Submit a Review for The Mews Care Home
Southburn Terrace, New Herrington, Houghton le Spring, DH4 7AW
View full details of The Mews Care HomeLatest Reviews for The Mews Care Home
30 January 2026
My mam has been here since September 2019 and is definitely one of The Mews family. Her carers are always smiling, engaging and treat Mam with dignity. I feel comfortable with The Mews looking after Mam, with a special shout out to senior carers who know my Mam so well. Thank you for your care and
empathy.
29 January 2026
Both of my parents have lived here for two years and we have found the care to be excellent. The staff are lovely and very attentive. If I was to give some suggestions to improve the home it would be to install foam edging on sharp corners of furniture and dado rails to limit injuries to residents.
Secondly, I would suggest that a member of staff be stationed in the lounge to keep an eye on residents trying to move around.
28 January 2026
This is a situation no family wants to find themselves in, but the manager has made it a far more positive experience than we ever expected. From my first visit, it was clear that his approach shapes the care at The Mews. His explanation of the 6 GEMS Approach to Dementia Care showed a real
understanding of the individual behind the condition.
This is my dad's third care home. He has not yet received a formal diagnosis of dementia but experiences significant cognitive difficulties and episodes of delirium. Previous placements resulted in hospital admissions, so our biggest concern as a family was how he would be treated and whether he would be kept safe and cared for with compassion.
What has stood out most is how my dad is supported when he believes he is at work, which happens often. Rather than correcting him, the manager calmly reassures him, again and again, with patience and kindness, while staying grounded in truth. My dad is seen as a person, not a condition.
27 January 2026
Amazing home. Amazing staff. They go above and beyond for my dad and all their residents. I know my dad is in safe hands. He is well looked after to an incredible standard. I can't thank the staff enough for the care they give to my dad.
22 January 2026
Care home is very good, I feel my wife is looked after very well. Staff are very good. Friendly and attentive and approachable. Overall very happy with the service provided and feel content leaving my wife in the care of the staff at Mews.
21 January 2026
Staff are very attentive and caring. My only issues are both relating to safety. 1. Lots of sharp edges on furniture, dado rails etc. which is not ideal from a safety perspective. 2. In my opinion, as long as there are patients in the lounge, there should be a member of staff, as most are unsteady
on their feet and often try to get up of their seat by themselves.
21 January 2026
Care staff are really good, and approachable. When asking staff for help they are responsive and things are always completed. Very warm welcome from staff and management when visiting. Activities staff are always very welcoming and encourage my dad to participate to stimulate his mind.
15 January 2026
Improvements in certain areas could made ie decoration of rooms and home in general as quite outdated, certain aspects of personal care such as hygiene/bathing and toiletting needs could be improved on. At times home can be under staffed for residents needs especially in emergency situations when
two staff on.
14 January 2026
Upon entering the care home to visit my Mother the new manager came out to introduce himself. He proceeded to ask if everything was OK and if there was anything he could help with. This was refreshing as the last few managers at this home have not been approachable at all or pleasant.
Definitely
left a great impression for hopefully how the home shall return to what it used to be "A Gold Standard".
Vickey is also a great asset as she is really good at communicating and helping when required.
The Care girls (long term ones) have always been an asset and take care of the residents. Unfortunately a lot of the girls have left over the past few years and not many are remaining now. I appreciate the ones who are remaining and care for my Mam daily, they are angels.
Hopefully the home can now have a long overdue refurbishment, as now a little dated - although still clean
14 January 2026
My relative is well looked after, well fed and really enjoys the activities that make his life so much more enjoyable.. The staff are always welcoming and the home is always spotlessly clean. My relative is very happy living here.
24 December 2025
dad has been in the mews care home for 2weeks when i rang to ask if there was a room vicky and graham were so helpful and when we came to visit were so welcoming. towards dad and the family . the staff are all friendly. and helpful the activitie staff are doing loads to occupy the
reaidents over the christmas period so far so good
18 December 2025
My Mam was a resident at The Mews for 20 months. She was always very well cared for and the staff are all lovely. The home is always very clean and tidy, my mams clothes were always washed and pressed so she always looked smart whenever I visited. Mam enjoyed playing games and doing crafts with
the staff, she also made a couple of friends there. I would definitely recommend The Mews if you are looking for care for a loved one
16 December 2025
My Dad has resided at the Mews for just over a year he is settled and happy there. The staff are the biggest asset to the carehome they are friendly and look after my dad's needs very well. Parts of the building could do with maintenance/refreshing but overall we are happy that dad is settled
comfortable and looked after
02 December 2025
Staff is abseloutley great have no complaints I can happely say that my brother is safe and well looked after by you staffs. Kitchen abseloutley fabules including all the staff thank you.
