Barchester Briardene Care Home

West Avenue, Billingham TS23 1DA
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Top 20 carehome certificate
9.9 52 Reviews
  • Barchester Briardene Care Home, Billingham
At Briardene, professionals enhance life quality through a high standard of care and support for people living with dementia and associated challenging behaviours.

The service is provided by a multi-disciplinary team with all care and treatment programmes tailored to assessed needs. Emphasis is focused on enhancing life quality through the maintenance of social functioning and the reduction of challenging behaviour.

A capable and experienced team work hard to deliver true person-centred care, helping to support individual decision making and choice regarding daily life and social activity.

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Care Provided by Barchester Briardene Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Barchester Briardene Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Briardene Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • June Hoggart-MacDonald (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Single Rooms with Ensuite Wet Room (34)

Barchester Briardene Care Home Reviews (52)

9.9

Barchester Briardene Care Home has a Review Score of 9.9 (9.945) out of 10, based on 31 reviews in the last 2 years.
Over all time Barchester Briardene Care Home has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Briardene Care Home
  • 17
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Total of 52, showing 1-20
Review from Maria E (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely first class, my mother is been at Briardene for two years now and as I live 350 miles away it's so good to know she is being looked after and cared for. The staff are amazing and so good to residents. I honestly cannot praise Briardene enough.
Reply from June Hoggart, General Manager at Barchester Briardene Care HomeThank you for a lovely review. Your words mean so much to us and i will ensure to pass them on to all the staff. Your mum is an absolute pleasure to look after.
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Review from L M (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Briardene Care Home is a consistently well managed, well run and friendly Care Home. Communication is open, all staff - both front facing, / back office and inbetween are wonderful - with so many skills between them and with the shared ability of being able to well look after residents with complex
needs.
Staff know well the complexities of each resident, including my Mum, which means they are well versed in spotting behavioural or physical changes. Thus meaning they are able to offer early intervention where necessary.
There are activities organised, there is a wellbeing team and my Mum always looks clean, well groomed and she is encouraged to eat and drink plenty of fluids. Staff have even kindly assisted with calls , especially when I have called from overseas.
If ever there are any qu's or concerns staff / senior staff members are always on hand to advise or inform.
Thank you so much for your ongoing diligence, patience and for all your skilled loving care.
Reply from June Hoggart, General Manager at Barchester Briardene Care HomeThank you for the lovely review. We always appreciate such positive feedback and will ensure to pass on to all the team. It is an absolute pleasure to care for your lovely mum. Thank you again.
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Review from Robert S (Husband of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to all staff at Briardene nursing home for all their hard work and professional care. The support given to my wife in her everyday needs and challenges are excellent. At Briardene staff regularly keep me updated about her health, and ask if I've any concerns or opinions over a wide range
of topics. Thank you again for everything.
Reply from June Hoggart, General Manager at Barchester Briardene Care HomeThank you for this lovely review, we always appreciate your feedback. It is a pleasure to care for your wife and always lovely to see you on your visits. I will pass your comments on to all the staff.
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Review from P R (Son of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very friendly and caring, they work wonders with my father who can be challenging at times they treat him like he was one of there own.They are very friendly and always have a smile to greet you I have nothing but praise for them.
Reply from June Hoggart, General Manager at Barchester Briardene Care HomeThank you for this amazing review. Your views are very important to us and the staff will be thrilled with your comments. I will ensure this is passed on to the staff. Thank you once again.
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Review from Rachael A (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic Care Home! If your loved one is lucky enough to get a place in this care home then you can rest assured they will be well looked after and treated to the best care. My mum has been here for over 7 years and the staff are amazing! The care and love they give to her is above and beyond and this
is also extended to our family. I can't thank them enough for the peace of mind it gives me.
Reply from June Hoggart, General Manager at Barchester Briardene Care HomeThank you so much for this review, it is always humbling to hear from our families about the care your loved one is receiving from the staff at Briardene. I will pass this on to the staff and they will be very happy. Thank you again Rachael.
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Review from Ann S (Daughter-in-law of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise for this care home.
CARE is the right word, everybody at this home care, not just for my mam but for all the family. The support and help they have given the whole family is immense, nothing was ever too much . Sadly my mum passed but even then the staff were still supporting
us and so kind .
Mam was treated like a person. We always knew she was being cared for from the best, with knowledge and understanding of her needs. Based on our experience I would strongly recommend this home to anyone who has loved ones with advanced dementia.
Thank you just doesn't
seem enough but we thank you from the bottom of our hearts
Tony, Ann and family
Reply from Lisa Robb, Home Administrator at Barchester Briardene Care HomeThank you very much for this amazing review and I would like to say from all of the staff that it was an absolute honour to look after Mum and she will be sadly missed.
