






At Briardene, professionals enhance life quality through a high standard of care and support for people living with dementia and associated challenging behaviours.
The service is provided by a multi-disciplinary team with all care and treatment programmes tailored to assessed needs. Emphasis is focused on enhancing life quality through the maintenance of social functioning and the reduction of challenging behaviour.
A capable and experienced team work hard to deliver true person-centred...
Care Provided by Barchester Briardene Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
Care Types Provided
- Dementia Nursing Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- COPD/Pulmonary Disease
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Barchester Briardene Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- June Hoggart-MacDonald(General Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (34)
- Single Rooms with ensuite Wet Room (34)
Barchester Briardene Care Home Reviews (60)
Barchester Briardene Care Home has a Review Score of 9.9 (9.940) out of 10, based on 31 reviews in the last 2 years.
Over all time Barchester Briardene Care Home has 60 reviews.
Every staff member is amazing. They truly care about the residents and have taken the time to get to know our dad. For example, they asked us about his interests when he moved there (he loves gardening) and they took him to a garden centre to buy plants to make a hanging basket with him. This is one example of many! Dad goes out on trips for fish and chips (his favourite), there is an activities co-ordinator who involves dad in a number of exciting and stimulating activities. Nothing is too much trouble for the staff. They are warm, friendly and extremely welcoming to all of our family. Refreshments are offered every time we visit.
At Briardene, the hygiene levels are outstanding. Dad's room is always clean, warm and cosy. Dad's personal hygiene standards are kept high, too.
We cannot speak highly enough of staff. We feel extremely lucky that dad gets to experience their care.
Thankyou
Thank you very much for this amazing review, the staff are absolutely delighted with your comments and that you feel that your Dad has a whole home approach to his care. He is a very welcome addition to our home and thank you for entrusting his care to us.
Mum was here for a few years and was settled here. The care she received whilst she was there was fantastic. They knew her and her needs, they knew her history. They listened to her. They took her out when able. They involved her with activities. Great communication with family. Food excellent. Care in her last few days amazing, especially care and compassion to the family. All staff lovely. Can't fault.
Thank you very much for this review, it was an absolute pleasure to look after your mum and she is missed by all of the staff. I will ensure that your review is passed on to the staff.
The care given to my mother over the last 12 months has been excellent. The staff from the carers through to the management team have shown that they all care for the residents and it is not just a job to them.
Thank you very much for your kind review. It makes us very proud and humbled when we hear such lovely words coming from a family member. It has been our absolute pleasure to care for your mum. Your comments will be passed to all the staff. Thank you again.
Her bedroom is always clean and tidy and appears warm and comfortable.
I am personally greeted affectionately on every visit.
Thank you for your lovely words. Your wife is a pleasure to care for and has settled beautifully into our Briardene family. I will be sure to pass on your very kind comments to all the staff.
The facilities are very good and well-maintained to a high standard. Staff always appear busy and this includes caretaking staff who are often seen on my visits.
If I ever succumb to the ailments suffered by the residents at Briardene, I hope that they will find a place for me.
Thank you all for doing such a first-class job for my friend.
Thank you so much for this amazing review, we are so humbled by your response and the way you have spoken about our home and staff. I will inform the staff about your comments and I know they will be thrilled. It has been lovely seeing you visit for these past few years. Thank you again.
The staff genuinely care about each resident, loving but business-like when necessary.
Thank you Briardene for looking after my mother with such understanding.
Thank you for your wonderful review, I will ensure to pass on your lovely words to all the staff. Your loved one is an absolute pleasure to care for and part of our Briardene family.
Thank you to all the staff at Briardene from the management to the care givers and supporting staff.
Thank you very much for such an amazing review, it is an absolute pleasure to look after. The staff will be thrilled with your comments, I will ensure that your comments are passed on to all of the staff.
She has been at the home for a few months now and she has settled in very well.
My mum suffers from high anxiety and has many challenging issues linked with the awful disease Alzheimer's which is why she was recommended to be a resident.
I was blown away with the care Mum and the other residents received on my visit.
The staff interacted with her and the others and you could sense a general feeling of calm and that in itself must be difficult to achieve.
Mum was clean and dressed well and she looked healthy. She always took pride in her appearance and the staff have recognised this and helped her in every way for which the family are very grateful.
On my visit, a singer sang songs from the 50s and 60s, all of the residents, including my mum, really enjoyed it, some of them had a dance and many sang along. It's really nice to know that they have these types of activities.
I would like to thank the management and the staff for the fabulous work they are doing.
Thank you so much for this great review and we are so pleased that you are happy with your mum's care. We are grateful for the feedback from our families about their experiences whilst visiting loved ones. I will pass your lovely comments on to the staff and they will be thrilled. Thank you again.
Mam has had a couple of incidents which I have been informed of and I have had chance to discuss with the staff & management. This is the third home mam has been in and this is the best by far.
Thank you all for taking care of my mam.
Thank you for your kind words. It is always nice to hear positive reviews from our families.
The activities are very good and Mum has found on a daily basis. Mum always looks tidy and clean too. Communication with the home is always very easy and friendly.
