Garden Hill Care Home

32 St Michaels Avenue, South Shields NE33 3AN
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9.8 76 Reviews
  • Garden Hill Care Home, South Shields
Garden Hill care home provides residential, dementia, nursing and respite care in a friendly, welcoming environment.

The home which is purpose-built is located over three floors and offers en-suite bedrooms on each floor. On the ground floor, there is a self-service coffee shop, conservatory, lounge and dining room. The middle floor has a cinema room and the top floor another dining room for residents. The home has secluded, spacious gardens.

The home has a 5 star food hygiene certificate and offers cooked breakfast, choice of lunch and dinner as well as a hospitality trolley with home made cakes made in the home kitchen.

The home has a full-time activities coordinator who organises a variety of fun and creative activities, entertainment and events for residents to choose from depending on their interests and hobbies.

Organised day trips and charity fundraising events give the home strong links with the local community and people from outside the home are often invited to take part in entertainment and events.

Visitors are welcome anytime.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1309
  • Self-Funded Residential Dementia Care: from £1339
  • Self-Funded Nursing Care: from £1567

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Garden Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lindsey Cheyne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors welcome at any time.

Parking

  • A car park is available to the front of the home.

Garden Hill Care Home Reviews (76)

9.8

Garden Hill Care Home has a Review Score of 9.8 (9.761) out of 10, based on 12 reviews in the last 2 years.
Over all time Garden Hill Care Home has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Garden Hill Care Home
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Total of 76, showing 41-60
Review from Andrea C (Daughter of Resident) published on 15 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Came to view Garden Hill after a close personal friend recommended it to us. My mum needs full nursing care and all staff have ensured the transition into this new world has been as "painless" as possible. My mum has settled in very well and we all have been treated with care and respect.
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Review from Donna P (Granddaughter of Resident) published on 2 January 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
The care home itself is clean and tidy. My granda said he really enjoyed the food. Some of the carers were fantastic with my granda. Unfortunately, we found the management to be inadequate and there were issues raised about his care on a frequent basis.
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Review from J R (Daughter of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, warm, homely, if any problems arise the staff are more than welcome to sort it out.
Clean and tidy home.
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Review from Sarah R (Granddaughter of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall a great experience, very well trained and understanding staff. Staff take good care of my grandad, always checking on him.
Always very clean and tidy.
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Review from D S (Daughter of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, very accommodating.
Easy to talk to, very professional and extremely professional and caring.
My dad's room is a lovely size, furniture is modern and extremely clean. The home is beautiful, spotless and modern throughout.
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Review from Stephanie M (Sister-in-law of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always feels lively when you enter the home. The staff are always smiling and pleasant and on occasions when things get quiet they sit talking to individuals, show interest in the residents, and treat them with dignity. When I had to ring the alarm bell they responded in moments. My brother-in-law says
there is nothing he asks for that can't be given. Best carer home in the area. The staff are a credit.
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Review from C M (Brother of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, helpful staff, always cheerful.
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Review from Raymond M (Son of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find this a good home for my mother she is happy here and well looked after. The food is good and the home is very clean and staff are friendly. They have activities and trips out on the bus. But as my mother is 95 she is quite happy in her room.
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Review from G F (Daughter of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very well looked after by all staff, in very comfortable surroundings. Excellent home.
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Review from M L (Relative of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, all staff demonstrate professionalism, dedication and commitment to the residents. There are plenty of activities for the residents and visitors are always welcomed.
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Review from David H (Husband of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my wife every day so experience a lot of the workings and activities of every day and am always impressed by the surroundings and workings of the home and staff.
Any comment I make which is seldom may I add is seen to immediately.
I go home each evening after seeing my wife to her room and
have not a worry about her well being although I worry about her decline with this terrible disease.
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Review from Julie L (Daughter of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I called for an unannounced visit as part as part of my own background checks before considering placing my mum into the care of Garden Hill. I was welcomed by a very helpful receptionist who "buzzed me in" and arranged for me to speak with the manager. She was well informed and offered a "tour" of
the home.
Residents were clean, well presented, looked comfortable and staff were visible on each floor. Cleaners were active and tables already set for tea. A range of menus and activities displayed on boards. Some residents doors were "open", showing a "nothing to hide" attitude. The manager was efficient, worked well with social services who kept us fully informed. This has eased mum's transition into the world of nursing care. Although we are only 5 weeks into this new world, the team at Garden Hill appear to work well together to meet mum's needs. They have welcomed our input into mum's likes and dislikes and hopefully mum will start to fit in, as although she has dementia, she responds well to TLC.
The rooms I have seen are all clean and well presented and overall, I believe it deserves this recognition.
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Review from Jeff L (Son of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been in care for 4 wks, so far I'm very impressed with staff (always pleasant and keep me updated on my mother). I have been at different times throughout the day and everything about the home seems to be decent and well looked after. Everything is kept clean and tidy and the staff
and nurses are on top of med situation. Can't comment on meals at the moment but will update you later. Management has kept in touch, especially with my sister.
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Review from Margaret L (Sister-in-law of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a retired nurse and former matron of a nursing home, I was and have been on previous visits, greatly impressed with the home. The cleanliness is at once noticeable. Staff are pleasant and happy, showing respect to both clients and visitors.
When we visited at the beginning of February, my brother-in-law
was in the process of making a cake and happily waiting for it to cook so it could be iced, something I have never known him do. He laughed at us because he was wearing an apron.
It was a delight and reassuring to see him to happy.
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Review from Diane P (Granddaughter of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Grandma is in Garden Hill and she is very settled here. Although due to health issues, she can become unsettled. However, the staff are marvellous with her and very patient in helping to make her feel settled and secure. The communication between the staff and families work very well. It is very
clean and the meals look fantastic. There are lots of activities to keeps minds ticking and overall a nice home.
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Review from Irene S (Mother-in-law of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not be happier with the care my nan received and my mother-in-law is currently receiving at Garden Hill from every member of the staff.
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Review from Kenneth J (Son of Resident) published on 20 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good care.
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Review from S F O (Son-in-law of Resident) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother and father-in-law admitted together, staff extremely attentive and compassionate to enable the transition to go smoothly. The facilities are more than adequate, clean and well maintained. It is my first experience of care facilities so I have no real comparison but confident my in-laws are in
very good hands.
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Review from Gail C (Daughter of Resident) published on 3 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Garden Hill to be a very professional run home. My mother and father moved in on 31st October this year and are doing really well. The staff are very friendly and attentive to my parent's needs. Thank you.
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Review from Corinne H (Daughter of Resident) published on 30 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited my mam and dad at Garden Hill Centre on a number of occasions. On these visits, I have found the staff to be helpful and cheerful. I have also found the staff to be courteous, warm and emphatic to my mam and dad. The home has activities regularly which is a good structure to mam and dad's
day. The staff keep our family informed of any changes to my mam and dad or any concerns to regarding their physical conditions.
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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Garden Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Garden Hill Care Home is calculated as follows: ( (110 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 138 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Garden Hill Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Kate Charlton

Job Title: Deputy Care Home Manager Joined: 2021

Kate is a registered Nurse with 16 years' experience of working in elderly care in Nursing Homes and a Hospice.

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