What types of Care is The Mews Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Mews Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Mews Care Home to the centre of Houghton le Spring?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

The Mews Care Home, Southburn Terrace, New Herrington, Houghton le Spring, Tyne & Wear DH4 7AW

Review from S H (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

My Dad has resided at the Mews for just over a year he is settled and happy there. The staff are the biggest asset to the carehome they are friendly and look after my dad's needs very well. Parts of the building could do with maintenance/refreshing but overall we are happy that dad is settled comfortable

and looked after

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the…read more

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Review from Lily H (Sister of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Staff is abseloutley great have no complaints I can happely say that my brother is safe and well looked after by you staffs. Kitchen abseloutley fabules including all the staff thank you.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the…read more

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Review from K M (Son of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

Mother was a resident receiving nursing care at The Mews Care Home. Mam required support for the most basic of needs with tasks often needing 2 staff. They were professional and attentive in this throughout. All staff treated Mam with dignity and were welcoming to us as daily visitors, and I felt I

had joined The Mews community myself. Staff in managerial roles kept us very up to date on Mam's situation and any changes in her care regime. The building itself is clean, bright and well-appointed with a pleasant garden area. Finally, Mam said herself many times that she was being well looked after and that she felt comfortable. This was a genuine relief to her family and friends.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the…read more

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Review from Wendy C (Daughter of Resident) published on 20 February 2025 Submitted via Website • Report

Overall Experience

Dad moved to The Mews in September 2024 as he needed nursing care. Staff have taken excellent care of him and we have been made to feel very welcome at all times.
His care is completely tailored to him and his needs are met above and beyond, they anticipate when he needs anything, Dad is unable to

converse due to his dementia and can be difficult so this makes us confident that he is happy.
He is currently very unwell and staff have kept us fully informed of his wellbeing when we visit. Always offered refreshments during our visits.
The care home is quiet and warm, the atmosphere has certainly helped calm Dad in his worst moments. Thank you so much, you are wonderful.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you so much for your kind words. We're honoured to care for your dad and grateful for your trust. We're always here for you and will continue to provide him with the best care possible.

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Review from Nigel R (Brother-in-law of Resident) published on 13 February 2025 Submitted via Website • Report

Overall Experience

Staff are always pleasant polite knowledgable and helpful. My sister-in-law tells us the same and often tells us how satisfied she is with her room and all the staff she has contact with. My wife and I are very satisfied with our choice of Care Home and in the 18 months our relative has been a resident,

we have had no issues or problems.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you so much for your wonderful feedback. We're thrilled to hear that both you and your sister-in-law are so happy with the care and support your relative is receiving. It's great to know that…read more

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Review from Agnes M (Sister of Resident) published on 13 February 2025 Submitted via Website • Report

Overall Experience

I have found everything is lovely, very courteous staff towards all residents, the home itself is very clean and warm, comfortable. My brother is happy with the food and selection here. When walking round the home, I hear the staff being pleasant and helpful towards those that can't get out of the rooms.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you for your kind words. We truly appreciate your feedback and are glad to hear that your brother is happy with the care, food, and support he's receiving.

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Review from Julie C (Daughter of Resident) published on 10 February 2025 Submitted via Website • Report

Overall Experience

Excellent Care Home, Mam is very settled and the care she is receiving is always excellent. She has been in the home since Easter 2024. The staff are really friendly and helpful at all times and nothing is too much trouble for them.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you for your wonderful feedback! Your kind words and compliments mean a lot to us!

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Review from D C (Son-in-law of Resident) published on 10 February 2025 Submitted via Website • Report

Overall Experience

My Mother-In-Law has been at the Mews since April 2024 and she is very happy. The care is excellent and the staff are very good, they always have time for the residents and take excellent care of her. Overall, the family are very happy with her care.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you for your wonderful feedback! Your kind words and compliments mean a lot to us!

