Garden Hill Care Home

32 St Michaels Avenue, South Shields NE33 3AN
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9.8 76 Reviews
  • Garden Hill Care Home, South Shields
Garden Hill care home provides residential, dementia, nursing and respite care in a friendly, welcoming environment.

The home which is purpose-built is located over three floors and offers en-suite bedrooms on each floor. On the ground floor, there is a self-service coffee shop, conservatory, lounge and dining room. The middle floor has a cinema room and the top floor another dining room for residents. The home has secluded, spacious gardens.

The home has a 5 star food hygiene certificate and offers cooked breakfast, choice of lunch and dinner as well as a hospitality trolley with home made cakes made in the home kitchen.

The home has a full-time activities coordinator who organises a variety of fun and creative activities, entertainment and events for residents to choose from depending on their interests and hobbies.

Organised day trips and charity fundraising events give the home strong links with the local community and people from outside the home are often invited to take part in entertainment and events.

Visitors are welcome anytime.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1309
  • Self-Funded Residential Dementia Care: from £1339
  • Self-Funded Nursing Care: from £1567

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Garden Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lindsey Cheyne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors welcome at any time.

Parking

  • A car park is available to the front of the home.

Garden Hill Care Home Reviews (76)

9.8

Garden Hill Care Home has a Review Score of 9.8 (9.761) out of 10, based on 12 reviews in the last 2 years.
Over all time Garden Hill Care Home has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Garden Hill Care Home
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Total of 76, showing 1-20
Review from Chris N (Sister of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been here for 2 weeks so far. I cannot praise the staff enough. Their care has been spot on. My brother (not known for praise) has actually commented on how great the staff have been with him and how lovely the meals are. High praise indeed.
Reply from Jade Fada, Deputy Manager at Garden Hill Care Home

We appreciate you taking the time to share your positive comments regarding Garden Hill and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group, I will ensure I pass this onto the staff here at Garden Hill.

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Review from K W (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Needs a room for visitors also and a relatives area where we can make tea/coffee (otherwise very good). Thank you.
My resident has not had a working TV in room since arriving (6 months), apparently aerial not fixed for top floor residents.
Handyman supposedly fixing - but has not. Can this be rectified
please, as TV is company.
Reply from Jade Fada, Deputy Manager at Garden Hill Care Home

Thank you for bringing this matter to our attention and thank you for your willingness to speak to you when we reached out. We value your feedback and will look at how we can improve. I appreciate the suggestions, and I will take these on board.We are sorry that you/ your loved one did not receive the highest standard of care. We are currently investigating the concerns that you have raised. The wellbeing of those living with us is of utmost importance and we are taking your feedback very seriously. I have checked and all top floor residents have working televisions. I have not been made aware of a resident not having a working television, I apologise for this.Thank you for taking the time to leave this review. If you would like to discuss this further, please contact us on customercare@mmcg.co.uk.

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Review from M R (Son of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Garden Hill Care Home from hospital. The staff are fantastic, they take her out, have family events that we can join in and make memories. The home is lovely and she enjoys her meals. The manager is very helpful and no job is to big or small for her.
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Review from Laraine M (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in the care of Garden Hill for 2 weeks until he sadly passed away. In that time, he was treated with respect and caring, from staff that quickly became our friends. They are all lovely people, who really care about their residents. My dad required nursing care, which I cannot fault. At
the end, we were informed with enough time to be with him. They were very kind to us as a family. I would not hesitate to highly recommend Garden Hill to anyone with such needs as ours. Thank you so much.
Reply from Lindsey Cheyne, Home Manager at Garden Hill Care Home

I would like to thank you for taking the time to leave the team at Garden hill such a lovely review, end of life care is such an honour and is not just about the resident but includes the care and support we try to give families in such a truly difficult time.

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Review from Hazel L (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before my 100 year old mother went into Garden Hill she was very quiet and reserved. Since being there, she has joined in all activities, chats to other residents and has settled very well and is happy.
Every member if staff go the extra mile to take care of the residents. My husband and I describe
Garden Hill as a happy place.
Reply from Lindsey Cheyne, Home Manager at Garden Hill Care Home

Thank you for the lovely review, we are so pleased we have created a happy place in which families can relax knowing their loved ones are well taken care of.

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Review from Alan C (Son of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mam has been a resident at Garden Hill since July 2019.
Visiting Mam on a regular basis is a lovely, enjoyable experience. It's such a comfortable, warm environment. I'm always made welcome by all the staff, who work hard and beyond the call of duty to make the residents feel, safe, secure, and
loved. Me and my brothers can't thank you all enough.
Reply from Lindsey Cheyne, Home Manager at Garden Hill Care Home

Thank you for the lovely review, it is great to hear that as a family you are made to feel so welcome, we strive to give the best possible care to our residents and to create a home from home environment in which families feel at home too.

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Review from Sandra H (Daughter-in-law of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law is in Garden Hill and is having very good care. The staff are very caring and supportive, the manager is very helpful. They really care for their residents.
Reply from Lindsey Cheyne, Home Manager at Garden Hill Care Home

Thank you for your review, we are glad you are happy with the care provided, it is nice to feedback to our hardworking staff.

