The Mews Care Home

Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW
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9.6 45 Reviews
  • The Mews Care Home, Houghton le Spring
Situated in a quiet residential area of Houghton-le-Spring, The Mews Care Home provides residential and nursing care in a home from home setting.

The home is equipped with a range of facilities to offer residents an engaging and happy lifestyle. From the bar and lounge area and the on-site hair salon to the regular activities and events arranged by the team, the team strive to create an active and positive environment.

Experienced and compassionate, the team pride themselves on delivering bespoke care and support to each individual resident. They spend time getting to know them and finding out more about who they are and their interests. This allows them to create an environment where residents feel included and respected, whilst also ensuring each person receives care that is suited to them and their preferences.

If you'd like to find out more, please get in touch with the team. They're always happy to answer questions and show visitors around the home.
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Care Provided by The Mews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1075
  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Care: from £1329
  • Self-Funded Nursing Dementia Care: from £1354
  • RESPITE Self-Funded Residential Care: from £1075
  • RESPITE Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Nursing Care: from £1329
  • RESPITE Self-Funded Nursing Dementia Care: from £1354

Depending on initial assessment.

These prices are only a guideline, please contact The Mews Care Home to find out the exact price for your requirements.

Contact The Mews Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Mews Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Graham Coulton (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Parking

  • Ample parking to the side of the building

The Mews Care Home Reviews (45)

9.6

The Mews Care Home has a Review Score of 9.6 (9.583) out of 10, based on 24 reviews in the last 2 years.
Over all time The Mews Care Home has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Mews Care Home
  • 22
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Total of 45, showing 1-20
Review from Julie R (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been here since September 2019 and is definitely one of The Mews family. Her carers are always smiling, engaging and treat Mam with dignity. I feel comfortable with The Mews looking after Mam, with a special shout out to senior carers who know my Mam so well. Thank you for your care and empathy.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Kevin C (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both of my parents have lived here for two years and we have found the care to be excellent. The staff are lovely and very attentive. If I was to give some suggestions to improve the home it would be to install foam edging on sharp corners of furniture and dado rails to limit injuries to residents.
Secondly, I would suggest that a member of staff be stationed in the lounge to keep an eye on residents trying to move around.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from J M (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a situation no family wants to find themselves in, but the manager has made it a far more positive experience than we ever expected. From my first visit, it was clear that his approach shapes the care at The Mews. His explanation of the 6 GEMS Approach to Dementia Care showed a real understanding
of the individual behind the condition.


This is my dad's third care home. He has not yet received a formal diagnosis of dementia but experiences significant cognitive difficulties and episodes of delirium. Previous placements resulted in hospital admissions, so our biggest concern as a family was how he would be treated and whether he would be kept safe and cared for with compassion.


