Submit a Review for Barchester Briardene Care Home
West Avenue, Billingham, TS23 1DA
View Full Details of Barchester Briardene Care HomeLatest Reviews for Barchester Briardene Care Home
10 September 2025
My husband receives the highest standard of care on a daily basis and has done for the past 4 years plus. His health has been in a slow decline during that time but I know his life has been greatly extended through the care he has received. Through frailty, he is mostly in bed but he is never just left alone in his room for long periods. There is continual checks and interaction. On his good days, there are periods of wheelchair visits to the lounge and dining room for further stimulation. Though there are professional Mental Health Nurses on site, the Community Health Nurse is on call should there be any concerns that requires further medical attention. Cleanliness is at a very high standard; first class, award winning catering; wellness and music therapy; hairdresser; a great activities co-ordinator; in-house laundry that works tirelessly; two maintenance men that stops at nothing; Management that runs a well-oiled home. Home is the key word as it's the next best thing. Thank you!
20 August 2025
Thank you to all the staff here for the support and care given to my wife, and the dedication and compassion they have to everyone. On every visit I'm made welcome and kept informed on her progress. It is reassuring for me to know she is in the care of such professional people. Thank you.
19 August 2025
My husband's is cared for by the amazing staff at Briardene. From the management, nurses, admin, support workers, housekeepers, chefs and of course the handymen all are brilliant cheerful and kind and so hardworking. The support I get is outstanding from everyone. He always looks smart and his room is immaculate. As he can't be at home its the only place I would want him to be Huge thanks everyone.
11 August 2025
My father is currently residing in Briardene Care Home and the care that he is receiving is 5 star. Every staff member is amazing. They truly care about the residents and have taken the time to get to know our dad. For example, they asked us about his interests when he moved there (he loves gardening) and they took him to a garden centre to buy plants to make a hanging basket with him. This is one example of many! Dad goes out on trips for fish and chips (his favourite), there is an activities co-ordinator who involves dad in a number of exciting and stimulating activities. Nothing is too much trouble for the staff. They are warm, friendly and extremely welcoming to all of our family. Refreshments are offered every time we visit. At Briardene, the hygiene levels are outstanding. Dad's room is always clean, warm and cosy. Dad's personal hygiene standards are kept high, too. We cannot speak highly enough of staff. We feel extremely lucky that dad gets to experience their care. Thankyou
16 June 2025
Mum was here for a few years and was settled here. The care she received whilst she was there was fantastic. They knew her and her needs, they knew her history. They listened to her. They took her out when able. They involved her with activities. Great communication with family. Food excellent. Care in her last few days amazing, especially care and compassion to the family. All staff lovely. Can't fault.
15 May 2025
The care given to my mother over the last 12 months has been excellent. The staff from the carers through to the management team have shown that they all care for the residents and it is not just a job to them.
10 April 2025
Briardene Care Home has exceptional staff who genuinely care for the residents (whom they regard as family) & who offer kindness, practicality, lightheartedness & dignity to our loved ones. During visits (& calls) we are always greeted warmly by staff & offered a drink. Communication from the management & back office team is always polite, empathetic, professional, respectful & caring. Our Mum is listened to, respected, loved & valued, personal hygiene standards are kept high & her room is always warm, clean & tidy. Staff make a big effort to celebrate key events like Birthday's, Mother's Day, Easter, Christmas etc & there are visits from musicians, hand & foot care therapists, a hairdresser etc. An activities co-ordinator works very hard to both stimulate & calm each resident according to their personal needs and attentiveness to residents is noted. Thank you to everyone at Briardene for helping to bring much needed peace of mind to our family & for all you do for our Mum.
31 January 2025
Since my wife transferred to Briardene Care Home, I have noted weekly the higher standards of personal care that she has been receiving from the attentive care staff of all grades, races and religions. Her bedroom is always clean and tidy and appears warm and comfortable. I am personally greeted affectionately on every visit.
18 December 2024
I have made many visits to see my friend since he came to Barchester Briardene Care Home over two years ago. During this time, the staff have always been caring, compassionate and friendly towards him over this period. They always appear 'for' the residents, irrespective of their circumstances or degree of incapacity. They always appear self-motivated and positive. They are always very patient with the patients! Working relationships between the staff appear to be excellent too. They are always very friendly and helpful when I speak to them and I really appreciate the cups of tea they make for me. The facilities are very good and well-maintained to a high standard. Staff always appear busy and this includes caretaking staff who are often seen on my visits. If I ever succumb to the ailments suffered by the residents at Briardene, I hope that they will find a place for me. Thank you all for doing such a first-class job for my friend.
