The Mews Care Home

Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW
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9.6 45 Reviews
  • The Mews Care Home, Houghton le Spring
Situated in a quiet residential area of Houghton-le-Spring, The Mews Care Home provides residential and nursing care in a home from home setting.

The home is equipped with a range of facilities to offer residents an engaging and happy lifestyle. From the bar and lounge area and the on-site hair salon to the regular activities and events arranged by the team, the team strive to create an active and positive environment.

Experienced and compassionate, the team pride themselves on delivering bespoke care and support to each individual resident. They spend time getting to know them and finding out more about who they are and their interests. This allows them to create an environment where residents feel included and respected, whilst also ensuring each person receives care that is suited to them and their preferences.

If you'd like to find out more, please get in touch with the team. They're always happy to answer questions and show visitors around the home.
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Care Provided by The Mews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1075
  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Care: from £1329
  • Self-Funded Nursing Dementia Care: from £1354
  • RESPITE Self-Funded Residential Care: from £1075
  • RESPITE Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Nursing Care: from £1329
  • RESPITE Self-Funded Nursing Dementia Care: from £1354

Depending on initial assessment.

These prices are only a guideline, please contact The Mews Care Home to find out the exact price for your requirements.

Contact The Mews Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Mews Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Graham Coulton (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Parking

  • Ample parking to the side of the building

The Mews Care Home Reviews (45)

