Pavilion Court

McKendrick Villas, Cowgate, Newcastle upon Tyne NE5 3AB
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9.6 74 Reviews
  • Pavilion Court, Newcastle upon Tyne
Pavilion Court is a welcoming and friendly care home located close to local shops and facilities, with good public transport links.

The home has strong links with the local community and many residents grew up in the local area.

Pavilion Court has gardens, first-floor verandas, a café and two large lounges where residents can relax and socialise. They can also take part in a range of activities such as gardening, baking and quizzes. The home also receives visits from local schools and church groups.

Residents are encouraged to have their say in the running of the home through the residents’ forum.
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Care Provided by Pavilion Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Pavilion Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Contact Pavilion Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alison McCulla (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (75)

Pavilion Court Reviews (74)

9.6

Pavilion Court has a Review Score of 9.6 (9.561) out of 10, based on 18 reviews in the last 2 years.
Over all time Pavilion Court has 74 reviews.

Overall Experience
  • 46
  • 24
  • 1
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Date Published
  • 74
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  • 18
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Reviewer Connection to Pavilion Court
  • 20
  • 8
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  • 7
  • 6
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  • 1
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Total of 74, showing 21-40
Review from Ash N (Son of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved in June 2022 until he passed in December 2023. He had advanced Parkinson's and needed nursing care.
The home is well laid out. It doesn't smell like some others.
The most important part of any care home is the staff and they are top-grade here. Some cared for my dad even more than family
members could - with their heart.
From the manager to the nurses, to the carers to everyone else, the staff were top class.
With regards to activities. There was always something going on, although my dad's condition meant he didn't partake.
On my dad's passing, the care home helped the family. They offered an undertaker, they gave us space and time to collect Dad's things to empty the room.
Well recommend.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtWe are very sorry for your loss and want to thank you for your lovely words at this time. Your kind review about our home will be passed on to all our team.
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Review from J M (Wife of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care some days, depending on which staff are on.
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Review from W B (Grandson of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff. Good communication.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your lovely review and wonderful feedback, this will be passed to all our Pavilion Court team.
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Review from M W (Son of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92 year old father, increasingly frail and in poor health, moved into Pavilion Court earlier this year, after the death of my mum in April. I have nothing but praise for Pavilion Court. Right from the start the management were solicitous and reassuring and the interest in my dad's personal needs
(which can be complicated and at times rather exacting) and the review of his circumstances have been thorough. The GP in attendance is caring and interested, as are the nursing staff, whom I have witnessed in action and who telephone me regularly to update me on his situation. Without exception, the carers I meet are polite and cheerful and always attentive. This has been an extremely challenging year, for him and for all the family, and I am enormously grateful for the role all the staff at Pavilion Court now have in the care and well being of my father; they treat him with care, patience and dignity and he is more settled, stable and at ease than I have seen him for a long time.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your wonderful review and positive feedback, this will be passed to all our Pavilion Court team.
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Review from N A (Niece of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
First impressions count for a lot and my first impression was that this care home was 'underfunded' in appearance. My aunt and uncle were transferred together from the hospital at short notice which we appreciate. They were placed in a dementia unit neither having dementia but we were grateful they
were together. Points - Both rooms had missing light bulbs, handles falling from drawers, generally neglected. The light fitting in one room was damaged. The carers met were great.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for taking the time to leave a review and we appreciate all your feedback, your comments will be looked at and addressed with the home.
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Review from J T (Niece of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My expectations were not high but after arriving at the entrance my first impressions were less than good. It looked unkempt and uncared for with lots of deliveries just dumped in the hall. Not welcoming at all. My aunt and uncle have separate rooms, no light bulbs in lamps or pendant lights, handles
hanging off drawers and an old table (from god knows where!). It is obvious that this care home needs a lot of love and attention. It is not homely in the slightest.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for taking the time to leave a review and we appreciate all your feedback, your comments will be looked at and addressed with the home.
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Review from Emma M (Daughter of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The manager is fantastic and has developed the home a lot since COVID. She is approachable and really cares about residents, family and staff. The residents have Alzheimer’s and I think it is appalling to change the manager when residents need familiarity as change can be frightening for them. She creates
