Submit a Review for Garden Hill Care Home
32 St Michaels Avenue, South Shields, NE33 3AN
View Full Details of Garden Hill Care HomeLatest Reviews for Garden Hill Care Home
22 September 2025
My brother has been here for 2 weeks so far. I cannot praise the staff enough. Their care has been spot on. My brother (not known for praise) has actually commented on how great the staff have been with him and how lovely the meals are. High praise indeed.
16 September 2025
Needs a room for visitors also and a relatives area where we can make tea/coffee (otherwise very good). Thank you. My resident has not had a working TV in room since arriving (6 months), apparently aerial not fixed for top floor residents. Handyman supposedly fixing - but has not. Can this be rectified please, as TV is company.
15 August 2025
My mum came to Garden Hill Care Home from hospital. The staff are fantastic, they take her out, have family events that we can join in and make memories. The home is lovely and she enjoys her meals. The manager is very helpful and no job is to big or small for her.
24 June 2025
My father was in the care of Garden Hill for 2 weeks until he sadly passed away. In that time, he was treated with respect and caring, from staff that quickly became our friends. They are all lovely people, who really care about their residents. My dad required nursing care, which I cannot fault. At the end, we were informed with enough time to be with him. They were very kind to us as a family. I would not hesitate to highly recommend Garden Hill to anyone with such needs as ours. Thank you so much.
04 June 2025
Before my 100 year old mother went into Garden Hill she was very quiet and reserved. Since being there, she has joined in all activities, chats to other residents and has settled very well and is happy. Every member if staff go the extra mile to take care of the residents. My husband and I describe Garden Hill as a happy place.
27 May 2025
Our Mam has been a resident at Garden Hill since July 2019. Visiting Mam on a regular basis is a lovely, enjoyable experience. It's such a comfortable, warm environment. I'm always made welcome by all the staff, who work hard and beyond the call of duty to make the residents feel, safe, secure, and loved. Me and my brothers can't thank you all enough.
21 May 2025
My mother in law is in Garden Hill and is having very good care. The staff are very caring and supportive, the manager is very helpful. They really care for their residents.
21 May 2025
Mam always seems happy and content, we enjoy as a family the atmosphere when we visit, we respect It's not an easy job delivering a high level of care to people's loved ones but on a whole we think they do a great job. Well done!
11 March 2025
Our mother in law has really enjoyed her week in this home. She came in quite withdrawn and quiet, over the week she has blossomed, taken part in activities. Can't praise the staff enough nothing a both, very friendly and caring. Always checking on her welfare making sure she had everything she needed. She has really enjoyed her meals and has said she would def come back.
28 January 2025
Both my mam and dad have experience in this home. My mam died there in September 2024. The most awful experience in our lives was respectfully, sensitively and professionally dealt with by the staff. The staff are the home's best asset. No problem is insurmountable and my dad wanted to be in this particular care home now that he has stage 4 cancer. We as a family, cannot praise the home enough. Dad's every need is catered for and he is so happy and settled there. Yes, there are better homes building-wise in the area, but the most important thing, the care is the home's best asset and that cannot be respected enough.
09 May 2024
Although my mother was only in Garden Hill for 4 months I would not have wanted her to have been cared for anywhere else. My mother passed away in March and the care, dignity and respect offered to her was second to none. I watched in horror sometimes how the staff were treated by residents' family and I often wondered how they tolerated it without losing their temper. Garden Hill should be very proud of what they have in their staff from the very top to the bottom.
26 April 2024
My mam went into Garden Hill on 5th March, it was Mam and Dad's 70th wedding anniversary next day and staff did a beautiful job of helping to make it lovely and memorable for us as a family. My mam was finding it so hard to adjust to being without Dad though and staff have been excellent in helping her settle in, management have been so pleasant and helpful getting everything sorted out as we haven't a clue about it all and the home itself exceeded our expectations. It is indeed lovely. I haven't seen the food but I know Mam is happy: good not excellent.
03 February 2023
The staff are fantastic - very attentive to my dad's needs/support. The food, however, isn't the best, my dad states (I myself haven't seen). I find the entry and exit of the care home a nightmare, this is not a fault of the staff as they have residents to attend to. There needs to be either a fob/code given to relatives to get in/out of the home 1. to not take the staff away from their duties and 2. to stop the waiting around in the doorway, sometimes up to 15 minutes.
12 January 2023
I couldn't have wished for a better care home for my mam in the final months of her life. All the staff were absolutely brilliant in the way they looked after and cared for my mam and how hospitable and friendly they were to me and my family in my mam's final days.
23 November 2022
Very helpful staff. The building is well-kept and easy to navigate. The residents are kept well-fed and in a warm environment.
31 October 2022
Very happy with Garden Hill Care Home; since moving in in June 2022, has settled in very well. The staff really do a great job in looking after my wife's personal and care needs. They are also very friendly with my wife, me and the other residents.
12 July 2022
The management and staff at Garden Hill are absolutely fantastic and the home is spotlessly clean and has a great atmosphere. Every aspect of the place is designed to ensure the residents are well catered for and treated with dignity.
26 October 2021
The staff are excellent. Wonderful care at all times. There are activities to keep active both mentally and physically. Meals are excellent but could be served hotter. Would recommend it to other people. Respect and dignity at all times.
27 September 2021
My Mam recently went to Garden Hill following a terminal cancer diagnosis. The support, care, kindness and compassion we received from all of the staff there was truly outstanding. My Mam was treated exceptionally by them throughout her stay and passed away with dignity. I truly believe we could not have gotten through the last two weeks without them and will always be grateful and in awe of the care, she received while in their care. They made a devastating time so much easier to cope with - thank you.
