Barchester Briardene Care Home

West Avenue, Billingham TS23 1DA
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10 54 Reviews
  • Barchester Briardene Care Home, Billingham
At Briardene, professionals enhance life quality through a high standard of care and support for people living with dementia and associated challenging behaviours.

The service is provided by a multi-disciplinary team with all care and treatment programmes tailored to assessed needs. Emphasis is focused on enhancing life quality through the maintenance of social functioning and the reduction of challenging behaviour.

A capable and experienced team work hard to deliver true person-centred care, helping to support individual decision making and choice regarding daily life and social activity.

Why not arrange a visit?

Care Provided by Barchester Briardene Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Barchester Briardene Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Briardene Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • June Hoggart-MacDonald (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Single Rooms with Ensuite Wet Room (34)

Barchester Briardene Care Home Reviews (54)

10

Barchester Briardene Care Home has a Review Score of 10 (9.952) out of 10, based on 32 reviews in the last 2 years.
Over all time Barchester Briardene Care Home has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Briardene Care Home
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Total of 54, showing 41-54
Review from Kathleen A (Wife of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Briardene: Part of my life for 11 years, rated as outstanding because it's true. The staff are trained to give the highest standard of professional care but gradually develop empathy, understanding and that vocation that surpasses the words work or job, true. A resident's personal care, room and physical
and emotional well-being are supported by a team of cheerful people who take pride in their contribution to making life as comfortable, involved and active as possible, true. Individual needs are monitored, discussed and catered for. Staff designated to individuals to ensure information and records are updated correctly and available, true. Communication with families is prompt, inclusive and reassuring because of all of this the quality of life has improved and extended, they go the extra mile. My journey with the staff of Briardene has now ended, at the beginning I was anxious until I trusted them, gradually a great weight lifted from me and I could see a way forward. We were both 'looked after' by Briardene, all true.
Reply from June Hoggart, Manager at Barchester Briardene Care HomeKath, thank you from the bottom of our hearts for this beautiful review, thank you for allowing us to care for your husband who is missed every day by all of the staff. Your words mean so much to us and we will always remember your husband you and your family with a great deal of affection.
Thank you for the trust you placed in us and allowed us to care for your husband. I have shared your review with the staff and they all feel very proud as they remember. Thank you again, Kath.
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Review from Tracy C (Daughter of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad got moved to this care home in December, and he has never looked better and so well for a long time. The staff and management are amazing and cater for all my dad's needs and well-being. Each member of staff knows my dad on a personal level. As a family, we can have peace of mind that my dad
is getting the best possible care and is in great hands; thank you, Briardene Court; you are amazing.
Reply from June Hoggart, Manager at Barchester Briardene Care HomeThank you very much for this wonderful review, it is an absolute pleasure to look after your Dad and you are happy with the care we provide here at Briardene. He is an absolute pleasure. I will ensure that your comments are passed on to the staff.
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Review from Irene T (Wife of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has specific and challenging needs which I believe the staff cope with well and continue to care for my husband with a smile. Staff are kind, caring, well trained and lovely. Always offer us a cup of tea.
Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care HomeThank you so much for this Irene. It is a delight to look after your husband. He brings a smile to our faces with his lovely personality and special ways. We will always have the kettle on for you!
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Review from Megan K (Granddaughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the family feel that the staff are extremely helpful, well trained, kind, caring and sympathetic towards my grandad. They care for my grandad like their own family and always know what's going on in terms of his illness. Always happy to talk and discuss my grandad. Always happy to pick up the phone.
Reply from June Hoggart, Manager at Barchester Briardene Care HomeThank you very much for the lovely comments and that you feel your grandad is well cared for at Briardene. We pride ourselves in the care we give to our clients. The staff will be thrilled with such lovely comments.
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Review from Jordan J (Son of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and professional staff who have made my dad's transition seamless. He loves it here, and he has improved massively in a short period of time.
Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care HomeIt is a great pleasure to be able to look after dad. We are so happy that he is with us, and he is happy with everything. You have been a great supportive family, and the seamless transition is because we all worked together to make it that way. I will let the staff know how happy you are. Many thanks.
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Review from Gail M (Daughter of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really happy that our father is in this lovely home. The staff are fantastic; they are caring and professional and treat my father with so much respect and kindness. The rooms are made like a hotel than an old people's home, modern and clean, and the meals look delicious. We highly recommend
this care home.
Reply from June Hoggart, Manager at Barchester Briardene Care HomeThank you very much for taking the time to give the staff and service this lovely review. We try very hard here at Briardene to ensure our residents are given the best possible care. These reviews are a wonderful reminder that we do make a difference. The staff will be delighted that you have taken the time to do this.
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Review from Jillian M (Sister of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with this care home has been excellent. From the cleaners, and laundry care staff, to admin and managers. They are all so welcoming. It is a beautiful home, with always lots going on for the residents. My sister couldn't be in a better place. I am so happy she is in this care home because
when she is happy, I am.
Reply from June Hoggart, Manager at Barchester Briardene Care HomeThank you so very much for this amazing review, I will pass this on to the staff, they will be delighted.
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Review from R O (Daughter of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff show our mam so much love and compassion. We know she is receiving the best possible care. Special thanks go to one lady for all her support, kindness and compassion. Our family will be forever grateful to you all.
Reply from June Hoggart, Manager at Barchester Briardene Care HomeThank you very much for your review and your extremely kind and thoughtful words about the staff at Briardene. We thank you for allowing us to look after your Mum; it is a privilege.
I will pass on your comments to the staff, they will be thrilled.
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Review from H G (Daughter of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful care home. All the staff go above and beyond to care for my mam. One lady always keeps the family informed of how Mam's doing and is always very supportive and caring with me and my sister.
Reply from June Hoggart, Manager at Barchester Briardene Care HomeThank you for your supportive and very kind words about the staff at Briardene. I will pass your comments on to the staff. We feel we are in a privileged position caring for your Mum. Thank you for being so supportive as a family.
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Review from Dorothy T (Daughter of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been at Barchester Briardene Care Home for some time now, and I couldn't want for anything else, the manager and all the staff are excellent. She's well looked after and I know I can go home after my visit content.
Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care HomeThank you so much for this lovely review Dorothy. It's a lovely thought that you can go home knowing Mam is well looked after. I will pass your kind words on to the staff. Kind regards Chris
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Review from A W (Sister of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Briardenes greatest asset is its staff who are consistently caring and compassionate. They work hard to retain the dignity and appearance of the residents and always treat them with the utmost respect.
Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care HomeThank you so much for your lovely words. Our greatest assets include our lovely residents and visitors too. Thank you.
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Review from A B (Mother of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is excellent.
Reply from June Hoggart, Manager at Barchester Briardene Care HomeThank you so much for your review of care for your lovely daughter. We are pleased you are happy with everything we do for her.
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Review from J L (Daughter of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really satisfied with the acre my dad gets. Lovely atmosphere and friendly staff. My dad suffers with dementia and the staff are really caring. They are amazing.
Reply from June Hoggart, Manager at Barchester Briardene Care HomeThank you for this lovely review. The team are very pleased that you have taken the time to do this.
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Review from Michael K (Son of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care for my mother has been as good as you could ever ask for. Staff are incredibly patient, supportive, understanding, and friendly. I live a long way from the home and staff are always willing to give me updates and have a friendly chat every time I call. I have only been inside the facility once
due to COVID but it is a great environment and able to manage a variety of complex needs.
Reply from June Hoggart, Manager at Barchester Briardene Care HomeThank you very much for your great feedback and your kind words about the staff approach. Very much appreciated. I will feed this back to the staff.
Kind regards
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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Barchester Briardene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Barchester Briardene Care Home is calculated as follows: ( (359 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 376 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Briardene Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

