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Garden Hill Care Home

32 St Michaels Avenue, South Shields, Tyne & Wear NE33 3AN
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They are all lovely people, who really care about their residents.Laraine M(Daughter of Resident/Service User)
Garden Hill Care Home, South Shields
Mam always seems happy and content, we enjoy as a family the atmosphere when we visitGary C(Son of Resident/Service User)
Garden Hill Care Home, South Shields
Garden Hill Care Home, South Shields

Garden Hill care home provides residential, dementia, nursing and respite care in a friendly, welcoming environment.

The home which is purpose-built is located over three floors and offers en-suite bedrooms on each floor. On the ground floor, there is a self-service coffee shop, conservatory, lounge and dining room. The middle floor has a cinema room and the top floor another dining room for residents. The home has secluded, spacious gardens.

The home...  

Care Provided by Garden Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A
Residential Dementia CareFrom £1,800N/A
Nursing CareFrom £1,954N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact Garden Hill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Susan MacKinder (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors welcome at any time.

Parking

  • A car park is available to the front of the home.

Garden Hill Care Home Reviews (78)

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9.4

Garden Hill Care Home has a Review Score of 9.4 (9.398) out of 10, based on 12 reviews in the last 2 years. Over all time Garden Hill Care Home has 78 reviews.

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Showing 78 reviews matching selected criteria
Review from Debbie M (Daughter of Resident) published on 27 September 2021 Submitted via Website
Overall Experience

My Mam recently went to Garden Hill following a terminal cancer diagnosis. The support, care, kindness and compassion we received from all of the staff there was truly outstanding. My Mam was treated exceptionally by them throughout her stay and passed away with dignity. I truly believe we could not have gotten through the last two weeks without them and will always be grateful and in awe of the care, she received while in their care. They made a devastating time so much easier to cope with - thank you.

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Review from J T (Son-in-law of Resident) published on 24 January 2020 Submitted via Postal Card
Overall Experience
Incredibly supportive and friendly staff.
Good range of activities to keep residents involved.

Good choice of well-cooked meals.

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Review from K T (Daughter of Resident) published on 24 January 2020 Submitted via Postal Card
Overall Experience

Garden Hill provides a safe, secure and very caring home for my parents which in turn gives me peace of mind. Staff are professional and strive to provide a comfortable home whilst the activities coordinator provides a varied timetable of events throughout the week. Thank you everyone!

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Review from B S (Son of Resident) published on 16 October 2019 Submitted via Postal Card
Overall Experience
We would recommend Garden Hill to any prospective service user.
The staff are very competent, approachable and give a high priority to maintaining the dignity of the residents.

Our only recommendation would be to increase their staffing levels.

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Review from D C (Son of Resident) published on 29 August 2019 Submitted via Postal Card
Overall Experience

I find Garden Hill a very nice establishment. The staff are excellent. The rooms are always very clean. The management overall is of a very high standard and I would highly recommend to anyone.

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Review from Susan T (Daughter of Resident) published on 8 July 2019 Submitted via Website
Overall Experience
My father has recently had a week's respite care in Garden Hill Car Home. The care he had was exemplary. The staff were all very professional in their care of him. But also very friendly. They all came across as caring and it felt that the care was as if they were looking after their own parent. There was nothing that could be bettered and nothing was too much trouble for them.
The room he had was bright and airy, with plenty of space for him to walk around with his walker. The meals were so good he was ringing me on a daily basis with an update on all the beautiful meals. I could not believe it because I was sure that there would be at least a couple of complaints about the food, given he is such a fussy eater. There were none, so well done the kitchen staff.

I would certainly recommend this home to anyone, without hesitation. Well done Garden Hill.

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Review from Alison C (Daughter of Resident) published on 2 July 2019 Submitted via Postal Card
Overall Experience

My parents have been here for 2 and a half years. Fantastic care, love and kindness. I work for the NHS, so I know what standards should be. I have high standards and they are always met by all staff here from admin, nursing, management, hygiene services and catering team. Faultless, if I have any questions they are answered, any worries they are promptly assessed. My parents are very lucky.