24 January 2020
Incredibly supportive and friendly staff. Good range of activities to keep residents involved. Good choice of well-cooked meals.
Latest Reviews for Garden Hill Care Home
22 September 2025
My brother has been here for 2 weeks so far. I cannot praise the staff enough. Their care has been spot on. My brother (not known for praise) has actually commented on how great the staff have been with him and how lovely the meals are. High praise indeed.
16 September 2025
Needs a room for visitors also and a relatives area where we can make tea/coffee (otherwise very good). Thank you. My resident has not had a working TV in room since arriving (6 months), apparently aerial not fixed for top floor residents. Handyman supposedly fixing - but has not. Can this be rectified please, as TV is company.
15 August 2025
My mum came to Garden Hill Care Home from hospital. The staff are fantastic, they take her out, have family events that we can join in and make memories. The home is lovely and she enjoys her meals. The manager is very helpful and no job is to big or small for her.
24 June 2025
My father was in the care of Garden Hill for 2 weeks until he sadly passed away. In that time, he was treated with respect and caring, from staff that quickly became our friends. They are all lovely people, who really care about their residents. My dad required nursing care, which I cannot fault. At the end, we were informed with enough time to be with him. They were very kind to us as a family. I would not hesitate to highly recommend Garden Hill to anyone with such needs as ours. Thank you so much.
04 June 2025
Before my 100 year old mother went into Garden Hill she was very quiet and reserved. Since being there, she has joined in all activities, chats to other residents and has settled very well and is happy. Every member if staff go the extra mile to take care of the residents. My husband and I describe Garden Hill as a happy place.
27 May 2025
Our Mam has been a resident at Garden Hill since July 2019. Visiting Mam on a regular basis is a lovely, enjoyable experience. It's such a comfortable, warm environment. I'm always made welcome by all the staff, who work hard and beyond the call of duty to make the residents feel, safe, secure, and loved. Me and my brothers can't thank you all enough.
21 May 2025
My mother in law is in Garden Hill and is having very good care. The staff are very caring and supportive, the manager is very helpful. They really care for their residents.
21 May 2025
Mam always seems happy and content, we enjoy as a family the atmosphere when we visit, we respect It's not an easy job delivering a high level of care to people's loved ones but on a whole we think they do a great job. Well done!
11 March 2025
Our mother in law has really enjoyed her week in this home. She came in quite withdrawn and quiet, over the week she has blossomed, taken part in activities. Can't praise the staff enough nothing a both, very friendly and caring. Always checking on her welfare making sure she had everything she needed. She has really enjoyed her meals and has said she would def come back.
28 January 2025
Both my mam and dad have experience in this home. My mam died there in September 2024. The most awful experience in our lives was respectfully, sensitively and professionally dealt with by the staff. The staff are the home's best asset. No problem is insurmountable and my dad wanted to be in this particular care home now that he has stage 4 cancer. We as a family, cannot praise the home enough. Dad's every need is catered for and he is so happy and settled there. Yes, there are better homes building-wise in the area, but the most important thing, the care is the home's best asset and that cannot be respected enough.
09 May 2024
Although my mother was only in Garden Hill for 4 months I would not have wanted her to have been cared for anywhere else. My mother passed away in March and the care, dignity and respect offered to her was second to none. I watched in horror sometimes how the staff were treated by residents' family and I often wondered how they tolerated it without losing their temper. Garden Hill should be very proud of what they have in their staff from the very top to the bottom.
26 April 2024
My mam went into Garden Hill on 5th March, it was Mam and Dad's 70th wedding anniversary next day and staff did a beautiful job of helping to make it lovely and memorable for us as a family. My mam was finding it so hard to adjust to being without Dad though and staff have been excellent in helping her settle in, management have been so pleasant and helpful getting everything sorted out as we haven't a clue about it all and the home itself exceeded our expectations. It is indeed lovely. I haven't seen the food but I know Mam is happy: good not excellent.
03 February 2023
The staff are fantastic - very attentive to my dad's needs/support. The food, however, isn't the best, my dad states (I myself haven't seen). I find the entry and exit of the care home a nightmare, this is not a fault of the staff as they have residents to attend to. There needs to be either a fob/code given to relatives to get in/out of the home 1. to not take the staff away from their duties and 2. to stop the waiting around in the doorway, sometimes up to 15 minutes.
12 January 2023
I couldn't have wished for a better care home for my mam in the final months of her life. All the staff were absolutely brilliant in the way they looked after and cared for my mam and how hospitable and friendly they were to me and my family in my mam's final days.
23 November 2022
Very helpful staff. The building is well-kept and easy to navigate. The residents are kept well-fed and in a warm environment.
31 October 2022
Very happy with Garden Hill Care Home; since moving in in June 2022, has settled in very well. The staff really do a great job in looking after my wife's personal and care needs. They are also very friendly with my wife, me and the other residents.
12 July 2022
The management and staff at Garden Hill are absolutely fantastic and the home is spotlessly clean and has a great atmosphere. Every aspect of the place is designed to ensure the residents are well catered for and treated with dignity.
26 October 2021
The staff are excellent. Wonderful care at all times. There are activities to keep active both mentally and physically. Meals are excellent but could be served hotter. Would recommend it to other people. Respect and dignity at all times.
27 September 2021
My Mam recently went to Garden Hill following a terminal cancer diagnosis. The support, care, kindness and compassion we received from all of the staff there was truly outstanding. My Mam was treated exceptionally by them throughout her stay and passed away with dignity. I truly believe we could not have gotten through the last two weeks without them and will always be grateful and in awe of the care, she received while in their care. They made a devastating time so much easier to cope with - thank you.
24 January 2020
Incredibly supportive and friendly staff. Good range of activities to keep residents involved. Good choice of well-cooked meals.