13 December 2024
I am constantly impressed with the high level of care given to my mother. The staff make Barchester Briardene Care Home what it is. They are always attentive to the residents and friendly to their relatives and friends. The staff genuinely care about each resident, loving but business-like when necessary. Thank you Briardene for looking after my mother with such understanding.
25 November 2024
I can easily say I am so grateful to Barchester Briardene Care Home and their wonderful staff for taking care of my mother. I stay 6 hours away so can't get to see her as often as I would like but I know she has the best care she can be getting, as she tells me how wonderful the place is every time we go. The staff are incredible and so good to them.
18 November 2024
Just got back from holiday, went to visit my dad, he looks amazing and is very happy in this care home. Dad has been a resident for almost 2 years at Briardene and before this I could never have gone on holiday and relaxed without worrying the whole time. Thank you to all the staff at Briardene from the management to the care givers and supporting staff.
31 October 2024
I recently visited my mum. She has been at the home for a few months now and she has settled in very well. My mum suffers from high anxiety and has many challenging issues linked with the awful disease Alzheimer's which is why she was recommended to be a resident. I was blown away with the care Mum and the other residents received on my visit. The staff interacted with her and the others and you could sense a general feeling of calm and that in itself must be difficult to achieve. Mum was clean and dressed well and she looked healthy. She always took pride in her appearance and the staff have recognised this and helped her in every way for which the family are very grateful. On my visit, a singer sang songs from the 50s and 60s, all of the residents, including my mum, really enjoyed it, some of them had a dance and many sang along. It's really nice to know that they have these types of activities. I would like to thank the management and the staff for the fabulous work they are doing.
23 October 2024
Since my mam has been at the home she has been looked after really well. She can be very challenging but the staff are always professional & try to meet her needs to the best of their abilities. Mam has had a couple of incidents which I have been informed of and I have had chance to discuss with the staff & management. This is the third home mam has been in and this is the best by far. Thank you all for taking care of my mam.
03 October 2024
My mum has been a resident at Barchester Briardene Care Home since May and it has been the best thing for her. Mum has Alzheimer's with challenging behaviour, the carers at the home are fantastic and her care has been very good! The activities are very good and Mum has found on a daily basis. Mum always looks tidy and clean too. Communication with the home is always very easy and friendly.
27 September 2024
This is my dad's fourth care home. His dementia got really bad this year. What can I say about Barchester Briardene Care Home? Unbelievable. Nothing is too much trouble. Staff are all so caring, they love my dad. From the management to the carers and the cleaning staff, amazing. Thank you all.
05 July 2024
My dad moved to Barchester Briardene Care Home from almost two months in hospital and following one and a half years at a care home. We were initially sad that his previous care home could no longer meet his needs; however, we knew from our initial meeting with Briardene management that Briardene was the best place for him to receive care. All of the staff at Briardene show real understanding of his dementia and complex needs and are always respectful of his personality and individual preferences. He has been at Briardene for about eight months now and we are 100% confident in the care he continues to receive.
07 June 2024
My husband has been cared for at Barchester Briardene Care Home for the last three years, sadly passed away on March 10th. He was in the most wonderful place, I always felt it was a place for both of us. It was my second family, nothing was too much trouble for them. Such loving, caring, warm people with hearts of gold. They all treated my husband with respect and we've seen how attached they get to residents. Thank you all from the bottom of my heart. Miss you all so much.
07 June 2024
My stepdad has been well looked after. Staff are very caring with my stepdad and me and my mam. They make us feel part of the family, always welcome us and the care provided is 100%. Staff are lovely and brilliant with Stepdad, even when he gets agitated, they always have a smile on their faces and genuinely care. Food is lovely, room is always clean and cosy.
17 May 2024
My father was a resident at this care home for nearly two years however he recently passed away on the 26th April 2024. During his time at Briardene Dad received exceptional care from what I can only describe as a totally dedicated and totally professional team. The care provided didn't just stop at Dad; it was extended to the whole family every time we visited - in fact it's fair to say that the team at Briardene felt like an extension of our own family. Dementia is a cruel disease and it is heartbreaking to watch it slowly but surely destroying a person however simple things like Dad always having clean clothes, having a regular haircut, having a daily shave, eating excellent food and living in a clean environment make it all the more bearable - thank you team Briardene for everything thing that each of you did for Dad. We celebrated Dad's life last week and it meant so much to us that many of the team from Briardene came along to the Crematorium to wish him farewell!