Thank you for your great review, we are always happy when our families take the time to do a review. It is an absolute pleasure to look after your mum and are happy that you feel that she is doing well in our care. I will feed your lovely comments back to the staff.
This is my dad's fourth care home. His dementia got really bad this year. What can I say about Barchester Briardene Care Home? Unbelievable. Nothing is too much trouble. Staff are all so caring, they love my dad. From the management to the carers and the cleaning staff, amazing. Thank you all.
Hi Dawn, thank you so much for this wonderful review about your dad and his care. We are delighted that you are happy with the care your dad is receiving. He is an absolute pleasure to look after. The staff will be very happy with your review, I will ensure this gets passed on to them. Thank you for taking the time to do this review, it means a great deal to us knowing our families are happy.
All of the staff at Briardene show real understanding of his dementia and complex needs and are always respectful of his personality and individual preferences. He has been at Briardene for about eight months now and we are 100% confident in the care he continues to receive.
This is the most lovely review. We are delighted to care for Dad and we are so happy that you feel he is well looked after. At Briardene, we pride ourselves in the fact that we embrace a person-centred approach to care and everyone is looked after as an individual. Our staff will be delighted with your thoughts of how well we are doing to support Dad. Thank you.
Miss you all so much.
Thank you so much for this amazing review, this is so nice of you to take the time to do this for us. The team very much embrace all of our lovely clients, the families are just as important to us. This is a great accolade to the dedication of the staff who cared for your husband. Please come back and see us, you will be very warmly welcomed.
My stepdad has been well looked after. Staff are very caring with my stepdad and me and my mam. They make us feel part of the family, always welcome us and the care provided is 100%. Staff are lovely and brilliant with Stepdad, even when he gets agitated, they always have a smile on their faces and genuinely care. Food is lovely, room is always clean and cosy.
Thank you so much for your review. It's so good to know you are happy with our care and that we can support you and Mam. It is a pleasure to look after Stepdad. I will pass on your kind words and review to our staff.
Dementia is a cruel disease and it is heartbreaking to watch it slowly but surely destroying a person however simple things like Dad always having clean clothes, having a regular haircut, having a daily shave, eating excellent food and living in a clean environment make it all the more bearable - thank you team Briardene for everything thing that each of you did for Dad.
We celebrated Dad's life last week and it meant so much to us that many of the team from Briardene came along to the Crematorium to wish him farewell!
Thank you so very much for this wonderful review, it was an absolute honour to look after your Dad. The staff paid a final tribute to a true Gentleman because he was much loved by us all. Thank you for the kindness you as a family have shown the full staff team at Briardene. I will pass your...
My husband passed away in Barchester Briardene Care Home. He had lived there for three and a half years. From the first day he moved in until the day he passed away, he was loved and cared for amazingly under excellent management and her team were magnificent. They cared for us, as a family. In my husband's final days, each and every member of the team looked after us. I can't thank each and every one of you enough. The manager is an amazing lady, well done for choosing such excellent staff.
Thank you for taking the time to send this review, we, as a team at Briardene, strive to offer the best care possible to the people who allow us to care for their loved ones. You, as a family, have always been very supportive to the staff and you have engaged in everything we do at Briardene. Your...
High quality of food and very varied for all residents.
Thank you very much for this wonderful review, it is very much appreciated and I will pass this on to the staff, who I am sure will be thrilled with such kind words.
My dad has been here a few years now and the care he gets remains excellent, after having him in a home that was not well-equipped to suit his needs. He is a handful and they take it all in their stride. Love visiting even when he’s not happy we all get through it together, a nice family environment. The food is delicious you can have a meal too with your loved one.
Thank you for the most lovely review. We are pleased we have been able to support Dad all these years, and he continues to get the care he deserves and needs. Nice to know you enjoy our food too! I will pass on your thanks to all of our team including chef.
My wife was a resident at Briardene for the past 7 years until she passed away in January 2024. Throughout this period she was shown the utmost care and devotion to her needs from what I would consider to be the most professional staff I have ever encountered in any setting. My background as a social worker gives me a particular insight across a wide range of settings by which to compare. The staff were always kind and considerate to our family members and went that extra mile when we were faced with the loss of my wife. The whole family recognized the quality of the work done by the dedicated staff and will be forever grateful to every one of them for this.
Thank you very much for this amazing review and can I say that it was an absolute pleasure and a privilege to look after your loved one, and also to support you and your family throughout the seven years that your loved one has been in our care. Your review means an awful lot to us and the staff will be so happy that you have taken the time to do this.
I normally visit care homes in Guisborough as part of a voluntary service. I was more than impressed by my first visit to the Billingham facility and so happy that our friend is being so well looked after.
Thank you so much for this review, we are pleased you are happy with our care and we feel it is a privilege to look after him. I will let the staff know about your lovely review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 March 2019Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 16 Feb 2026
Staff and residents at Barchester’s Briardene care home in Billingham were delighted to finally reach their goal of an overall score of 10 on the independent internet care home reviews...
There are no upcoming events for Barchester Briardene Care Home.
Awards / Recognitions (20)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Meet the Team (4)