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Review from L T (Daughter of Resident) published on 29 April 2019 Submitted via Postal Card
Overall Experience

My mother was booked in for a weeks respite care. From the start, she was treated with affection and respect. When we collected her after her week's stay she spoke so highly of all the staff and had obviously been very well looked after, and also very well fed! I would not hesitate to book her in again next time the opportunity arises.

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Review from Ethel H (Wife of Resident) published on 2 April 2019 Submitted via Postal Card
Overall Experience

My husband has been in Garden Hill Care Home for almost a year now and during this time I have seen the care that the staff have given him as his condition (dementia) has deteriorated, They give him respect in spite of his negative attitude towards them. I am so impressed with the management and the improvements are excellent. My friends on visits have been impressed by the atmosphere and care and attention too.

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Review from F M (Partner of Resident) published on 19 March 2019 Submitted via Postal Card
Overall Experience

I found the manager of the care home to be very pleasant, informative and professional in her duties although she wasn't in care for long, the carers and staff looked after her and the family excellently. On behalf of myself and the family I would like to thank all concerned for the care of my partner.

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Review from A B (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card
Overall Experience

Found staff very caring, looked after Mam's needs.

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Review from Suzanne L (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card
Overall Experience

My mother came to Garden Hill in September 2015 as end of life and down to the care and attention she gets from the staff at Garden Hill she still remains here. I am very happy with the care she receives and would recommend the care home to anyone.

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Review from John P (Son-in-law of Resident) published on 21 November 2018 Submitted via Postal Card
Overall Experience
Cannot fault the home. Every member of staff is very caring and any information you require, they are most helpful. I looked at other care homes before I decided and this one was streets ahead of any I looked at.

Faultless.

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Review from V O (Granddaughter of Resident) published on 4 May 2018 Submitted via Postal Card
Overall Experience
The care my grandmother has received during her time at Garden Hill Care Home has been outstanding, in particular, the care and respect shown during her end of life care.
The staff treat my grandmother and my family with respect and dignity.

Many thanks for making a difficult time easier.

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Review from Richard Elliot H (Grandson of Resident) published on 3 May 2018 Submitted via Postal Card
Overall Experience
I don't know if Garden Hill has the best facilities. I have no frame of reference. I do know that my nanas every need was taken care of from day one till the end.

The team are genuinely caring. Respectful and kind. A credit to the industry. Thank you from the whole family.

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Review from Rachel M (Granddaughter of Resident) published on 3 May 2018 Submitted via Postal Card
Overall Experience

The care by all members of staff (day and night) has been absolutely outstanding; sensitive, respectful, gentle and genuinely caring. It was a huge comfort to know my nana has been so cared for during the past months. Cannot thank them enough and the overall support for the family - also excellent and so genuine.

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Review from G D (Husband of Resident) published on 9 April 2018 Submitted via Postal Card
Overall Experience

All of the staff are helpful to residents and visitors. The room is excellent, very clean and tidy. My wife is dressed in clean clothes every day, she is always well groomed.

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Review from Susan R (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card
Overall Experience

From the initial call to this care home I was impressed with the professional and caring way that I was spoken to. My Mother is treated by all staff in a very caring and dignified manner. Her room is beautiful and well furnished as is the rest of the care home. We receive daily updates on her health and plans have been put in place to address her needs.

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Review from Lilian P (Daughter of Resident) published on 20 March 2018 Submitted via Postal Card
Overall Experience

A friendly, caring, compassionate care home. My mother has lived at Garden Hill since her stroke in April 2017. She is receiving end of life care. The treatment she receives is 100% brilliant. Every person working here have their own unique way of making my mother feel happy and content. I would recommend this care home to everybody.

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Review from Michelle W (Granddaughter of Resident) published on 9 March 2018 Submitted via Postal Card
Overall Experience

Garden Hill Care Home is fantastic! Every member of staff is caring and kind. They treat my Nana with the utmost respect and dignity. Living in this care home is great as they promise lots of activities to participate in. Elvis the singer is brilliant. The family-friendly atmosphere is the best. A very welcoming home for loved ones.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 September 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

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Meet the Team (1)

Kate Charlton
Kate CharltonJob Title:Deputy Care Home ManagerJoined: 2021

Kate is a registered Nurse with 16 years' experience of working in elderly care in Nursing Homes and a Hospice.

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