Submit a Review for Barchester Briardene Care Home
West Avenue, Billingham, TS23 1DA
View full details of Barchester Briardene Care HomeLatest Reviews for Barchester Briardene Care Home
24 February 2026
My dear friend has late dementia and needs 1-1 care. I visit her regularly since she was placed at Billingham Briardene.
After visiting her at two former care homes I can only congratulate every aspect of care she is receiving with you. There really is no comparison, my friend is not able to
communicate but we've been friends for 40 years I know her very well and know that she would if able to say a big thankyou to all concerned, I thank you on her and my behalf.
18 February 2026
After another dip in my husband's health, the care and attention to his every need, as always, went above and beyond. Rather than risking an admittance to hospital, I knew he would get everything he needed in house. By January, he was stable, by February, his eating and weight had improved.
In May
2026, my husband will have resided in Briardene Care Home for 5 years. I can guarantee that is due, in the main, to every member of staff.
From Management to Maintenance, they are exceptional. I have sung their praises over the years to anyone who would listen and will continue to do so.
16 February 2026
Every where is clean and cleaned twice every day .All staff are proficient and welcoming and pleasant and friendly. The whole building is safe and secure and well looked after. If you report a fault it is rectified as soon as possible if not immediately.
22 January 2026
Absolutely first class, my mother is been at Briardene for two years now and as I live 350 miles away it's so good to know she is being looked after and cared for. The staff are amazing and so good to residents. I honestly cannot praise Briardene enough.
22 January 2026
Briardene Care Home is a consistently well managed, well run and friendly Care Home. Communication is open, all staff - both front facing, / back office and inbetween are wonderful - with so many skills between them and with the shared ability of being able to well look after residents with complex
needs.
Staff know well the complexities of each resident, including my Mum, which means they are well versed in spotting behavioural or physical changes. Thus meaning they are able to offer early intervention where necessary.
There are activities organised, there is a wellbeing team and my Mum always looks clean, well groomed and she is encouraged to eat and drink plenty of fluids. Staff have even kindly assisted with calls , especially when I have called from overseas.
If ever there are any qu's or concerns staff / senior staff members are always on hand to advise or inform.
Thank you so much for your ongoing diligence, patience and for all your skilled loving care.
19 January 2026
A big thank you to all staff at Briardene nursing home for all their hard work and professional care. The support given to my wife in her everyday needs and challenges are excellent. At Briardene staff regularly keep me updated about her health, and ask if I've any concerns or opinions over a wide
range of topics. Thank you again for everything.
16 January 2026
Staff are very friendly and caring, they work wonders with my father who can be challenging at times they treat him like he was one of there own.They are very friendly and always have a smile to greet you I have nothing but praise for them.
16 January 2026
Fantastic Care Home! If your loved one is lucky enough to get a place in this care home then you can rest assured they will be well looked after and treated to the best care. My mum has been here for over 7 years and the staff are amazing! The care and love they give to her is above and beyond and
this is also extended to our family. I can't thank them enough for the peace of mind it gives me.
12 January 2026
We have nothing but praise for this care home.
CARE is the right word, everybody at this home care, not just for my mam but for all the family. The support and help they have given the whole family is immense, nothing was ever too much . Sadly my mum passed but even then the staff were still
supporting us and so kind .
Mam was treated like a person. We always knew she was being cared for from the best, with knowledge and understanding of her needs. Based on our experience I would strongly recommend this home to anyone who has loved ones with advanced dementia.
Thank you just doesn't
seem enough but we thank you from the bottom of our hearts
Tony, Ann and family
16 December 2025
The staff are always welcoming, friendly,, helpful and supportive.
Residents are treated by the dedicated staff with exceptional care, respect, dignity and patience.
The welfare and comfort of residents is a priority. Activities are varied and consideration is given to my husband's capabilities and
interests.
Nothing seems to be to much trouble for staff. Any queries or concerns have been answered or acted upon quickly.
I can't thank the staff enough for giving my husband the care I can no longer give him.
25 November 2025
Lovely staff and management.
Take the time to involve dad and to encourage him to do activities he likes.
He is always well groomed and well looked after and most of all is always happy
Could not ask for more! Well done June and Team
12 November 2025
Very happy with everything. My wife has been here since 2018 and I couldn't think of a better place for her to be. She is so well cared for in every aspect. I feel so welcome when I come and visit. It's home from home.
19 August 2025
My husband's is cared for by the amazing staff at Briardene. From the management, nurses, admin, support workers, housekeepers, chefs and of course the handymen all are brilliant cheerful and kind and so hardworking. The support I get is outstanding from everyone.
He always looks smart and his
room is immaculate. As he can't be at home its the only place I would want him to be
Huge thanks everyone.
11 August 2025
My father is currently residing in Briardene Care Home and the care that he is receiving is 5 star.