a supportive and caring environment and fosters a positive and inclusive culture within the care home. She encourages open communication, respect for residents and staff, and creates an atmosphere where everyone feels valued and heard. She develops strong relationships and establishes good relationships with residents, their families, and staff members. The manager shows empathy and listens actively. On behalf of the families, a lot of families will remove their residents because the manager has done so much for them. I really hope that you will reconsider your decision to remove a fantastic manager who has already done so much and will do more to make the home outstanding if you give her time.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your fantastic review and wonderful comments about our manager, your feedback will be passed on.
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Review from C S (Friend of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend this care home because they make all the residents feel like they are at home, they change them every day, and get them in and out of bed so the residents can interact with other residents and family!
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your lovely review, your kind words will be passed on to all of our care team at Pavilion Court.
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Review from Shelley F (Granddaughter of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been in Pavilion Court for just over a year and was bed bound, he was always wanted to be in a chair or wheelchair, the staff have been amazing, he is now out of bed every day he goes to the dining room and the lounge every day too, he has his good days and bad but the staff are amazing
they make him feel at home and they always have a laugh and carry on with him which he loves they always treat him like he's part of the family. I would highly recommend Pavilion Court to anyone they treat the residents with dignity and respect and as a family, we can't thank them enough.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your wonderful review and word, your praise will be passed to our Pavilion Court team.
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Review from L W (Daughter of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was bedbound when he first went into the home. He was lonely, bored and shouted quite a lot. Since January he has been hoisted out of bed and taken to the day room where he is much happier, seems a lot more alert, and is able to socialise with the other residents. He is also taken to the dining
room for his meals now instead of being alone in his room. The staff and carers treat my dad with respect and dignity. Whatever he requires the staff and carers do their best to supply it, even when he requests a cup of tea at least every half an hour. The home is very welcoming and they keep you informed of any problems or incidents regarding my father.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your lovely review of our home - your fantastic feedback will be passed to our team.
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Review from J W (Wife of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a friendly, caring home. Approachable management and wonderful staff.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your lovely review and feedback that will be passed to the team.
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Review from A C (Daughter of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad entered Pavilion Court under the lockdown. Although we were unable to visit for a long time due to Government restrictions, the staff kept us fully informed as to how he was doing and arranged phone calls and facetime with him. Since we have been able to visit, we can see how well he has been
looked after and how professional, helpful and friendly all the staff are.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtWe are very glad to hear you are happy with your dad's care and that he is happy. Thank you so much for your kind words and lovely review, this will be passed on to the home and staff.
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Review from S B (Daughter of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very well organised and secure. My mother has been looked after very well, and staff oblige at all times. Recommend this care home to anyone in similar circumstances.
Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion CourtThank you for your kind words and lovely review. I will pass your feedback to the team at Pavilion Court, who will be very happy to hear the positive comments.
Thank you.
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Review from Deborah M (Daughter of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have cared for my mam beautifully. She is currently suffering from a chest infection which has affected her badly. The staff are very kind to her and are meeting her needs. She is treated with dignity and respect and no task is too much.
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Review from M G (Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They are funny, helpful and I enjoy their company.
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Review from M T (Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love my accomodation here, lovely atmosphere and very friendly staff and residents.
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Review from N B (Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and knowledgeable. Everything is not perfect. Assistant entertainment person thinks shes a carer, food could be improved. If everything was perfect then staff wouldn't not strive to be good.
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Review from G B (Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a great place to be in. You don't want for anything. The staff are very caring.
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Review from M S (Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly people, staff are supportive and very helpful. Nice environment and excellently furnished.
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Review from Marjorie W (Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good.
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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for Pavilion Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Pavilion Court is calculated as follows: ( (141 Excellents x 5) + (58 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 211 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Pavilion Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Alison

Alison McCulla

Job Title: Home Manager

Alison has over 20 years of experience in the care sector, with 10 years acting as a Registered Manager in two different homes. These included nursing care as well as 8 months of experience as a turnaround manager, predominantly driving quality improvement. She has a Level 5 Leadership & Management in Health & Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pavilion Court to verify any information. View our terms and conditions. Pavilion Court has an Enhanced Service - more info.