Garden Hill Care Home, South Shields, Tyne & Wear
Garden Hill Care Home, South Shields, Tyne & Wear
Garden Hill Care Home, South Shields, Tyne & Wear

Garden Hill care home provides residential, nursing and respite care in a friendly, welcoming environment.

The home offers en-suite bedrooms and secluded, spacious gardens. A contemporary self-serve coffee shop is also available and provides a great space for residents and their families and friends to have fun and socialise.

Garden Hill team members provide high standards of person-centred care, where each resident is treated with respect and dignity.

The home has a full-time activities coordinator who organises a variety of fun and creative activities, entertainment and events for residents to choose from depending on their interests and hobbies.

Organised day trips and charity fundraising events give the home strong links with the local community and people from outside the home are often invited to take part in entertainment and events.

Group: Countrywide Care Homes Ltd

Person in charge: Denise Peel (Home Manager)

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 36

Shared Rooms: 2

Rooms with ensuite WC: 38

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Visiting:

Visitors welcome at any time.

Parking:

A car park is available to the front of the home.

Latest Care Quality Commission* Report on Garden Hill Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 11 Dec 2017

En-Suite bedrooms available, suitable for those who require nursing or residential care. Contact us today for further details. Garden Hill has an open door policy and you are welcome to visit anytime, no appointment is required.

Reviews

9.7 Garden Hill Care Home has a Review Score of 9.7 (9.683)

The Review Score of 9.7 (maximum of 10) for Garden Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Garden Hill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.683 for Garden Hill Care Home is calculated as follows: ( (289 Excellents x 5) + (124 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 417 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Garden Hill Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 16 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    27
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Garden Hill Care Home?

  • Extremely LIKELY
    29
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Garden Hill Care Home

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    4
  • Sister-in-law of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • more

Very friendly staff, warm, homely, if any problems arise the staff are more than welcome to sort it out.
Clean and tidy home.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Garden Hill Care Home is a lovely place for my nanna to live. The staff, nurses and care workers, management and office workers are great. My family cannot praise them enough. They are all outstanding in their work and treatment of the residents within the home.
In my opinion, my nanna receives first-class treatment and is happy in her home.
What more could a family ask for?

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall a great experience, very well trained and understanding staff. Staff take good care of my grandad, always checking on him.
Always very clean and tidy.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff, very accommodating.
Easy to talk to, very professional and extremely professional and caring.
My dad's room is a lovely size, furniture is modern and extremely clean. The home is beautiful, spotless and modern throughout.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good, helpful staff, always cheerful.

How likely would you be to recommend Garden Hill Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I find this a good home for my mother she is happy here and well looked after. The food is good and the home is very clean and staff are friendly. They have activities and trips out on the bus. But as my mother is 95 she is quite happy in her room.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Always feels lively when you enter the home. The staff are always smiling and pleasant and on occasions when things get quiet they sit talking to individuals, show interest in the residents, and treat them with dignity. When I had to ring the alarm bell they responded in moments. My brother-in-law says there is nothing he asks for that can't be given. Best carer home in the area. The staff are a credit.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been very well looked after by all staff, in very comfortable surroundings. Excellent home.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Generally, all staff demonstrate professionalism, dedication and commitment to the residents. There are plenty of activities for the residents and visitors are always welcomed.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

I visit my wife every day so experience a lot of the workings and activities of every day and am always impressed by the surroundings and workings of the home and staff.
Any comment I make which is seldom may I add is seen to immediately.
I go home each evening after seeing my wife to her room and have not a worry about her well being although I worry about her decline with this terrible disease.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I called for an unannounced visit as part as part of my own background checks before considering placing my mum into the care of Garden Hill. I was welcomed by a very helpful receptionist who "buzzed me in" and arranged for me to speak with the manager. She was well informed and offered a "tour" of the home.
Residents were clean, well presented, looked comfortable and staff were visible on each floor. Cleaners were active and tables already set for tea. A range of menus and activities displayed on boards. Some residents doors were "open", showing a "nothing to hide" attitude. The manager was efficient, worked well with social services who kept us fully informed. This has eased mum's transition into the world of nursing care. Although we are only 5 weeks into this new world, the team at Garden Hill appear to work well together to meet mum's needs. They have welcomed our input into mum's likes and dislikes and hopefully mum will start to fit in, as although she has dementia, she responds well to TLC.
The rooms I have seen are all clean and well presented and overall, I believe it deserves this recognition.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother has now been in care for 4 wks, so far I'm very impressed with staff (always pleasant and keep me updated on my mother). I have been at different times throughout the day and everything about the home seems to be decent and well looked after. Everything is kept clean and tidy and the staff and nurses are on top of med situation. Can't comment on meals at the moment but will update you later. Management has kept in touch, especially with my sister.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

As a retired nurse and former matron of a nursing home, I was and have been on previous visits, greatly impressed with the home. The cleanliness is at once noticeable. Staff are pleasant and happy, showing respect to both clients and visitors.
When we visited at the beginning of February, my brother-in-law was in the process of making a cake and happily waiting for it to cook so it could be iced, something I have never known him do. He laughed at us because he was wearing an apron.
It was a delight and reassuring to see him to happy.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Good