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Review from Carol A (Wife of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

Some of the experience I have had is some good days and also some bad days, when my husband was in hospital I was glad that he was coming back to the home because he was getting well looked after, some things I have seen have not been up to my standards.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you for your honest review. We're glad to hear that your husband received good care during his time with us, and we truly appreciate your input as it helps us continue to improve. Your trust and…read more

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Review from Alan C (Husband of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

I have had no bad experience with the care, it has been up to standard. Communal areas need a new upgrade, needs decorating, garden has been neglected, need an activities person for the residents to do more things.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you for your valuable review. We're glad to hear that your experience with the care has met your expectations. We truly appreciate your suggestions regarding the communal areas, garden, and…read more

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Review from Sarah T (Daughter of Resident) published on 23 August 2024 Submitted via Website • Report

Overall Experience

Amazing care home. My dad has been here a few months now and all the staff are very caring and have plenty of time for my dad which he needs. Nothing is a problem, they always have a smile on their faces. The food is to a very high standard, my dad had gained weight which he needed. A very friendly

care home. Best decision I made. The place is always very clean. Thank you everyone for all your hard work.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you so much for your wonderful feedback. We're thrilled to hear that your father is receiving such great care and that the staff are always attentive and friendly. It's fantastic to know that…read more

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Review from A W (Niece of Resident) published on 15 August 2024 Submitted via Postal Card • Report

Overall Experience

Choose this home after looking at many in the area, had my aunty in for 10 weeks, now she's getting great care. Excellent good, settled in lovely, great with my uncle and me who visit twice a day, every day. Thank you.

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Review from Julie L (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report

Overall Experience

Our mother spent just over 3 weeks in respite care and we were very pleased with the care and compassion shown to both her and the other residents. Nothing was too much trouble, the standard of cleanliness was excellent and the staff was kind, caring and patient under sometimes very challenging circumstances.

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Review from Tom D (Son of Resident) published on 3 July 2023 Submitted via Website • Report

Overall Experience

My mother spent 6 Weeks in The Mews Care Home.
Our family had no previous experience of using Care Home services and we were apprehensive when my mother was discharged from hospital and admitted to an assessment bed in The Mews.
We had no reason to be concerned. From the moment my mother was admitted

the staff were attentive, caring and professional. All aspects of my mother’s care and welfare were taken care of with tenderness and understanding.
The quality of care from the nursing, care and facilities teams was exceptional. Catering was first class.
Our family are immensely appreciative of the care provided by every member of The Mews Care Home team.

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Review from Jean M (Resident) assisted by family/friend published on 6 March 2023 Submitted via Postal Card • Report

Overall Experience

Would not like to be anywhere else. My experience has been excellent. The staff are kind and helpful.

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Review from D A (Daughter of Resident) published on 23 December 2022 Submitted via Postal Card • Report

Overall Experience

The lack of trained staff at the moment is concerning, it seems to be new faces every time. Some cannot speak English, which makes it difficult for them to care for residents. Those that do know them on a personal level are great, go the extra mile like sharing takeaways and making sure they get involved

in activities. All too often their residents do not get their time-sensitive medication when they should. The lack of communication is appalling and was throughout Covid-19, meaning not speaking to loved ones or having any updates in a year.

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Review from Alex G (Granddaughter of Resident) published on 15 December 2022 Submitted via Website • Report

Overall Experience

The staff are always lovely and I feel genuinely safe in the knowledge they care about my grandad and do the best they can for him. They always make a fuss of him and I'm glad he has them to look after him.

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Review from Ronnie W (Brother of Resident) published on 9 December 2022 Submitted via Postal Card • Report

Overall Experience

My brother was well looked after in all aspects of the home.

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Review from J R (Daughter of Resident) published on 8 December 2022 Submitted via Postal Card • Report

Overall Experience

Hardworking carers and cleaning staff who take time to interact with residents. Staff do ring me with any issues and do update me regarding my mam's wellbeing. Short-staffed and agency workers do not know residents well, which led to my mam not being fed as needed assistance. Also, mam is afraid of

the male agency workers. The rooms are a little shabby. Food looks dry and my mam needs soft food.

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Review from D S (Daughter of Resident) published on 8 December 2022 Submitted via Postal Card • Report

Overall Experience

Mum is very happy here and even her visitors comment on this. She likes her room and is proud to show it off. All of her needs are met and any problems have been quickly resolved.