Barchester Briardene Care Home

West Avenue, Billingham TS23 1DA
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9.9 48 Reviews
  • Barchester Briardene Care Home, Billingham
At Briardene, professionals enhance life quality through a high standard of care and support for people living with dementia and associated challenging behaviours.

The service is provided by a multi-disciplinary team with all care and treatment programmes tailored to assessed needs. Emphasis is focused on enhancing life quality through the maintenance of social functioning and the reduction of challenging behaviour.

A capable and experienced team work hard to deliver true person-centred care, helping to support individual decision making and choice regarding daily life and social activity.

Why not arrange a visit?

Care Provided by Barchester Briardene Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Barchester Briardene Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Briardene Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • June Hoggart-MacDonald (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Single Rooms with Ensuite Wet Room (34)

Barchester Briardene Care Home Reviews (48)

9.9

Barchester Briardene Care Home has a Review Score of 9.9 (9.949) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Briardene Care Home has 48 reviews.

Overall Experience
  • 47
  • 1
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Date Published
  • 48
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  • 28
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Reviewer Connection to Barchester Briardene Care Home
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Total of 48, showing 41-48
Review from R O (Daughter of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff show our mam so much love and compassion. We know she is receiving the best possible care. Special thanks go to one lady for all her support, kindness and compassion. Our family will be forever grateful to you all.
Reply from June Hoggart, Manager at Barchester Briardene Care Home
Thank you very much for your review and your extremely kind and thoughtful words about the staff at Briardene. We thank you for allowing us to look after your Mum; it is a privilege.
I will pass on…
read more
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Review from H G (Daughter of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful care home. All the staff go above and beyond to care for my mam. One lady always keeps the family informed of how Mam's doing and is always very supportive and caring with me and my sister.
Reply from June Hoggart, Manager at Barchester Briardene Care Home
Thank you for your supportive and very kind words about the staff at Briardene. I will pass your comments on to the staff. We feel we are in a privileged position caring for your Mum. Thank you for…read more
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Review from Dorothy T (Daughter of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been at Barchester Briardene Care Home for some time now, and I couldn't want for anything else, the manager and all the staff are excellent. She's well looked after and I know I can go home after my visit content.
Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home
Thank you so much for this lovely review Dorothy. It's a lovely thought that you can go home knowing Mam is well looked after. I will pass your kind words on to the staff. Kind regards Chris
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Review from A W (Sister of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Briardenes greatest asset is its staff who are consistently caring and compassionate. They work hard to retain the dignity and appearance of the residents and always treat them with the utmost respect.
Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home
Thank you so much for your lovely words. Our greatest assets include our lovely residents and visitors too. Thank you.
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Review from A B (Mother of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is excellent.
Reply from June Hoggart, Manager at Barchester Briardene Care Home
Thank you so much for your review of care for your lovely daughter. We are pleased you are happy with everything we do for her.
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Review from J L (Daughter of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really satisfied with the acre my dad gets. Lovely atmosphere and friendly staff. My dad suffers with dementia and the staff are really caring. They are amazing.
Reply from June Hoggart, Manager at Barchester Briardene Care Home
Thank you for this lovely review. The team are very pleased that you have taken the time to do this.
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Review from Jon R (Husband of Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every way.
Reply from June Hoggart, Manager at Barchester Briardene Care Home
Thank you for this great review Jon we are very happy that you are happy with what we are doing at Briardene. It is much appreciated by me and the team.
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Review from Michael K (Son of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care for my mother has been as good as you could ever ask for. Staff are incredibly patient, supportive, understanding, and friendly. I live a long way from the home and staff are always willing to give me updates and have a friendly chat every time I call. I have only been inside the facility once
due to COVID but it is a great environment and able to manage a variety of complex needs.
Reply from June Hoggart, Manager at Barchester Briardene Care Home
Thank you very much for your great feedback and your kind words about the staff approach. Very much appreciated. I will feed this back to the staff.
Kind regards
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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Barchester Briardene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.949 for Barchester Briardene Care Home is calculated as follows: ( (315 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 331 Ratings = 4.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Briardene Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

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Meet the Team (4)

June

June Hoggart

Job Title: General Manager

Hi, my name is June and I am the General Manager here at the Briardene Suite.

Kerry

Kerry Smith

Job Title: Deputy Manager/Clinical Nurse

Hi, my name is Kerry and I am the Deputy Manager/Clinical Lead at Briardene.

Lisa

Lisa Robb

Job Title: Administrator

Hello, I’m Lisa and I am the Home Administrator here at Briardene. I work closely with the General Manager and the staff, visitors and families with any queries, problems or questions they may have. I assist with the transitioning into the home, whether it be a new resident or staff member and I am always here to help where I can, my door is always open.


I look after the home’s financials such as Budgets and expenditures, Purchase Ordering, Sales Ledger, Management Accounts and Petty Cash.  


I oversee the home's HR processes, recording of staff hours, recruitment and training records.


I joined the team here at Briardene in 2018 and I have never looked back, it is a fabulous place to work where residents and colleagues are now my extended family. I was in the military for a lot of years and coming to work here really helped me settle back into civilian life. I brought with me a vast amount of knowledge and experience in the Administration field as it has been a huge part of my career from leaving school, however, the training I have received working in a Barchester home has really expanded this knowledge.

Claire

Claire Gibson

Job Title: Therapy Coordinator

Claire Gibson, Dip HE BSc (Hons) Psych and Couns is the Therapy Coordinator and the Head of the Therapy Department, the well-being champion for the staff and The Dementia Champion for the residents at Briardene. The Therapy Team Claire leads consists of an Activities Organiser, a Holistic Therapist and a Music Therapist. Claire supports and guides her team to provide meaningful and enriching interventions that have a positive impact on the resident's Biopsychosocial well-being.


Her approach has very many different levels to it from those residents who can complete a task/occupation from start to finish with minimal support to another resident who may be involved in the group for emotional sensory support using feeling, tasting, smelling evoking memories.


Claire’s ethos is everyone still has the ability it’s how we unlock it to its full potential to have a positive impact on their life and their families. The families see the positive changes and often comment that they can’t believe the difference in their loved ones. Claire’s individual personality and professional approach inspire those around her showing how anything is possible in Dementia with the right approach for the individual resident. Claire has achieved many awards recognising her hard work and approach to those living with Complex Dementia care needs, these include 3 divisional awards for activities/therapies and 2 regional awards, 1 for activities and 1 for Customer Care. 

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Briardene Care Home to verify any information. View our terms and conditions. Barchester Briardene Care Home has an Enhanced Service - more info.