
They are all lovely people, who really care about their residents.Laraine M(Daughter of Resident/Service User)

Mam always seems happy and content, we enjoy as a family the atmosphere when we visitGary C(Son of Resident/Service User)


They are all lovely people, who really care about their residents.Laraine M(Daughter of Resident/Service User)

Mam always seems happy and content, we enjoy as a family the atmosphere when we visitGary C(Son of Resident/Service User)


Garden Hill care home provides residential, dementia, nursing and respite care in a friendly, welcoming environment.
The home which is purpose-built is located over three floors and offers en-suite bedrooms on each floor. On the ground floor, there is a self-service coffee shop, conservatory, lounge and dining room. The middle floor has a cinema room and the top floor another dining room for residents. The home has secluded, spacious gardens.
The home...
Care Provided by Garden Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Garden Hill Care Home for full pricing details and T&Cs.
Contact Garden Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Susan MacKinder (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2016
- Number of floors: 3
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
Visiting
- Visitors welcome at any time.
Parking
- A car park is available to the front of the home.
Garden Hill Care Home Reviews (78)
Garden Hill Care Home has a Review Score of 9.4 (9.398) out of 10, based on 12 reviews in the last 2 years.
Over all time Garden Hill Care Home has 78 reviews.
I have found Garden Hill to be a very professional run home. My mother and father moved in on 31st October this year and are doing really well. The staff are very friendly and attentive to my parent's needs. Thank you.
I have visited my mam and dad at Garden Hill Centre on a number of occasions. On these visits, I have found the staff to be helpful and cheerful. I have also found the staff to be courteous, warm and emphatic to my mam and dad. The home has activities regularly which is a good structure to mam and dad's day. The staff keep our family informed of any changes to my mam and dad or any concerns to regarding their physical conditions.
My sister has only been in this home for a matter of weeks but she seems more relaxed as the days go on. She is being encouraged by the staff in her mobility and personal care which is making my other sister and me happy. She is asked to attend activities, enjoys getting her hair done. The staff seem to respect her wishes if she declines these offers.
Very caring and friendly.
Have found Garden Hill a really nice place. Friendly staff. Overall a comfortable place. Good management and staff.
I was very apprehensive about leaving my husband of 56 years in care, as you can tell we have never been separated, it was not easy to accept the new arrangements. I feel a lot better now I have seen the care he is receiving. There was a couple of issues but are now sorted. The staff are very good so gentle and considerate and get the best out of my hubby as he has Parkinson's.
From my first visit I have been very pleased with all the staff that look after my wife, the home is like a home form home, clean and well run. Each visit you are greeted well and made welcome. All your questions are always answered very quickly. I can recommend this home to anyone.
She has been quite poorly for periods during her stay and all the staff have been very caring and concerned and done their utmost to make her comfortable.
Staff are always friendly and professional. They treat my father with dignity and respect and have a sense of humour.
What a fantastic care hone Garden Hill is. Staff are very helpful from management to kitchen. I couldn't ask for better care for my mother.
Very friendly, nothing is too much trouble. Nice food, good atmosphere.
Mum has lived at Garden Hill for 2 and a half years following a stroke. Her care has been excellent in this time. Despite a lot of changes in management and staff over the last few months care has continued to be great with little disruption to routines. We hope activities will improve with the appointment of a new activities organiser recently. Thank you for treating my mum as an individual.
Garden Hill is a very warm, friendly home, the carers are first class with a smile for everyone.
My father has been a resident here since February last year. She is fairly independent and hoping to move back home. Garden Hill have helped to organise visits to his home and considerations of his needs back in his own home. They always provide company to travel with him to hospital appointments that we, his family can't attend and if a meal is needed early, or has to be postponed he is looked after appropriately. He is always greeted and addressed by staff.
My mother came here on 21st Dec 15 following a long stay in hospital due to a fall. (Which took place in hospital). Twice I was told my mother wouldn't make Christmas, this upset me a lot. Since being at Garden Hill my mother has a new lease of life. She has a better choice of meals which she thoroughly enjoys. She is getting new teeth, glasses and has her hair done every week. The staff are lovely with her. Thanks to them all.
My Grandma experienced the best care from everyone in Garden Hill. They made her feel part of the family as well as us. Couldn't have asked for better staff making sure my Grandma was comfortable and in a friendly environment. Couldn't fault anything they did for her.
Fantastic home couldn't ask for better service. The Manager and her staff are absolutely brilliant they have done everything possible to make my mam part of there family couldn't praise them enough my mam has been living there for two years now and we have been so happy with the care and support she has been given.
After spending several years in a different care home in South Tyneside, which was very basic and didn't seem to provide personalised care, my grandma was transferred to Garden Hill for nursing and dementia care. The staff from day one went above and beyond their call of duty to ensure they prioritised what was important to her. They made sure she was up, dressed and out of her room partaking in a huge range of scheduled activities, including singing and dancing, visits from pets, arts and crafts to name just a few. The care home manager was outstanding from the offset, my grandma grew a bond with her and we would often find her sitting with her drawing and making craft items. In her final days the team looked after us as much as her, explaining in detail what to expect and making sure she was comfortable. Not and hour went by when we weren't checked on to ensure we were all comfortable and any questions we had were answered. The Garden Hill team gave my grandma the best last months we could have asked for, words can not describe how grateful we are.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 September 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Garden Hill Care Home.
There are no upcoming events for Garden Hill Care Home.
Awards / Recognitions (6)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Garden Hill Care Home
Accreditations
There are no accreditations posted yet for Garden Hill Care Home.
Meet the Team (1)

Kate is a registered Nurse with 16 years' experience of working in elderly care in Nursing Homes and a Hospice.
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