The Mews Care Home

Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW
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9.6 45 Reviews
  • The Mews Care Home, Houghton le Spring
Situated in a quiet residential area of Houghton-le-Spring, The Mews Care Home provides residential and nursing care in a home from home setting.

The home is equipped with a range of facilities to offer residents an engaging and happy lifestyle. From the bar and lounge area and the on-site hair salon to the regular activities and events arranged by the team, the team strive to create an active and positive environment.

Experienced and compassionate, the team pride themselves on delivering bespoke care and support to each individual resident. They spend time getting to know them and finding out more about who they are and their interests. This allows them to create an environment where residents feel included and respected, whilst also ensuring each person receives care that is suited to them and their preferences.

If you'd like to find out more, please get in touch with the team. They're always happy to answer questions and show visitors around the home.
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Care Provided by The Mews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1075
  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Care: from £1329
  • Self-Funded Nursing Dementia Care: from £1354
  • RESPITE Self-Funded Residential Care: from £1075
  • RESPITE Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Nursing Care: from £1329
  • RESPITE Self-Funded Nursing Dementia Care: from £1354

Depending on initial assessment.

These prices are only a guideline, please contact The Mews Care Home to find out the exact price for your requirements.

Contact The Mews Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Mews Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Graham Coulton (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Parking

  • Ample parking to the side of the building

The Mews Care Home Reviews (45)

9.6

The Mews Care Home has a Review Score of 9.6 (9.583) out of 10, based on 24 reviews in the last 2 years.
Over all time The Mews Care Home has 45 reviews.

Overall Experience
  • 29
  • 15
  • 1
  • 0
  • 0
Date Published
  • 45
  • 15
  • 20
  • 24
  • 21
Reviewer Connection to The Mews Care Home
  • 22
  • 6
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from Angela F (Daughter of Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had to go into care urgently and this concerned me as I have had dealings with other care homes in the past. If only they were all ran in the way that The Mews is and were blessed with the exceptionally kind and caring staff.


My mother's care was second to none, nothing was a bother no

problem was insurmountable. She was always spoken to and handled as if a friend.


The nurses gave the very best of care and reassured and kept family members informed and included.


All family members were welcomed to visit at any time of day or night. We were supplied with tea, coffee, sandwiches and the best cream scones ever. The staff checked on us to make sure we were as comfortable as possible without being intrusive.


A very difficult time was made so much easier to deal with for all involved.


Harty thanks are sent to all.

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Review from Nicky (Sister of Resident) published on 22 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in The Mews for about six weeks now and the care she has received has been excellent. The staff are friendly and approachable and always keep us up to date on my sisters progress. My sister is happy and settled and we as a family know she is receiving the care she needs now.
I would
highly recommend The Mews for a friend or family member. Keep up the good work and thank you for everything you do.
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Review from Caroline M (Daughter of Resident) published on 26 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been in the home for a couple of weeks but I have to say that the standard of care there is excellent. The staff are friendly and they always put you at ease. Nothing is too much trouble for them. I wasn't sure how my mum would cope about not being in her own home but she seems to have
settled in just great. The staff are always keen to help her as and when she needs it. I would definitely recommend this care home to anyone who is looking for a high standard of care for their relative.
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Review from D D (Son of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Mews is providing a first class care service to my mother from caring and attentive staff. The facilities are very good, providing a varied food menu and a range of activities. Medical and care staff are friendly and provide good care. Admin staff are also efficient and respond to discussion/problems
10/10 - worthy of such a score.
Reply from Sandra Carr, Head of Operations at The Mews Care HomeThank you for taking the time to leave such positive feedback this will be shared with the team at The Mews.
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Review from Edna H (Wife of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only say that my husband in The Mews care home is very well looked after. Every one of the staff are lovely with him and also myself when I go to see him. He is treated with dignity and respect as I have noticed every other resident is. I can only say how much I appreciate all the staff who look
after him.
Reply from Sandra Carr, Head of Operations at The Mews Care HomeMany thanks for taking the time to complete such positive feedback, this will be shared with the team at The Mews.
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  • Treated with Dignity
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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for The Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.583 for The Mews Care Home is calculated as follows: ( (183 Excellents x 5) + (77 Goods x 4) + (13 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 276 Ratings = 4.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mews Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 05 Jan 2026

Can be nursing or residential beds and also dementia

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Awards / Recognitions (23)

Meet the Team (1)

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Graham Coulton

Job Title: Home Manager Joined: 2025

Graham is a passionate and dedicated Care Home Manager, committed to delivering outstanding, person-centred care. Through strong, values-led leadership, she creates a safe, supportive, and enriching environment where residents feel safe and respected and where teams are encouraged to grow, thrive, and deliver their very best in care. Graham leads with integrity, compassion, and high standards, ensuring the home is a place where people are truly cared for and supported to live well.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mews Care Home to verify any information. View our terms and conditions. The Mews Care Home has an Enhanced Service - more info.