Latest Reviews for Barchester Briardene Care Home
10 September 2025
My husband receives the highest standard of care on a daily basis and has done for the past 4 years plus. His health has been in a slow decline during that time but I know his life has been greatly extended through the care he has received. Through frailty, he is mostly in bed but he is never just left alone in his room for long periods. There is continual checks and interaction. On his good days, there are periods of wheelchair visits to the lounge and dining room for further stimulation. Though there are professional Mental Health Nurses on site, the Community Health Nurse is on call should there be any concerns that requires further medical attention. Cleanliness is at a very high standard; first class, award winning catering; wellness and music therapy; hairdresser; a great activities co-ordinator; in-house laundry that works tirelessly; two maintenance men that stops at nothing; Management that runs a well-oiled home. Home is the key word as it's the next best thing. Thank you!
20 August 2025
Thank you to all the staff here for the support and care given to my wife, and the dedication and compassion they have to everyone. On every visit I'm made welcome and kept informed on her progress. It is reassuring for me to know she is in the care of such professional people. Thank you.
19 August 2025
My husband's is cared for by the amazing staff at Briardene. From the management, nurses, admin, support workers, housekeepers, chefs and of course the handymen all are brilliant cheerful and kind and so hardworking. The support I get is outstanding from everyone. He always looks smart and his room is immaculate. As he can't be at home its the only place I would want him to be Huge thanks everyone.
11 August 2025
My father is currently residing in Briardene Care Home and the care that he is receiving is 5 star. Every staff member is amazing. They truly care about the residents and have taken the time to get to know our dad. For example, they asked us about his interests when he moved there (he loves gardening) and they took him to a garden centre to buy plants to make a hanging basket with him. This is one example of many! Dad goes out on trips for fish and chips (his favourite), there is an activities co-ordinator who involves dad in a number of exciting and stimulating activities. Nothing is too much trouble for the staff. They are warm, friendly and extremely welcoming to all of our family. Refreshments are offered every time we visit. At Briardene, the hygiene levels are outstanding. Dad's room is always clean, warm and cosy. Dad's personal hygiene standards are kept high, too. We cannot speak highly enough of staff. We feel extremely lucky that dad gets to experience their care. Thankyou
16 June 2025
Mum was here for a few years and was settled here. The care she received whilst she was there was fantastic. They knew her and her needs, they knew her history. They listened to her. They took her out when able. They involved her with activities. Great communication with family. Food excellent. Care in her last few days amazing, especially care and compassion to the family. All staff lovely. Can't fault.
15 May 2025
The care given to my mother over the last 12 months has been excellent. The staff from the carers through to the management team have shown that they all care for the residents and it is not just a job to them.
10 April 2025
Briardene Care Home has exceptional staff who genuinely care for the residents (whom they regard as family) & who offer kindness, practicality, lightheartedness & dignity to our loved ones. During visits (& calls) we are always greeted warmly by staff & offered a drink. Communication from the management & back office team is always polite, empathetic, professional, respectful & caring. Our Mum is listened to, respected, loved & valued, personal hygiene standards are kept high & her room is always warm, clean & tidy. Staff make a big effort to celebrate key events like Birthday's, Mother's Day, Easter, Christmas etc & there are visits from musicians, hand & foot care therapists, a hairdresser etc. An activities co-ordinator works very hard to both stimulate & calm each resident according to their personal needs and attentiveness to residents is noted. Thank you to everyone at Briardene for helping to bring much needed peace of mind to our family & for all you do for our Mum.
31 January 2025
Since my wife transferred to Briardene Care Home, I have noted weekly the higher standards of personal care that she has been receiving from the attentive care staff of all grades, races and religions. Her bedroom is always clean and tidy and appears warm and comfortable. I am personally greeted affectionately on every visit.
18 December 2024
I have made many visits to see my friend since he came to Barchester Briardene Care Home over two years ago. During this time, the staff have always been caring, compassionate and friendly towards him over this period. They always appear 'for' the residents, irrespective of their circumstances or degree of incapacity. They always appear self-motivated and positive. They are always very patient with the patients! Working relationships between the staff appear to be excellent too. They are always very friendly and helpful when I speak to them and I really appreciate the cups of tea they make for me. The facilities are very good and well-maintained to a high standard. Staff always appear busy and this includes caretaking staff who are often seen on my visits. If I ever succumb to the ailments suffered by the residents at Briardene, I hope that they will find a place for me. Thank you all for doing such a first-class job for my friend.