My Grandma is in Garden Hill and she is very settled here. Although due to health issues, she can become unsettled. However, the staff are marvellous with her and very patient in helping to make her feel settled and secure. The communication between the staff and families work very well. It is very clean and the meals look fantastic. There are lots of activities to keeps minds ticking and overall a nice home.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We could not be happier with the care my nan received and my mother-in-law is currently receiving at Garden Hill from every member of the staff.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely good care.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found Garden Hill to be a very professional run home. My mother and father moved in on 31st October this year and are doing really well. The staff are very friendly and attentive to my parent's needs. Thank you.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited my mam and dad at Garden Hill Centre on a number of occasions. On these visits, I have found the staff to be helpful and cheerful. I have also found the staff to be courteous, warm and emphatic to my mam and dad. The home has activities regularly which is a good structure to mam and dad's day. The staff keep our family informed of any changes to my mam and dad or any concerns to regarding their physical conditions.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mother and father-in-law admitted together, staff extremely attentive and compassionate to enable the transition to go smoothly. The facilities are more than adequate, clean and well maintained. It is my first experience of care facilities so I have no real comparison but confident my in-laws are in very good hands.

How likely would you be to recommend Garden Hill Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has only been in this home for a matter of weeks but she seems more relaxed as the days go on. She is being encouraged by the staff in her mobility and personal care which is making my other sister and me happy. She is asked to attend activities, enjoys getting her hair done. The staff seem to respect her wishes if she declines these offers.

How likely would you be to recommend Garden Hill Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very caring and friendly.

How likely would you be to recommend Garden Hill Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Have found Garden Hill a really nice place. Friendly staff. Overall a comfortable place. Good management and staff.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I was very apprehensive about leaving my husband of 56 years in care, as you can tell we have never been separated, it was not easy to accept the new arrangements. I feel a lot better now I have seen the care he is receiving. There was a couple of issues but are now sorted. The staff are very good so gentle and considerate and get the best out of my hubby as he has Parkinson's.

How likely would you be to recommend Garden Hill Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

From my first visit I have been very pleased with all the staff that look after my wife, the home is like a home form home, clean and well run. Each visit you are greeted well and made welcome. All your questions are always answered very quickly. I can recommend this home to anyone.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was admitted to Garden Hill from rehab - we have been very happy with her care. The carers and nurses are all lovely with her - there are always activities etc. plenty to stimulate her.
She has been quite poorly for periods during her stay and all the staff have been very caring and concerned and done their utmost to make her comfortable.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff are always friendly and professional. They treat my father with dignity and respect and have a sense of humour.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

What a fantastic care hone Garden Hill is. Staff are very helpful from management to kitchen. I couldn't ask for better care for my mother.

How likely would you be to recommend Garden Hill Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly, nothing is too much trouble. Nice food, good atmosphere.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has lived at Garden Hill for 2 and a half years following a stroke. Her care has been excellent in this time. Despite a lot of changes in management and staff over the last few months care has continued to be great with little disruption to routines. We hope activities will improve with the appointment of a new activities organiser recently. Thank you for treating my mum as an individual.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Garden Hill is a very warm, friendly home, the carers are first class with a smile for everyone.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been a resident here since February last year. She is fairly independent and hoping to move back home. Garden Hill have helped to organise visits to his home and considerations of his needs back in his own home. They always provide company to travel with him to hospital appointments that we, his family can't attend and if a meal is needed early, or has to be postponed he is looked after appropriately. He is always greeted and addressed by staff.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came here on 21st Dec 15 following a long stay in hospital due to a fall. (Which took place in hospital). Twice I was told my mother wouldn't make Christmas, this upset me a lot. Since being at Garden Hill my mother has a new lease of life. She has a better choice of meals which she thoroughly enjoys. She is getting new teeth, glasses and has her hair done every week. The staff are lovely with her. Thanks to them all.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Grandma experienced the best care from everyone in Garden Hill. They made her feel part of the family as well as us. Couldn't have asked for better staff making sure my Grandma was comfortable and in a friendly environment. Couldn't fault anything they did for her.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After spending several years in a different care home in South Tyneside, which was very basic and didn't seem to provide personalised care, my grandma was transferred to Garden Hill for nursing and dementia care. The staff from day one went above and beyond their call of duty to ensure they prioritised what was important to her. They made sure she was up, dressed and out of her room partaking in a huge range of scheduled activities, including singing and dancing, visits from pets, arts and crafts to name just a few. The care home manager was outstanding from the offset, my grandma grew a bond with her and we would often find her sitting with her drawing and making craft items. In her final days the team looked after us as much as her, explaining in detail what to expect and making sure she was comfortable. Not and hour went by when we weren't checked on to ensure we were all comfortable and any questions we had were answered. The Garden Hill team gave my grandma the best last months we could have asked for, words can not describe how grateful we are.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic home couldn't ask for better service. The Manager and her staff are absolutely brilliant they have done everything possible to make my mam part of there family couldn't praise them enough my mam has been living there for two years now and we have been so happy with the care and support she has been given.

How likely would you be to recommend Garden Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Garden Hill Care Home