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Review from Gary C (Son of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam always seems happy and content, we enjoy as a family the atmosphere when we visit, we respect It's not an easy job delivering a high level of care to people's loved ones but on a whole we think they do a great job. Well done!
Reply from Lindsey Cheyne, Home Manager at Garden Hill Care Home

Thank you for your great review, our home is very family oriented, and we love seeing our residents spending quality time with their families.

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Review from W L (Daughter-in-law of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother in law has really enjoyed her week in this home. She came in quite withdrawn and quiet, over the week she has blossomed, taken part in activities. Can't praise the staff enough nothing a both, very friendly and caring. Always checking on her welfare making sure she had everything she needed.
She has really enjoyed her meals and has said she would def come back.
Reply from Lindsey Cheyne, Home Manager at Garden Hill Care Home

Thank you for the lovely review, the staff will be very happy with your comments about the care they provide. We have loved having her stay with us, and we look forward to her next visit!

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Review from M C (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my mam and dad have experience in this home. My mam died there in September 2024. The most awful experience in our lives was respectfully, sensitively and professionally dealt with by the staff. The staff are the home's best asset. No problem is insurmountable and my dad wanted to be in this particular
care home now that he has stage 4 cancer. We as a family, cannot praise the home enough. Dad's every need is catered for and he is so happy and settled there. Yes, there are better homes building-wise in the area, but the most important thing, the care is the home's best asset and that cannot be respected enough.
Reply from Lindsey Cheyne, Home Manager at Garden Hill Care Home

Thank you for the review, our team aim to deliver the best possible care to ensure our residents are safe, valued and have the best quality of life possible, so it is lovely to hear that the team are achieving this for our residents.

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Review from Keith R (Son of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother was only in Garden Hill for 4 months I would not have wanted her to have been cared for anywhere else. My mother passed away in March and the care, dignity and respect offered to her was second to none.
I watched in horror sometimes how the staff were treated by residents' family
and I often wondered how they tolerated it without losing their temper. Garden Hill should be very proud of what they have in their staff from the very top to the bottom.
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Review from J M (Daughter of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam went into Garden Hill on 5th March, it was Mam and Dad's 70th wedding anniversary next day and staff did a beautiful job of helping to make it lovely and memorable for us as a family. My mam was finding it so hard to adjust to being without Dad though and staff have been excellent in helping
her settle in, management have been so pleasant and helpful getting everything sorted out as we haven't a clue about it all and the home itself exceeded our expectations. It is indeed lovely. I haven't seen the food but I know Mam is happy: good not excellent.
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Review from L C (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fantastic - very attentive to my dad's needs/support. The food, however, isn't the best, my dad states (I myself haven't seen). I find the entry and exit of the care home a nightmare, this is not a fault of the staff as they have residents to attend to. There needs to be either a fob/code
given to relatives to get in/out of the home 1. to not take the staff away from their duties and 2. to stop the waiting around in the doorway, sometimes up to 15 minutes.
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Review from Stephen C (Son of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't have wished for a better care home for my mam in the final months of her life. All the staff were absolutely brilliant in the way they looked after and cared for my mam and how hospitable and friendly they were to me and my family in my mam's final days.
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Review from S M (Son of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful staff. The building is well-kept and easy to navigate. The residents are kept well-fed and in a warm environment.
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Review from Paul A (Husband of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Garden Hill Care Home; since moving in in June 2022, has settled in very well. The staff really do a great job in looking after my wife's personal and care needs. They are also very friendly with my wife, me and the other residents.
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Review from Stephen B (Son of Resident) published on 12 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff at Garden Hill are absolutely fantastic and the home is spotlessly clean and has a great atmosphere. Every aspect of the place is designed to ensure the residents are well catered for and treated with dignity.
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Review from Enid B (Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are excellent. Wonderful care at all times. There are activities to keep active both mentally and physically. Meals are excellent but could be served hotter. Would recommend it to other people. Respect and dignity at all times.
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Review from Debbie M (Daughter of Resident) published on 27 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam recently went to Garden Hill following a terminal cancer diagnosis. The support, care, kindness and compassion we received from all of the staff there was truly outstanding. My Mam was treated exceptionally by them throughout her stay and passed away with dignity. I truly believe we could not
have gotten through the last two weeks without them and will always be grateful and in awe of the care, she received while in their care. They made a devastating time so much easier to cope with - thank you.
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Review from J T (Son-in-law of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Incredibly supportive and friendly staff.
Good range of activities to keep residents involved.
Good choice of well-cooked meals.
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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Garden Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Garden Hill Care Home is calculated as follows: ( (110 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 138 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Garden Hill Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Kate Charlton

Job Title: Deputy Care Home Manager Joined: 2021

Kate is a registered Nurse with 16 years' experience of working in elderly care in Nursing Homes and a Hospice.

Frequently Asked Questions about Garden Hill Care Home

What types of Care is Garden Hill Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Garden Hill Care Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Garden Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Garden Hill Care Home to the centre of South Shields?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Garden Hill Care Home to verify any information. View our terms and conditions. Garden Hill Care Home has an Enhanced Service - more info.