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Review from Elizabeth E (Wife of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always welcoming, friendly,, helpful and supportive.
Residents are treated by the dedicated staff with exceptional care, respect, dignity and patience.
The welfare and comfort of residents is a priority. Activities are varied and consideration is given to my husband's capabilities and
interests.
Nothing seems to be to much trouble for staff. Any queries or concerns have been answered or acted upon quickly.
I can't thank the staff enough for giving my husband the care I can no longer give him.
Reply from June Hoggart, General Manager at Barchester Briardene Care HomeThank you for your lovely review and taking the time to complete this. We like our families to feedback on their experiences with us, this gives us the opportunity to thank you for your lovely words and I know the staff will be very happy with your comments. So thank you again for taking the time to do a review, we very much appreciate it.
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Review from Lea B (Daughter of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff and management.
Take the time to involve dad and to encourage him to do activities he likes.
He is always well groomed and well looked after and most of all is always happy
Could not ask for more! Well done June and Team
Reply from June HOGGART, General Manager at Barchester Briardene Care HomeThank you very much for the amazing feedback and I am very happy that you feel we are doing a good well with your loved ones care.
I will feed this back to the staff who will be thrilled with your comments.
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Review from John R (Husband of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with everything. My wife has been here since 2018 and I couldn't think of a better place for her to be. She is so well cared for in every aspect. I feel so welcome when I come and visit. It's home from home.
Reply from June Hoggart, General Manager at Barchester Briardene Care HomeThe you so much for your wonderful review. I am sure the staff will be thrilled with your comments.
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Review from A P (Wife of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband receives the highest standard of care on a daily basis and has done for the past 4 years plus. His health has been in a slow decline during that time but I know his life has been greatly extended through the care he has received.
Through frailty, he is mostly in bed but he is never just
left alone in his room for long periods. There is continual checks and interaction. On his good days, there are periods of wheelchair visits to the lounge and dining room for further stimulation.
Though there are professional Mental Health Nurses on site, the Community Health Nurse is on call should there be any concerns that requires further medical attention.
Cleanliness is at a very high standard; first class, award winning catering; wellness and music therapy; hairdresser; a great activities co-ordinator; in-house laundry that works tirelessly; two maintenance men that stops at nothing;
Management that runs a well-oiled home.
Home is the key word as it's
the next best thing. Thank you!
Reply from June Hoggart, General Manager at Barchester Briardene Care HomeThank you for this great review, I will pass your comments on to the staff. I am so pleased that you are happy with the home and staff. Your feedback is very important to us.
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Review from L L (Wife of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband's is cared for by the amazing staff at Briardene. From the management, nurses, admin, support workers, housekeepers, chefs and of course the handymen all are brilliant cheerful and kind and so hardworking. The support I get is outstanding from everyone.
He always looks smart and his room
is immaculate. As he can't be at home its the only place I would want him to be
Huge thanks everyone.
Reply from June Hoggart, General Manager at Barchester Briardene Care HomeThank you very much for this wonderful review, I will pass this on to the staff who I am sure will be very happy.
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Review from Claire B (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently residing in Briardene Care Home and the care that he is receiving is 5 star.
Every staff member is amazing. They truly care about the residents and have taken the time to get to know our dad. For example, they asked us about his interests when he moved there (he loves gardening)
and they took him to a garden centre to buy plants to make a hanging basket with him. This is one example of many! Dad goes out on trips for fish and chips (his favourite), there is an activities co-ordinator who involves dad in a number of exciting and stimulating activities. Nothing is too much trouble for the staff. They are warm, friendly and extremely welcoming to all of our family. Refreshments are offered every time we visit.
At Briardene, the hygiene levels are outstanding. Dad's room is always clean, warm and cosy. Dad's personal hygiene standards are kept high, too.
We cannot speak highly enough of staff. We feel extremely lucky that dad gets to experience their care.
Thankyou
Reply from June Hoggart, General Manager at Barchester Briardene Care HomeThank you very much for this amazing review, the staff are absolutely delighted with your comments and that you feel that your Dad has a whole home approach to his care. He is a very welcome addition to our home and thank you for entrusting his care to us.
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Review from Sarah K (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was here for a few years and was settled here. The care she received whilst she was there was fantastic. They knew her and her needs, they knew her history. They listened to her. They took her out when able. They involved her with activities. Great communication with family. Food excellent. Care
in her last few days amazing, especially care and compassion to the family. All staff lovely. Can't fault.
Reply from June Hoggart, General Manager at Barchester Briardene Care HomeThank you very much for this review, it was an absolute pleasure to look after your mum and she is missed by all of the staff. I will ensure that your review is passed on to the staff.
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Review from Mark S (Son of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother over the last 12 months has been excellent. The staff from the carers through to the management team have shown that they all care for the residents and it is not just a job to them.