13 December 2024
I am constantly impressed with the high level of care given to my mother. The staff make Barchester Briardene Care Home what it is. They are always attentive to the residents and friendly to their relatives and friends. The staff genuinely care about each resident, loving but business-like when necessary. Thank you Briardene for looking after my mother with such understanding.
25 November 2024
I can easily say I am so grateful to Barchester Briardene Care Home and their wonderful staff for taking care of my mother. I stay 6 hours away so can't get to see her as often as I would like but I know she has the best care she can be getting, as she tells me how wonderful the place is every time we go. The staff are incredible and so good to them.
18 November 2024
Just got back from holiday, went to visit my dad, he looks amazing and is very happy in this care home. Dad has been a resident for almost 2 years at Briardene and before this I could never have gone on holiday and relaxed without worrying the whole time. Thank you to all the staff at Briardene from the management to the care givers and supporting staff.
31 October 2024
I recently visited my mum. She has been at the home for a few months now and she has settled in very well. My mum suffers from high anxiety and has many challenging issues linked with the awful disease Alzheimer's which is why she was recommended to be a resident. I was blown away with the care Mum and the other residents received on my visit. The staff interacted with her and the others and you could sense a general feeling of calm and that in itself must be difficult to achieve. Mum was clean and dressed well and she looked healthy. She always took pride in her appearance and the staff have recognised this and helped her in every way for which the family are very grateful. On my visit, a singer sang songs from the 50s and 60s, all of the residents, including my mum, really enjoyed it, some of them had a dance and many sang along. It's really nice to know that they have these types of activities. I would like to thank the management and the staff for the fabulous work they are doing.
23 October 2024
Since my mam has been at the home she has been looked after really well. She can be very challenging but the staff are always professional & try to meet her needs to the best of their abilities. Mam has had a couple of incidents which I have been informed of and I have had chance to discuss with the staff & management. This is the third home mam has been in and this is the best by far. Thank you all for taking care of my mam.
03 October 2024
My mum has been a resident at Barchester Briardene Care Home since May and it has been the best thing for her. Mum has Alzheimer's with challenging behaviour, the carers at the home are fantastic and her care has been very good! The activities are very good and Mum has found on a daily basis. Mum always looks tidy and clean too. Communication with the home is always very easy and friendly.
27 September 2024
This is my dad's fourth care home. His dementia got really bad this year. What can I say about Barchester Briardene Care Home? Unbelievable. Nothing is too much trouble. Staff are all so caring, they love my dad. From the management to the carers and the cleaning staff, amazing. Thank you all.
05 July 2024
My dad moved to Barchester Briardene Care Home from almost two months in hospital and following one and a half years at a care home. We were initially sad that his previous care home could no longer meet his needs; however, we knew from our initial meeting with Briardene management that Briardene was the best place for him to receive care. All of the staff at Briardene show real understanding of his dementia and complex needs and are always respectful of his personality and individual preferences. He has been at Briardene for about eight months now and we are 100% confident in the care he continues to receive.
07 June 2024
My husband has been cared for at Barchester Briardene Care Home for the last three years, sadly passed away on March 10th. He was in the most wonderful place, I always felt it was a place for both of us. It was my second family, nothing was too much trouble for them. Such loving, caring, warm people with hearts of gold. They all treated my husband with respect and we've seen how attached they get to residents. Thank you all from the bottom of my heart. Miss you all so much.
07 June 2024
My stepdad has been well looked after. Staff are very caring with my stepdad and me and my mam. They make us feel part of the family, always welcome us and the care provided is 100%. Staff are lovely and brilliant with Stepdad, even when he gets agitated, they always have a smile on their faces and genuinely care. Food is lovely, room is always clean and cosy.
17 May 2024
My father was a resident at this care home for nearly two years however he recently passed away on the 26th April 2024. During his time at Briardene Dad received exceptional care from what I can only describe as a totally dedicated and totally professional team. The care provided didn't just stop at Dad; it was extended to the whole family every time we visited - in fact it's fair to say that the team at Briardene felt like an extension of our own family. Dementia is a cruel disease and it is heartbreaking to watch it slowly but surely destroying a person however simple things like Dad always having clean clothes, having a regular haircut, having a daily shave, eating excellent food and living in a clean environment make it all the more bearable - thank you team Briardene for everything thing that each of you did for Dad. We celebrated Dad's life last week and it meant so much to us that many of the team from Briardene came along to the Crematorium to wish him farewell!