Every staff member is amazing. They truly care about the residents and have taken the time to get to know our dad. For example, they asked us about his interests when he moved there (he loves
gardening) and they took him to a garden centre to buy plants to make a hanging basket with him. This is one example of many! Dad goes out on trips for fish and chips (his favourite), there is an activities co-ordinator who involves dad in a number of exciting and stimulating activities. Nothing is too much trouble for the staff. They are warm, friendly and extremely welcoming to all of our family. Refreshments are offered every time we visit.
At Briardene, the hygiene levels are outstanding. Dad's room is always clean, warm and cosy. Dad's personal hygiene standards are kept high, too.
We cannot speak highly enough of staff. We feel extremely lucky that dad gets to experience their care.
Thankyou
16 June 2025
Mum was here for a few years and was settled here. The care she received whilst she was there was fantastic. They knew her and her needs, they knew her history. They listened to her. They took her out when able. They involved her with activities. Great communication with family. Food excellent. Care
in her last few days amazing, especially care and compassion to the family. All staff lovely. Can't fault.
15 May 2025
The care given to my mother over the last 12 months has been excellent. The staff from the carers through to the management team have shown that they all care for the residents and it is not just a job to them.
31 January 2025
Since my wife transferred to Briardene Care Home, I have noted weekly the higher standards of personal care that she has been receiving from the attentive care staff of all grades, races and religions.
Her bedroom is always clean and tidy and appears warm and comfortable.
I am personally greeted
affectionately on every visit.
18 December 2024
I have made many visits to see my friend since he came to Barchester Briardene Care Home over two years ago. During this time, the staff have always been caring, compassionate and friendly towards him over this period. They always appear 'for' the residents, irrespective of their circumstances or
degree of incapacity. They always appear self-motivated and positive. They are always very patient with the patients! Working relationships between the staff appear to be excellent too. They are always very friendly and helpful when I speak to them and I really appreciate the cups of tea they make for me.
The facilities are very good and well-maintained to a high standard. Staff always appear busy and this includes caretaking staff who are often seen on my visits.
If I ever succumb to the ailments suffered by the residents at Briardene, I hope that they will find a place for me.
Thank you all for doing such a first-class job for my friend.
13 December 2024
I am constantly impressed with the high level of care given to my mother. The staff make Barchester Briardene Care Home what it is. They are always attentive to the residents and friendly to their relatives and friends.
The staff genuinely care about each resident, loving but business-like when
necessary.
Thank you Briardene for looking after my mother with such understanding.
18 November 2024
Just got back from holiday, went to visit my dad, he looks amazing and is very happy in this care home. Dad has been a resident for almost 2 years at Briardene and before this I could never have gone on holiday and relaxed without worrying the whole time.
Thank you to all the staff at Briardene
from the management to the care givers and supporting staff.
Latest Reviews for Barchester Briardene Care Home
24 February 2026
My dear friend has late dementia and needs 1-1 care. I visit her regularly since she was placed at Billingham Briardene.
After visiting her at two former care homes I can only congratulate every aspect of care she is receiving with you. There really is no comparison, my friend is not able to
communicate but we've been friends for 40 years I know her very well and know that she would if able to say a big thankyou to all concerned, I thank you on her and my behalf.
18 February 2026
After another dip in my husband's health, the care and attention to his every need, as always, went above and beyond. Rather than risking an admittance to hospital, I knew he would get everything he needed in house. By January, he was stable, by February, his eating and weight had improved.
In May
2026, my husband will have resided in Briardene Care Home for 5 years. I can guarantee that is due, in the main, to every member of staff.
From Management to Maintenance, they are exceptional. I have sung their praises over the years to anyone who would listen and will continue to do so.
16 February 2026
Every where is clean and cleaned twice every day .All staff are proficient and welcoming and pleasant and friendly. The whole building is safe and secure and well looked after. If you report a fault it is rectified as soon as possible if not immediately.
22 January 2026
Absolutely first class, my mother is been at Briardene for two years now and as I live 350 miles away it's so good to know she is being looked after and cared for. The staff are amazing and so good to residents. I honestly cannot praise Briardene enough.
22 January 2026
Briardene Care Home is a consistently well managed, well run and friendly Care Home. Communication is open, all staff - both front facing, / back office and inbetween are wonderful - with so many skills between them and with the shared ability of being able to well look after residents with complex
needs.
Staff know well the complexities of each resident, including my Mum, which means they are well versed in spotting behavioural or physical changes. Thus meaning they are able to offer early intervention where necessary.
There are activities organised, there is a wellbeing team and my Mum always looks clean, well groomed and she is encouraged to eat and drink plenty of fluids. Staff have even kindly assisted with calls , especially when I have called from overseas.
If ever there are any qu's or concerns staff / senior staff members are always on hand to advise or inform.
Thank you so much for your ongoing diligence, patience and for all your skilled loving care.
19 January 2026
A big thank you to all staff at Briardene nursing home for all their hard work and professional care. The support given to my wife in her everyday needs and challenges are excellent. At Briardene staff regularly keep me updated about her health, and ask if I've any concerns or opinions over a wide
range of topics. Thank you again for everything.