Reply from Lisa Robb, Home Administrator at Barchester Briardene Care HomeThank you very much for your kind review. It makes us very proud and humbled when we hear such lovely words coming from a family member. It has been our absolute pleasure to care for your mum. Your comments will be passed to all the staff. Thank you again.
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Review from Sidney G (Husband of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife transferred to Briardene Care Home, I have noted weekly the higher standards of personal care that she has been receiving from the attentive care staff of all grades, races and religions.
Her bedroom is always clean and tidy and appears warm and comfortable.
I am personally greeted affectionately
on every visit.
Reply from Lisa Robb, Home Administrator at Barchester Briardene Care HomeThank you for your lovely words. Your wife is a pleasure to care for and has settled beautifully into our Briardene family. I will be sure to pass on your very kind comments to all the staff.
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Review from John S (Friend of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have made many visits to see my friend since he came to Barchester Briardene Care Home over two years ago. During this time, the staff have always been caring, compassionate and friendly towards him over this period. They always appear 'for' the residents, irrespective of their circumstances or degree
of incapacity. They always appear self-motivated and positive. They are always very patient with the patients! Working relationships between the staff appear to be excellent too. They are always very friendly and helpful when I speak to them and I really appreciate the cups of tea they make for me.
The facilities are very good and well-maintained to a high standard. Staff always appear busy and this includes caretaking staff who are often seen on my visits.
If I ever succumb to the ailments suffered by the residents at Briardene, I hope that they will find a place for me.
Thank you all for doing such a first-class job for my friend.
Reply from Lisa Robb, Home Administrator at Barchester Briardene Care HomeThank you so much for this amazing review, we are so humbled by your response and the way you have spoken about our home and staff. I will inform the staff about your comments and I know they will be thrilled. It has been lovely seeing you visit for these past few years. Thank you again.
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Review from Adrian S (Son of Resident) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am constantly impressed with the high level of care given to my mother. The staff make Barchester Briardene Care Home what it is. They are always attentive to the residents and friendly to their relatives and friends.
The staff genuinely care about each resident, loving but business-like when necessary.
Thank
you Briardene for looking after my mother with such understanding.
Reply from Lisa Robb, Home Administrator at Barchester Briardene Care HomeThank you for your wonderful review, I will ensure to pass on your lovely words to all the staff. Your loved one is an absolute pleasure to care for and part of our Briardene family.
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Review from Elizabeth C (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just got back from holiday, went to visit my dad, he looks amazing and is very happy in this care home. Dad has been a resident for almost 2 years at Briardene and before this I could never have gone on holiday and relaxed without worrying the whole time.
Thank you to all the staff at Briardene from
the management to the care givers and supporting staff.
Reply from June Hoggart, Manager at Barchester Briardene Care HomeThank you very much for such an amazing review, it is an absolute pleasure to look after. The staff will be thrilled with your comments, I will ensure that your comments are passed on to all of the staff.
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Review from Terry K (Son of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited my mum.
She has been at the home for a few months now and she has settled in very well.
My mum suffers from high anxiety and has many challenging issues linked with the awful disease Alzheimer's which is why she was recommended to be a resident.
I was blown away with the care
Mum and the other residents received on my visit.
The staff interacted with her and the others and you could sense a general feeling of calm and that in itself must be difficult to achieve.
Mum was clean and dressed well and she looked healthy. She always took pride in her appearance and the staff have recognised this and helped her in every way for which the family are very grateful.
On my visit, a singer sang songs from the 50s and 60s, all of the residents, including my mum, really enjoyed it, some of them had a dance and many sang along. It's really nice to know that they have these types of activities.
I would like to thank the management and the staff for the fabulous work they are doing.
Reply from June Hoggart, Manager at Barchester Briardene Care HomeThank you so much for this great review and we are so pleased that you are happy with your mum's care. We are grateful for the feedback from our families about their experiences whilst visiting loved ones. I will pass your lovely comments on to the staff and they will be thrilled. Thank you again.
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Review from Tony R (Son of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mam has been at the home she has been looked after really well. She can be very challenging but the staff are always professional & try to meet her needs to the best of their abilities.
Mam has had a couple of incidents which I have been informed of and I have had chance to discuss with the
staff & management. This is the third home mam has been in and this is the best by far.
Thank you all for taking care of my mam.
Reply from Kerry Smith, Deputy Manager/CLN at Barchester Briardene Care HomeThank you for your kind words. It is always nice to hear positive reviews from our families.
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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Barchester Briardene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.945 for Barchester Briardene Care Home is calculated as follows: ( (347 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 366 Ratings = 4.945
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Briardene Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (4)