12 August 2025
Mother was a resident receiving nursing care at The Mews Care Home. Mam required support for the most basic of needs with tasks often needing 2 staff. They were professional and attentive in this throughout. All staff treated Mam with dignity and were welcoming to us as daily visitors, and I felt I
had joined The Mews community myself. Staff in managerial roles kept us very up to date on Mam's situation and any changes in her care regime. The building itself is clean, bright and well-appointed with a pleasant garden area. Finally, Mam said herself many times that she was being well looked after and that she felt comfortable. This was a genuine relief to her family and friends.
20 February 2025
Dad moved to The Mews in September 2024 as he needed nursing care. Staff have taken excellent care of him and we have been made to feel very welcome at all times.
His care is completely tailored to him and his needs are met above and beyond, they anticipate when he needs anything, Dad is unable to
converse due to his dementia and can be difficult so this makes us confident that he is happy.
He is currently very unwell and staff have kept us fully informed of his wellbeing when we visit. Always offered refreshments during our visits.
The care home is quiet and warm, the atmosphere has certainly helped calm Dad in his worst moments. Thank you so much, you are wonderful.
13 February 2025
Staff are always pleasant polite knowledgable and helpful. My sister-in-law tells us the same and often tells us how satisfied she is with her room and all the staff she has contact with. My wife and I are very satisfied with our choice of Care Home and in the 18 months our relative has been a
resident, we have had no issues or problems.
13 February 2025
I have found everything is lovely, very courteous staff towards all residents, the home itself is very clean and warm, comfortable. My brother is happy with the food and selection here. When walking round the home, I hear the staff being pleasant and helpful towards those that can't get out of the
rooms.
10 February 2025
Excellent Care Home, Mam is very settled and the care she is receiving is always excellent. She has been in the home since Easter 2024. The staff are really friendly and helpful at all times and nothing is too much trouble for them.
10 February 2025
My Mother-In-Law has been at the Mews since April 2024 and she is very happy. The care is excellent and the staff are very good, they always have time for the residents and take excellent care of her. Overall, the family are very happy with her care.
Latest Reviews for The Mews Care Home
30 January 2026
My mam has been here since September 2019 and is definitely one of The Mews family. Her carers are always smiling, engaging and treat Mam with dignity. I feel comfortable with The Mews looking after Mam, with a special shout out to senior carers who know my Mam so well. Thank you for your care and
empathy.
29 January 2026
Both of my parents have lived here for two years and we have found the care to be excellent. The staff are lovely and very attentive. If I was to give some suggestions to improve the home it would be to install foam edging on sharp corners of furniture and dado rails to limit injuries to residents.
Secondly, I would suggest that a member of staff be stationed in the lounge to keep an eye on residents trying to move around.
28 January 2026
This is a situation no family wants to find themselves in, but the manager has made it a far more positive experience than we ever expected. From my first visit, it was clear that his approach shapes the care at The Mews. His explanation of the 6 GEMS Approach to Dementia Care showed a real
understanding of the individual behind the condition.
This is my dad's third care home. He has not yet received a formal diagnosis of dementia but experiences significant cognitive difficulties and episodes of delirium. Previous placements resulted in hospital admissions, so our biggest concern as a family was how he would be treated and whether he would be kept safe and cared for with compassion.
What has stood out most is how my dad is supported when he believes he is at work, which happens often. Rather than correcting him, the manager calmly reassures him, again and again, with patience and kindness, while staying grounded in truth. My dad is seen as a person, not a condition.
27 January 2026
Amazing home. Amazing staff. They go above and beyond for my dad and all their residents. I know my dad is in safe hands. He is well looked after to an incredible standard. I can't thank the staff enough for the care they give to my dad.
22 January 2026
Care home is very good, I feel my wife is looked after very well. Staff are very good. Friendly and attentive and approachable. Overall very happy with the service provided and feel content leaving my wife in the care of the staff at Mews.
21 January 2026
Staff are very attentive and caring. My only issues are both relating to safety. 1. Lots of sharp edges on furniture, dado rails etc. which is not ideal from a safety perspective. 2. In my opinion, as long as there are patients in the lounge, there should be a member of staff, as most are unsteady
on their feet and often try to get up of their seat by themselves.