What has stood out most is how my dad is supported when he believes he is at work, which happens often. Rather than correcting him, the manager calmly reassures him, again and again, with patience and kindness, while staying grounded in truth. My dad is seen as a person, not a condition.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Natalie F (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing home. Amazing staff. They go above and beyond for my dad and all their residents. I know my dad is in safe hands. He is well looked after to an incredible standard. I can't thank the staff enough for the care they give to my dad.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Alfred S (Husband of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home is very good, I feel my wife is looked after very well. Staff are very good. Friendly and attentive and approachable. Overall very happy with the service provided and feel content leaving my wife in the care of the staff at Mews.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Colin C (Son of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very attentive and caring. My only issues are both relating to safety. 1. Lots of sharp edges on furniture, dado rails etc. which is not ideal from a safety perspective. 2. In my opinion, as long as there are patients in the lounge, there should be a member of staff, as most are unsteady on
their feet and often try to get up of their seat by themselves.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from C M (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff are really good, and approachable. When asking staff for help they are responsive and things are always completed. Very warm welcome from staff and management when visiting. Activities staff are always very welcoming and encourage my dad to participate to stimulate his mind.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from M R (Friend of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Improvements in certain areas could made ie decoration of rooms and home in general as quite outdated, certain aspects of personal care such as hygiene/bathing and toiletting needs could be improved on. At times home can be under staffed for residents needs especially in emergency situations when two
staff on.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you for taking the time to share your feedback. We value your openness, as it helps us reflect, improve and continue meeting the needs of our residents and families. The wellbeing of our residents remains our highest priority, and we are committed to delivering the high standard of care we are known for.
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Review from L D (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon entering the care home to visit my Mother the new manager came out to introduce himself. He proceeded to ask if everything was OK and if there was anything he could help with. This was refreshing as the last few managers at this home have not been approachable at all or pleasant.
Definitely left
a great impression for hopefully how the home shall return to what it used to be "A Gold Standard".
Vickey is also a great asset as she is really good at communicating and helping when required.
The Care girls (long term ones) have always been an asset and take care of the residents. Unfortunately a lot of the girls have left over the past few years and not many are remaining now. I appreciate the ones who are remaining and care for my Mam daily, they are angels.
Hopefully the home can now have a long overdue refurbishment, as now a little dated - although still clean
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from A G (Sister of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My relative is well looked after, well fed and really enjoys the activities that make his life so much more enjoyable.. The staff are always welcoming and the home is always spotlessly clean. My relative is very happy living here.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from L R (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
dad has been in the mews care home for 2weeks when i rang to ask if there was a room vicky and graham were so helpful and when we came to visit were so welcoming. towards dad and the family . the staff are all friendly. and helpful the activitie staff are doing loads to occupy the reaidents
over the christmas period so far so good
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Julie H (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam was a resident at The Mews for 20 months. She was always very well cared for and the staff are all lovely. The home is always very clean and tidy, my mams clothes were always washed and pressed so she always looked smart whenever I visited. Mam enjoyed playing games and doing crafts with the
staff, she also made a couple of friends there. I would definitely recommend The Mews if you are looking for care for a loved one
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from S H (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad has resided at the Mews for just over a year he is settled and happy there. The staff are the biggest asset to the carehome they are friendly and look after my dad's needs very well. Parts of the building could do with maintenance/refreshing but overall we are happy that dad is settled comfortable
and looked after
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Lily H (Sister of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff is abseloutley great have no complaints I can happely say that my brother is safe and well looked after by you staffs. Kitchen abseloutley fabules including all the staff thank you.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from K M (Son of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother was a resident receiving nursing care at The Mews Care Home. Mam required support for the most basic of needs with tasks often needing 2 staff. They were professional and attentive in this throughout. All staff treated Mam with dignity and were welcoming to us as daily visitors, and I felt I
had joined The Mews community myself. Staff in managerial roles kept us very up to date on Mam's situation and any changes in her care regime. The building itself is clean, bright and well-appointed with a pleasant garden area. Finally, Mam said herself many times that she was being well looked after and that she felt comfortable. This was a genuine relief to her family and friends.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Wendy C (Daughter of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved to The Mews in September 2024 as he needed nursing care. Staff have taken excellent care of him and we have been made to feel very welcome at all times.
His care is completely tailored to him and his needs are met above and beyond, they anticipate when he needs anything, Dad is unable to
converse due to his dementia and can be difficult so this makes us confident that he is happy.
He is currently very unwell and staff have kept us fully informed of his wellbeing when we visit. Always offered refreshments during our visits.
The care home is quiet and warm, the atmosphere has certainly helped calm Dad in his worst moments. Thank you so much, you are wonderful.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words. We're honoured to care for your dad and grateful for your trust. We're always here for you and will continue to provide him with the best care possible.
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Review from Nigel R (Brother-in-law of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always pleasant polite knowledgable and helpful. My sister-in-law tells us the same and often tells us how satisfied she is with her room and all the staff she has contact with. My wife and I are very satisfied with our choice of Care Home and in the 18 months our relative has been a resident,
we have had no issues or problems.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your wonderful feedback. We're thrilled to hear that both you and your sister-in-law are so happy with the care and support your relative is receiving. It's great to know that you've had no issues and are satisfied with your choice of Care Home. We truly appreciate your trust in us and are grateful for your kind words.
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Review from Agnes M (Sister of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found everything is lovely, very courteous staff towards all residents, the home itself is very clean and warm, comfortable. My brother is happy with the food and selection here. When walking round the home, I hear the staff being pleasant and helpful towards those that can't get out of the rooms.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you for your kind words. We truly appreciate your feedback and are glad to hear that your brother is happy with the care, food, and support he's receiving.
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Review from Julie C (Daughter of Resident) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent Care Home, Mam is very settled and the care she is receiving is always excellent. She has been in the home since Easter 2024. The staff are really friendly and helpful at all times and nothing is too much trouble for them.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you for your wonderful feedback! Your kind words and compliments mean a lot to us!
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Review from D C (Son-in-law of Resident) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-In-Law has been at the Mews since April 2024 and she is very happy. The care is excellent and the staff are very good, they always have time for the residents and take excellent care of her. Overall, the family are very happy with her care.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you for your wonderful feedback! Your kind words and compliments mean a lot to us!
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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for The Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.583 for The Mews Care Home is calculated as follows: ( (183 Excellents x 5) + (77 Goods x 4) + (13 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 276 Ratings = 4.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mews Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 05 Jan 2026

Can be nursing or residential beds and also dementia

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Awards / Recognitions (23)

Meet the Team (1)

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Graham Coulton

Job Title: Home Manager Joined: 2025

Graham is a passionate and dedicated Care Home Manager, committed to delivering outstanding, person-centred care. Through strong, values-led leadership, she creates a safe, supportive, and enriching environment where residents feel safe and respected and where teams are encouraged to grow, thrive, and deliver their very best in care. Graham leads with integrity, compassion, and high standards, ensuring the home is a place where people are truly cared for and supported to live well.

Frequently Asked Questions about The Mews Care Home

What types of Care is The Mews Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Mews Care Home have?

There are 47 Single Rooms.

What are the Facilities & Services at The Mews Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Mews Care Home to the centre of Houghton le Spring?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mews Care Home to verify any information. View our terms and conditions. The Mews Care Home has an Enhanced Service - more info.