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Meet the Team (4)

June

June Hoggart

Job Title: General Manager

Hi, my name is June and I am the General Manager here at the Briardene Suite.

Kerry

Kerry Smith

Job Title: Deputy Manager/Clinical Nurse

Hi, my name is Kerry and I am the Deputy Manager/Clinical Lead at Briardene.

Lisa

Lisa Robb

Job Title: Administrator

Hello, I’m Lisa and I am the Home Administrator here at Briardene. I work closely with the General Manager and the staff, visitors and families with any queries, problems or questions they may have. I assist with the transitioning into the home, whether it be a new resident or staff member and I am always here to help where I can, my door is always open.


I look after the home’s financials such as Budgets and expenditures, Purchase Ordering, Sales Ledger, Management Accounts and Petty Cash.  


I oversee the home's HR processes, recording of staff hours, recruitment and training records.


I joined the team here at Briardene in 2018 and I have never looked back, it is a fabulous place to work where residents and colleagues are now my extended family. I was in the military for a lot of years and coming to work here really helped me settle back into civilian life. I brought with me a vast amount of knowledge and experience in the Administration field as it has been a huge part of my career from leaving school, however, the training I have received working in a Barchester home has really expanded this knowledge.

Claire

Claire Gibson

Job Title: Therapy Coordinator

Claire Gibson, Dip HE BSc (Hons) Psych and Couns is the Therapy Coordinator and the Head of the Therapy Department, the well-being champion for the staff and The Dementia Champion for the residents at Briardene. The Therapy Team Claire leads consists of an Activities Organiser, a Holistic Therapist and a Music Therapist. Claire supports and guides her team to provide meaningful and enriching interventions that have a positive impact on the resident's Biopsychosocial well-being.


Her approach has very many different levels to it from those residents who can complete a task/occupation from start to finish with minimal support to another resident who may be involved in the group for emotional sensory support using feeling, tasting, smelling evoking memories.


Claire’s ethos is everyone still has the ability it’s how we unlock it to its full potential to have a positive impact on their life and their families. The families see the positive changes and often comment that they can’t believe the difference in their loved ones. Claire’s individual personality and professional approach inspire those around her showing how anything is possible in Dementia with the right approach for the individual resident. Claire has achieved many awards recognising her hard work and approach to those living with Complex Dementia care needs, these include 3 divisional awards for activities/therapies and 2 regional awards, 1 for activities and 1 for Customer Care. 

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Briardene Care Home to verify any information. View our terms and conditions. Barchester Briardene Care Home has an Enhanced Service - more info.