9.6

The Mews Care Home has a Review Score of 9.6 (9.583) out of 10, based on 24 reviews in the last 2 years.
Over all time The Mews Care Home has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Mews Care Home
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Review from Carol A (Wife of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Some of the experience I have had is some good days and also some bad days, when my husband was in hospital I was glad that he was coming back to the home because he was getting well looked after, some things I have seen have not been up to my standards.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you for your honest review. We're glad to hear that your husband received good care during his time with us, and we truly appreciate your input as it helps us continue to improve. Your trust and support mean a lot to us.
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Review from Alan C (Husband of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have had no bad experience with the care, it has been up to standard. Communal areas need a new upgrade, needs decorating, garden has been neglected, need an activities person for the residents to do more things.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you for your valuable review. We're glad to hear that your experience with the care has met your expectations. We truly appreciate your suggestions regarding the communal areas, garden, and activities, and we strive to deliver excellence by continuously improving these aspects to better serve our residents.
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Review from Sarah T (Daughter of Resident) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home. My dad has been here a few months now and all the staff are very caring and have plenty of time for my dad which he needs. Nothing is a problem, they always have a smile on their faces. The food is to a very high standard, my dad had gained weight which he needed. A very friendly
care home. Best decision I made. The place is always very clean. Thank you everyone for all your hard work.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your wonderful feedback. We're thrilled to hear that your father is receiving such great care and that the staff are always attentive and friendly. It's fantastic to know that the food and overall environment have contributed to his well-being. We truly appreciate your trust in us and are grateful for your kind words about our hard work.
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Review from A W (Niece of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Choose this home after looking at many in the area, had my aunty in for 10 weeks, now she's getting great care. Excellent good, settled in lovely, great with my uncle and me who visit twice a day, every day. Thank you.
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Review from Julie L (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother spent just over 3 weeks in respite care and we were very pleased with the care and compassion shown to both her and the other residents. Nothing was too much trouble, the standard of cleanliness was excellent and the staff was kind, caring and patient under sometimes very challenging circumstances.
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Review from Tom D (Son of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 6 Weeks in The Mews Care Home.
Our family had no previous experience of using Care Home services and we were apprehensive when my mother was discharged from hospital and admitted to an assessment bed in The Mews.
We had no reason to be concerned. From the moment my mother was admitted
the staff were attentive, caring and professional. All aspects of my mother’s care and welfare were taken care of with tenderness and understanding.
The quality of care from the nursing, care and facilities teams was exceptional. Catering was first class.
Our family are immensely appreciative of the care provided by every member of The Mews Care Home team.
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Review from Jean M (Resident) assisted by family/friend published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would not like to be anywhere else. My experience has been excellent. The staff are kind and helpful.
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Review from D A (Daughter of Resident) published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The lack of trained staff at the moment is concerning, it seems to be new faces every time. Some cannot speak English, which makes it difficult for them to care for residents. Those that do know them on a personal level are great, go the extra mile like sharing takeaways and making sure they get involved
in activities. All too often their residents do not get their time-sensitive medication when they should. The lack of communication is appalling and was throughout Covid-19, meaning not speaking to loved ones or having any updates in a year.
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Review from Alex G (Granddaughter of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always lovely and I feel genuinely safe in the knowledge they care about my grandad and do the best they can for him. They always make a fuss of him and I'm glad he has them to look after him.
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Review from Ronnie W (Brother of Resident) published on 9 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother was well looked after in all aspects of the home.
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Review from D S (Daughter of Resident) published on 8 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy here and even her visitors comment on this. She likes her room and is proud to show it off. All of her needs are met and any problems have been quickly resolved.
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Review from C H (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and helpful.
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Review from Shane G (Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my 80 years, I have never been in a home until the last couple of weeks and my experience has been good so far. I would recommend the home if I need to.
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Review from M C (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is shown respect, dignity and a great deal of care. I can't fault the staff, food or quality of the care home. It really does have the feel of home.
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Review from Deborah D (Daughter of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can not thank you all enough for the care you gave to our Mam, in the last week of her life at The Mews. Everyone made her feel so at home and still managed to give her lots of laughs at this difficult time. There were lots of family visiting and we were equally well looked after with cups of tea
etc. We never felt in the way regardless of what time we were visiting, day or night. Nothing was too much. It's a very difficult job you do, but it's so very valuable and much appreciated. Thank you again.
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Review from D W (Daughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very helpful, kind and caring setting which supported my mother through a difficult assessment time.
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Review from Mark T (Son of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mews has been amazing for my mam. The staff are all wonderful, friendly, and so caring. I have sung the praises of this fab care home to everyone. Five-star.
Reply from Sandra Carr, Operations Director at The Mews Care HomeMany thanks for taking the time to complete the questionnaire; it is most appreciated.
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Review from Carol C (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness my mother received from all staff was superb. Not only to her but to us as her family. We could not have asked for more. They made her final days comfortable and loving. A massive thank you to you all.
Reply from Sandra Carr, Operations Director at The Mews Care HomeThank you for taking the time to complete the feedback card.
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Review from C P (Daughter of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, nursing carers, cleaners, laundry, maintenance, admin and catering. High standards of cleanliness. All staff approachable and helpful.
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Review from Allan C (Husband of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited five different care homes before visiting The Mews. It was immediately apparent that The Mews met all our requirements for the care of my wife who was suffering with Alzheimers/dementia. The care she received was beyond my expectations. All the staff, managers, admin, careworkers, kitchen,
cleaners and activities were all well trained and caring. They are all second to none.
Reply from Sandra Carr, Operations Director at The Mews Care HomeDear Allan, Thank you for taking the time to give such positive feedback. It is good to hear the positives about our services.
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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for The Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.583 for The Mews Care Home is calculated as follows: ( (183 Excellents x 5) + (77 Goods x 4) + (13 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 276 Ratings = 4.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Mews Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (23)

Meet the Team (1)

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Graham Coulton

Job Title: Home Manager Joined: 2025

Graham is a passionate and dedicated Care Home Manager, committed to delivering outstanding, person-centred care. Through strong, values-led leadership, she creates a safe, supportive, and enriching environment where residents feel safe and respected and where teams are encouraged to grow, thrive, and deliver their very best in care. Graham leads with integrity, compassion, and high standards, ensuring the home is a place where people are truly cared for and supported to live well.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mews Care Home to verify any information. View our terms and conditions. The Mews Care Home has an Enhanced Service - more info.