16 January 2026
Staff are very friendly and caring, they work wonders with my father who can be challenging at times they treat him like he was one of there own.They are very friendly and always have a smile to greet you I have nothing but praise for them.
16 January 2026
Fantastic Care Home! If your loved one is lucky enough to get a place in this care home then you can rest assured they will be well looked after and treated to the best care. My mum has been here for over 7 years and the staff are amazing! The care and love they give to her is above and beyond and
this is also extended to our family. I can't thank them enough for the peace of mind it gives me.
12 January 2026
We have nothing but praise for this care home.
CARE is the right word, everybody at this home care, not just for my mam but for all the family. The support and help they have given the whole family is immense, nothing was ever too much . Sadly my mum passed but even then the staff were still
supporting us and so kind .
Mam was treated like a person. We always knew she was being cared for from the best, with knowledge and understanding of her needs. Based on our experience I would strongly recommend this home to anyone who has loved ones with advanced dementia.
Thank you just doesn't
seem enough but we thank you from the bottom of our hearts
Tony, Ann and family
16 December 2025
The staff are always welcoming, friendly,, helpful and supportive.
Residents are treated by the dedicated staff with exceptional care, respect, dignity and patience.
The welfare and comfort of residents is a priority. Activities are varied and consideration is given to my husband's capabilities and
interests.
Nothing seems to be to much trouble for staff. Any queries or concerns have been answered or acted upon quickly.
I can't thank the staff enough for giving my husband the care I can no longer give him.
25 November 2025
Lovely staff and management.
Take the time to involve dad and to encourage him to do activities he likes.
He is always well groomed and well looked after and most of all is always happy
Could not ask for more! Well done June and Team
12 November 2025
Very happy with everything. My wife has been here since 2018 and I couldn't think of a better place for her to be. She is so well cared for in every aspect. I feel so welcome when I come and visit. It's home from home.
19 August 2025
My husband's is cared for by the amazing staff at Briardene. From the management, nurses, admin, support workers, housekeepers, chefs and of course the handymen all are brilliant cheerful and kind and so hardworking. The support I get is outstanding from everyone.
He always looks smart and his
room is immaculate. As he can't be at home its the only place I would want him to be
Huge thanks everyone.
11 August 2025
My father is currently residing in Briardene Care Home and the care that he is receiving is 5 star.
Every staff member is amazing. They truly care about the residents and have taken the time to get to know our dad. For example, they asked us about his interests when he moved there (he loves
gardening) and they took him to a garden centre to buy plants to make a hanging basket with him. This is one example of many! Dad goes out on trips for fish and chips (his favourite), there is an activities co-ordinator who involves dad in a number of exciting and stimulating activities. Nothing is too much trouble for the staff. They are warm, friendly and extremely welcoming to all of our family. Refreshments are offered every time we visit.
At Briardene, the hygiene levels are outstanding. Dad's room is always clean, warm and cosy. Dad's personal hygiene standards are kept high, too.
We cannot speak highly enough of staff. We feel extremely lucky that dad gets to experience their care.
Thankyou
16 June 2025
Mum was here for a few years and was settled here. The care she received whilst she was there was fantastic. They knew her and her needs, they knew her history. They listened to her. They took her out when able. They involved her with activities. Great communication with family. Food excellent. Care
in her last few days amazing, especially care and compassion to the family. All staff lovely. Can't fault.
15 May 2025
The care given to my mother over the last 12 months has been excellent. The staff from the carers through to the management team have shown that they all care for the residents and it is not just a job to them.
31 January 2025
Since my wife transferred to Briardene Care Home, I have noted weekly the higher standards of personal care that she has been receiving from the attentive care staff of all grades, races and religions.
Her bedroom is always clean and tidy and appears warm and comfortable.
I am personally greeted
affectionately on every visit.
18 December 2024
I have made many visits to see my friend since he came to Barchester Briardene Care Home over two years ago. During this time, the staff have always been caring, compassionate and friendly towards him over this period. They always appear 'for' the residents, irrespective of their circumstances or
degree of incapacity. They always appear self-motivated and positive. They are always very patient with the patients! Working relationships between the staff appear to be excellent too. They are always very friendly and helpful when I speak to them and I really appreciate the cups of tea they make for me.
The facilities are very good and well-maintained to a high standard. Staff always appear busy and this includes caretaking staff who are often seen on my visits.
If I ever succumb to the ailments suffered by the residents at Briardene, I hope that they will find a place for me.
Thank you all for doing such a first-class job for my friend.
13 December 2024
I am constantly impressed with the high level of care given to my mother. The staff make Barchester Briardene Care Home what it is. They are always attentive to the residents and friendly to their relatives and friends.
The staff genuinely care about each resident, loving but business-like when
necessary.
Thank you Briardene for looking after my mother with such understanding.
18 November 2024
Just got back from holiday, went to visit my dad, he looks amazing and is very happy in this care home. Dad has been a resident for almost 2 years at Briardene and before this I could never have gone on holiday and relaxed without worrying the whole time.
Thank you to all the staff at Briardene
from the management to the care givers and supporting staff.