Hi, my name is June, and I am the General Manager here at the Briardene Suite.

Hi, my name is Kerry and I am the Deputy Manager/Clinical Lead at Briardene.

Hello, I’m Lisa and I am the Home Administrator here at Briardene. I work closely with the General Manager and the staff, visitors and families with any queries, problems or questions they may have. I assist with the transitioning into the home, whether it be a new resident or staff member and I am always here to help where I can, my door is always open.
I look after the home’s financials such as Budgets and expenditures, Purchase Ordering, Sales Ledger, Management Accounts and Petty Cash.
I oversee the home's HR processes, recording of staff hours, recruitment and training records.
I joined the team here at Briardene in 2018 and I have never looked back, it is a fabulous place to work where residents and colleagues are now my extended family. I was in the military for a lot of years and coming to work here really helped me settle back into civilian life. I brought with me a vast amount of knowledge and experience in the Administration field as it has been a huge part of my career from leaving school, however, the training I have received working in a Barchester home has really expanded this knowledge.

Claire Gibson, Dip HE BSc (Hons) Psych and Couns is the Therapy Coordinator and the Head of the Therapy Department, the well-being champion for the staff and The Dementia Champion for the residents at Briardene. The Therapy Team Claire leads consists of an Activities Organiser, a Holistic Therapist and a Music Therapist. Claire supports and guides her team to provide meaningful and enriching interventions that have a positive impact on the resident's Biopsychosocial well-being.
Her approach has very many different levels to it from those residents who can complete a task/occupation from start to finish with minimal support to another resident who may be involved in the group for emotional sensory support using feeling, tasting, smelling evoking memories.
Claire’s ethos is everyone still has the ability it’s how we unlock it to its full potential to have a positive impact on their life and their families. The families see the positive changes and often comment that they can’t believe the difference in their loved ones. Claire’s individual personality and professional approach inspire those around her showing how anything is possible in Dementia with the right approach for the individual resident. Claire has achieved many awards recognising her hard work and approach to those living with Complex Dementia care needs, these include 3 divisional awards for activities/therapies and 2 regional awards, 1 for activities and 1 for Customer Care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Briardene Care Home to verify any information. View our terms and conditions. Barchester Briardene Care Home has an Enhanced Service -more info.