June

June Hoggart

Job Title: General Manager

Hi, my name is June and I am the General Manager here at the Briardene Suite.

Kerry

Kerry Smith

Job Title: Deputy Manager/Clinical Nurse

Hi, my name is Kerry and I am the Deputy Manager/Clinical Lead at Briardene.

Lisa

Lisa Robb

Job Title: Administrator

Hello, I’m Lisa and I am the Home Administrator here at Briardene. I work closely with the General Manager and the staff, visitors and families with any queries, problems or questions they may have. I assist with the transitioning into the home, whether it be a new resident or staff member and I am always here to help where I can, my door is always open.


I look after the home’s financials such as Budgets and expenditures, Purchase Ordering, Sales Ledger, Management Accounts and Petty Cash.  


I oversee the home's HR processes, recording of staff hours, recruitment and training records.


I joined the team here at Briardene in 2018 and I have never looked back, it is a fabulous place to work where residents and colleagues are now my extended family. I was in the military for a lot of years and coming to work here really helped me settle back into civilian life. I brought with me a vast amount of knowledge and experience in the Administration field as it has been a huge part of my career from leaving school, however, the training I have received working in a Barchester home has really expanded this knowledge.

Claire

Claire Gibson

Job Title: Therapy Coordinator

Claire Gibson, Dip HE BSc (Hons) Psych and Couns is the Therapy Coordinator and the Head of the Therapy Department, the well-being champion for the staff and The Dementia Champion for the residents at Briardene. The Therapy Team Claire leads consists of an Activities Organiser, a Holistic Therapist and a Music Therapist. Claire supports and guides her team to provide meaningful and enriching interventions that have a positive impact on the resident's Biopsychosocial well-being.


Her approach has very many different levels to it from those residents who can complete a task/occupation from start to finish with minimal support to another resident who may be involved in the group for emotional sensory support using feeling, tasting, smelling evoking memories.


Claire’s ethos is everyone still has the ability it’s how we unlock it to its full potential to have a positive impact on their life and their families. The families see the positive changes and often comment that they can’t believe the difference in their loved ones. Claire’s individual personality and professional approach inspire those around her showing how anything is possible in Dementia with the right approach for the individual resident. Claire has achieved many awards recognising her hard work and approach to those living with Complex Dementia care needs, these include 3 divisional awards for activities/therapies and 2 regional awards, 1 for activities and 1 for Customer Care. 

Frequently Asked Questions about Barchester Briardene Care Home

What types of Care is Barchester Briardene Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Briardene Care Home have?

There are 34 Single Rooms.

What are the Facilities & Services at Barchester Briardene Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Briardene Care Home to the centre of Billingham?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

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