Garden Hill Care Home

32 St Michaels Avenue, South Shields NE33 3AN
Review Us
9.8 76 Reviews
  • Garden Hill Care Home, South Shields
Garden Hill care home provides residential, dementia, nursing and respite care in a friendly, welcoming environment.

The home which is purpose-built is located over three floors and offers en-suite bedrooms on each floor. On the ground floor, there is a self-service coffee shop, conservatory, lounge and dining room. The middle floor has a cinema room and the top floor another dining room for residents. The home has secluded, spacious gardens.

The home has a 5 star food hygiene certificate and offers cooked breakfast, choice of lunch and dinner as well as a hospitality trolley with home made cakes made in the home kitchen.

The home has a full-time activities coordinator who organises a variety of fun and creative activities, entertainment and events for residents to choose from depending on their interests and hobbies.

Organised day trips and charity fundraising events give the home strong links with the local community and people from outside the home are often invited to take part in entertainment and events.

Visitors are welcome anytime.
Show Garden Hill Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1309
  • Self-Funded Residential Dementia Care: from £1339
  • Self-Funded Nursing Care: from £1567

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Garden Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lindsey Cheyne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors welcome at any time.

Parking

  • A car park is available to the front of the home.

Garden Hill Care Home Reviews (76)

9.8

Garden Hill Care Home has a Review Score of 9.8 (9.761) out of 10, based on 12 reviews in the last 2 years.
Over all time Garden Hill Care Home has 76 reviews.

Overall Experience
  • 54
  • 20
  • 1
  • 1
  • 0
Date Published
  • 76
  • 8
  • 10
  • 12
  • 64
Reviewer Connection to Garden Hill Care Home
  • 27
  • 14
  • 7
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 76, showing 21-40
Review from K T (Daughter of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Garden Hill provides a safe, secure and very caring home for my parents which in turn gives me peace of mind. Staff are professional and strive to provide a comfortable home whilst the activities coordinator provides a varied timetable of events throughout the week. Thank you everyone!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B S (Son of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We would recommend Garden Hill to any prospective service user.
The staff are very competent, approachable and give a high priority to maintaining the dignity of the residents.
Our only recommendation would be to increase their staffing levels.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Son of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Garden Hill a very nice establishment. The staff are excellent. The rooms are always very clean. The management overall is of a very high standard and I would highly recommend to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan T (Daughter of Resident) published on 8 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has recently had a week's respite care in Garden Hill Car Home. The care he had was exemplary. The staff were all very professional in their care of him. But also very friendly. They all came across as caring and it felt that the care was as if they were looking after their own parent. There
was nothing that could be bettered and nothing was too much trouble for them.
The room he had was bright and airy, with plenty of space for him to walk around with his walker. The meals were so good he was ringing me on a daily basis with an update on all the beautiful meals. I could not believe it because I was sure that there would be at least a couple of complaints about the food, given he is such a fussy eater. There were none, so well done the kitchen staff.
I would certainly recommend this home to anyone, without hesitation. Well done Garden Hill.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison C (Daughter of Resident) published on 2 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been here for 2 and a half years. Fantastic care, love and kindness. I work for the NHS, so I know what standards should be. I have high standards and they are always met by all staff here from admin, nursing, management, hygiene services and catering team. Faultless, if I have any questions
they are answered, any worries they are promptly assessed. My parents are very lucky.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L T (Daughter of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was booked in for a weeks respite care. From the start, she was treated with affection and respect. When we collected her after her week's stay she spoke so highly of all the staff and had obviously been very well looked after, and also very well fed! I would not hesitate to book her in again
next time the opportunity arises.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ethel H (Wife of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Garden Hill Care Home for almost a year now and during this time I have seen the care that the staff have given him as his condition (dementia) has deteriorated, They give him respect in spite of his negative attitude towards them. I am so impressed with the management and the
improvements are excellent. My friends on visits have been impressed by the atmosphere and care and attention too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F M (Partner of Resident) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the manager of the care home to be very pleasant, informative and professional in her duties although she wasn't in care for long, the carers and staff looked after her and the family excellently. On behalf of myself and the family I would like to thank all concerned for the care of my partner.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found staff very caring, looked after Mam's needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Suzanne L (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Garden Hill in September 2015 as end of life and down to the care and attention she gets from the staff at Garden Hill she still remains here. I am very happy with the care she receives and would recommend the care home to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John P (Son-in-law of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the home. Every member of staff is very caring and any information you require, they are most helpful. I looked at other care homes before I decided and this one was streets ahead of any I looked at.
Faultless.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V O (Granddaughter of Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my grandmother has received during her time at Garden Hill Care Home has been outstanding, in particular, the care and respect shown during her end of life care.
The staff treat my grandmother and my family with respect and dignity.
Many thanks for making a difficult time easier.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard Elliot H (Grandson of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't know if Garden Hill has the best facilities. I have no frame of reference. I do know that my nanas every need was taken care of from day one till the end.
The team are genuinely caring. Respectful and kind. A credit to the industry. Thank you from the whole family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel M (Granddaughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care by all members of staff (day and night) has been absolutely outstanding; sensitive, respectful, gentle and genuinely caring. It was a huge comfort to know my nana has been so cared for during the past months. Cannot thank them enough and the overall support for the family - also excellent and
so genuine.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G D (Husband of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are helpful to residents and visitors. The room is excellent, very clean and tidy. My wife is dressed in clean clothes every day, she is always well groomed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan R (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial call to this care home I was impressed with the professional and caring way that I was spoken to. My Mother is treated by all staff in a very caring and dignified manner. Her room is beautiful and well furnished as is the rest of the care home. We receive daily updates on her health
and plans have been put in place to address her needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lilian P (Daughter of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly, caring, compassionate care home. My mother has lived at Garden Hill since her stroke in April 2017. She is receiving end of life care. The treatment she receives is 100% brilliant. Every person working here have their own unique way of making my mother feel happy and content. I would recommend
this care home to everybody.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle W (Granddaughter of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Garden Hill Care Home is fantastic! Every member of staff is caring and kind. They treat my Nana with the utmost respect and dignity. Living in this care home is great as they promise lots of activities to participate in. Elvis the singer is brilliant. The family-friendly atmosphere is the best. A very
welcoming home for loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C L (Daughter of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fantastic carers. Outstanding manager. All staff are excellent with all the residents. Whatever Mam wants, mam gets.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from JH (Daughter-in-law of Resident) published on 12 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional Care Home: as soon as you enter the building the warm friendly atmosphere is felt. The Manager, Nursing staff, housekeepers, admin, catering, laundry and maintenance are all professional, patient, kind, caring and always welcoming. Staff are always approachable and any queries, problems
are dealt with quickly. The home, rooms and facilities are spotlessly clean. The food is excellent with a varied menu. The activities co-ordinator ensures that there Is plenty of activities throughout the day and residents are actively encouraged to participate. All information is displayed as picture cards on boards so residents/family /friends know what is planned/what loved ones have been taking part in. Rooms are spacious with en-suite toilet and wash basins. Residents/family are encouraged to make rooms a home from home with personal items. Residents are treated as individuals and their dignity upheld at all times but most importantly they are loved and treasured by all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Garden Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Garden Hill Care Home is calculated as follows: ( (110 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 138 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Garden Hill Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (1)

No image found

Kate Charlton

Job Title: Deputy Care Home Manager Joined: 2021

Kate is a registered Nurse with 16 years' experience of working in elderly care in Nursing Homes and a Hospice.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Garden Hill Care Home to verify any information. View our terms and conditions. Garden Hill Care Home has an Enhanced Service - more info.