The Mews Care Home

My Mam has been living at The Mews since 8th June and she settled quickly thanks to the care and dedication of staff. She is the happiest I have seen her since being in care from May 2025. Staff always take the time to talk to her and they know her likes, dislikes and her background in depth. She has formed a great bond with staff and they are very understanding, compassionate and thoughtful. The food is fantastic and Mam is eating food that she has never had before and really enjoying it. Management are very experienced and quickly reply to any queries. I no longer have to worry about my Mam as I know she is safe and very well looked after. A big thank you to all staff.

My mam has been here since September 2019 and is definitely one of The Mews family. Her carers are always smiling, engaging and treat Mam with dignity. I feel comfortable with The Mews looking after Mam, with a special shout out to senior carers who know my Mam so well. Thank you for your care and empathy.

Both of my parents have lived here for two years and we have found the care to be excellent. The staff are lovely and very attentive. If I was to give some suggestions to improve the home it would be to install foam edging on sharp corners of furniture and dado rails to limit injuries to residents. Secondly, I would suggest that a member of staff be stationed in the lounge to keep an eye on residents trying to move around.

This is a situation no family wants to find themselves in, but the manager has made it a far more positive experience than we ever expected. From my first visit, it was clear that his approach shapes the care at The Mews. His explanation of the 6 GEMS Approach to Dementia Care showed a real understanding of the individual behind the condition.

This is my dad's third care home. He has not yet received a formal diagnosis of dementia but experiences significant cognitive difficulties and episodes of delirium. Previous placements resulted in hospital admissions, so our biggest concern as a family was how he would be treated and whether he would be kept safe and cared for with compassion.

What has stood out most is how my dad is supported when he believes he is at work, which happens often. Rather than correcting him, the manager calmly reassures him, again and again, with patience and kindness, while staying grounded in truth. My dad is seen as a person, not a condition.

Amazing home. Amazing staff. They go above and beyond for my dad and all their residents. I know my dad is in safe hands. He is well looked after to an incredible standard. I can't thank the staff enough for the care they give to my dad.

Care home is very good, I feel my wife is looked after very well. Staff are very good. Friendly and attentive and approachable. Overall very happy with the service provided and feel content leaving my wife in the care of the staff at Mews.

Staff are very attentive and caring. My only issues are both relating to safety. 1. Lots of sharp edges on furniture, dado rails etc. which is not ideal from a safety perspective. 2. In my opinion, as long as there are patients in the lounge, there should be a member of staff, as most are unsteady on their feet and often try to get up of their seat by themselves.

Care staff are really good, and approachable. When asking staff for help they are responsive and things are always completed. Very warm welcome from staff and management when visiting. Activities staff are always very welcoming and encourage my dad to participate to stimulate his mind.

Improvements in certain areas could made ie decoration of rooms and home in general as quite outdated, certain aspects of personal care such as hygiene/bathing and toiletting needs could be improved on. At times home can be under staffed for residents needs especially in emergency situations when two staff on.

Hopefully the home can now have a long overdue refurbishment, as now a little dated - although still clean

My relative is well looked after, well fed and really enjoys the activities that make his life so much more enjoyable.. The staff are always welcoming and the home is always spotlessly clean. My relative is very happy living here.

dad has been in the mews care home for 2weeks when i rang to ask if there was a room vicky and graham were so helpful and when we came to visit were so welcoming. towards dad and the family . the staff are all friendly. and helpful the activitie staff are doing loads to occupy the reaidents over the christmas period so far so good

My Mam was a resident at The Mews for 20 months. She was always very well cared for and the staff are all lovely. The home is always very clean and tidy, my mams clothes were always washed and pressed so she always looked smart whenever I visited. Mam enjoyed playing games and doing crafts with the staff, she also made a couple of friends there. I would definitely recommend The Mews if you are looking for care for a loved one

My Dad has resided at the Mews for just over a year he is settled and happy there. The staff are the biggest asset to the carehome they are friendly and look after my dad's needs very well. Parts of the building could do with maintenance/refreshing but overall we are happy that dad is settled comfortable and looked after

Staff is abseloutley great have no complaints I can happely say that my brother is safe and well looked after by you staffs. Kitchen abseloutley fabules including all the staff thank you.

Mother was a resident receiving nursing care at The Mews Care Home. Mam required support for the most basic of needs with tasks often needing 2 staff. They were professional and attentive in this throughout. All staff treated Mam with dignity and were welcoming to us as daily visitors, and I felt I had joined The Mews community myself. Staff in managerial roles kept us very up to date on Mam's situation and any changes in her care regime. The building itself is clean, bright and well-appointed with a pleasant garden area. Finally, Mam said herself many times that she was being well looked after and that she felt comfortable. This was a genuine relief to her family and friends.

The care home is quiet and warm, the atmosphere has certainly helped calm Dad in his worst moments. Thank you so much, you are wonderful.

Staff are always pleasant polite knowledgable and helpful. My sister-in-law tells us the same and often tells us how satisfied she is with her room and all the staff she has contact with. My wife and I are very satisfied with our choice of Care Home and in the 18 months our relative has been a resident, we have had no issues or problems.

I have found everything is lovely, very courteous staff towards all residents, the home itself is very clean and warm, comfortable. My brother is happy with the food and selection here. When walking round the home, I hear the staff being pleasant and helpful towards those that can't get out of the rooms.

Excellent Care Home, Mam is very settled and the care she is receiving is always excellent. She has been in the home since Easter 2024. The staff are really friendly and helpful at all times and nothing is too much trouble for them.