy to hear the positive comments.
Thank you.
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Review from Deborah M (Daughter of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have cared for my mam beautifully. She is currently suffering from a chest infection which has affected her badly. The staff are very kind to her and are meeting her needs. She is treated with dignity and respect and no task is too much.
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Review from M G (Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They are funny, helpful and I enjoy their company.
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Review from M T (Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love my accomodation here, lovely atmosphere and very friendly staff and residents.
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Review from N B (Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and knowledgeable. Everything is not perfect. Assistant entertainment person thinks shes a carer, food could be improved. If everything was perfect then staff wouldn't not strive to be good.
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Review from G B (Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a great place to be in. You don't want for anything. The staff are very caring.
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Review from M S (Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly people, staff are supportive and very helpful. Nice environment and excellently furnished.
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Review from Marjorie W (Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good.
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Review from Michael M (Son of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, fantastic staff. Always feel safe. My mother is ever so happy and feels at home. Thank you to Pavilion Court.
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Review from Carol M (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was moved to Pavilion Court in November 2020 following a number of stays in hospital from July 2020. My concern was that she would not settle in residential care. As it happens my mother thrived there. The care and attention she received from the staff was excellent. My mum was a very sociable
person and loved meeting people. She made some friends there and joined in with whatever social activities were available during Covid. We were always kept informed of her care and had regular WhatsApp calls when we could not visit in person. Unfortunately, my mum passed away on 15th May 2021 but I would like to think that during her stay at Pavilion Court was a happy time for her and I thank the manager and the wonderful staff for looking after her especially during these difficult times.
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Review from J W (Power of Attorney of Resident) published on 26 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To all the wonderful staff who were involved in the care of my late friend (deceased on the 25th of November 2020). We cannot thank you enough for all the love, care and attention you gave her whilst she was at Pavilion Court. We really appreciate the amazing job you do, especially in the current difficult
circumstances. It was a great comfort to us knowing she was in safe hands, surrounded by such lovely people. Sending our gratitude and love to you all.
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Review from Colin H (Son of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was kept safe and well looked after.
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Review from Arty W (Son of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was moved to Pavilion Court in March 2020 and this was at the start of the lockdown due to Covid19. The staff constantly kept me updated with my father's progress and we could Facetime him when he or we wanted with very little notice. My father passed away last week due to health reasons and
the nurses and all staff kept me updated and showed compassion throughout. I would have no hesitation in bringing any relative here. Five-star rating.
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Review from Shelagh T (Daughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was admitted and spent several months in the care of Pavillion Court after spending time in hospital following Covid19. He was extremely poorly when he arrived there and with the excellent care he was given by all members of staff at all levels he made a remarkable recovery and was able to
return home and is now living independently in his bungalow with his wife. I can't praise the staff enough in every respect. Thank you so much from all the family.
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Current Review Score: 9.2 (9.213)

Overview of Review Score

The Review Score of 9.2 (9.213) out of 10 for Pavilion Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.613 for Pavilion Court is calculated as follows: ( (96 Excellents x 5) + (37 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 142 Ratings = 4.613
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Pavilion Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 12 Positive Reviews ÷ 15 = 0.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Alison

Alison McCulla

Job Title: Home Manager

Alison has over 20 years of experience in the care sector, with 10 years acting as a Registered Manager in two different homes. These included nursing care as well as 8 months of experience as a turnaround manager, predominantly driving quality improvement. She has a Level 5 Leadership & Management in Health & Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pavilion Court to verify any information. View our terms and conditions. Pavilion Court has an Enhanced Service - more info.