21 January 2026
Care staff are really good, and approachable. When asking staff for help they are responsive and things are always completed. Very warm welcome from staff and management when visiting. Activities staff are always very welcoming and encourage my dad to participate to stimulate his mind.
15 January 2026
Improvements in certain areas could made ie decoration of rooms and home in general as quite outdated, certain aspects of personal care such as hygiene/bathing and toiletting needs could be improved on. At times home can be under staffed for residents needs especially in emergency situations when
two staff on.
14 January 2026
Upon entering the care home to visit my Mother the new manager came out to introduce himself. He proceeded to ask if everything was OK and if there was anything he could help with. This was refreshing as the last few managers at this home have not been approachable at all or pleasant.
Definitely
left a great impression for hopefully how the home shall return to what it used to be "A Gold Standard".
Vickey is also a great asset as she is really good at communicating and helping when required.
The Care girls (long term ones) have always been an asset and take care of the residents. Unfortunately a lot of the girls have left over the past few years and not many are remaining now. I appreciate the ones who are remaining and care for my Mam daily, they are angels.
Hopefully the home can now have a long overdue refurbishment, as now a little dated - although still clean
14 January 2026
My relative is well looked after, well fed and really enjoys the activities that make his life so much more enjoyable.. The staff are always welcoming and the home is always spotlessly clean. My relative is very happy living here.
24 December 2025
dad has been in the mews care home for 2weeks when i rang to ask if there was a room vicky and graham were so helpful and when we came to visit were so welcoming. towards dad and the family . the staff are all friendly. and helpful the activitie staff are doing loads to occupy the
reaidents over the christmas period so far so good
18 December 2025
My Mam was a resident at The Mews for 20 months. She was always very well cared for and the staff are all lovely. The home is always very clean and tidy, my mams clothes were always washed and pressed so she always looked smart whenever I visited. Mam enjoyed playing games and doing crafts with
the staff, she also made a couple of friends there. I would definitely recommend The Mews if you are looking for care for a loved one
16 December 2025
My Dad has resided at the Mews for just over a year he is settled and happy there. The staff are the biggest asset to the carehome they are friendly and look after my dad's needs very well. Parts of the building could do with maintenance/refreshing but overall we are happy that dad is settled
comfortable and looked after
02 December 2025
Staff is abseloutley great have no complaints I can happely say that my brother is safe and well looked after by you staffs. Kitchen abseloutley fabules including all the staff thank you.
12 August 2025
Mother was a resident receiving nursing care at The Mews Care Home. Mam required support for the most basic of needs with tasks often needing 2 staff. They were professional and attentive in this throughout. All staff treated Mam with dignity and were welcoming to us as daily visitors, and I felt I
had joined The Mews community myself. Staff in managerial roles kept us very up to date on Mam's situation and any changes in her care regime. The building itself is clean, bright and well-appointed with a pleasant garden area. Finally, Mam said herself many times that she was being well looked after and that she felt comfortable. This was a genuine relief to her family and friends.
20 February 2025
Dad moved to The Mews in September 2024 as he needed nursing care. Staff have taken excellent care of him and we have been made to feel very welcome at all times.
His care is completely tailored to him and his needs are met above and beyond, they anticipate when he needs anything, Dad is unable to
converse due to his dementia and can be difficult so this makes us confident that he is happy.
He is currently very unwell and staff have kept us fully informed of his wellbeing when we visit. Always offered refreshments during our visits.
The care home is quiet and warm, the atmosphere has certainly helped calm Dad in his worst moments. Thank you so much, you are wonderful.
13 February 2025
Staff are always pleasant polite knowledgable and helpful. My sister-in-law tells us the same and often tells us how satisfied she is with her room and all the staff she has contact with. My wife and I are very satisfied with our choice of Care Home and in the 18 months our relative has been a
resident, we have had no issues or problems.
13 February 2025
I have found everything is lovely, very courteous staff towards all residents, the home itself is very clean and warm, comfortable. My brother is happy with the food and selection here. When walking round the home, I hear the staff being pleasant and helpful towards those that can't get out of the
rooms.
10 February 2025
Excellent Care Home, Mam is very settled and the care she is receiving is always excellent. She has been in the home since Easter 2024. The staff are really friendly and helpful at all times and nothing is too much trouble for them.
10 February 2025
My Mother-In-Law has been at the Mews since April 2024 and she is very happy. The care is excellent and the staff are very good, they always have time for the residents and take excellent care of her. Overall, the family are very happy with her care.